Proactive Services Market Size, Share & Trends Report

Proactive Services Market Size, Share & Trends Analysis Report By Service (Technical Support, Design & Consulting), By Technology (Analytics, AI), By End-use, By Enterprise Size, By Application, And Segment Forecasts, 2023 - 2030

  • Report ID: GVR-4-68038-792-6
  • Number of Pages: 100
  • Format: Electronic (PDF)
  • Historical Range: 2018 - 2021
  • Industry: Technology

Market Segmentation

  • Proactive Services Outlook (Revenue, USD Billion, 2018 - 2030)
    • Design & Consulting
    • Managed Services
    • Technical Support
  • Proactive Services Technology Outlook (Revenue, USD Billion, 2018 - 2030)
    • Analytics
    • Artificial Intelligence
    • Others
  • Proactive Services Enterprise Size Outlook (Revenue, USD Billion, 2018 - 2030)
    • Large Enterprise
    • Small & Medium Enterprise
  • Proactive Services Application Outlook (Revenue, USD Billion, 2018 - 2030)
    • Cloud Management
    • Customer Experience Management
    • Data Center Management
    • End-point Management
    • Network Management
    • Others
  • Proactive Services End-Use Outlook (Revenue, USD Billion, 2018 - 2030)
    • BFSI
    • Government
    • Healthcare
    • Manufacturing
    • Media & Communications
    • Retail
    • Others
  • Proactive Services Regional Outlook (Revenue, USD Billion, 2018 - 2030)
    • North America
      • North America Proactive Services Market, By Service
        • Design & Consulting
        • Managed Services
        • Technical Support
      • North America Proactive Services Market, by Technology
        • Analytics
        • Artificial Intelligence
        • Others
      • North America Proactive Services Market, by Enterprise Size
        • Large Enterprise
        • Small & Medium Enterprise
      • North America Proactive Services Market, by Application
        • Cloud Management
        • Customer Experience Management
        • Data Center Management
        • End-point Management
        • Network Management
        • Others
      • North America Proactive Services Market, by End Use
        • BFSI
        • Government
        • Healthcare
        • Manufacturing
        • Media & Communications
        • Retail
        • Others
      • U.S.
        • U.S. Proactive Services Market, by Service
          • Design & Consulting
          • Managed Services
          • Technical Support
        • U.S. Proactive Services Market, by Technology
          • Analytics
          • Artificial Intelligence
          • Others
        • U.S. Proactive Services Market, by Enterprise Size
          • Large Enterprise
          • Small & Medium Enterprise
        • U.S. Proactive Services Market, by Application
          • Cloud Management
          • Customer Experience Management
          • Data Center Management
          • End-point Management
          • Network Management
          • Others
        • U.S. Proactive Services Market, by End Use
          • BFSI
          • Government
          • Healthcare
          • Manufacturing
          • Media & Communications
          • Retail
          • Others
      • Canada
        • Canada Proactive Services Market, by Service
          • Design & Consulting
          • Managed Services
          • Technical Support
        • Canada Proactive Services Market, by Technology
          • Analytics
          • Artificial Intelligence
          • Others
        • Canada Proactive Services Market, by Enterprise Size
          • Large Enterprise
          • Small & Medium Enterprise
        • Canada Proactive Services Market, by Application
          • Cloud Management
          • Customer Experience Management
          • Data Center Management
          • End-point Management
          • Network Management
          • Others
        • Canada Proactive Services Market, by End Use
          • BFSI
          • Government
          • Healthcare
          • Manufacturing
          • Media & Communications
          • Retail
          • Others
    • Europe
      • Europe Proactive Services Market, By Service
        • Design & Consulting
        • Managed Services
        • Technical Support
      • Europe Proactive Services Market, by Technology
        • Analytics
        • Artificial Intelligence
        • Others
      • Europe Proactive Services Market, by Enterprise Size
        • Large Enterprise
        • Small & Medium Enterprise
      • Europe Proactive Services Market, by Application
        • Cloud Management
        • Customer Experience Management
        • Data Center Management
        • End-point Management
        • Network Management
        • Others
      • Europe Proactive Services Market, by End Use
        • BFSI
        • Government
        • Healthcare
        • Manufacturing
        • Media & Communications
        • Retail
        • Others
      • UK
        • UK Proactive Services Market, by Service
          • Design & Consulting
          • Managed Services
          • Technical Support
        • UK Proactive Services Market, by Technology
          • Analytics
          • Artificial Intelligence
          • Others
        • UK Proactive Services Market, by Enterprise Size
          • Large Enterprise
