Customer Experience Management Market Size, Share & Trends Report

Customer Experience Management Market Size, Share & Trends Analysis Report By Analytical Tools, By Touch Point Type, By Deployment, By End-use, By Region, And Segment Forecasts, 2022 - 2030

  • Report ID: GVR-2-68038-502-1
  • Number of Pages: 150
  • Format: Electronic (PDF)
  • Historical Range: 2017 - 2020
  • Industry: Technology

Table of Contents

Chapter 1 Methodology and Scope
                   1.1 Research Methodology
                   1.2 Research Scope and Assumptions
                       1.2.1 Purchased Database
                       1.2.2 GVR’s Internal Database
                       1.2.3 List of secondary sources
                       1.2.4 Primary Research
                   1.3 List of Data Sources
                   1.4 Market Formulation & Publishing
                   1.5 Data Validation & Publishing
                   1.6 List of Abbreviations
Chapter 2 Executive Summary
                   2.1 Customer Experience Management Market - Industry Snapshot & Key Buying Criteria, 2017 - 2030
                   2.2 Global Customer Experience Management Market, 2017 - 2030 (USD Million)
                       2.2.1 Global customer experience management market, by region, 2017 - 2030
                       2.2.2 Global customer experience management market, by analytical tools, 2017 - 2030
                       2.2.3 Global customer experience management market, by touch point type, 2017 - 2030
                       2.2.4 Global customer experience management market, by deployment, 2017 - 2030
                       2.2.5 Global customer experience management market, by end use, 2017 - 2030
Chapter 3 Customer Experience Management (CEM) Industry Outlook
                   3.1 Market Segmentation and Scope
                   3.2 Market Size and Growth Prospects
                   3.3 Customer Experience Management (CEM) Market - Value Chain Analysis
                       3.3.1 Vendor landscape
                   3.4 Customer Experience Management Market - Market Dynamics
                       3.4.1 Market driver analysis
                       3.4.2 Market restraint analysis
                   3.5 Penetration and Growth Prospect Mapping
                   3.6 Customer Experience Management (CEM) Market - Porter’s Five Forces Analysis
                   3.7 Customer Experience Management (CEM) Market - Company Market Share Analysis, 2020
                   3.8 Customer Experience Management (CEM) Market - PESTEL Analysis
Chapter 4 Customer Experience Management Analytical Tools Outlook
                   4.1 Customer Experience Management Market Share By Analytical Tools, 2021
                   4.2 Enterprise Feedback Management (EFM) Software
                       4.2.1 CEM market for EFM software, 2017 - 2030
                   4.3 Speech Analytics
                       4.3.1 CEM market for speech analytics, 2017 - 2030
                   4.4 Text Analytics
                       4.4.1 CEM market for text analytics, 2017 - 2030
                   4.5 Web Analytics & Content Management
                       4.5.1 CEM market for web analytics & content management, 2017 - 2030
                   4.6 Others
                       4.6.1 Other CEM analytical tools market, 2017 - 2030
Chapter 5 Customer Experience Management Touch Point Type Outlook
                   5.1 Customer Experience Management Market Share By Touch Point Type, 2021
                   5.2 Stores/Branches
                       5.2.1 Stores/branches CEM market, 2017 - 2030
                   5.3 Call Centers
                       5.3.1 Call Centers CEM market, 2017 - 2030
                   5.4 Social Media Platform
                       5.4.1 Social media platform CEM market, 2017 - 2030
                   5.5 Email
                       5.5.1 Email CEM market, 2017 - 2030
                   5.6 Mobile
                       5.6.1 Mobile CEM market, 2017 - 2030
                   5.7 Web Services
                       5.7.1 Web services CEM market, 2017 - 2030
                   5.8 Others
                       5.8.1 CEM market for other touch points, 2017 - 2030
Chapter 6 Customer Experience Management Deployment Outlook
                   6.1 Customer Experience Management Market Share By Deployment, 2021
                   6.2 Cloud
                       6.2.1 Cloud CEM market, 2017 - 2030
                   6.3 On-premise
                       6.3.1 On-premise CEM market, 2017 - 2030
