Chatbot Market Size, Share & Trends, Report

Chatbot Market Size, Share & Trends, Analysis Report By Application (Customer Services, Branding & Advertising), By Type, By Vertical, By Region (North America, Europe, Asia Pacific, South America), And Segment Forecasts, 2023 - 2030

  • Report ID: GVR-1-68038-598-4
  • Number of Pages: 132
  • Format: Electronic (PDF)
  • Historical Range: 2017 - 2021
  • Industry: Technology

Market Segmentation

  • Chatbot Offering Outlook (Revenue, USD Million; 2017 - 2030)
    • Solution
    • Services
  • Chatbot Type Outlook (Revenue, USD Million; 2017 - 2030)
    • Standalone
    • Web-based
    • Messenger-based/Third Party
  • Chatbot Medium Outlook (Revenue, USD Million; 2017 - 2030)
    • Contact Centers
    • Websites
    • Social Media
    • Mobile Applications
  • Chatbot Business function Outlook (Revenue, USD Million; 2017 - 2030)
    • IT Services
    • HR Services
    • Sales & Marketing
    • Finance
  • Chatbot Application Outlook (Revenue, USD Million; 2017 - 2030)
    • Customer Services
    • Branding & Advertising
    • Personal Assistance
    • Data Privacy & Compliance
    • Payment Processing
    • Others
  • Chatbot Vertical Outlook (Revenue, USD Million; 2017 - 2030)
    • Healthcare
    • Retail & E-commerce
    • BFSI
    • Media & Entertainment
    • Travel & Tourism
    • Transportation & Logistics
    • Others
  • Chatbot Regional Outlook (Revenue, USD Million; 2017 - 2030)
    • North America
      • North America Chatbots Market by Offering
        • Solution
        • Services
      • North America Chatbots Market by Type
        • Standalone
        • Web-based
        • Messenger-based/Third Party
      • North America Chatbots Market by Medium
        • Contact Centers
        • Websites
        • Social Media
        • Mobile Applications
      • North America Chatbots Market by Business Function
        • IT Services
        • HR Services
        • Sales & Marketing
        • Finance
      • North America Chatbots Market by Application
        • Customer Services
        • Branding & Advertising
        • Personal Assistance
        • Data Privacy & Compliance
        • Payment Processing
        • Others
      • North America Chatbots Market by Vertical
        • Healthcare
        • Retail
        • Banking, Financial Services, and Insurance (BFSI)
        • Media & entertainment
        • Travel & Tourism
        • E-commerce
        • Others
      • U.S.
        • U.S. Chatbots Market by Offering
          • Solution
          • Services
        • U.S. Chatbots Market by Type
          • Standalone
          • Web-based
          • Messenger-based/Third Party
        • U.S. Chatbots Market by Medium
          • Contact Centers
          • Websites
          • Social Media
          • Mobile Applications
        • U.S. Chatbots Market by Business Function
          • IT Services
          • HR Services
          • Sales & Marketing
          • Finance
        • U.S. Chatbots Market by Application
          • Customer Services
          • Branding & Advertising
          • Personal Assistance
          • Data Privacy & Compliance
          • Payment Processing
          • Others
        • U.S. Chatbots Market by Vertical
          • Healthcare
          • Retail
          • Banking, Financial Services, and Insurance (BFSI)
          • Media & entertainment
          • Travel & Tourism
          • E-commerce
          • Others
      • Canada
        • Canada Chatbots Market by Offering
          • Solution
          • Services
        • Canada Chatbots Market by Type
          • Standalone
          • Web-based
          • Messenger-based/Third Party
        • Canada Chatbots Market by Medium
          • Contact Centers
          • Websites
          • Social Media
          • Mobile Applications
        • Canada Chatbots Market by Business Function
          • IT Services
          • HR Services
          • Sales & Marketing
          • Finance
        • Canada Chatbots Market by Application
          • Customer Services
          • Branding & Advertising
          • Personal Assistance
          • Data Privacy & Compliance
          • Payment Processing
          • Others
        • Canada Chatbots Market by Vertical
          • Healthcare
          • Retail
          • Banking, Financial Services, and Insurance (BFSI)
          • Media & entertainment
          • Travel & Tourism
          • E-commerce
          • Others
      • Mexico
        • Mexico Chatbots Market by Offering
          • Solution
          • Services
        • Mexico Chatbots Market by Type
          • Standalone
          • Web-based
          • Messenger-based/Third Party
        • Mexico Chatbots Market by Medium
          • Contact Centers
          • Websites
          • Social Media
          • Mobile Applications
        • Mexico Chatbots Market by Business Function
          • IT Services
          • HR Services
          • Sales & Marketing
          • Finance
        • Mexico Chatbots Market by Application
          • Customer Services
          • Branding & Advertising
          • Personal Assistance
          • Data Privacy & Compliance
