Contact Center Transformation Market Size, Share & Trends Report

Contact Center Transformation Market Size, Share & Trends Analysis Report By Solution, By Service, By Deployment, By Enterprise Size, By End Use, By Region, And Segment Forecasts, 2020 - 2027

  • Published Date: Jun, 2020
  • Base Year for Estimate: 2019
  • Report ID: GVR-4-68038-491-8
  • Format: Electronic (PDF)
  • Historical Data: 2016 - 2018
  • Number of Pages: 160

Table of Contents

Chapter 1 Methodology and Scope
                 1.1 Research Methodology
                 1.2 Research Scope and Assumptions
                 1.3 List of Data Sources
Chapter 2 Executive Summary
                 2.1 Contact Center Transformation Market - Industry Snapshot & Key Buying Criteria, 2016 - 2027
                 2.2 Global Contact Center Transformation Market, 2016 - 2027
                     2.2.1 Global contact center transformation market, by region, 2016 - 2027
                     2.2.2 Global contact center transformation market, by solution, 2016 - 2027
                     2.2.3 Global contact center transformation market, by service, 2016 - 2027
                     2.2.4 Global contact center transformation market, by deployment, 2016 - 2027
                     2.2.5 Global contact center transformation market, by enterprise size, 2016 - 2027
                     2.2.6 Global contact center transformation market, by end use, 2016 - 2027
Chapter 3 Contact Center Transformation Industry Outlook
                 3.1 Market Segmentation and Scope
                 3.2 Market Size and Growth Prospects
                 3.3 Contact Center Transformation Market - Value Chain Analysis
                     3.3.1 Vendor landscape
                 3.4 Contact Center Transformation Market-Market Dynamics
                     3.4.1 Market driver analysis
                         3.4.1.1 Increasing demand for the automation of contact center transformation solutions
                         3.4.1.2 Growth in customer engagement through social media platforms
                     3.4.2 Market challenge analysis
                         3.4.2.1 Data privacy and security concerns
                 3.5 Penetration and Growth Prospect Mapping
                 3.6 Contact Center Transformation Market - Porter’s Five Forces Analysis
                 3.7 Contact Center Transformation Market - Company Market Share Analysis, 2019
                 3.8 Contact Center Transformation Market - PESTEL Analysis
                 3.9 Impact of COVID 19 on the Contact Center Transformation Market
Chapter 4 Contact Center Transformation Solution Outlook
                 4.1 Contact Center Transformation Market Share By Solution, 2019
                 4.2 Omnichannel Routing
                     4.2.1 Contact center transformation omnichannel routing market, 2016 - 2027
                 4.3 Real Time Reporting and Analytics
                     4.3.1 Contact center transformation real time reporting and analytics market, 2016 - 2027
                 4.4 Social Media Analytics
                     4.4.1 Contact center transformation social media analytics market, 2016 - 2027
                 4.5 Visual Network Analytics
                     4.5.1 Contact center transformation visual network analytics market, 2016 - 2027
                 4.6 Voice Biometrics
                     4.6.1 Contact center transformation voice biometrics market, 2016 - 2027
                 4.7 Workforce Engagement
                     4.7.1 Contact center transformation workforce engagement market, 2016 - 2027
                 4.8 Others
                     4.8.1 Other contact center transformation solutions market, 2016 - 2027
Chapter 5 Contact Center Transformation Service Outlook
                 5.1 Contact Center Transformation Market Share By Service, 2019
                 5.2 Integration & Deployment
                     5.2.1 Contact center transformation integration & deployment service market, 2016 - 2027
                 5.3 Support & Maintenance
                     5.3.1 Contact center transformation support & maintenance service market, 2016 - 2027
                 5.4 Training & Consulting
                     5.4.1 Contact center transformation training & consulting service market, 2016 - 2027
                 5.5 Managed Services
                     5.5.1 Contact center transformation managed services market, 2016 - 2027
Chapter 6 Contact Center Transformation Deployment Outlook
                 6.1 Contact Center Transformation Market Share By Deployment, 2019
                 6.2 Hosted
