BFSI Contact Center Analytics Market Size, Share & Trends Report

BFSI Contact Center Analytics Market Size, Share & Trends Analysis Report By Solution, By Service, By Deployment, By Enterprise Size, By Application, By Vertical, By Region, And Segment Forecasts, 2021 - 2028

Report ID: GVR-4-68039-621-1
Number of Pages: 150
Format: Electronic (PDF)

Historical Range: 2016 - 2019
Industry: Technology

Market Segmentation

BFSI Contact Center Analytics Solution Outlook (Revenue, USD Million, 2016 - 2028)
- Cross-channel Analytics
- Performance Analytics
- Predictive Analytics
- Speech Analytics
- Text Analytics
BFSI Contact Center Analytics Service Outlook (Revenue, USD Million, 2016 - 2028)
- Integration & Deployment
- Support & Maintenance
- Training & Consulting
- Managed Services
BFSI Contact Center Analytics Deployment Outlook (Revenue, USD Million, 2016 - 2028)
- Hosted
- On-premise
BFSI Contact Center Analytics Enterprise Size Outlook (Revenue, USD Million, 2016 - 2028)
- Large Enterprises
- Small & Medium Enterprises
BFSI Contact Center Analytics Application Outlook (Revenue, USD Million, 2016 - 2028)
- Automatic Call Distributor
- Customer Experience Management
- Log Management
- Real-time Monitoring & Reporting
- Risk & Compliance Management
- Workforce Optimization
- Others
BFSI Contact Center Analytics Vertical Outlook (Revenue, USD Million, 2016 - 2028)
- Banking
- Brokerage
- Credit Union
- Financial Institution
- Insurance
BFSI Contact Center Analytics Regional Outlook (Revenue, USD Million, 2016 - 2028)
- North America
  - North America BFSI Contact Center Analytics Market, by Solution
    - Cross-channel Analytics
    - Performance Analytics
    - Predictive Analytics
    - Speech Analytics
    - Text Analytics
  - North America BFSI Contact Center Analytics Market, by Service
    - Integration & Deployment
    - Support & Maintenance
    - Training & Consulting
    - Managed Services
  - North America BFSI Contact Center Analytics Market, by Deployment
    - Hosted
    - On-premise
  - North America BFSI Contact Center Analytics Market, by Enterprise Size
    - Large Enterprises
    - Small & Medium Enterprises
  - North America BFSI Contact Center Analytics Market, by Application
    - Automatic Call Distributor
    - Customer Experience Management
    - Log Management
    - Real-time Monitoring & Reporting
    - Risk & Compliance Management
    - Workforce Optimization
    - Others
  - North America BFSI Contact Center Analytics Market, by Vertical
    - Banking
    - Brokerage
    - Credit Union
    - Financial Institution
    - Insurance
  - U.S.
    - U.S. BFSI Contact Center Analytics Market, by Solution
      - Cross-channel Analytics
      - Performance Analytics
      - Predictive Analytics
      - Speech Analytics
      - Text Analytics
    - U.S. BFSI Contact Center Analytics Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - U.S. BFSI Contact Center Analytics Market, by Deployment
      - Hosted
      - On-premise
    - U.S. BFSI Contact Center Analytics Market, by Enterprise Size
      - Large Enterprises
      - Small & Medium Enterprises
    - U.S. BFSI Contact Center Analytics Market, by Application
      - Automatic Call Distributor
      - Customer Experience Management
      - Log Management
      - Real-time Monitoring & Reporting
      - Risk & Compliance Management
      - Workforce Optimization
      - Others
    - U.S. BFSI Contact Center Analytics Market, by Vertical
      - Banking
      - Brokerage
      - Credit Union
      - Financial Institution
      - Insurance
  - Canada
    - Canada BFSI Contact Center Analytics Market, by Solution
      - Cross-channel Analytics
      - Performance Analytics
      - Predictive Analytics
      - Speech Analytics
      - Text Analytics
    - Canada BFSI Contact Center Analytics Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - Canada BFSI Contact Center Analytics Market, by Deployment
      - Hosted
      - On-premise
