China Customer Experience Business Process Outsourcing Market Size & Outlook
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China customer experience business process outsourcing market highlights
- The China customer experience business process outsourcing market generated a revenue of USD 4,855.0 million in 2024 and is expected to reach USD 14,884.7 million by 2033.
- The China market is expected to grow at a CAGR of 13.5% from 2025 to 2033.
- In terms of segment, outbound was the largest revenue generating service in 2024.
- Outbound is the most lucrative service segment registering the fastest growth during the forecast period.
Customer experience business process outsourcing market data book summary
| Market revenue in 2024 | USD 4,855.0 million |
| Market revenue in 2033 | USD 14,884.7 million |
| Growth rate | 13.5% (CAGR from 2025 to 2033) |
| Largest segment | Outbound |
| Fastest growing segment | Outbound |
| Historical data | 2021 - 2023 |
| Base year | 2024 |
| Forecast period | 2025 - 2033 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Outbound, Inbound |
| Key market players worldwide | Accenture PLC Class A, Automatic Data Processing Inc, Cognizant Technology Solutions Corp Class A, Concentrix Corp Ordinary Shares, Genpact Ltd, Infosys Ltd ADR, International Business Machines Corp, Tata Consultancy Services, Teleperformance SE, TELUS Corp, Wipro Ltd ADR, WNS (Holdings) Ltd, Firstsource, Unity Communications |
Other key industry trends
- In terms of revenue, China accounted for 4.8% of the global customer experience business process outsourcing market in 2024.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2033.
- In Asia Pacific, India customer experience business process outsourcing market is projected to lead the regional market in terms of revenue in 2033.
- India is the fastest growing regional market in Asia Pacific and is projected to reach USD 19,630.3 million by 2033.
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Customer Experience Business Process Outsourcing Market Scope
Customer Experience Business Process Outsourcing Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|---|---|---|---|
| Unity Communications | View profile | 501-1000 | Gilbert, Arizona, United States, North America | http://www.unity-connect.com |
| Firstsource | View profile | 10001+ | Louisville, Kentucky, United States, North America | http://www.firstsource.com |
| WNS (Holdings) Ltd | View profile | 60125 | Gate No. 4, Godrej & Boyce Complex, Plant No. 10/11, Pirojshanagar, Vikhroli (West), Mumbai, MH, India, 400 079 | https://www.wns.com |
| Tata Consultancy Services | View profile | 10001+ | Mumbai, Maharashtra, India, Asia | http://www.tcs.com |
| Concentrix Corp Ordinary Shares | View profile | 440000 | 39899 Balentine Drive, Suite 235, Newark, CA, United States, 94560 | https://www.concentrix.com |
| Automatic Data Processing Inc | View profile | 63000 | One ADP Boulevard, Roseland, NJ, United States, 07068 | https://www.adp.com |
| Teleperformance SE | View profile | 490441 | 21-25, Rue Balzac, Paris, France, 75008 | https://www.teleperformance.com |
| TELUS Corp | View profile | 106400 | 510 West Georgia Street, 23rd Floor, Vancouver, BC, Canada, V6B 0M3 | https://www.telus.com |
| Infosys Ltd ADR | View profile | 322663 | 44, Infosys Avenue, Hosur Road, Electronics City, Bengaluru, KA, India, 560 100 | https://www.infosys.com |
| Genpact Ltd | View profile | 131000 | 22 Victoria Street, Canon's Court, Hamilton, Bermuda, HM 12 | https://www.genpact.com |
| Cognizant Technology Solutions Corp Class A | View profile | 344400 | 300 Frank West Burr Boulevard, Suite 36, 6th Floor, Teaneck, NJ, United States, 07666 | https://www.cognizant.com |
| Accenture PLC Class A | View profile | 742000 | 1 Grand Canal Square, Grand Canal Harbour, Dublin, Ireland, 2 | https://www.accenture.com |
| Wipro Ltd ADR | View profile | 244707 | Sarjapur Road, Doddakannelli, Bangalore, KA, India, 560 035 | https://www.wipro.com |
| International Business Machines Corp | View profile | 282200 | One New Orchard Road, Armonk, NY, United States, 10504 | http://www.ibm.com |
China customer experience business process outsourcing market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer experience business process outsourcing market will help companies and investors design strategic landscapes.
Outbound was the largest segment with a revenue share of 61.24% in 2024. Horizon Databook has segmented the China customer experience business process outsourcing market based on outbound, inbound covering the revenue growth of each sub-segment from 2021 to 2033.
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Our clientele includes a mix of customer experience business process outsourcing market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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Horizon Databook provides a detailed overview of country-level data and insights on the China customer experience business process outsourcing market , including forecasts for subscribers. This country databook contains high-level insights into China customer experience business process outsourcing market from 2021 to 2033, including revenue numbers, major trends, and company profiles.
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China customer experience business process outsourcing market size, by service, 2021-2033 (US$M)
China Customer Experience Business Process Outsourcing Market Outlook Share, 2024 & 2033 (US$M)
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