Dental Practice Management Software Market Size, Share & Trends Analysis Report By Deployment Mode (Cloud-based, Web-based), By End-use (Dental Clinics, Hospitals), By Application, By Region, And Segment Forecasts, 2023 - 2030

Report Overview

The global dental practice management software market size was valued at USD 2.3 billion in 2022 and is expected to expand at a compound annual growth rate (CAGR) of 10.25% from 2023 to 2030. The market is driven by factors such as the rising geriatric population, increasing interest and awareness of oral health in Europe and the United States, and rapid technological advancements. The Health Information Technology for Economic and Clinical Health (HITEC) Act encourages and accelerates the use of health information technology in the United States. The Adoption of healthcare IT solutions, especially by specialty clinics such as oral practices, is anticipated to grow insurance coverage. These factors are expected to boost the demand for oral services, thereby driving the need for DPM software.

An increase in life expectancy has led to a rise in the geriatric population, which is likely to continue in the future. According to a report by the United Nations, in 2017, the global geriatric population was nearly 962 million and is projected to be 2.1 billion by 2050. According to the report by World Population Prospects 2019, by 2050, 16% of the world’s population would be over 65 years of age. This has resulted in a higher per capita demand for oral care services, creating a significant need for DPM solutions. According to the American Dental Association (ADA), older people enter the second round of cavity-prone years mainly due to dry mouth, which can be an adverse effect of drugs for asthma, high BP & cholesterol, pain, anxiety, Parkinson’s, and Alzheimer’s disease.

Since a major portion of the geriatric population uses these medicines, they are more prone to oral health problems. This is expected to drive the demand for DPM software. The number of independent practitioners has increased significantly in the U.S., Australia, and India owing to supportive government policies and increasing awareness about oral health. Patients visiting independent practitioners often pay out of pocket, as they are more affordable than large establishments, because a large number of patients seeking oral care are either uninsured or their insurance plans do not cover oral medical care.

During the early phases of the COVID-19 pandemic, most oral practices were completely stopped. In the United States, the ADA set limitations on oral procedures. Limitations on movement worldwide have been detrimental to the industry. According to the ADA, 76% of oral practice offices were closed due to the pandemic but continued to provide emergency care. In addition, 19% of practices were completely closed and did not provide any services, while only 5% of practices were fully operational but had a small patient base. Following the pandemic, software systems are projected to be widely used for managing business & patient data and health records. This is likely to encourage market expansion. The post-pandemic demand for DPM software increased as clinics, hospitals, and other facilities resumed non-emergency services. In the coming years, most oral care practices are predicted to invest in DPM solutions, resulting in significant growth in the market.

According to the ADA, there has been growth in dental clinics with more than 20 employees, while the number of clinics with less than 5 employees has declined over the years in the U.S. Key players are focusing on expanding their presence in emerging regions, such as Asia Pacific and Latin America, due to the rising oral care expenditure, and an increasing number of supportive government policies. Companies are investing and expanding in key emerging markets, such as Singapore, Australia, Japan, Brazil, China, and India.

Deployment Mode Insights

Based on deployment mode, the market is segmented into cloud-based, web-based, and on-premise. The web-based segment dominated the market with a share of 55.6% in 2022. This can be attributed to its low cost, increased security, quick updates, and unrestricted storage space. The growing adoption of DPM software in oral practices for billing, reporting, patient charting, scheduling, and treatment planning is expected to boost the segment's growth.

On the other hand, the cloud-based segment is projected to register the maximum CAGR from 2023 to 2030. New software launches, mergers, and collaborations among key players aimed at providing cloud-based solutions to their consumers are projected to drive this segment's growth. For instance, in June 2021, Planet DDS announced the launch of internal & external referral management tools with Denticon software, allowing dentists to track & manage referrals with external providers or within a group.

On-premise software is installed on-site, on a user’s own workstation or server. Generally, this involves high upfront investment costs. However, the total cost of ownership is low, as there is little to no annual or monthly subscription fee involved. On-premises software solutions offer more customization and control over data. Hence, clinics with more specific needs are opting for such DPM solutions. However, the introduction of advanced web and cloud-based solutions are expected to adversely impact this segment.

Application Insights

In terms of application, the market is segmented into insurance management, invoice/billing, payment processing, patient communication, and others. The patient communication segment accounted for the maximum market share in 2022. Increasing acceptance due to enhanced features, such as family reminders, text messaging for reminders, and patient satisfaction surveys, is anticipated to drive segment growth. The majority of DPM software, such as DentSoft, creates profiles for customers based on their basic demographic information, registration numbers, national identification numbers, contact information, and medical conditions, among other things. This enables quick and advanced searches. In addition, it enables patients to schedule appointments online, which is favoring the growth of the patient communication segment.

The insurance management segment is expected to witness the fastest CAGR during the forecast period. Improved reimbursement for oral services, particularly in the U.S., is a primary factor fueling segment growth. According to the ADA, 51.3% of children aged 2-18 years in the United States have private dental coverage, while 38.5% have Medicaid Children’s Health Insurance Program coverage (CHIP). In addition, 7.4% of people aged 19-64 years in the United States get coverage through Medicaid, while 59.0% have private coverage for oral care.