                     6.2.1 Hosted contact center transformation market, 2016 - 2027
                 6.3 On-premise
                     6.3.1 On-premise contact center transformation market, 2016 - 2027
Chapter 7 Contact Center Transformation Enterprise Size Outlook
                 7.1 Contact Center Transformation Market Share By Enterprise Size, 2019
                 7.2 Large Enterprises
                     7.2.1 Contact center transformation market for large enterprises, 2016 - 2027
                 7.3 Small & Medium Enterprises
                     7.3.1 Contact center transformation market for small & medium enterprises, 2016 - 2027
Chapter 8 Contact Center Transformation End Use Outlook
                 8.1 Contact Center Transformation Market Share By End Use, 2019
                 8.2 BFSI
                     8.2.1 Contact center transformation market in BFSI, 2016 - 2027
                 8.3 Consumer Goods & Retail
                     8.3.1 Contact center transformation market in consumer goods & retail, 2016 - 2027
                 8.4 Government
                     8.4.1 Contact center transformation market in government, 2016 - 2027
                 8.5 Healthcare
                     8.5.1 Contact center transformation market in healthcare, 2016 - 2027
                 8.6 IT & Telecom
                     8.6.1 Contact center transformation market in IT & telecom, 2016 - 2027
                 8.7 Travel & Hospitality
                     8.7.1 Contact center transformation market in travel & hospitality, 2016 - 2027
                 8.8 Others
                     8.8.1 Contact center transformation market in other end uses, 2016 - 2027
Chapter 9 Contact Center Transformation Regional Outlook
                 9.1 Contact Center Transformation Market Share By Region, 2019
                 9.2 North America
                     9.2.1 North America contact center transformation market, 2016 - 2027
                     9.2.2 North America contact center transformation market, by solution, 2016 - 2027
                     9.2.3 North America contact center transformation market, by service, 2016 - 2027
                     9.2.4 North America contact center transformation market, by deployment, 2016 - 2027
                     9.2.5 North America contact center transformation market, by enterprise size, 2016 - 2027
                     9.2.6 North America contact center transformation market, by end use, 2016 - 2027
                     9.2.7 U.S.
                         9.2.7.1 U.S. contact center transformation market, 2016 - 2027
                         9.2.7.2 U.S. contact center transformation market, by solution, 2016 - 2027
                         9.2.7.3 U.S. contact center transformation market, by service, 2016 - 2027
                         9.2.7.4 U.S. contact center transformation market, by deployment, 2016 - 2027
                         9.2.7.5 U.S. contact center transformation market, by enterprise size, 2016 - 2027
                         9.2.7.6 U.S. contact center transformation market, by end use, 2016 - 2027
                     9.2.8 Canada
                         9.2.8.1 Canada contact center transformation market, 2016 - 2027
                         9.2.8.2 Canada contact center transformation market, by solution, 2016 - 2027
                         9.2.8.3 Canada contact center transformation market, by service, 2016 - 2027
                         9.2.8.4 Canada contact center transformation market, by deployment, 2016 - 2027
                         9.2.8.5 Canada contact center transformation market, by enterprise size, 2016 - 2027
                         9.2.8.6 Canada contact center transformation market, by end use, 2016 - 2027
                 9.3 Europe
                     9.3.1 Europe contact center transformation market, 2016 - 2027
                     9.3.2 Europe contact center transformation market, by solution, 2016 - 2027
                     9.3.3 Europe contact center transformation market, by service, 2016 - 2027
                     9.3.4 Europe contact center transformation market, by deployment, 2016 - 2027
                     9.3.5 Europe contact center transformation market, by enterprise size, 2016 - 2027
                     9.3.6 Europe contact center transformation market, by end use, 2016 - 2027
                     9.3.7 Germany
                         9.3.7.1 Germany contact center transformation market, 2016 - 2027
                         9.3.7.2 Germany contact center transformation market, by solution, 2016 - 2027
                         9.3.7.3 Germany contact center transformation market, by service, 2016 - 2027