          • Payment Processing
          • Others
        • Mexico Chatbots Market by Vertical
          • Healthcare
          • Retail
          • Banking, Financial Services, and Insurance (BFSI)
          • Media & entertainment
          • Travel & Tourism
          • E-commerce
          • Others
    • Europe
      • Europe Chatbots Market by Offering
        • Solution
        • Services
      • Europe Chatbots Market by Type
        • Standalone
        • Web-based
        • Messenger-based/Third Party
      • Europe Chatbots Market by Medium
        • Contact Centers
        • Websites
        • Social Media
        • Mobile Applications
      • Europe Chatbots Market by Business Function
        • IT Services
        • HR Services
        • Sales & Marketing
        • Finance
      • Europe Chatbots Market by Application
        • Customer Services
        • Branding & Advertising
        • Personal Assistance
        • Data Privacy & Compliance
        • Payment Processing
        • Others
      • Europe Chatbots Market by Vertical
        • Healthcare
        • Retail
        • Banking, Financial Services, and Insurance (BFSI)
        • Media & entertainment
        • Travel & Tourism
        • E-commerce
        • Others
      • Germany
        • Germany Chatbots Market by Offering
          • Solution
          • Services
        • Germany Chatbots Market by Type
          • Standalone
          • Web-based
          • Messenger-based/Third Party
        • Germany Chatbots Market by Medium
          • Contact Centers
          • Websites
          • Social Media
          • Mobile Applications
        • Germany Chatbots Market by Business Function
          • IT Services
          • HR Services
          • Sales & Marketing
          • Finance
        • Germany Chatbots Market by Application
          • Customer Services
          • Branding & Advertising
          • Personal Assistance
          • Data Privacy & Compliance
          • Payment Processing
          • Others
        • Germany Chatbots Market by Vertical
          • Healthcare
          • Retail
          • Banking, Financial Services, and Insurance (BFSI)
          • Media & entertainment
          • Travel & Tourism
          • E-commerce
          • Others
        • U.K.
          • U.K. Chatbots Market by Offering
            • Solution
            • Services
          • U.K. Chatbots Market by Type
            • Standalone
            • Web-based
            • Messenger-based/Third Party
          • U.K. Chatbots Market by Medium
            • Contact Centers
            • Websites
            • Social Media
            • Mobile Applications
          • U.K. Chatbots Market by Business Function
            • IT Services
            • HR Services
            • Sales & Marketing
            • Finance
          • U.K. Chatbots Market by Application
            • Customer Services
            • Branding & Advertising
            • Personal Assistance
            • Data Privacy & Compliance
            • Payment Processing
            • Others
          • U.K. Chatbots Market by Vertical
            • Healthcare
            • Retail
            • Banking, Financial Services, and Insurance (BFSI)
            • Media & entertainment
            • Travel & Tourism
            • E-commerce
            • Others
    • Asia Pacific
      • Asia Pacific Chatbots Market by Offering
        • Solution
        • Services
      • Asia Pacific Chatbots Market by Type
        • Standalone
        • Web-based
        • Messenger-based/Third Party
      • Asia Pacific Chatbots Market by Medium
        • Contact Centers
        • Websites
        • Social Media
        • Mobile Applications
      • Asia Pacific Chatbots Market by Business Function
        • IT Services
        • HR Services
        • Sales & Marketing
        • Finance
      • Asia Pacific Chatbots Market by Application
        • Customer Services
        • Branding & Advertising
        • Personal Assistance
        • Data Privacy & Compliance
        • Payment Processing
        • Others
      • Asia Pacific Chatbots Market by Vertical
        • Healthcare
        • Retail
        • Banking, Financial Services, and Insurance (BFSI)
        • Media & entertainment
        • Travel & Tourism
        • E-commerce
        • Other
      • China
        • China Chatbots Market by Offering
          • Solution
          • Services
        • China Chatbots Market by Type
          • Standalone
          • Web-based
          • Messenger-based/Third Party
        • China Chatbots Market by Medium
          • Contact Centers
          • Websites
          • Social Media
          • Mobile Applications
        • China Chatbots Market by Business Function
          • IT Services
          • HR Services
          • Sales & Marketing
          • Finance
        • China Chatbots Market by Application
          • Customer Services
          • Branding & Advertising
          • Personal Assistance
          • Data Privacy & Compliance
          • Payment Processing
          • Others
        • China Chatbots Market by Vertical
          • Healthcare
          • Retail
