Global Proactive Services Market Size & Outlook, 2023-2030

The global proactive services market size was estimated at USD 4,851.6 million in 2023 and is projected to reach USD 18,188.6 million by 2030, growing at a CAGR of 20.8% from 2024 to 2030.
Revenue, 2023 (US$M)
$4,851.6
Forecast, 2030 (US$M)
$18,188.6
CAGR, 2024 - 2030
20.8%
Report Coverage
Worldwide

Global proactive services market highlights

  • The global proactive services market generated a revenue of USD 4,851.6 million in 2023 and is expected to reach USD 18,188.6 million by 2030.
  • The market is expected to grow at a CAGR (2024 - 2030) of 20.8% by 2030.
  • In terms of segment, managed services accounted for a revenue of USD 1,851.4 million in 2023.
  • Technical Support is the most lucrative service segment registering the fastest growth during the forecast period.
  • In terms of region, North America was the largest revenue generating market in 2023.
  • Country-wise, U.S. is expected to register the highest CAGR from 2024 to 2030.

Global data book summary

Market revenue in 2023USD 4,851.6 million
Market revenue in 2030USD 18,188.6 million
Growth rate20.8% (CAGR from 2023 to 2030)
Largest segmentManaged services
Fastest growing segmentTechnical Support
Historical data covered2018 - 2022
Base year for estimation2023
Forecast period covered2024 - 2030
Quantitative unitsRevenue in USD million
Market segmentationDesign & Consulting, Managed Services, Technical Support

Other key industry trends

  • In terms of revenue, the North America accounted for 34.3% of the global proactive services market in 2023.
  • By country, the U.S. is projected to lead the global market in terms of revenue in 2030.
  • By country, U.S. is the fastest growing regional market and is projected to reach USD 4,091.8 million by 2030.

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Proactive Services Market Companies

Name Profile # Employees HQ Website
LivePerson Inc View profile 1143 530 7th Avenue, Floor M1, New York, NY, United States, 10018 https://www.liveperson.com
Genesys International Corporation View profile 501-1000 Mumbai, Maharashtra, India, Asia http://www.igenesys.com
Huawei Technologies View profile 10001+ Shenzhen, Guangdong, China, Asia http://huawei.com
NICE Ltd ADR View profile 8384 13 Zarchin Street, P.O. Box 690, NICE 1, 2, 3, Ra'anana, Israel, 4310602 https://www.nice.com
Juniper Networks Inc View profile 3374 1133 Innovation Way, Sunnyvale, CA, United States, 94089 https://www.juniper.net
Avaya View profile 10001+ Durham, North Carolina, United States, North America http://www.avaya.com
Cisco Systems Inc View profile 84900 170 West Tasman Drive, San Jose, CA, United States, 95134-1706 https://www.cisco.com
DXC Technology Co Registered Shs When Issued View profile 130000 20408 Bashan Drive, Suite 231, Ashburn, VA, United States, 20147 https://www.dxc.technology
Hewlett Packard Enterprise Co View profile 62000 1701 East Mossy Oaks Road, Spring, TX, United States, 77389 https://www.hpe.com
Fortinet Inc View profile 13522 909 Kifer Road, Sunnyvale, CA, United States, 94086 https://www.fortinet.com
Broadcom Inc View profile 20000 3421 Hillview Avenue, Palo Alto, CA, United States, 94304 https://www.broadcom.com
Microsoft Corp View profile 221000 One Microsoft Way, Redmond, WA, United States, 98052-6399 https://www.microsoft.com
International Business Machines Corp View profile 282200 One New Orchard Road, Armonk, NY, United States, 10504 http://www.ibm.com
Amazon.com Inc View profile 1525000 410 Terry Avenue North, Seattle, WA, United States, 98109-5210 https://www.amazon.com

Global proactive services market outlook

The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to proactive services market will help companies and investors design strategic landscapes.


Managed services was the largest segment with a revenue share of 38.16% in 2023. Horizon Databook has segmented the Global proactive services market based on design & consulting, managed services, technical support covering the revenue growth of each sub-segment from 2018 to 2030.


  • Global Proactive Services Service Outlook (Revenue, USD Million, 2018-2030)
    • Design & Consulting
    • Managed Services
    • Technical Support
  • Global Proactive Services Technology Outlook (Revenue, USD Million, 2018-2030)
    • Analytics
    • Artificial Intelligence
    • Others
  • Global Proactive Services Enterprise Size Outlook (Revenue, USD Million, 2018-2030)
    • Large Enterprise
    • Small and Medium Enterprise
  • Global Proactive Services Application Outlook (Revenue, USD Million, 2018-2030)
    • Cloud Management
    • Customer Experience Management
    • Data Center Management
    • End-point Management
    • Network Management
    • Others
  • Global Proactive Services End Use Outlook (Revenue, USD Million, 2018-2030)
    • BFSI
    • Government
    • Healthcare
    • Manufacturing
    • Media & Communications
    • Retail
    • Others

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  • Our clientele includes a mix of proactive services market companies, investment firms, advisory firms & academic institutions.
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Horizon Databook provides a detailed overview of global-level data and insights on the Global proactive services market , including forecasts for subscribers. This global databook contains high-level insights into Global proactive services market from 2018 to 2030, including revenue numbers, major trends, and company profiles.

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Global proactive services market size, by region, 2018-2030 (US$M)

Top 10 countries: Proactive services market size, 2023 (US$M)

Global proactive services market share, by service, 2023 & 2030 (%, US$M)

Proactive services market: Opportunity assessment by country

Global proactive services market, by region, 2023 (US$M)

Global proactive services market size, by region, 2018-2030 (US$M)

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