          • Small & Medium Enterprise
        • UK Proactive Services Market, by Application
          • Cloud Management
          • Customer Experience Management
          • Data Center Management
          • End-point Management
          • Network Management
          • Others
        • UK Proactive Services Market, by End Use
          • BFSI
          • Government
          • Healthcare
          • Manufacturing
          • Media & Communications
          • Retail
          • Others
      • Germany
        • Germany Proactive Services Market, by Service
          • Design & Consulting
          • Managed Services
          • Technical Support
        • Germany Proactive Services Market, by Technology
          • Analytics
          • Artificial Intelligence
          • Others
        • Germany Proactive Services Market, by Enterprise Size
          • Large Enterprise
          • Small & Medium Enterprise
        • Germany Proactive Services Market, by Application
          • Cloud Management
          • Customer Experience Management
          • Data Center Management
          • End-point Management
          • Network Management
          • Others
        • Germany Proactive Services Market, by End Use
          • BFSI
          • Government
          • Healthcare
          • Manufacturing
          • Media & Communications
          • Retail
          • Others
      • France
        • France Proactive Services Market, by Service
          • Design & Consulting
          • Managed Services
          • Technical Support
        • France Proactive Services Market, by Technology
          • Analytics
          • Artificial Intelligence
          • Others
        • France Proactive Services Market, by Enterprise Size
          • Large Enterprise
          • Small & Medium Enterprise
        • France Proactive Services Market, by Application
          • Cloud Management
          • Customer Experience Management
          • Data Center Management
          • End-point Management
          • Network Management
          • Others
        • France Proactive Services Market, by End Use
          • BFSI
          • Government
          • Healthcare
          • Manufacturing
          • Media & Communications
          • Retail
          • Others
      • Italy
        • Italy Proactive Services Market, by Service
          • Design & Consulting
          • Managed Services
          • Technical Support
        • Italy Proactive Services Market, by Technology
          • Analytics
          • Artificial Intelligence
          • Others
        • Italy Proactive Services Market, by Enterprise Size
          • Large Enterprise
          • Small & Medium Enterprise
        • Italy Proactive Services Market, by Application
          • Cloud Management
          • Customer Experience Management
          • Data Center Management
          • End-point Management
          • Network Management
          • Others
        • Italy Proactive Services Market, by End Use
          • BFSI
          • Government
          • Healthcare
          • Manufacturing
          • Media & Communications
          • Retail
          • Others
    • Asia Pacific
      • Asia Pacific Proactive Services Market, By Service
        • Design & Consulting
        • Managed Services
        • Technical Support
      • Asia Pacific Proactive Services Market, by Technology
        • Analytics
        • Artificial Intelligence
        • Others
      • Asia Pacific Proactive Services Market, by Enterprise Size
        • Large Enterprise
        • Small & Medium Enterprise
      • Asia Pacific Proactive Services Market, by Application
        • Cloud Management
        • Customer Experience Management
        • Data Center Management
        • End-point Management
        • Network Management
        • Others
      • Asia Pacific Proactive Services Market, by End Use
        • BFSI
        • Government
        • Healthcare
        • Manufacturing
        • Media & Communications
        • Retail
        • Others
      • China
        • China Proactive Services Market, by Service
          • Design & Consulting
          • Managed Services
          • Technical Support
        • China Proactive Services Market, by Technology
          • Analytics
          • Artificial Intelligence
          • Others
        • China Proactive Services Market, by Enterprise Size
          • Large Enterprise
          • Small & Medium Enterprise
        • China Proactive Services Market, by Application
          • Cloud Management
          • Customer Experience Management
          • Data Center Management
          • End-point Management
          • Network Management
          • Others
        • China Proactive Services Market, by End Use
          • BFSI
          • Government
          • Healthcare
          • Manufacturing
          • Media & Communications
          • Retail
          • Others
      • India
        • India Proactive Services Market, by Service
          • Design & Consulting
          • Managed Services
          • Technical Support
        • India Proactive Services Market, by Technology
          • Analytics
          • Artificial Intelligence
          • Others
        • India Proactive Services Market, by Enterprise Size