          • Banking, Financial Services, and Insurance (BFSI)
          • Media & entertainment
          • Travel & Tourism
          • E-commerce
          • Others
      • South Korea
        • South Korea Chatbots Market by Offering
          • Solution
          • Services
        • South Korea Chatbots Market by Type
          • Standalone
          • Web-based
          • Messenger-based/Third Party
        • South Korea Chatbots Market by Medium
          • Contact Centers
          • Websites
          • Social Media
          • Mobile Applications
        • South Korea Chatbots Market by Business Function
          • IT Services
          • HR Services
          • Sales & Marketing
          • Finance
        • South Korea Chatbots Market by Application
          • Customer Services
          • Branding & Advertising
          • Personal Assistance
          • Data Privacy & Compliance
          • Payment Processing
          • Others
        • South Korea Chatbots Market by Vertical
          • Healthcare
          • Retail
          • Banking, Financial Services, and Insurance (BFSI)
          • Media & entertainment
          • Travel & Tourism
          • E-commerce
          • Others
      • Japan
        • Japan Chatbots Market by Offering
          • Solution
          • Services
        • Japan Chatbots Market by Type
          • Standalone
          • Web-based
          • Messenger-based/Third Party
        • Japan Chatbots Market by Medium
          • Contact Centers
          • Websites
          • Social Media
          • Mobile Applications
        • Japan Chatbots Market by Business Function
          • IT Services
          • HR Services
          • Sales & Marketing
          • Finance
        • Japan Chatbots Market by Application
          • Customer Services
          • Branding & Advertising
          • Personal Assistance
          • Data Privacy & Compliance
          • Payment Processing
          • Others
        • Japan Chatbots Market by Vertical
          • Healthcare
          • Retail
          • Banking, Financial Services, and Insurance (BFSI)
          • Media & entertainment
          • Travel & Tourism
          • E-commerce
          • Others
    • South America
      • South America Chatbots Market by Offering
        • Solution
        • Services
      • South America Chatbots Market by Type
        • Standalone
        • Web-based
        • Messenger-based/Third Party
      • South America Chatbots Market by Medium
        • Contact Centers
        • Websites
        • Social Media
        • Mobile Applications
      • South America Chatbots Market by Business Function
        • IT Services
        • HR Services
        • Sales & Marketing
        • Finance
      • South America Chatbots Market by Application
        • Customer Services
        • Branding & Advertising
        • Personal Assistance
        • Data Privacy & Compliance
        • Payment Processing
        • Others
      • South America Chatbots Market by Vertical
        • Healthcare
        • Retail
        • Banking, Financial Services, and Insurance (BFSI)
        • Media & entertainment
        • Travel & Tourism
        • E-commerce
        • Others
      • Brazil
        • Brazil Chatbots Market by Offering
          • Solution
          • Services
        • Brazil Chatbots Market by Type
          • Standalone
          • Web-based
          • Messenger-based/Third Party
        • Brazil Chatbots Market by Medium
          • Contact Centers
          • Websites
          • Social Media
          • Mobile Applications
        • Brazil Chatbots Market by Business Function
          • IT Services
          • HR Services
          • Sales & Marketing
          • Finance
        • Brazil Chatbots Market by Application
          • Customer Services
          • Branding & Advertising
          • Personal Assistance
          • Data Privacy & Compliance
          • Payment Processing
          • Others
        • Brazil Chatbots Market by Vertical
          • Healthcare
          • Retail
          • Banking, Financial Services, and Insurance (BFSI)
          • Media & entertainment
          • Travel & Tourism
          • E-commerce
          • Others
    • MEA
      • MEA Chatbots Market by Offering
        • Solution
        • Services
      • MEA Chatbots Market by Type
        • Standalone
        • Web-based
        • Messenger-based/Third Party
      • MEA Chatbots Market by Medium
        • Contact Centers
        • Websites
        • Social Media
        • Mobile Applications
      • MEA Chatbots Market by Business Function
        • IT Services
        • HR Services
        • Sales & Marketing
        • Finance
      • MEA Chatbots Market by Application
        • Customer Services
        • Branding & Advertising
        • Personal Assistance
        • Data Privacy & Compliance
        • Payment Processing
        • Others
      • MEA Chatbots Market by Vertical
        • Healthcare
        • Retail
        • Banking, Financial Services, and Insurance (BFSI)
        • Media & entertainment
        • Travel & Tourism
        • E-commerce
        • Others