Chapter 7 Customer Experience Management End-Use Outlook
                   7.1 Customer Experience Management Market Share By end use, 2021
                   7.2 BFSI
                       7.2.1 CEM market in BFSI, 2017 - 2030
                   7.3 Retail
                       7.3.1 CEM market in retail, 2017 - 2030
                   7.4 Healthcare
                       7.4.1 CEM market in healthcare, 2017 - 2030
                   7.5 IT & Telecom
                       7.5.1 CEM market in IT & telecom, 2017 - 2030
                   7.6 Manufacturing
                       7.6.1 CEM market in manufacturing, 2017 - 2030
                   7.7 Government, Energy & Utilities
                       7.7.1 CEM market in government, energy & utilities, 2017 - 2030
                   7.8 Construction, Real Estate & Property Management
                       7.8.1 CEM market in construction, real estate & property management, 2017 - 2030
                   7.9 Service Business
                       7.9.1 CEM market in service business, 2017 - 2030
                   7.10 Others
                       7.10.1 CEM market in other end use, 2017 - 2030
Chapter 8 Customer Experience Management Regional Outlook
                   8.1 Customer Experience Management Market Share by Region, 2021
                   8.2 North America
                       8.2.1 North America customer experience management market, 2017 - 2030
                       8.2.2 North America customer experience management market, by analytical tools, 2017 - 2030
                       8.2.3 North America customer experience management market, by touch point type, 2017 - 2030
                       8.2.4 North America customer experience management market, by deployment, 2017 - 2030
                       8.2.5 North America customer experience management market, by end use, 2017 - 2030
                       8.2.6 U.S.
                           8.2.6.1 U.S. customer experience management market, 2017 - 2030
                           8.2.6.2 U.S. customer experience management market, by analytical tools, 2017 - 2030
                           8.2.6.3 U.S. customer experience management market, by touch point type, 2017 - 2030
                           8.2.6.4 U.S. customer experience management market, by deployment, 2017 - 2030
                           8.2.6.5 U.S. customer experience management market, by end use, 2017 - 2030
                       8.2.7 Canada
                           8.2.7.1 Canada customer experience management market, 2017 - 2030
                           8.2.7.2 Canada customer experience management market, by analytical tools, 2017 - 2030
                           8.2.7.3 Canada customer experience management market, by touch point type, 2017 - 2030
                           8.2.7.4 Canada customer experience management market, by deployment, 2017 - 2030
                           8.2.7.5 Canada customer experience management market, by end use, 2017 - 2030
                   8.3 Europe
                       8.3.1 Europe customer experience management market, 2017 - 2030
                       8.3.2 Europe customer experience management market, by analytical tools, 2017 - 2030
                       8.3.3 Europe customer experience management market, by touch point type, 2017 - 2030
                       8.3.4 Europe customer experience management market, by deployment, 2017 - 2030
                       8.3.5 Europe customer experience management market, by end use, 2017 - 2030
                       8.3.6 Germany
                           8.3.6.1 Germany customer experience management market, 2017 - 2030
                           8.3.6.2 Germany customer experience management market, by analytical tools, 2017 - 2030
                           8.3.6.3 Germany customer experience management market, by touch point type, 2017 - 2030
                           8.3.6.4 Germany customer experience management market, by deployment, 2017 - 2030
                           8.3.6.5 Germany customer experience management market, by end use, 2017 - 2030
                       8.3.7 France
                           8.3.7.1 France customer experience management market, 2017 - 2030
                           8.3.7.2 France customer experience management market, by analytical tools, 2017 - 2030
                           8.3.7.3 France customer experience management market, by touch point type, 2017 - 2030