          • Large Enterprise
          • Small & Medium Enterprise
        • India Proactive Services Market, by Application
          • Cloud Management
          • Customer Experience Management
          • Data Center Management
          • End-point Management
          • Network Management
          • Others
        • India Proactive Services Market, by End Use
          • BFSI
          • Government
          • Healthcare
          • Manufacturing
          • Media & Communications
          • Retail
          • Others
      • Japan
        • Japan Proactive Services Market, by Service
          • Design & Consulting
          • Managed Services
          • Technical Support
        • Japan Proactive Services Market, by Technology
          • Analytics
          • Artificial Intelligence
          • Others
        • Japan Proactive Services Market, by Enterprise Size
          • Large Enterprise
          • Small & Medium Enterprise
        • Japan Proactive Services Market, by Application
          • Cloud Management
          • Customer Experience Management
          • Data Center Management
          • End-point Management
          • Network Management
          • Others
        • Japan Proactive Services Market, by End Use
          • BFSI
          • Government
          • Healthcare
          • Manufacturing
          • Media & Communications
          • Retail
          • Others
      • Australia
        • Australia Proactive Services Market, by Service
          • Design & Consulting
          • Managed Services
          • Technical Support
        • Australia Proactive Services Market, by Technology
          • Analytics
          • Artificial Intelligence
          • Others
        • Australia Proactive Services Market, by Enterprise Size
          • Large Enterprise
          • Small & Medium Enterprise
        • Australia Proactive Services Market, by Application
          • Cloud Management
          • Customer Experience Management
          • Data Center Management
          • End-point Management
          • Network Management
          • Others
        • Australia Proactive Services Market, by End Use
          • BFSI
          • Government
          • Healthcare
          • Manufacturing
          • Media & Communications
          • Retail
          • Others
      • South Korea
        • South Korea Proactive Services Market, by Service
          • Design & Consulting
          • Managed Services
          • Technical Support
        • South Korea Proactive Services Market, by Technology
          • Analytics
          • Artificial Intelligence
          • Others
        • South Korea Proactive Services Market, by Enterprise Size
          • Large Enterprise
          • Small & Medium Enterprise
        • South Korea Proactive Services Market, by Application
          • Cloud Management
          • Customer Experience Management
          • Data Center Management
          • End-point Management
          • Network Management
          • Others
        • South Korea Proactive Services Market, by End Use
          • BFSI
          • Government
          • Healthcare
          • Manufacturing
          • Media & Communications
          • Retail
          • Others  
    • Latin America
      • Latin America Proactive Services Market, By Service
        • Design & Consulting
        • Managed Services
        • Technical Support
      • Latin America Proactive Services Market, by Technology
        • Analytics
        • Artificial Intelligence
        • Others
      • Latin America Proactive Services Market, by Enterprise Size
        • Large Enterprise
        • Small & Medium Enterprise
      • Latin America Proactive Services Market, by Application
        • Cloud Management
        • Customer Experience Management
        • Data Center Management
        • End-point Management
        • Network Management
        • Others
      • Latin America Proactive Services Market, by End Use
        • BFSI
        • Government
        • Healthcare
        • Manufacturing
        • Media & Communications
        • Retail
        • Others 
      • Brazil
        • Brazil Proactive Services Market, by Service
          • Design & Consulting
          • Managed Services
          • Technical Support
        • Brazil Proactive Services Market, by Technology
          • Analytics
          • Artificial Intelligence
          • Others
        • Brazil Proactive Services Market, by Enterprise Size
          • Large Enterprise
          • Small & Medium Enterprise
        • Brazil Proactive Services Market, by Application
          • Cloud Management
          • Customer Experience Management
          • Data Center Management
          • End-point Management
          • Network Management
          • Others
        • Brazil Proactive Services Market, by End Use
          • BFSI
          • Government
          • Healthcare
          • Manufacturing
          • Media & Communications
          • Retail
          • Others  
      • Mexico
        • Mexico Proactive Services Market, by Service
          • Design & Consulting
          • Managed Services
          • Technical Support
        • Mexico Proactive Services Market, by Technology