    - Canada BFSI Contact Center Analytics Market, by Enterprise Size
      - Large Enterprises
      - Small & Medium Enterprises
    - Canada BFSI Contact Center Analytics Market, by Application
      - Automatic Call Distributor
      - Customer Experience Management
      - Log Management
      - Real-time Monitoring & Reporting
      - Risk & Compliance Management
      - Workforce Optimization
      - Others
    - Canada BFSI Contact Center Analytics Market, by Vertical
      - Banking
      - Brokerage
      - Credit Union
      - Financial Institution
      - Insurance
- Europe
  - Europe BFSI Contact Center Analytics Market, by Solution
    - Cross-channel Analytics
    - Performance Analytics
    - Predictive Analytics
    - Speech Analytics
    - Text Analytics
  - Europe BFSI Contact Center Analytics Market, by Service
    - Integration & Deployment
    - Support & Maintenance
    - Training & Consulting
    - Managed Services
  - Europe BFSI Contact Center Analytics Market, by Deployment
    - Hosted
    - On-premise
  - Europe BFSI Contact Center Analytics Market, by Enterprise Size
    - Large Enterprises
    - Small & Medium Enterprises
  - Europe BFSI Contact Center Analytics Market, by Application
    - Automatic Call Distributor
    - Customer Experience Management
    - Log Management
    - Real-time Monitoring & Reporting
    - Risk & Compliance Management
    - Workforce Optimization
    - Others
  - Europe BFSI Contact Center Analytics Market, by Vertical
    - Banking
    - Brokerage
    - Credit Union
    - Financial Institution
    - Insurance
  - Germany
    - Germany BFSI Contact Center Analytics Market, by Solution
      - Cross-channel Analytics
      - Performance Analytics
      - Predictive Analytics
      - Speech Analytics
      - Text Analytics
    - Germany BFSI Contact Center Analytics Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - Germany BFSI Contact Center Analytics Market, by Deployment
      - Hosted
      - On-premise
    - Germany BFSI Contact Center Analytics Market, by Enterprise Size
      - Large Enterprises
      - Small & Medium Enterprises
    - Germany BFSI Contact Center Analytics Market, by Application
      - Automatic Call Distributor
      - Customer Experience Management
      - Log Management
      - Real-time Monitoring & Reporting
      - Risk & Compliance Management
      - Workforce Optimization
      - Others
    - Germany BFSI Contact Center Analytics Market, by Vertical
      - Banking
      - Brokerage
      - Credit Union
      - Financial Institution
      - Insurance
  - U.K.
    - U.K. BFSI Contact Center Analytics Market, by Solution
      - Cross-channel Analytics
      - Performance Analytics
      - Predictive Analytics
      - Speech Analytics
      - Text Analytics
    - U.K. BFSI Contact Center Analytics Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - U.K. BFSI Contact Center Analytics Market, by Deployment
      - Hosted
      - On-premise
    - U.K. BFSI Contact Center Analytics Market, by Enterprise Size
      - Large Enterprises
      - Small & Medium Enterprises
    - U.K. BFSI Contact Center Analytics Market, by Application
      - Automatic Call Distributor
      - Customer Experience Management
      - Log Management
      - Real-time Monitoring & Reporting
      - Risk & Compliance Management
      - Workforce Optimization
      - Others
    - U.K. BFSI Contact Center Analytics Market, by Vertical
      - Banking
      - Brokerage
      - Credit Union
      - Financial Institution
      - Insurance
- Asia Pacific
  - Asia Pacific BFSI Contact Center Analytics Market, by Solution
    - Cross-channel Analytics
    - Performance Analytics
    - Predictive Analytics
    - Speech Analytics
    - Text Analytics
  - Asia Pacific BFSI Contact Center Analytics Market, by Service
    - Integration & Deployment
    - Support & Maintenance
    - Training & Consulting
    - Managed Services
  - Asia Pacific BFSI Contact Center Analytics Market, by Deployment
