Global Call And Contact Center Outsourcing Market Size & Outlook
The global call and contact center outsourcing market size was estimated at USD 97,312.8 million in 2024 and is projected to reach USD 163,860.0 million by 2030, growing at a CAGR of 9.8% from 2025 to 2030.
Revenue, 2024 (US$M)
$97,312.8
Forecast, 2030 (US$M)
$163,860.0
CAGR, 2025 - 2030
9.8%
Report Coverage
Worldwide
Global call and contact center outsourcing market, 2018-2030 (US$M)
Related Markets
Global call and contact center outsourcing market highlights
- The global call and contact center outsourcing market generated a revenue of USD 97,312.8 million in 2024 and is expected to reach USD 163,860.0 million by 2030.
- The market is expected to grow at a CAGR (2025 - 2030) of 9.1% by 2030.
- In terms of segment, voice accounted for a revenue of USD 33,045.2 million in 2024.
- Chat Support is the most lucrative type segment registering the fastest growth during the forecast period.
- In terms of region, North America was the largest revenue generating market in 2024.
- Country-wise, India is expected to register the highest CAGR from 2025 to 2030.
Global data book summary
| Market revenue in 2024 | USD 97,312.8 million |
| Market revenue in 2030 | USD 163,860.0 million |
| Growth rate | 9.1% (CAGR from 2025 to 2030) |
| Largest segment | Voice |
| Fastest growing segment | Chat Support |
| Historical data covered | 2018 - 2023 |
| Base year for estimation | 2024 |
| Forecast period covered | 2025 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Email Support, Chat Support, Voice, Other Services |
Other key industry trends
- In terms of revenue, the North America accounted for 32.1% of the global call and contact center outsourcing market in 2024.
- By country, the U.S. is projected to lead the global market in terms of revenue in 2030.
- By country, India is the fastest growing regional market and is projected to reach USD 9,037.8 million by 2030.
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Call And Contact Center Outsourcing Market Scope
Call and contact center outsourcing market segmentation & scope
Call And Contact Center Outsourcing Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|---|---|---|---|
| RAYA CX | View profile | 5001-10000 | Cairo, Al Qahirah, Egypt, Africa | https://www.rayacx.com/ |
| Intermediate Capital Group PLC | View profile | 635 | Procession House, 55 Ludgate Hill, New Bridge Street, London, United Kingdom, EC4M 7JW | https://www.icgam.com |
| CGS International Inc | View profile | 1 | 1111 South Room Street, Suite 100, Carson City, NV, United States, 89702 | https://www.cgsintl.com |
| Alorica | View profile | 10001+ | Irvine, California, United States, North America | http://www.alorica.com |
| Concentrix Corp Ordinary Shares | View profile | 440000 | 39899 Balentine Drive, Suite 235, Newark, CA, United States, 94560 | https://www.concentrix.com |
| Capgemini SE | View profile | 340400 | 11 rue de Tilsitt, Paris, France, 75017 | https://www.capgemini.com |
| TTEC Holdings Inc | View profile | 60000 | 6312 South Fiddler’s Green Circle, Suite 100N, Greenwood Village, CO, United States, 80111 | https://www.ttec.com |
| Teleperformance SE | View profile | 490441 | 21-25, Rue Balzac, Paris, France, 75008 | https://www.teleperformance.com |
| Serco Group PLC | View profile | 50000 | 16 Bartley Wood Business Park, Serco House, Bartley Way, Hook, Hampshire, United Kingdom, RG27 9UY | https://www.serco.com |
| Scicom MSC Bhd | View profile | 3000 | No. 22, Jalan P. Ramlee, 25th Floor Menara TA One, Kuala Lumpur, SGR, Malaysia, 50250 | https://www.scicom-intl.com |
| Infosys Ltd ADR | View profile | 322663 | 44, Infosys Avenue, Hosur Road, Electronics City, Bengaluru, KA, India, 560 100 | https://www.infosys.com |
| Wipro Ltd ADR | View profile | 244707 | Sarjapur Road, Doddakannelli, Bangalore, KA, India, 560 035 | https://www.wipro.com |
Global call and contact center outsourcing market size, by regions, 2018-2030 (US$M)
Top 10 countries: Call and contact center outsourcing market size, 2024 (US$M)
Global call and contact center outsourcing market share, by services, 2024 & 2030 (%, US$M)
Call and contact center outsourcing market: Opportunity assessment by country
Global call and contact center outsourcing market, by region, 2024 (US$M)
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