          • Analytics
          • Artificial Intelligence
          • Others
        • Mexico Proactive Services Market, by Enterprise Size
          • Large Enterprise
          • Small & Medium Enterprise
        • Mexico Proactive Services Market, by Application
          • Cloud Management
          • Customer Experience Management
          • Data Center Management
          • End-point Management
          • Network Management
          • Others
        • Mexico Proactive Services Market, by End Use
          • BFSI
          • Government
          • Healthcare
          • Manufacturing
          • Media & Communications
          • Retail
          • Others  
      • Argentina
        • Argentina Proactive Services Market, by Service
          • Design & Consulting
          • Managed Services
          • Technical Support
        • Argentina Proactive Services Market, by Technology
          • Analytics
          • Artificial Intelligence
          • Others
        • Argentina Proactive Services Market, by Enterprise Size
          • Large Enterprise
          • Small & Medium Enterprise
        • Argentina Proactive Services Market, by Application
          • Cloud Management
          • Customer Experience Management
          • Data Center Management
          • End-point Management
          • Network Management
          • Others
        • Argentina Proactive Services Market, by End Use
          • BFSI
          • Government
          • Healthcare
          • Manufacturing
          • Media & Communications
          • Retail
          • Others  
    • Middle East & Africa
      • Middle East & Africa Proactive Services Market, By Service
        • Design & Consulting
        • Managed Services
        • Technical Support
      • Middle East & Africa Proactive Services Market, by Technology
        • Analytics
        • Artificial Intelligence
        • Others
      • Middle East & Africa Proactive Services Market, by Enterprise Size
        • Large Enterprise
        • Small & Medium Enterprise
      • Middle East & Africa Proactive Services Market, by Application
        • Cloud Management
        • Customer Experience Management
        • Data Center Management
        • End-point Management
        • Network Management
        • Others
      • Middle East & Africa Proactive Services Market, by End Use
        • BFSI
        • Government
        • Healthcare
        • Manufacturing
        • Media & Communications
        • Retail
        • Others 
      • UAE
        • UAE Proactive Services Market, by Service
          • Design & Consulting
          • Managed Services
          • Technical Support
        • UAE Proactive Services Market, by Technology
          • Analytics
          • Artificial Intelligence
          • Others
        • UAE Proactive Services Market, by Enterprise Size
          • Large Enterprise
          • Small & Medium Enterprise
        • UAE Proactive Services Market, by Application
          • Cloud Management
          • Customer Experience Management
          • Data Center Management
          • End-point Management
          • Network Management
          • Others
        • UAE Proactive Services Market, by End Use
          • BFSI
          • Government
          • Healthcare
          • Manufacturing
          • Media & Communications
          • Retail
          • Others  
      • Saudi Arabia
        • Saudi Arabia Proactive Services Market, by Service
          • Design & Consulting
          • Managed Services
          • Technical Support
        • Saudi Arabia Proactive Services Market, by Technology
          • Analytics
          • Artificial Intelligence
          • Others
        • Saudi Arabia Proactive Services Market, by Enterprise Size
          • Large Enterprise
          • Small & Medium Enterprise
        • Saudi Arabia Proactive Services Market, by Application
          • Cloud Management
          • Customer Experience Management
          • Data Center Management
          • End-point Management
          • Network Management
          • Others
        • Saudi Arabia Proactive Services Market, by End Use
          • BFSI
          • Government
          • Healthcare
          • Manufacturing
          • Media & Communications
          • Retail
          • Others  
      • South Africa
        • South Africa Proactive Services Market, by Service
          • Design & Consulting
          • Managed Services
          • Technical Support
        • South Africa Proactive Services Market, by Technology
          • Analytics
          • Artificial Intelligence
          • Others
        • South Africa Proactive Services Market, by Enterprise Size
          • Large Enterprise
          • Small & Medium Enterprise
        • South Africa Proactive Services Market, by Application
          • Cloud Management
          • Customer Experience Management
          • Data Center Management
          • End-point Management
          • Network Management
          • Others
        • South Africa Proactive Services Market, by End Use
          • BFSI
          • Government
          • Healthcare
          • Manufacturing
          • Media & Communications
          • Retail
          • Others