The payment processing segment is expected to witness lucrative growth during the forecast period. Key factors driving the segment include increasing adoption of business intelligence tools & DPM software, rising number of tertiary dental clinics, and growing disposable income. Payment processing software offers the advantage of integrated processing, all in one place. Companies such as BillingTree provide an integrated platform to customers, which connects patients, payers, and providers.

End-use Insights

The dental clinics segment dominated the market in 2022. The segment will remain dominant throughout the forecast period. A rise in the number of oral care clinics adopting DPM software across the globe is driving segment growth. The software manages clinic operations, such as accounting, billing & scheduling, and improves clinic efficiency. This, in turn, is expected to increase the demand for DPM solutions among clinics. In addition, a number of local practices are acquiring or merging with larger clinic networks. This is further contributing to the growth of this segment.

The hospitals segment, on the other hand, is expected to register the fastest CAGR in the forecast period. This growth is attributed to the high frequency of oral care visits and the adoption of DPM software solutions in hospitals. The cloud-based DPM software offers greater storage capacity through cloud servers, allowing for the storage of significant volumes of patient data, making it the perfect choice for major hospitals with high patient volumes.

The others segment includes physician offices, dental colleges, and research institutes. DPM software does monthly or annual company analyses and assists in developing efficient treatment strategies. Individual practices or offices can use this data to manage their resources and finances. In March 2018, Henry Schein, one of the top global players in cloud-based technology, launched axiUm Ascend— an innovative advanced cloud-based software designed for dental schools. axiUm has been adopted by 90% of the dental schools in the U.S. and most of the top schools globally. This is propelling the growth of the others segment.

Regional Insights

North America led the overall market with a revenue share of 40.4% in 2022. The strategic presence of major players, such as Henry Schein One & Curve Dental, and the rapid adoption of oral care services by baby boomers are among the key factors responsible for the market growth in the U.S. Furthermore, increasing funding for start-up businesses is likely to aid in market growth. For example, in April 2021, CareStack raised funding of USD 22.5 million from Delta Dental of California, SteadView Capital, Accel Partners, F-Prime Capital, and Eight Roads. In 2019, the company received USD 28 million in funding from the same investors.

Such large investment in start-up businesses is expected to drive the market in the region. On the other hand, Asia Pacific is projected to witness the fastest CAGR during the forecast period. Growing investments by healthcare IT companies in the region and improving economic conditions as well as healthcare structure are favoring the market growth. China is projected to witness substantial growth during the forecast period. This can be attributed to the rising geriatric population, increasing spending on oral care, and rapid adoption of the latest technologies.

The market in Europe is also expected to witness significant growth owing to the rapid technological advancements and increasing spending capacity of the people. According to NHS Dental Statistics for England, a total of 21 million adults and 6.3 million children were seen by an NHS dentist in the 24 months ending 30 June 2020. Furthermore, funding from NHS for primary care dentistry is expected to provide significant growth opportunities in the U.K. In 2018-2019, the NHS funded USD 2,359.6 million for primary care dentistry.

Key Companies & Market Share Insights

The market is highly competitive and is dominated by a few large competitors. With the rising geriatric population and an increasing need for mobile health, a few additional smaller competitors are joining the industry and are projected to capture a sizable portion of the market. Acquisitions, collaborations, partnerships, and the launch of new products are key strategies adopted by market players. For instance, Curve Dental announced a collaboration with Dental Intelligence in June 2021 to obtain access to Dental Intelligence’s online scheduling system LocalMed. This agreement aims to make it easier for clinics to include the company’s practice management software, which enables patients to schedule virtual appointments. Some of the prominent players in the global dental practice management software market include:

• Henry Schein, Inc.

• Carestream Dental, LLC

• DentiMax

• Practice-Web, Inc.

• Nextgen Healthcare, Inc.

• ACE Dental Software

• Datacon Dental Systems, Inc.

• CareStack (Good Methods Global Inc.)

• CD Nevco, LLC (Curve Dental)

• Dentiflow

Dental Practice Management Software Market Report Scope

Global Dental Practice Management Software Market Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2017 to 2030. For this study, Grand View Research has segmented the global dental practice management software market report based on deployment mode, application, end-use, and region:

• Deployment Mode Outlook (Revenue, USD Million, 2017 - 2030)

  • On-premise

  • Web-based

  • Cloud-based

• Application Outlook (Revenue, USD Million, 2017 - 2030)

  • Patient Communication

  • Invoice/Billing

  • Payment Processing

  • Insurance Management

  • Others

• End-use Outlook (Revenue, USD Million, 2017 - 2030)

  • Dental Clinics

  • Hospitals

  • Others

• Regional Outlook (Revenue, USD Million, 2017 - 2030)

  • North America

    • U.S.

    • Canada

  • Europe

    • U.K.

    • Germany

    • France

    • Italy

    • Spain

    • Denmark

    • Sweden

    • Norway

  • Asia Pacific

    • Japan

    • India

    • Australia

    • China

    • Thailand

    • South Korea

  • Latin America

    • Brazil

    • Mexico

    • Argentina

  • Middle East & Africa (MEA)

    • South Africa

    • Saudi Arabia

    • UAE

    • Kuwait