                           8.3.7.4 France customer experience management market, by deployment, 2017 - 2030
                           8.3.7.5 France customer experience management market, by end use, 2017 - 2030
                       8.3.8 U.K.
                           8.3.8.1 U.K. customer experience management market, 2017 - 2030
                           8.3.8.2 U.K. customer experience management market, by analytical tools, 2017 - 2030
                           8.3.8.3 U.K. customer experience management market, by touch point type, 2017 - 2030
                           8.3.8.4 U.K. customer experience management market, by deployment, 2017 - 2030
                           8.3.8.5 U.K. customer experience management market, by end use, 2017 - 2030
                   8.4 Asia Pacific
                       8.4.1 Asia Pacific customer experience management market, 2017 - 2030
                       8.4.2 Asia Pacific customer experience management market, by analytical tools, 2017 - 2030
                       8.4.3 Asia Pacific customer experience management market, by touch point type, 2017 - 2030
                       8.4.4 Asia Pacific customer experience management market, by deployment, 2017 - 2030
                       8.4.5 Asia Pacific customer experience management market, by end use, 2017 - 2030
                       8.4.6 China
                           8.4.6.1 China customer experience management market, 2017 - 2030
                           8.4.6.2 China customer experience management market, by analytical tools, 2017 - 2030
                           8.4.6.3 China customer experience management market, by touch point type, 2017 - 2030
                           8.4.6.4 China customer experience management market, by deployment, 2017 - 2030
                           8.4.6.5 China customer experience management market, by end use, 2017 - 2030
                       8.4.7 India
                           8.4.7.1 India customer experience management market, 2017 - 2030
                           8.4.7.2 India customer experience management market, by analytical tools, 2017 - 2030
                           8.4.7.3 India customer experience management market, by touch point type, 2017 - 2030
                           8.4.7.4 India customer experience management market, by deployment, 2017 - 2030
                           8.4.7.5 India customer experience management market, by end use, 2017 - 2030
                       8.4.8 Japan
                           8.4.8.1 Japan customer experience management market, 2017 - 2030
                           8.4.8.2 Japan customer experience management market, by analytical tools, 2017 - 2030
                           8.4.8.3 Japan customer experience management market, by touch point type, 2017 - 2030
                           8.4.8.4 Japan customer experience management market, by deployment, 2017 - 2030
                           8.4.8.5 Japan customer experience management market, by end use, 2017 - 2030
                   8.5 Latin America
                       8.5.1 Latin America customer experience management market, 2017 - 2030
                       8.5.2 Latin America customer experience management market, by analytical tools, 2017 - 2030
                       8.5.3 Latin America customer experience management market, by touch point type, 2017 - 2030
                       8.5.4 Latin America customer experience management market, by deployment, 2017 - 2030
                       8.5.5 Latin America customer experience management market, by end use, 2017 - 2030
                       8.5.6 Brazil
                           8.5.6.1 Brazil customer experience management market, 2017 - 2030
                           8.5.6.2 Brazil customer experience management market, by analytical tools, 2017 - 2030
                           8.5.6.3 Brazil customer experience management market, by touch point type, 2017 - 2030
                           8.5.6.4 Brazil customer experience management market, by deployment, 2017 - 2030
                           8.5.6.5 Brazil customer experience management market, by end use, 2017 - 2030
                       8.5.7 Mexico
                           8.5.7.1 Mexico customer experience management market, 2017 - 2030
                           8.5.7.2 Mexico customer experience management market, by analytical tools, 2017 - 2030
                           8.5.7.3 Mexico customer experience management market, by touch point type, 2017 - 2030
