Germany Contact Center As A Service Market Size & Outlook
Related Markets
Germany contact center as a service market highlights
- The Germany contact center as a service market generated a revenue of USD 346.6 million in 2024 and is expected to reach USD 892.1 million by 2030.
- The Germany market is expected to grow at a CAGR of 17.7% from 2025 to 2030.
- In terms of segment, large enterprises was the largest revenue generating component in 2024.
- Small & Medium Enterprises is the most lucrative component segment registering the fastest growth during the forecast period.
Contact center as a service market data book summary
| Market revenue in 2024 | USD 346.6 million |
| Market revenue in 2030 | USD 892.1 million |
| Growth rate | 17.7% (CAGR from 2025 to 2030) |
| Largest segment | Large enterprises |
| Fastest growing segment | Small & Medium Enterprises |
| Historical data | 2018 - 2023 |
| Base year | 2024 |
| Forecast period | 2025 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Large Enterprises, Small & Medium Enterprises |
| Key market players worldwide | Alcatel-Lucent Enterprise, Avaya, Cisco Systems Inc, Enghouse Systems Ltd, Five9 Inc, Genesys, Microsoft Corp, NICE Ltd ADR, SAP SE, Siemens AG |
Other key industry trends
- In terms of revenue, Germany accounted for 6.0% of the global contact center as a service market in 2024.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In Europe, UK contact center as a service market is projected to lead the regional market in terms of revenue in 2030.
- UK is the fastest growing regional market in Europe and is projected to reach USD 898.4 million by 2030.
No credit card required*
Horizon in a snapshot
- 30K+ Global Market Reports
- 120K+ Country Reports
- 1.2M+ Market Statistics
- 200K+ Company Profiles
- Industry insights and more
Contact Center As A Service Market Scope
Contact Center As A Service Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|---|---|---|---|
| Genesys | View profile | 5001-10000 | Daly City, California, United States, North America | http://www.genesys.com |
| Alcatel-Lucent Enterprise | View profile | 1001-5000 | Colombes, Ile-de-France, France, Europe | https://www.al-enterprise.com/ |
| Five9 Inc | View profile | 2684 | 3001 Bishop Drive, Suite 350, San Ramon, CA, United States, 94583 | https://www.five9.com |
| Enghouse Systems Ltd | View profile | 1729 | 80 Tiverton Court, Suite 800, Markham, ON, Canada, L3R 0G4 | https://www.enghouse.com |
| NICE Ltd ADR | View profile | 8384 | 13 Zarchin Street, P.O. Box 690, NICE 1, 2, 3, Ra'anana, Israel, 4310602 | https://www.nice.com |
| Avaya | View profile | 10001+ | Durham, North Carolina, United States, North America | http://www.avaya.com |
| Cisco Systems Inc | View profile | 84900 | 170 West Tasman Drive, San Jose, CA, United States, 95134-1706 | https://www.cisco.com |
| SAP SE | View profile | 107602 | Dietmar-Hopp-Allee 16, Walldorf, BW, Germany, 69190 | https://www.sap.com |
| Siemens AG | View profile | 321000 | Werner-von-Siemens-Strabe 1, Munich, BY, Germany, 80333 | https://www.siemens.com |
| Microsoft Corp | View profile | 221000 | One Microsoft Way, Redmond, WA, United States, 98052-6399 | https://www.microsoft.com |
Germany contact center as a service market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center as a service market will help companies and investors design strategic landscapes.
Large enterprises was the largest segment with a revenue share of 59.15% in 2024. Horizon Databook has segmented the Germany contact center as a service market based on large enterprises, small & medium enterprises covering the revenue growth of each sub-segment from 2018 to 2030.
- Germany Contact Center As A Service Component Outlook (Revenue, USD Million, 2018-2030)
- Solution
- Automatic Call Distribution
- Call Recording
- Computer Telephony Integration
- Customer Collaboration
- Dialer
- Interactive Voice Response
- Reporting & Analytics
- Workforce Optimization
- Others Solution
- Service
- Integration & Deployment
- Support & Maintenance
- Training & Consulting
- Managed Services
- Solution
- Germany Contact Center As A Service Enterprise Size Outlook (Revenue, USD Million, 2018-2030)
- Large Enterprises
- Small & Medium Enterprises
- Germany Contact Center As A Service End Use Outlook (Revenue, USD Million, 2018-2030)
- BFSI
- Consumer Goods & Retail
- Government
- Healthcare
- IT & Telecom
- Travel & Hospitality
- Others End Use
Reasons to subscribe to Germany contact center as a service market databook:
-
Access to comprehensive data: Horizon Databook provides over 1 million market statistics and 20,000+ reports, offering extensive coverage across various industries and regions.
-
Informed decision making: Subscribers gain insights into market trends, customer preferences, and competitor strategies, empowering informed business decisions.
-
Cost-Effective solution: It's recognized as the world's most cost-effective market research database, offering high ROI through its vast repository of data and reports.
-
Customizable reports: Tailored reports and analytics allow companies to drill down into specific markets, demographics, or product segments, adapting to unique business needs.
-
Strategic advantage: By staying updated with the latest market intelligence, companies can stay ahead of competitors, anticipate industry shifts, and capitalize on emerging opportunities.
Target buyers of Germany contact center as a service market databook
-
Our clientele includes a mix of contact center as a service market companies, investment firms, advisory firms & academic institutions.
-
30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
-
Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
-
The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of country-level data and insights on the Germany contact center as a service market , including forecasts for subscribers. This country databook contains high-level insights into Germany contact center as a service market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
Partial client list
Germany contact center as a service market size, by component, 2018-2030 (US$M)
Germany Contact Center As A Service Market Outlook Share, 2024 & 2030 (US$M)
Related statistics
Sign up - it's easy, and free!
Sign up and get instant basic access to databook, upgrade
when ready, or enjoy our
free plan indefinitely.
Included in Horizon account
- 30K+ Global Market Reports
- 120K+ Country Reports
- 1.2M+ Market Statistics
- 200K+ Company Profiles
- Industry insights and more