Chatbot Market Dynamics

Driver: Increasing messaging applications

The growth of Over-the-top (OTT) applications like WhatsApp and Facebook Messenger is substantial. The number of messaging applications available was projected to double by 2020. This growth can be attributed to the fact that people are more engaged in messaging applications than social networking sites. In the future, there will be a significant market demand for chatbots developed to integrate with these messaging applications. Application-to-person automated messages are also expected to experience substantial growth. These automated messages can streamline tasks, such as booking hospital appointments, checking flight statuses, ordering from e-commerce sites, and finding the best deals. People will become more familiar with automated customer services, which offer instant solutions, rather than relying on email services or IVR systems provided by most companies. The demand for chatbots in the market is expected to increase further with advancements in chatbot technology, incorporating machine learning and artificial intelligence.

Driver: Drastic reduction in expenses of the enterprises in customer service

During this era of automation, many businesses are choosing to automate their repetitive and mundane tasks as a cost-saving means. The primary focus for automation lies in the sales and customer service sectors, where implementing chatbots can lead to substantial cost reductions. Chatbots equipped with artificial intelligence have gained significant popularity in recent times. By utilizing chatbots in their operations, businesses can significantly reduce labor costs by automating a portion of their customer service and sales processes, resulting in considerable savings. Customers nowadays prefer prompt responses from customer service rather than waiting for days to receive a reply. By utilizing chatbots, the chances of losing a customer can be drastically reduced. E-commerce companies can also employ chatbots for return and exchange processes. The deployment of chatbots can automate approximately 35% of the tasks typically performed by an individual, leading to substantial annual savings in overall costs. To remain competitive and cost-effective, companies must invest in chatbots for their call centers and customer service departments, which operate 24/7. Additionally, there is a significant reduction in the average time spent by customer service executives on calls, approximately 260 seconds, which significantly enhances the overall efficiency of the service.

Restraint: Availability of free chatbot with specific rule set

Numerous free platforms are available for the development and deployment of Chatbots that come preloaded with a specific set of rules. Notable platforms such as ChattyPeople, MEOKAY, and Botsify enable businesses to build chatbots quickly and easily without coding. Therefore, small businesses that do not require solutions for complex problems tend to deploy chatbots with predefined rules instead of investing in artificial intelligence and NLP-based chatbots. However, due to recent technological advancements and the importance of providing accurate services, businesses still prefer deploying machine-learned Chatbots to ensure customer engagement. Notably, the probability of losing a dissatisfied customer is 92%, which is a significant concern for businesses. Consequently, most businesses continue to favor sophisticated Chatbots that can effectively meet the specific needs of their customers. 

What Does This Report Include?

This section will provide insights into the contents included in this chatbot market report and help gain clarity on the structure of the report to assist readers in navigating smoothly.

Chatbot market qualitative analysis

  • Industry overview

  • Industry trends

  • Market drivers and restraints

  • Market size

  • Growth prospects

  • Porter’s analysis

  • PESTEL analysis

  • Key market opportunities prioritized

  • Competitive landscape

    • Company overview

    • Financial performance

    • Product benchmarking

    • Latest strategic developments

Chatbot market quantitative analysis

  • Market size, estimates, and forecast from 2017 to 2030

  • Market estimates and forecast for product segments up to 2030

  • Regional market size and forecast for product segments up to 2030

  • Market estimates and forecast for application segments up to 2030

  • Regional market size and forecast for application segments up to 2030

  • Company financial performance

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