                           8.5.7.4 Mexico customer experience management market, by deployment, 2017 - 2030
                           8.5.7.5 Mexico customer experience management market, by end use, 2017 - 2030
                   8.6 MEA
                       8.6.1 MEA customer experience management market, 2017 - 2030
                       8.6.2 MEA customer experience management market, by analytical tools, 2017 - 2030
                       8.6.3 MEA customer experience management market, by touch point type, 2017 - 2030
                       8.6.4 MEA customer experience management market, by deployment, 2017 - 2030
                       8.6.5 MEA customer experience management market, by end use, 2017 - 2030
Chapter 9 Competitive Analysis
                   9.1 Recent Developments and Impact Analysis, by Key Market Participants
                   9.2 Company/Competition Categorization
                   9.3 Vendor Landscape
                       9.3.1 Customer Experience Management Market: Key Company Market Ranking/Share Analysis, 2021
Chapter 10 Competitive Landscape
                   10.1 Adobe
                       10.1.1 Company overview
                       10.1.2 Financial performance
                       10.1.3 Product benchmarking
                       10.1.4 Strategic initiatives
                   10.2 Avaya Inc.
                       10.2.1 Company overview
                       10.2.2 Financial performance
                       10.2.3 Product benchmarking
                       10.2.4 Strategic initiatives
                   10.3 Clarabridge
                       10.3.1 Company overview
                       10.3.2 Financial performance
                       10.3.3 Product benchmarking
                       10.3.4 Strategic initiatives
                   10.4 Freshworks Inc.
                       10.4.1 Company overview
                       10.4.2 Financial performance
                       10.4.3 Product benchmarking
                       10.4.4 Strategic initiatives
                   10.5 Genesys
                       10.5.1 Company overview
                       10.5.2 Financial performance
                       10.5.3 Product benchmarking
                       10.5.4 Strategic initiatives
                   10.6 IBM Corporation
                       10.6.1 Company overview
                       10.6.2 Financial performance
                       10.6.3 Product benchmarking
                       10.6.4 Strategic initiatives
                   10.7 Medallia Inc.
                       10.7.1 Company overview
                       10.7.2 Financial performance
                       10.7.3 Product benchmarking
                       10.7.4 Strategic initiatives
                   10.8 Open Text Corporation
                       10.8.1 Company overview
                       10.8.2 Financial performance
                       10.8.3 Product benchmarking
                       10.8.4 Strategic initiatives
                   10.9 Oracle Corporation
                       10.9.1 Company overview
                       10.9.2 Financial performance
                       10.9.3 Product benchmarking
                       10.9.4 Strategic initiatives
                   10.10 Qualtrics
                       10.10.1 Company overview
                       10.10.2 Financial performance
                       10.10.3 Product benchmarking
                       10.10.4 Strategic initiatives
                   10.11 SAP SE
                       10.11.1 Company overview
                       10.11.2 Financial performance
                       10.11.3 Product benchmarking
                       10.11.4 Strategic initiatives
                   10.12 SAS Institute Inc.
                       10.12.1 Company overview
                       9.12.2 Financial performance
                       10. 12.3 Product benchmarking
                       10. 12.4 Strategic initiatives
                   10.13 Service Management Group (SMG)
                       10.13.1 Company overview
                       10.13.2 Financial performance
                       10.13.3 Product benchmarking
                       10.13.4 Strategic initiatives
                   10.14 Tech Mahindra Limited
                       10.14.1 Company overview
                       10.14.2 Financial performance
                       10.14.3 Product benchmarking
                       10.14.4 Strategic initiatives