                         9.3.7.4 Germany contact center transformation market, by deployment, 2016 - 2027
                         9.3.7.5 Germany contact center transformation market, by enterprise size, 2016 - 2027
                         9.3.7.6 Germany contact center transformation market, by end use, 2016 - 2027
                     9.3.8 Spain
                         9.3.8.1 Spain contact center transformation market, 2016 - 2027
                         9.3.8.2 Spain contact center transformation market, by solution, 2016 - 2027
                         9.3.8.3 Spain contact center transformation market, by service, 2016 - 2027
                         9.3.8.4 Spain contact center transformation market, by deployment, 2016 - 2027
                         9.3.8.5 Spain contact center transformation market, by enterprise size, 2016 - 2027
                         9.3.8.6 Spain contact center transformation market, by end use, 2016 - 2027
                     9.3.9 U.K.
                         9.3.9.1 U.K. contact center transformation market, 2016 - 2027
                         9.3.9.2 U.K. contact center transformation market, by solution, 2016 - 2027
                         9.3.9.3 U.K. contact center transformation market, by service, 2016 - 2027
                         9.3.9.4 U.K. contact center transformation market, by deployment, 2016 - 2027
                         9.3.9.5 U.K. contact center transformation market, by enterprise size, 2016 - 2027
                         9.3.9.6 U.K. contact center transformation market, by end use, 2016 - 2027
                 9.4 Asia Pacific
                     9.4.1 Asia Pacific contact center transformation market, 2016 - 2027
                     9.4.2 Asia Pacific contact center transformation market, by solution, 2016 - 2027
                     9.4.3 Asia Pacific contact center transformation market, by service, 2016 - 2027
                     9.4.4 Asia Pacific contact center transformation market, by deployment, 2016 - 2027
                     9.4.5 Asia Pacific contact center transformation market, by enterprise size, 2016 - 2027
                     9.4.6 Asia Pacific contact center transformation market, by end use, 2016 - 2027
                     9.4.7 China
                         9.4.7.1 China contact center transformation market, 2016 - 2027
                         9.4.7.2 China contact center transformation market, by solution, 2016 - 2027
                         9.4.7.3 China contact center transformation market, by service, 2016 - 2027
                         9.4.7.4 China contact center transformation market, by deployment, 2016 - 2027
                         9.4.7.5 China contact center transformation market, by enterprise size, 2016 - 2027
                         9.4.7.6 China contact center transformation market, by end use, 2016 - 2027
                     9.4.8 India
                         9.4.8.1 India contact center transformation market, 2016 - 2027
                         9.4.8.2 India contact center transformation market, by solution, 2016 - 2027
                         9.4.8.3 India contact center transformation market, by service, 2016 - 2027
                         9.4.8.4 India contact center transformation market, by deployment, 2016 - 2027
                         9.4.8.5 India contact center transformation market, by enterprise size, 2016 - 2027
                         9.4.8.6 India contact center transformation market, by end use, 2016 - 2027
                     9.4.9 Japan
                         9.4.9.1 Japan contact center transformation market, 2016 - 2027
                         9.4.9.2 Japan contact center transformation market, by solution, 2016 - 2027
                         9.4.9.3 Japan contact center transformation market, by service, 2016 - 2027
                         9.4.9.4 Japan contact center transformation market, by deployment, 2016 - 2027
                         9.4.9.5 Japan contact center transformation market, by enterprise size, 2016 - 2027
                         9.4.9.6 Japan contact center transformation market, by end use, 2016 - 2027
                 9.5 Latin America
                     9.5.1 Latin America contact center transformation market, 2016 - 2027
                     9.5.2 Latin America contact center transformation market, by solution, 2016 - 2027
                     9.5.3 Latin America contact center transformation market, by service, 2016 - 2027
                     9.5.4 Latin America contact center transformation market, by deployment, 2016 - 2027