    - Hosted
    - On-premise
  - Asia Pacific BFSI Contact Center Analytics Market, by Enterprise Size
    - Large Enterprises
    - Small & Medium Enterprises
  - Asia Pacific BFSI Contact Center Analytics Market, by Application
    - Automatic Call Distributor
    - Customer Experience Management
    - Log Management
    - Real-time Monitoring & Reporting
    - Risk & Compliance Management
    - Workforce Optimization
    - Others
  - Asia Pacific BFSI Contact Center Analytics Market, by Vertical
    - Banking
    - Brokerage
    - Credit Union
    - Financial Institution
    - Insurance
  - China
    - China BFSI Contact Center Analytics Market, by Solution
      - Cross-channel Analytics
      - Performance Analytics
      - Predictive Analytics
      - Speech Analytics
      - Text Analytics
    - China BFSI Contact Center Analytics Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - China BFSI Contact Center Analytics Market, by Deployment
      - Hosted
      - On-premise
    - Canada BFSI Contact Center Analytics Market, by Enterprise Size
      - Large Enterprises
      - Small & Medium Enterprises
    - China BFSI Contact Center Analytics Market, by Application
      - Automatic Call Distributor
      - Customer Experience Management
      - Log Management
      - Real-time Monitoring & Reporting
      - Risk & Compliance Management
      - Workforce Optimization
      - Others
    - China BFSI Contact Center Analytics Market, by Vertical
      - Banking
      - Brokerage
      - Credit Union
      - Financial Institution
      - Insurance
  - India
    - India BFSI Contact Center Analytics Market, by Solution
      - Cross-channel Analytics
      - Performance Analytics
      - Predictive Analytics
      - Speech Analytics
      - Text Analytics
    - India BFSI Contact Center Analytics Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - India BFSI Contact Center Analytics Market, by Deployment
      - Hosted
      - On-premise
    - India BFSI Contact Center Analytics Market, by Enterprise Size
      - Large Enterprises
      - Small & Medium Enterprises
    - India BFSI Contact Center Analytics Market, by Application
      - Automatic Call Distributor
      - Customer Experience Management
      - Log Management
      - Real-time Monitoring & Reporting
      - Risk & Compliance Management
      - Workforce Optimization
      - Others
    - India BFSI Contact Center Analytics Market, by Vertical
      - Banking
      - Brokerage
      - Credit Union
      - Financial Institution
      - Insurance
  - Japan
    - Japan BFSI Contact Center Analytics Market, by Solution
      - Cross-channel Analytics
      - Performance Analytics
      - Predictive Analytics
      - Speech Analytics
      - Text Analytics
    - Japan BFSI Contact Center Analytics Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - Japan BFSI Contact Center Analytics Market, by Deployment
      - Hosted
      - On-premise
    - Japan BFSI Contact Center Analytics Market, by Enterprise Size
      - Large Enterprises
      - Small & Medium Enterprises
    - Japan BFSI Contact Center Analytics Market, by Application
      - Automatic Call Distributor
      - Customer Experience Management
      - Log Management
      - Real-time Monitoring & Reporting
      - Risk & Compliance Management
      - Workforce Optimization
      - Others
    - Japan BFSI Contact Center Analytics Market, by Vertical
      - Banking
      - Brokerage
      - Credit Union
      - Financial Institution
      - Insurance
- Latin America
  - Latin America BFSI Contact Center Analytics Market, by Solution
    - Cross-channel Analytics
    - Performance Analytics
    - Predictive Analytics
    - Speech Analytics
    - Text Analytics
  - Latin America BFSI Contact Center Analytics Market, by Service
    - Integration & Deployment
    - Support & Maintenance
    - Training & Consulting
    - Managed Services
  - Latin America BFSI Contact Center Analytics Market, by Deployment