                   10.15 Verint
                       10.15.1 Company overview
                       10.15.2 Financial performance
                       10.15.3 Product benchmarking
                       10.15.4 Strategic initiatives
                   10.16 Zendesk
                       10.16.1 Company overview
                       10.16.2 Financial performance
                       10.16.3 Product benchmarking
                       10.16.4 Strategic initiatives
                   10.17 Miraway
                       10.17.1 Company overview
                       10.17.2 Financial performance
                       10.17.3 Product benchmarking
                       10.17.4 Strategic initiatives


List of Tables

TABLE 1 Customer experience management market - Industry snapshot & key buying criteria, 2017 - 2030
TABLE 2 Global customer experience management market, 2017 - 2030 (USD Million)
TABLE 3 Global customer experience management market, by region, 2017 - 2030 (USD Million)
TABLE 4 Global customer experience management market, by analytical tools, 2017 - 2030 (USD Million)
TABLE 5 Global customer experience management market, by touch point type, 2017 - 2030 (USD Million)
TABLE 6 Global customer experience management market, by deployment, 2017 - 2030 (USD Million)
TABLE 7 Global customer experience management market, by end use, 2017 - 2030 (USD Million)
TABLE 8 Vendor landscape
TABLE 9 CEM market for EFM software, 2017 - 2030 (USD Million)
TABLE 10 CEM market for EFM software, by region, 2017 - 2030 (USD Million)
TABLE 11 CEM market for speech analytics, 2017 - 2030 (USD Million)
TABLE 12 CEM market for speech analytics, by region, 2017 - 2030 (USD Million)
TABLE 13 CEM market for text analytics, 2017 - 2030 (USD Million)
TABLE 14 CEM market for text analytics, by region, 2017 - 2030 (USD Million)
TABLE 15 CEM market for web analytics & content management, 2017 - 2030 (USD Million)
TABLE 16 CEM market for web analytics & content management, by region, 2017 - 2030 (USD Million)
TABLE 17 Other CEM analytical tools market, 2017 - 2030 (USD Million)
TABLE 18 Other CEM analytical tools market, by region, 2017 - 2030 (USD Million)
TABLE 19 Stores/branches CEM market, 2017 - 2030 (USD Million)
TABLE 20 Stores/branches CEM market, by region, 2017 - 2030 (USD Million)
TABLE 21 Call Centers CEM market, 2017 - 2030 (USD Million)
TABLE 22 Call Centers CEM market, by region, 2017 - 2030 (USD Million)
TABLE 23 Social media platform CEM market, 2017 - 2030 (USD Million)
TABLE 24 Social media platform CEM market, by region, 2017 - 2030 (USD Million)
TABLE 25 Email CEM market, 2017 - 2030 (USD Million)
TABLE 26 Email CEM market, by region, 2017 - 2030 (USD Million)
TABLE 27 Mobile CEM market, 2017 - 2030 (USD Million)
TABLE 28 Mobile CEM market, by region, 2017 - 2030 (USD Million)
TABLE 29 Web services CEM market, 2017 - 2030 (USD Million)
TABLE 30 Web services CEM market, by region, 2017 - 2030 (USD Million)
TABLE 31 CEM market for other touch points, 2017 - 2030 (USD Million)
TABLE 32 CEM market for other touch points, by region, 2017 - 2030 (USD Million)
TABLE 33 Cloud CEM market, 2017 - 2030 (USD Million)
TABLE 34 Cloud CEM market, by region, 2017 - 2030 (USD Million)
TABLE 35 On-premise CEM market, 2017 - 2030 (USD Million)
TABLE 36 On-premise CEM market, by region, 2017 - 2030 (USD Million)
TABLE 37 CEM market in BFSI, 2017 - 2030 (USD Million)
TABLE 38 CEM market in BFSI, by region, 2017 - 2030 (USD Million)
TABLE 39 CEM market in retail, 2017 - 2030 (USD Million)
TABLE 40 CEM market in retail, by region, 2017 - 2030 (USD Million)
TABLE 41 CEM market in healthcare, 2017 - 2030 (USD Million)
TABLE 42 CEM market in healthcare, by region, 2017 - 2030 (USD Million)
TABLE 43 CEM market in IT & telecom, 2017 - 2030 (USD Million)
TABLE 44 CEM market in IT & telecom, by region, 2017 - 2030 (USD Million)
TABLE 45 CEM market in manufacturing, 2017 - 2030 (USD Million)
TABLE 46 CEM market in manufacturing, by region, 2017 - 2030 (USD Million)
TABLE 47 CEM market in government, energy & utilities, 2017 - 2030 (USD Million)
TABLE 48 CEM market in government, energy & utilities, by region, 2017 - 2030 (USD Million)
TABLE 49 CEM market in construction, real estate & property management, 2017 - 2030 (USD Million)
TABLE 50 CEM market in construction, real estate & property management, by region, 2017 - 2030 (USD Million)
TABLE 51 CEM market in service business, 2017 - 2030 (USD Million)