                     9.5.5 Latin America contact center transformation market, by enterprise size, 2016 - 2027
                     9.5.6 Latin America contact center transformation market, by end use, 2016 - 2027
                     9.5.7 Brazil
                         9.5.7.1 Brazil contact center transformation market, 2016 - 2027
                         9.5.7.2 Brazil contact center transformation market, by solution, 2016 - 2027
                         9.5.7.3 Brazil contact center transformation market, by service, 2016 - 2027
                         9.5.7.4 Brazil contact center transformation market, by deployment, 2016 - 2027
                         9.5.7.5 Brazil contact center transformation market, by enterprise size, 2016 - 2027
                         9.5.7.6 Brazil contact center transformation market, by end use, 2016 - 2027
                 9.6 MEA
                     9.6.1 MEA contact center transformation market, 2016 - 2027
                     9.6.2 MEA contact center transformation market, by solution, 2016 - 2027
                     9.6.3 MEA contact center transformation market, by service, 2016 - 2027
                     9.6.4 MEA contact center transformation market, by deployment, 2016 - 2027
                     9.6.5 MEA contact center transformation market, by enterprise size, 2016 - 2027
                     9.6.6 MEA contact center transformation market, by end use, 2016 - 2027
Chapter 10 Competitive Landscape
                 10.1 Aculab
                     10.1.1 Company overview
                     10.1.2 Product benchmarking
                     10.1.3 Strategic initiatives
                 10.2 AGC Networks Ltd.
                     10.2.1 Company overview
                     10.2.2 Financial performance
                     10.2.3 Product benchmarking
                     10.2.4 Strategic initiatives
                 10.3 AT&T Inc.
                     10.3.1 Company overview
                     10.3.2 Financial performance
                     10.3.3 Product benchmarking
                     10.3.4 Strategic initiatives
                 10.4 Cisco Systems, Inc.
                     10.4.1 Company overview
                     10.4.2 Financial performance
                     10.4.3 Product benchmarking
                     10.4.4 Strategic initiatives
                 10.5 Five9, Inc.
                     10.5.1 Company overview
                     10.5.2 Financial performance
                     10.5.3 Product benchmarking
                     10.5.4 Strategic initiatives
                 10.6 Genesys
                     10.6.1 Company overview
                     10.6.1 Financial performance
                     10.6.2 Product benchmarking
                     10.6.3 Strategic initiatives
                 10.7 Metaswitch Networks
                     10.7.1 Company overview
                     10.7.2 Product benchmarking
                     10.7.3 Strategic initiatives
                 10.8 Mitel Networks Corp.
                     10.8.1 Company overview
                     10.8.2 Financial performance
                     10.8.3 Product benchmarking
                     10.8.4 Strategic initiatives
                 10.9 RingCentral, Inc.
                     10.9.1 Company overview
                     10.9.2 Financial performance
                     10.9.3 Product benchmarking
                     10.9.4 Strategic initiatives
                 10.10 SAP SE
                     10.10.1 Company overview
                     10.10.2 Financial performance
                     10.10.3 Product benchmarking
                     10.10.4 Strategic initiatives
                 10.11 Talkdesk, Inc.
                     10.11.1 Company overview
                     10.11.2 Product benchmarking
                     10.11.3 Strategic initiatives


List of Tables

TABLE 1 Contact center transformation market - Industry snapshot & key buying criteria, 2016 - 2027
TABLE 2 Global contact center transformation market, 2016 - 2027 (USD Million)
TABLE 3 Global contact center transformation market, by region, 2016 - 2027 (USD Million)
TABLE 4 Global contact center transformation market, by solution, 2016 - 2027 (USD Million)
TABLE 5 Global contact center transformation market, by service, 2016 - 2027 (USD Million)
TABLE 6 Global contact center transformation market, by deployment, 2016 - 2027 (USD Million)
TABLE 7 Global contact center transformation market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 8 Global contact center transformation market, by end use, 2016 - 2027 (USD Million)
TABLE 9 Vendor landscape
