The global next generation network OSS/BSS market is expected to grow at a CAGR of over 11% from 2015 to 2022. Growing preference to increase customer satisfaction and profit margins in telecom service providers are expected to drive the next-generation network OSS/BSS market. These services are becoming popular among service providers for the reason such as integration with new IP-based frameworks, the need to deal with customer service and retention, and emerging market. Next Generation Network (NGN) provides telecom service providers with tools that would increase customer loyalty and customer experience.
Growing demand for more advanced technology for supporting services such as cloud and M2M is anticipated to be the growth driver over the forecast period. Increasing number of mobile subscribers is putting additional pressure on these systems; therefore the network needs to be more diversified, scalable, and agile. 5G will enable new business opportunities by fostering diverse ecosystems in all kinds of dimensions. A well-structured OSS/BSS maximizes 5G’s business value. Operations Support Systems (OSS) and Business Support Systems (BSS) are being used by telecom service providers to run their business operations towards customers. BSS system includes billing and Customer Relationship Management (CRM) and Operations Support Systems includes service activation, fault management, and provisioning. Modern BSS systems are also focusing on compatibility with various billing models and single data base management.
Telecom service industry relies heavily on these tools for providing better value proposition. Telecom service providers are making investment in these tools to differentiate their service offering in competitive market and drive profitable revenue growth.
Authentication of telecom service subscribers through non-traditional identifiers and hot provisioning will be key drivers for these tools owing to increasing importance of data privacy and security. Competition, customer demand, and cost reduction are the key factors forcing telecom sector to evaluate their BSS-OSS gap and increase their spending to close it.
Increasing requirement of faster market time, service offering expansion, and service quality improvement for telecom service market may shape the requirement for these systems over the forecast period. Fast growing telecom industry, increasing adoption of convergent billing systems, and rising demand for customer care services are among the key factors anticipated to drive global next-generation OSS/BSS market.
Most critical challenge confronting telecom operators is optimization of these systems, platforms, and processes. Complexities in integration of advanced systems with the legacy system and the regulatory issues may hinder market growth over the specified period of time.
Operations support systems offer network monitoring & design, service fulfillment, and assurance. Business support systems can be further sub-segmented such as customer management, product management, revenue management, and order management. Service fulfillment and service assurance solutions are expected to dominate operations support systems market and customer management solutions are expected to dominate global business support systems market.
Asia Pacific is anticipated to be key growth region over the forecast period owing to presence of large customer-base and evolving telecom industry. Latin America and Middle East are also expected to witness significant growth over a specified period of time.
Key market players include Amdocs, AT&T Inc., Cerillion, comptel, Cisco System, Elitecore Technologies, Formula Telecom Solutions, Hewlett-Packard Company, Huawei, and Alcatel Lucent S.A. Other prominent vendors include LohNet Systems, Tata Consultancy Services Limited, Mycom, OpenCloud, Oracle Corporation, IBM Corporation, Tech Mahindra Limited, WebNMS, and ZTE.
Mergers, acquisitions, and strategic alliances are the key strategies by leading market players to enhance their service offerings. Vendors also focus on providing niche services and have strong support teams in order to maintain their market shares.
In 2013, Amdoc acquired Celicite to expand its product portfolio further into network software domain. Ericsson acquired Telcocell and Thailand-based TelOSS consulting in 2013. In 2014, Nokia Siemens and Network (NSN), Huawei, and Ericsson formed a strategic alliance to provide OSS Interoperability, which will help operators reduce costs and improve the time to market.
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