TABLE 52 CEM market in service business, by region, 2017 - 2030 (USD Million)
TABLE 53 CEM market in other end use, 2017 - 2030 (USD Million)
TABLE 54 CEM market in other end use, by region, 2017 - 2030 (USD Million)
TABLE 55 North America customer experience management market, 2017 - 2030 (USD Million)
TABLE 56 North America customer experience management market, by analytical tools, 2017 - 2030 (USD Million)
TABLE 57 North America customer experience management market, by touch point type, 2017 - 2030 (USD Million)
TABLE 58 North America customer experience management market, by deployment, 2017 - 2030 (USD Million)
TABLE 59 North America customer experience management market, by end use, 2017 - 2030 (USD Million)
TABLE 60 U.S. customer experience management market, 2017 - 2030 (USD Million)
TABLE 61 U.S. customer experience management market, by analytical tools, 2017 - 2030 (USD Million)
TABLE 62 U.S. customer experience management market, by touch point type, 2017 - 2030 (USD Million)
TABLE 63 U.S. customer experience management market, by deployment, 2017 - 2030 (USD Million)
TABLE 64 U.S. customer experience management market, by end use, 2017 - 2030 (USD Million)
TABLE 65 Canada customer experience management market, 2017 - 2030 (USD Million)
TABLE 66 Canada customer experience management market, by analytical tools, 2017 - 2030 (USD Million)
TABLE 67 Canada customer experience management market, by touch point type, 2017 - 2030 (USD Million)
TABLE 68 Canada customer experience management market, by deployment, 2017 - 2030 (USD Million)
TABLE 69 Canada customer experience management market, by end use, 2017 - 2030 (USD Million)
TABLE 70 Europe customer experience management market, 2017 - 2030 (USD Million)
TABLE 71 Europe customer experience management market, by analytical tools, 2017 - 2030 (USD Million)
TABLE 72 Europe customer experience management market, by touch point type, 2017 - 2030 (USD Million)
TABLE 73 Europe customer experience management market, by deployment, 2017 - 2030 (USD Million)
TABLE 74 Europe customer experience management market, by end use, 2017 - 2030 (USD Million)
TABLE 75 Germany customer experience management market, 2017 - 2030 (USD Million)
TABLE 76 Germany customer experience management market, by analytical tools, 2017 - 2030 (USD Million)
TABLE 77 Germany customer experience management market, by touch point type, 2017 - 2030 (USD Million)
TABLE 78 Germany customer experience management market, by deployment, 2017 - 2030 (USD Million)
TABLE 79 Germany customer experience management market, by end use, 2017 - 2030 (USD Million)
TABLE 80 France customer experience management market, 2017 - 2030 (USD Million)
TABLE 81 France customer experience management market, by analytical tools, 2017 - 2030 (USD Million)
TABLE 82 France customer experience management market, by touch point type, 2017 - 2030 (USD Million)
TABLE 83 France customer experience management market, by deployment, 2017 - 2030 (USD Million)
TABLE 84 France customer experience management market, by end use, 2017 - 2030 (USD Million)
TABLE 85 U.K. customer experience management market, 2017 - 2030 (USD Million)
TABLE 86 U.K. customer experience management market, by analytical tools, 2017 - 2030 (USD Million)
TABLE 87 U.K. customer experience management market, by touch point type, 2017 - 2030 (USD Million)
TABLE 88 U.K. customer experience management market, by deployment, 2017 - 2030 (USD Million)
TABLE 89 U.K. customer experience management market, by end use, 2017 - 2030 (USD Million)
TABLE 90 Asia Pacific customer experience management market, 2017 - 2030 (USD Million)
TABLE 91 Asia Pacific customer experience management market, by analytical tools, 2017 - 2030 (USD Million)
TABLE 92 Asia Pacific customer experience management market, by touch point type, 2017 - 2030 (USD Million)
TABLE 93 Asia Pacific customer experience management market, by deployment, 2017 - 2030 (USD Million)
TABLE 94 Asia Pacific customer experience management market, by end use, 2017 - 2030 (USD Million)
TABLE 95 China customer experience management market, 2017 - 2030 (USD Million)
TABLE 96 China customer experience management market, by analytical tools, 2017 - 2030 (USD Million)
TABLE 97 China customer experience management market, by touch point type, 2017 - 2030 (USD Million)
TABLE 98 China customer experience management market, by deployment, 2017 - 2030 (USD Million)
TABLE 99 China customer experience management market, by end use, 2017 - 2030 (USD Million)
