Next Generation OSS and BSS Market Size, Share & Trends Analysis Report By Architecture (Revenue Management, Service Fulfillment, Service Assurance, Customer Management), By Network, And Segment Forecasts, 2018 - 2025

Industry Insights

The global next-generation OSS and BSS market size was valued at USD 29.79 billion in 2016 and is presumed to gain traction over the forecast period. Communication Service Providers (CSPs) demand real-time billing for consumers and the associated revenue management which is possible with the help of next-generation OSS and BSS solutions. Also, CSP’s are measuring customer experience and predicting the consumer churn accordingly using next-generation OSS and BSS. Furthermore, these solutions are transforming CSP’s business operation and enhancing their growth. All these are the significant drivers for fueling market growth over the forecast period.

Operations Support System (OSS) and Business Support System (BSS), are used by CSPs for service assurance, service fulfillment, customer service, and billing. There has been a significant transformation in CSP’s owing to technology and data management. The virtualization of network components and the software-defined network has enabled the service provider network to come down to a solution. CSP’s are finding these functionalities possible using OSS and BSS for business which is further expected to boost the demand for next-generation OSS & BSS market over the forecast period.

Although this technology transformation is being beneficial for the CSPs, they have a drawback of optimizing next-generation OSS and BSS systems, processes, and platforms in their legacy architecture. The spurt of newer technologies such as 3G, 4G, and LTE requires the CSP’s to provide and support wireless, VoIP, and several similar services all over the business and consumer devices.

Architecture Insights

The revenue management segment dominated the market in 2016 by having a larger market share of 31.93% in terms of revenue. It was valued at USD 9.51 billion and is projected to continue its dominance over the forecast period. Revenue management focuses on the settlement, charging, and billing enabling revenue generation from all types of services provided. This system helps CSPs to improve the time-to-market and increases operational efficiency.

However, the service providers have their focus on customer retention and make use of various tools including analytics. This helps in managing the customer experience and is aimed at understanding different customer’s behavior and thus targeting the right group. Hence, the customer management segment is expected to register the highest growth rate in the next generation OSS and BSS market. The segment was valued at USD 4.05 billion in 2016, growing at a CAGR of over 10.3% over the forecast period.

Network Insights

The mobile segment dominated the next generation OSS and BSS market in 2016 and is projected to continue its dominance over the forecast period. CSP’s are undergoing tremendous changes with the invention of high-end technology and the vast use of mobile data. Moreover, telecom operators are increasingly focused on high-value mobile application and their corresponding content to offer superior services.

Over the forecast period, the mobile segment continues to lead the market, growing at a CAGR of over 9.4%. This growth can be attributed to the rising penetration of mobile devices and their network. Also, mobile devices are becoming the primary medium of using the internet thus adding to the sector growth.

Regional Insights

In 2016, North America dominated the OSS and BSS market accounting for a market revenue of USD 10.16 billion in 2016 which was over 34.09% share of the global market. Mobile phones are overriding personal computers in terms of the preferred device for internet usage. The increasing number of subscribers and the associated internet usage has increased the demand for customer management, thus fueling the growth in the North American region.

However, Asia Pacific is expected to emerge as the fastest-growing regional market with a CAGR of 9.5% over the forecast period. Countries such as India and China are rapidly adopting the 4G network technology which is anticipated to be the major driving force for the market. Japan and South Korea have the maximum 4G penetration and shall continue to keep this ahead thus helping the market to grow across the region.

Next-Generation OSS and BSS Market Share Insight

The market is highly competitive, owing to the presence of various prominent players that exist in this market. The next-generation OSS and BSS tools that offer services such as service fulfillment, network management system, and service assurance enable CSPs to secure and create new revenue streams while differentiating from their competitors.

Industry players include Accenture plc, Amdocs, Inc., Capgemini SE, CSG System International, Inc., and Hewlett Packard Enterprise Co. (HPE), among others. For example, Huawei Technologies Co., Ltd has a very competitive product portfolio for end-to-end solutions in cloud technology, devices, services, and telecom.

Report Scope

Segments Covered in the Report

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of industry trends in each of the sub-segments from 2017 to 2025. For this study, Grand View Research has segmented the global next-generation OSS and BSS market based on architecture, network, and regions:

• Architecture Outlook (Revenue, USD Billion; 2014 - 2025)

  • Revenue Management

  • Service Fulfilment

  • Service Assurance

  • Customer Management

  • Network Management Systems

• Network Outlook (Revenue, USD Billion; 2014 - 2025)

  • Cable & Satellite

  • Fixed & Wireless

  • Mobile

  • MVNO/MVNE

  • Others

• Regional Outlook (Revenue, USD Billion; 2014 - 2025)

  • North America

    • The U.S.

    • Canada

  • Europe

    • UK

    • Germany

  • Asia Pacific

    • China

    • India

    • Japan

  • Latin America

    • Brazil

    • Mexico

  • Middle East & Africa (MEA)