TABLE 10 Stages of contact center modernization
TABLE 11 Contact center transformation omnichannel routing market, 2016 - 2027 (USD Million)
TABLE 12 Contact center transformation omnichannel routing market, by region, 2016 - 2027 (USD Million)
TABLE 13 Contact center transformation real-time reporting and analytics market, 2016 - 2027 (USD Million)
TABLE 14 Contact center transformation real-time reporting and analytics market, by region, 2016 - 2027 (USD Million)
TABLE 15 Contact center transformation social media analytics market, 2016 - 2027 (USD Million)
TABLE 16 Contact center transformation social media analytics market, by region, 2016 - 2027 (USD Million)
TABLE 17 Contact center transformation visual network analytics market, 2016 - 2027 (USD Million)
TABLE 18 Contact center transformation visual network analytics market, by region, 2016 - 2027 (USD Million)
TABLE 19 Contact center transformation voice biometrics market, 2016 - 2027 (USD Million)
TABLE 20 Contact center transformation voice biometrics market, by region, 2016 - 2027 (USD Million)
TABLE 21 Contact center transformation workforce engagement market, 2016 - 2027 (USD Million)
TABLE 22 Contact center transformation workforce engagement market, by region, 2016 - 2027 (USD Million)
TABLE 23 Other contact center transformation solutions market, 2016 - 2027 (USD Million)
TABLE 24 Other contact center transformation solutions market, by region, 2016 - 2027 (USD Million)
TABLE 25 Contact center transformation integration & deployment service market, 2016 - 2027 (USD Million)
TABLE 26 Contact center transformation integration & deployment service market, by region, 2016 - 2027 (USD Million)
TABLE 27 Contact center transformation support & maintenance service market, 2016 - 2027 (USD Million)
TABLE 28 Contact center transformation support & maintenance service market, by region, 2016 - 2027 (USD Million)
TABLE 29 Contact center transformation training & consulting service market, 2016 - 2027 (USD Million)
TABLE 30 Contact center transformation training & consulting service market, by region, 2016 - 2027 (USD Million)
TABLE 31 Contact center transformation managed services market, 2016 - 2027 (USD Million)
TABLE 32 Contact center transformation managed services market, by region, 2016 - 2027 (USD Million)
TABLE 33 Hosted contact center transformation market, 2016 - 2027 (USD Million)
TABLE 34 Hosted contact center transformation market, by region, 2016 - 2027 (USD Million)
TABLE 35 On-premise contact center transformation market, 2016 - 2027 (USD Million)
TABLE 36 On-premise contact center transformation market, by region, 2016 - 2027 (USD Million)
TABLE 37 Contact center transformation market for large enterprises, 2016 - 2027 (USD Million)
TABLE 38 Contact center transformation market for large enterprises, by region, 2016 - 2027 (USD Million)
TABLE 39 Contact center transformation market for small & medium enterprises, 2016 - 2027 (USD Million)
TABLE 40 Contact center transformation market for small & medium enterprises, by region, 2016 - 2027 (USD Million)
TABLE 41 Contact center transformation market in BFSI, 2016 - 2027 (USD Million)
TABLE 42 Contact center transformation market in BFSI, by region, 2016 - 2027 (USD Million)
TABLE 43 Contact center transformation market in consumer goods & retail, 2016 - 2027 (USD Million)
TABLE 44 Contact center transformation market in consumer goods & retail, by region, 2016 - 2027 (USD Million)
TABLE 45 Contact center transformation market in government, 2016 - 2027 (USD Million)
TABLE 46 Contact center transformation market in government, by region, 2016 - 2027 (USD Million)
TABLE 47 Contact center transformation market in healthcare, 2016 - 2027 (USD Million)
TABLE 48 Contact center transformation market in healthcare, by region, 2016 - 2027 (USD Million)
TABLE 49 Contact center transformation market in IT & telecom, 2016 - 2027 (USD Million)
TABLE 50 Contact center transformation market in IT & telecom, by region, 2016 - 2027 (USD Million)
TABLE 51 Contact center transformation market in travel & hospitality, 2016 - 2027 (USD Million)
TABLE 52 Contact center transformation market in travel & hospitality, by region, 2016 - 2027 (USD Million)
TABLE 53 Contact center transformation market in other end uses, 2016 - 2027 (USD Million)
TABLE 54 Contact center transformation market in other end uses, by region, 2016 - 2027 (USD Million)
TABLE 55 North America contact center transformation market, 2016 - 2027 (USD Million)
TABLE 56 North America contact center transformation market, by solution, 2016 - 2027 (USD Million)