TABLE 100 India customer experience management market, 2017 - 2030 (USD Million)
TABLE 101 India customer experience management market, by analytical tools, 2017 - 2030 (USD Million)
TABLE 102 India customer experience management market, by touch point type, 2017 - 2030 (USD Million)
TABLE 103 India customer experience management market, by deployment, 2017 - 2030 (USD Million)
TABLE 104 India customer experience management market, by end use, 2017 - 2030 (USD Million)
TABLE 105 Japan customer experience management market, 2017 - 2030 (USD Million)
TABLE 106 Japan customer experience management market, by analytical tools, 2017 - 2030 (USD Million)
TABLE 107 Japan customer experience management market, by touch point type, 2017 - 2030 (USD Million)
TABLE 108 Japan customer experience management market, by deployment, 2017 - 2030 (USD Million)
TABLE 109 Japan customer experience management market, by end use, 2017 - 2030 (USD Million)
TABLE 110 Latin America customer experience management market, 2017 - 2030 (USD Million)
TABLE 111 Latin America customer experience management market, by analytical tools, 2017 - 2030 (USD Million)
TABLE 112 Latin America customer experience management market, by touch point type, 2017 - 2030 (USD Million)
TABLE 113 Latin America customer experience management market, by deployment, 2017 - 2030 (USD Million)
TABLE 114 Latin America customer experience management market, by end use, 2017 - 2030 (USD Million)
TABLE 115 Brazil customer experience management market, 2017 - 2030 (USD Million)
TABLE 116 Brazil customer experience management market, by analytical tools, 2017 - 2030 (USD Million)
TABLE 117 Brazil customer experience management market, by touch point type, 2017 - 2030 (USD Million)
TABLE 118 Brazil customer experience management market, by deployment, 2017 - 2030 (USD Million)
TABLE 119 Brazil customer experience management market, by end use, 2017 - 2030 (USD Million)
TABLE 120 Mexico customer experience management market, 2017 - 2030 (USD Million)
TABLE 121 Mexico customer experience management market, by analytical tools, 2017 - 2030 (USD Million)
TABLE 122 Mexico customer experience management market, by touch point type, 2017 - 2030 (USD Million)
TABLE 123 Mexico customer experience management market, by deployment, 2017 - 2030 (USD Million)
TABLE 124 Mexico customer experience management market, by end use, 2017 - 2030 (USD Million)
TABLE 125 MEA customer experience management market, 2017 - 2030 (USD Million)
TABLE 126 MEA customer experience management market, by analytical tools, 2017 - 2030 (USD Million)
TABLE 127 MEA customer experience management market, by touch point type, 2017 - 2030 (USD Million)
TABLE 128 MEA customer experience management market, by deployment, 2017 - 2030 (USD Million)
TABLE 129 MEA customer experience management market, by end use, 2017 - 2030 (USD Million)


List of Figures

FIG. 1 Market segmentation and scope
FIG. 2 Global Customer Experience Management (CEM) market, 2017 - 2030 (USD Million)
FIG. 3 Customer Experience Management (CEM) market - Value chain analysis
FIG. 4 Customer experience management market - Market dynamics
FIG. 5 Customer Experience Management (CEM) market - Key market driver impact
FIG. 6 Customer Experience Management (CEM) market - Key market restraint impact
FIG. 7 Key opportunities prioritized
FIG. 8 Customer Experience Management (CEM) market - Porter’s five forces analysis
FIG. 9 Customer Experience Management (CEM) market - Company market share analysis, 2021
FIG. 10 Customer Experience Management (CEM) market - PESTEL analysis
FIG. 11 Customer experience management market share, by analytical tools, 2021
FIG. 12 Customer experience management market share, by touch point type, 2021
FIG. 13 Customer experience management market share, by deployment, 2021
FIG. 14 Customer experience management market share, by end use, 2021
FIG. 15 Customer experience management market share, by region, 2021
FIG. 16 Customer experience management market - Regional takeaways, 2021
FIG. 17 North America customer experience management market - Key takeaways
FIG. 18 Europe customer experience management market - Key takeaways
FIG. 19 Europe customer experience management market - Key takeaways
FIG. 20 Asia Pacific customer experience management market - Key takeaways
FIG. 21 Latin America customer experience management market - Key takeaways
FIG. 22 MEA customer experience management market - Key takeaways

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