North America Business Process Outsourcing Market Size & Outlook
Related Markets
North America business process outsourcing market highlights
- The North America business process outsourcing market generated a revenue of USD 113,638.4 million in 2024.
- The market is expected to grow at a CAGR of 9.3% from 2025 to 2030.
- In terms of segment, customer services was the largest revenue generating service type in 2024.
- Customer Services is the most lucrative service type segment registering the fastest growth during the forecast period.
- Country-wise, U.S. is expected to register the highest CAGR from 2025 to 2030.
North America data book summary
| Market revenue in 2024 | USD 113,638.4 million |
| Market revenue in 2030 | USD 191,094.7 million |
| Growth rate | 9.3% (CAGR from 2025 to 2030) |
| Largest segment | Customer services |
| Fastest growing segment | Customer Services |
| Historical data covered | 2018 - 2023 |
| Base year for estimation | 2024 |
| Forecast period covered | 2025 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Finance & Accounting, Human Resource, KPO, Procurement & Supply Chain, Customer Services, Sales & Marketing, Logistics, Training and Development Outsourcing, IT Outsourcing, Legal Process Outsourcing |
| Key market players worldwide | Accenture PLC Class A, Amdocs Ltd, Capgemini SE, CBRE Group Inc Class A, Cognizant Technology Solutions Corp Class A, The Delta Companies, HCL Technologies, Infosys Ltd ADR, International Business Machines Corp, NCR Atleos Corp, Sodexo, Teleperformance SE, TTEC Holdings Inc, Wipro Ltd ADR |
Other key industry trends
- In terms of revenue, North America region accounted for 37.6% of the global business process outsourcing market in 2024.
- Globally, North America is projected to lead the regional market in terms of revenue in 2030.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 147,064.0 million by 2030.
No credit card required*
Horizon in a snapshot
- 30K+ Global Market Reports
- 120K+ Country Reports
- 1.2M+ Market Statistics
- 200K+ Company Profiles
- Industry insights and more
Business Process Outsourcing Market Scope
Business Process Outsourcing Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|---|---|---|---|
| CBRE Group Inc Class A | View profile | 130000 | 2100 McKinney Avenue, Suite 1250, Dallas, TX, United States, 75201 | https://www.cbre.com |
| The Delta Companies | View profile | 251-500 | Dallas, Texas, United States, North America | http://www.thedeltacompanies.com/ |
| Amdocs Ltd | View profile | 29000 | 625 Maryville Centre Drive, Suite 200, Saint Louis, MO, United States, 63141 | https://www.amdocs.com |
| NCR Atleos Corp | View profile | 20000 | 864 Spring Street NW, Atlanta, GA, United States, 30308 | https://www.ncratleos.com |
| Capgemini SE | View profile | 340400 | 11 rue de Tilsitt, Paris, France, 75017 | https://www.capgemini.com |
| TTEC Holdings Inc | View profile | 60000 | 6312 South Fiddler’s Green Circle, Suite 100N, Greenwood Village, CO, United States, 80111 | https://www.ttec.com |
| Teleperformance SE | View profile | 490441 | 21-25, Rue Balzac, Paris, France, 75008 | https://www.teleperformance.com |
| Infosys Ltd ADR | View profile | 322663 | 44, Infosys Avenue, Hosur Road, Electronics City, Bengaluru, KA, India, 560 100 | https://www.infosys.com |
| HCL Technologies | View profile | 10001+ | Noida, Uttar Pradesh, India, Asia | http://www.hcltech.com |
| Cognizant Technology Solutions Corp Class A | View profile | 344400 | 300 Frank West Burr Boulevard, Suite 36, 6th Floor, Teaneck, NJ, United States, 07666 | https://www.cognizant.com |
| Accenture PLC Class A | View profile | 742000 | 1 Grand Canal Square, Grand Canal Harbour, Dublin, Ireland, 2 | https://www.accenture.com |
| Wipro Ltd ADR | View profile | 244707 | Sarjapur Road, Doddakannelli, Bangalore, KA, India, 560 035 | https://www.wipro.com |
| Sodexo | View profile | 430000 | 255 Quai de la Bataille de Stalingrad, Issy-les-Moulineaux (Hauts-de-Seine), Cedex 9, Paris, France, 92130 | http://www.sodexo.com |
| International Business Machines Corp | View profile | 282200 | One New Orchard Road, Armonk, NY, United States, 10504 | http://www.ibm.com |
North America business process outsourcing market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to business process outsourcing market will help companies and investors design strategic landscapes.
Customer services was the largest segment with a revenue share of 23.72% in 2024. Horizon Databook has segmented the North America business process outsourcing market based on finance & accounting, human resource, kpo, procurement & supply chain, customer services, sales & marketing, logistics, training and development outsourcing, it outsourcing, legal process outsourcing covering the revenue growth of each sub-segment from 2018 to 2030.
Reasons to subscribe to North America business process outsourcing market databook:
-
Access to comprehensive data: Horizon Databook provides over 1 million market statistics and 20,000+ reports, offering extensive coverage across various industries and regions.
-
Informed decision making: Subscribers gain insights into market trends, customer preferences, and competitor strategies, empowering informed business decisions.
-
Cost-Effective solution: It's recognized as the world's most cost-effective market research database, offering high ROI through its vast repository of data and reports.
-
Customizable reports: Tailored reports and analytics allow companies to drill down into specific markets, demographics, or product segments, adapting to unique business needs.
-
Strategic advantage: By staying updated with the latest market intelligence, companies can stay ahead of competitors, anticipate industry shifts, and capitalize on emerging opportunities.
Target buyers of North America business process outsourcing market databook
-
Our clientele includes a mix of business process outsourcing market companies, investment firms, advisory firms & academic institutions.
-
30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
-
Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
-
The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of continent-level data and insights on the North America business process outsourcing market , including forecasts for subscribers. This continent databook contains high-level insights into North America business process outsourcing market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
Partial client list
North America business process outsourcing market size, by country, 2018-2030 (US$M)
North America Business Process Outsourcing Market Outlook Share, 2024 & 2030 (US$M)
Related industry reports
Related statistics
Sign up - it's easy, and free!
Sign up and get instant basic access to databook, upgrade
when ready, or enjoy our
free plan indefinitely.
Included in Horizon account
- 30K+ Global Market Reports
- 120K+ Country Reports
- 1.2M+ Market Statistics
- 200K+ Company Profiles
- Industry insights and more