TABLE 57 North America contact center transformation market, by service, 2016 - 2027 (USD Million)
TABLE 58 North America contact center transformation market, by deployment, 2016 - 2027 (USD Million)
TABLE 59 North America contact center transformation market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 60 North America contact center transformation market, by end use, 2016 - 2027 (USD Million)
TABLE 61 U.S. contact center transformation market, 2016 - 2027 (USD Million)
TABLE 62 U.S. contact center transformation market, by solution, 2016 - 2027 (USD Million)
TABLE 63 U.S. contact center transformation market, by service, 2016 - 2027 (USD Million)
TABLE 64 U.S. contact center transformation market, by deployment, 2016 - 2027 (USD Million)
TABLE 65 U.S. contact center transformation market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 66 U.S. contact center transformation market, by end use, 2016 - 2027 (USD Million)
TABLE 67 Canada contact center transformation market, 2016 - 2027 (USD Million)
TABLE 68 Canada contact center transformation market, by solution, 2016 - 2027 (USD Million)
TABLE 69 Canada contact center transformation market, by service, 2016 - 2027 (USD Million)
TABLE 70 Canada contact center transformation market, by deployment, 2016 - 2027 (USD Million)
TABLE 71 Canada contact center transformation market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 72 Canada contact center transformation market, by end use, 2016 - 2027 (USD Million)
TABLE 73 Europe contact center transformation market, 2016 - 2027 (USD Million)
TABLE 74 Europe contact center transformation market, by solution, 2016 - 2027 (USD Million)
TABLE 75 Europe contact center transformation market, by service, 2016 - 2027 (USD Million)
TABLE 76 Europe contact center transformation market, by deployment, 2016 - 2027 (USD Million)
TABLE 77 Europe contact center transformation market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 78 Europe contact center transformation market, by end use, 2016 - 2027 (USD Million)
TABLE 79 Germany contact center transformation market, 2016 - 2027 (USD Million)
TABLE 80 Germany contact center transformation market, by solution, 2016 - 2027 (USD Million)
TABLE 81 Germany contact center transformation market, by service, 2016 - 2027 (USD Million)
TABLE 82 Germany contact center transformation market, by deployment, 2016 - 2027 (USD Million)
TABLE 83 Germany contact center transformation market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 84 Germany contact center transformation market, by end use, 2016 - 2027 (USD Million)
TABLE 85 Spain contact center transformation market, 2016 - 2027 (USD Million)
TABLE 86 Spain contact center transformation market, by solution, 2016 - 2027 (USD Million)
TABLE 87 Spain contact center transformation market, by service, 2016 - 2027 (USD Million)
TABLE 88 Spain contact center transformation market, by deployment, 2016 - 2027 (USD Million)
TABLE 89 Spain contact center transformation market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 90 Spain contact center transformation market, by end use, 2016 - 2027 (USD Million)
TABLE 91 U.K. contact center transformation market, 2016 - 2027 (USD Million)
TABLE 92 U.K. contact center transformation market, by solution, 2016 - 2027 (USD Million)
TABLE 93 U.K. contact center transformation market, by service, 2016 - 2027 (USD Million)
TABLE 94 U.K. contact center transformation market, by deployment, 2016 - 2027 (USD Million)
TABLE 95 U.K. contact center transformation market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 96 U.K. contact center transformation market, by end use, 2016 - 2027 (USD Million)
TABLE 97 Asia Pacific contact center transformation market, 2016 - 2027 (USD Million)
TABLE 98 Asia Pacific contact center transformation market, by solution, 2016 - 2027 (USD Million)
TABLE 99 Asia Pacific contact center transformation market, by service, 2016 - 2027 (USD Million)
TABLE 100 Asia Pacific contact center transformation market, by deployment, 2016 - 2027 (USD Million)
TABLE 101 Asia Pacific contact center transformation market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 102 Asia Pacific contact center transformation market, by end use, 2016 - 2027 (USD Million)
TABLE 103 China contact center transformation market, 2016 - 2027 (USD Million)
TABLE 104 China contact center transformation market, by solution, 2016 - 2027 (USD Million)
TABLE 105 China contact center transformation market, by service, 2016 - 2027 (USD Million)
TABLE 106 China contact center transformation market, by deployment, 2016 - 2027 (USD Million)
