Call Centers - Customer Experience Management Market Statistics
The global call centers customer experience management market size was valued at US$ 3,795.8 million in 2023 and is estimated to grow at a compound annual growth rate (CAGR) of 14.9% from 2023 to 2030.
Call centers: Global customer experience management market statistics, 2018-2030 (US$M)
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Call centers - Customer experience management market highlights
- The global call centers segment generated a revenue of USD 3,795.8 million in 2023 and is expected to reach USD 10,011.5 million by 2030.
- The market is expected to grow at a CAGR (2024 - 2030) of 15.2% by 2030.
- In terms of region, North America was the largest revenue generating market in 2023.
- Country-wise, India is expected to register the highest CAGR from 2024 to 2030.
Market summary
| Market revenue in 2023 | USD 3,795.8 million |
| Market revenue in 2030 | USD 10,011.5 million |
| Growth rate | 15.2% (CAGR from 2024 to 2030) |
| Historical data covered | 2018 - 2022 |
| Base year for estimation | 2023 |
| Forecast period covered | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
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Customer Experience Management Market Scope
Customer experience management market segmentation & scope
Others
Others
Retail & E-commerce
Media & Entertainment
Government
Automotive
Discrete Manufacturing
Government & Education
Others
Solution
Web Self-service
Mobile Self-service
Intelligent Virtual Assistants
Social Media & Community Self-service
Email Management
IVR & ITR
Campaign Management
Email Marketing
Inbound Marketing
Mobile Applications
Lead Management
Reporting & Analytics
Social Media Marketing
Others
Component
Platform
Services
Application
Business-to-Consumer
Business-to-Business
Lead Management
Sales Forecasting
Order & Invoices Management
Opportunity Management
Others
Customer Experience Management Market Outlook
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