China Customer Experience Management Market Size & Outlook
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China customer experience management market highlights
- The China customer experience management market generated a revenue of USD 696.9 million in 2023 and is expected to reach USD 2,167.4 million by 2030.
- The China market is expected to grow at a CAGR of 17.6% from 2024 to 2030.
- In terms of segment, text analytics was the largest revenue generating analytical tools in 2023.
- Speech Analytics is the most lucrative analytical tools segment registering the fastest growth during the forecast period.
Customer experience management market data book summary
| Market revenue in 2023 | USD 696.9 million |
| Market revenue in 2030 | USD 2,167.4 million |
| Growth rate | 17.6% (CAGR from 2023 to 2030) |
| Largest segment | Text analytics |
| Fastest growing segment | Speech Analytics |
| Historical data | 2018 - 2022 |
| Base year | 2023 |
| Forecast period | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | EFM Software, Speech Analytics, Text Analytics, Web Analytics & Content Management |
| Key market players worldwide | Adobe Inc, Avaya, Freshworks Inc Ordinary Shares Class A, International Business Machines Corp, Open Text Corp, Oracle Corp, SAP SE, Verint Systems Inc |
Other key industry trends
- In terms of revenue, China accounted for 5.8% of the global customer experience management market in 2023.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In Asia Pacific, China customer experience management market is projected to lead the regional market in terms of revenue in 2030.
- India is the fastest growing regional market in Asia Pacific and is projected to reach USD 1,709.6 million by 2030.
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Customer Experience Management Market Scope
Customer Experience Management Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|---|---|---|---|
| Verint Systems Inc | View profile | 3700 | 175 Broadhollow Road, Suite 100, Melville, NY, United States, 11747 | https://www.verint.com |
| Freshworks Inc Ordinary Shares Class A | View profile | 4900 | 2950 S. Delaware Street, Suite 201, San Mateo, CA, United States, 94403 | https://www.freshworks.com |
| Avaya | View profile | 10001+ | Durham, North Carolina, United States, North America | http://www.avaya.com |
| Adobe Inc | View profile | 29945 | 345 Park Avenue, San Jose, CA, United States, 95110-2704 | https://www.adobe.com |
| SAP SE | View profile | 107602 | Dietmar-Hopp-Allee 16, Walldorf, BW, Germany, 69190 | https://www.sap.com |
| Open Text Corp | View profile | 23700 | 275 Frank Tompa Drive, Waterloo, ON, Canada, N2L 0A1 | https://www.opentext.com |
| International Business Machines Corp | View profile | 282200 | One New Orchard Road, Armonk, NY, United States, 10504 | http://www.ibm.com |
| Oracle Corp | View profile | 164000 | 2300 Oracle Way, Austin, TX, United States, 78741 | https://www.oracle.com |
China customer experience management market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer experience management market will help companies and investors design strategic landscapes.
Text analytics was the largest segment with a revenue share of 39.43% in 2023. Horizon Databook has segmented the China customer experience management market based on efm software, speech analytics, text analytics, web analytics & content management covering the revenue growth of each sub-segment from 2018 to 2030.
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Target buyers of China customer experience management market databook
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Our clientele includes a mix of customer experience management market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of country-level data and insights on the China customer experience management market , including forecasts for subscribers. This country databook contains high-level insights into China customer experience management market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
Partial client list
China customer experience management market size, by analytical tools, 2018-2030 (US$M)
China Customer Experience Management Market Outlook Share, 2023 & 2030 (US$M)
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