Proactive Services Market Dynamics

Driver: High Costs Associated with Unplanned Outages

The necessity for monitoring and updating systems and applications constantly is growing in line with the continued technological advances, the initiatives enterprises are pursuing to opt for the latest technologies, the increasing volumes of data, and the continued exchange of information. Failure to monitor and update systems and applications timely can result in a system downtime scenario, thereby rendering technology services unavailable for users. Unplanned system downtime can result in various challenges including higher costs, loss of critical data, excessive recovery time, and a tarnished reputation for enterprises. Particularly for large organizations, any unplanned outages in the IT infrastructure can potentially lead to significant losses. Around 40% of IT leaders consider system restart as a top challenge for their organization, given that the average spending on an unplanned application outage for large enterprises can surpass USD 400,000 per hour. Statistics state that companies experience downtime at least once every quarter. Unplanned downtime can usually cost 35% more per minute than planned downtime. Moreover, companies are often unrehearsed for such downtime; hence, these unplanned downtime scenarios lead to excessive loss of productivity and resources as a consequence. The great costs related to unplanned outages are driving the adoption of proactive services that prevent such incidences.

Restraint: Cost-Sensitive Mindset Among Organizations

Proactive services require higher levels of investments for the application of technologies, infrastructure, and a skilled workforce. Traditional organizations in business with limited budgets for customer support and short-term financial goals place less emphasis on proactive services. Similarly, a lack of awareness among organizations about the best practices, ongoing technology trends, and customer expectations usually leads them toward reactive customer support strategies. For instance, companies in the Japanese market are still following traditional techniques such as resource optimization, prompt delivery, quality assurance, lean management, just-in-time, and total quality management, among others. These are some of the key principles followed by companies across the country to build and maintain brand image among customers. Therefore, embracing proactive services to maintain brand image, customer relationships, and word-of-mouth publicity can be an added expense to the existing market strategies, which may not be feasible for traditional and budget-constrained organizations. This can be considered a restraining factor for various organizations across the globe.

Opportunity: Rising Use of Proactive Services to Overcome Cyber Threats

The growing cases of cyberattacks globally show no signs of abating. They are unceasing. These cyberattacks are becoming more sophisticated and the losses stemming from cyberattacks are also mounting in line with the spread of connected devices, widespread usage of the internet, and the looming lack of awareness about using secured channels for exchanging information. Some of the major cybersecurity threats noticed in 2022 include Clop, Zeus Gameover, Raas, Fleeceware, IoT attacks, and Windows OS update ransomware. While organizations are peacefully opting for the latest, emerging technologies to digitize their operations, they equally remain concerned about the rising cyber threats. The emergent concerns about the growing instances of cyberattacks are opening new opportunities for providers of proactive services.

What Does This Report Include?

This section will provide insights into the contents included in this proactive services market report and help gain clarity on the structure of the report to assist readers in navigating smoothly.

Proactive services market qualitative analysis

  • Industry overview

  • Industry trends

  • Market drivers and restraints

  • Market size

  • Growth prospects

  • Porter’s analysis

  • PESTEL analysis

  • Key market opportunities prioritized

  • Competitive landscape

    • Company overview

    • Financial performance

    • Product benchmarking

    • Latest strategic developments

Proactive services market quantitative analysis

  • Market size, estimates, and forecast from 2018 to 2030

  • Market estimates and forecast for product segments up to 2030

  • Regional market size and forecast for product segments up to 2030

  • Market estimates and forecast for application segments up to 2030

  • Regional market size and forecast for application segments up to 2030

  • Company financial performance

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