TABLE 107 China contact center transformation market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 108 China contact center transformation market, by end use, 2016 - 2027 (USD Million)
TABLE 109 India contact center transformation market, 2016 - 2027 (USD Million)
TABLE 110 India contact center transformation market, by solution, 2016 - 2027 (USD Million)
TABLE 111 India contact center transformation market, by service, 2016 - 2027 (USD Million)
TABLE 112 India contact center transformation market, by deployment, 2016 - 2027 (USD Million)
TABLE 113 India contact center transformation market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 114 India contact center transformation market, by end use, 2016 - 2027 (USD Million)
TABLE 115 Japan contact center transformation market, 2016 - 2027 (USD Million)
TABLE 116 Japan contact center transformation market, by solution, 2016 - 2027 (USD Million)
TABLE 117 Japan contact center transformation market, by service, 2016 - 2027 (USD Million)
TABLE 118 Japan contact center transformation market, by deployment, 2016 - 2027 (USD Million)
TABLE 119 Japan contact center transformation market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 120 Japan contact center transformation market, by end use, 2016 - 2027 (USD Million)
TABLE 121 Latin America contact center transformation market, 2016 - 2027 (USD Million)
TABLE 122 Latin America contact center transformation market, by solution, 2016 - 2027 (USD Million)
TABLE 123 Latin America contact center transformation market, by service, 2016 - 2027 (USD Million)
TABLE 124 Latin America contact center transformation market, by deployment, 2016 - 2027 (USD Million)
TABLE 125 Latin America contact center transformation market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 126 Latin America contact center transformation market, by end use, 2016 - 2027 (USD Million)
TABLE 127 Brazil contact center transformation market, 2016 - 2027 (USD Million)
TABLE 128 Brazil contact center transformation market, by solution, 2016 - 2027 (USD Million)
TABLE 129 Brazil contact center transformation market, by service, 2016 - 2027 (USD Million)
TABLE 130 Brazil contact center transformation market, by deployment, 2016 - 2027 (USD Million)
TABLE 131 Brazil contact center transformation market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 132 Brazil contact center transformation market, by end use, 2016 - 2027 (USD Million)
TABLE 133 MEA contact center transformation market, 2016 - 2027 (USD Million)
TABLE 134 MEA contact center transformation market, by solution, 2016 - 2027 (USD Million)
TABLE 135 MEA contact center transformation market, by service, 2016 - 2027 (USD Million)
TABLE 136 MEA contact center transformation market, by deployment, 2016 - 2027 (USD Million)
TABLE 137 MEA contact center transformation market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 138 MEA contact center transformation market, by end use, 2016 - 2027 (USD Million)


List of Figures

FIG. 1 Market segmentation and scope
FIG. 2 Global contact center transformation market, 2016 - 2027 (USD Million)
FIG. 3 Contact center transformation market - Value chain analysis
FIG. 4 Contact center transformation market - Market dynamics
FIG. 5 Contact center transformation market - Key market driver impact
FIG. 6 Customer care channel preference (in 2017)
FIG. 7 Contact center transformation market - Key market challenge impact
FIG. 8 Key opportunities prioritized
FIG. 9 Contact center transformation market - Porter’s five forces analysis
FIG. 10 Contact center transformation market - Company market share analysis, 2019
FIG. 11 Contact center transformation market - PESTEL analysis
FIG. 12 Impact of COVID 19 on the contact center transformation market
FIG. 13 Contact center transformation market, by solution, 2019
FIG. 14 Contact center transformation market, by service, 2019
FIG. 15 Contact center transformation market, by deployment, 2019
FIG. 16 Contact center transformation market, by enterprise size, 2019
FIG. 17 Contact center transformation market, by end use, 2019
FIG. 18 Contact center transformation market, by region, 2019
FIG. 19 Contact center transformation market - Regional takeaways
FIG. 20 North America contact center transformation market - Key takeaways
FIG. 21 Europe contact center transformation market - Key takeaways
FIG. 22 Asia Pacific contact center transformation market - Key takeaways
FIG. 23 Latin America contact center transformation market - Key takeaways
FIG. 24 MEA contact center transformation market - Key takeaways

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