    - Hosted
    - On-premise
  - Latin America BFSI Contact Center Analytics Market, by Enterprise Size
    - Large Enterprises
    - Small & Medium Enterprises
  - Latin America BFSI Contact Center Analytics Market, by Application
    - Automatic Call Distributor
    - Customer Experience Management
    - Log Management
    - Real-time Monitoring & Reporting
    - Risk & Compliance Management
    - Workforce Optimization
    - Others
  - Latin America BFSI Contact Center Analytics Market, by Vertical
    - Banking
    - Brokerage
    - Credit Union
    - Financial Institution
    - Insurance
  - Brazil
    - Brazil BFSI Contact Center Analytics Market, by Solution
      - Cross-channel Analytics
      - Performance Analytics
      - Predictive Analytics
      - Speech Analytics
      - Text Analytics
    - Brazil BFSI Contact Center Analytics Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - Brazil BFSI Contact Center Analytics Market, by Deployment
      - Hosted
      - On-premise
    - Brazil BFSI Contact Center Analytics Market, by Enterprise Size
      - Large Enterprises
      - Small & Medium Enterprises
    - Brazil BFSI Contact Center Analytics Market, by Application
      - Automatic Call Distributor
      - Customer Experience Management
      - Log Management
      - Real-time Monitoring & Reporting
      - Risk & Compliance Management
      - Workforce Optimization
      - Others
    - Brazil BFSI Contact Center Analytics Market, by Vertical
      - Banking
      - Brokerage
      - Credit Union
      - Financial Institution
      - Insurance
- Middle East & Africa
  - Middle East & Africa BFSI Contact Center Analytics Market, by Solution
    - Cross-channel Analytics
    - Performance Analytics
    - Predictive Analytics
    - Speech Analytics
    - Text Analytics
  - Middle East & Africa BFSI Contact Center Analytics Market, by Service
    - Integration & Deployment
    - Support & Maintenance
    - Training & Consulting
    - Managed Services
  - Middle East & Africa BFSI Contact Center Analytics Market, by Deployment
    - Hosted
    - On-premise
  - Middle East & Africa BFSI Contact Center Analytics Market, by Enterprise Size
    - Large Enterprises
    - Small & Medium Enterprises
  - Middle East & Africa BFSI Contact Center Analytics Market, by Application
    - Automatic Call Distributor
    - Customer Experience Management
    - Log Management
    - Real-time Monitoring & Reporting
    - Risk & Compliance Management
    - Workforce Optimization
    - Others
  - Middle East & Africa BFSI Contact Center Analytics Market, by Vertical
    - Banking
    - Brokerage
    - Credit Union
    - Financial Institution
    - Insurance

Report content

Qualitative Analysis

Industry overview
Industry trends
Market drivers and restraints
Market size
Growth prospects
Porter’s analysis
PESTEL analysis
Key market opportunities prioritized
Competitive landscape
- Company overview
- Financial performance
- Product benchmarking
- Latest strategic developments

Quantitative Analysis

Market size, estimates, and forecast from 2016 to 2028
Market estimates and forecast for product segments up to 2028
Regional market size and forecast for product segments up to 2028
Market estimates and forecast for application segments up to 2028
Regional market size and forecast for application segments up to 2028
Company financial performance

GET A FREE SAMPLE

This FREE sample includes market data points, ranging from trend analyses to market estimates & forecasts. See for yourself.

Or view our licence options:

NEED A CUSTOM REPORT?

We can customize every report - free of charge - including purchasing stand-alone sections or country-level reports, as well as offer affordable discounts for start-ups & universities.

ESOMAR certified & member

ISO Certified

We are GDPR and CCPA compliant! Your transaction & personal information is safe and secure. For more details, please read our privacy policy.