Europe Unified Communication As A Service Market Size & Outlook
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Europe unified communication as a service market highlights
- The Europe unified communication as a service market generated a revenue of USD 23,211.8 million in 2024.
- The market is expected to grow at a CAGR of 18.8% from 2025 to 2030.
- In terms of segment, public cloud was the largest revenue generating deployment in 2024.
- Private Cloud is the most lucrative deployment segment registering the fastest growth during the forecast period.
- Country-wise, UK is expected to register the highest CAGR from 2025 to 2030.
Europe data book summary
| Market revenue in 2024 | USD 23,211.8 million |
| Market revenue in 2030 | USD 66,196.7 million |
| Growth rate | 18.8% (CAGR from 2025 to 2030) |
| Largest segment | Public cloud |
| Fastest growing segment | Private Cloud |
| Historical data covered | 2018 - 2023 |
| Base year for estimation | 2024 |
| Forecast period covered | 2025 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Public Cloud, Private Cloud |
| Key market players worldwide | 8x8 Inc, Alcatel-Lucent Enterprise, Avaya, Cisco Systems Inc, International Business Machines Corp, Mitel Networks Corporation, NEC Corp, RingCentral Inc Class A |
Other key industry trends
- In terms of revenue, Europe region accounted for 26.6% of the global unified communication as a service market in 2024.
- Globally, North America is projected to lead the regional market in terms of revenue in 2030.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 83,145.9 million by 2030.
Public cloud was the largest segment with a revenue share of 87.17% in 2024. Horizon Databook has segmented the Europe unified communication as a service market based on public cloud, private cloud covering the revenue growth of each sub-segment from 2018 to 2030.
Europe dominated the market significantly in 2022. Companies are making strategic investments in self-serving customer support systems, such as chatbots, to empower customers to gain quick, hasslefree responses and troubleshoot the issues commonly arising on their own.
In November 2021, NICE, an enterprise solution provider, announced the collaboration with Google Cloud to address the growing demand for efficient and automated customer self-service systems that integrate with traditional contact centers.
The combination of NICE’s CXone and Google Cloud Contact Center Artificial Intelligence (CCAI) will give businesses a more efficient way to engage customers across digital and voice touchpoints.
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Unified Communication As A Service Market Scope
Unified Communication As A Service Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|---|---|---|---|
| Alcatel-Lucent Enterprise | View profile | 1001-5000 | Colombes, Ile-de-France, France, Europe | https://www.al-enterprise.com/ |
| 8x8 Inc | View profile | 1948 | 675 Creekside Way, Campbell, CA, United States, 95008 | https://www.8x8.com |
| RingCentral Inc Class A | View profile | 4084 | 20 Davis Drive, Belmont, CA, United States, 94002 | https://www.ringcentral.com |
| Mitel Networks Corporation | View profile | 1001-5000 | Ottawa, Ontario, Canada, North America | http://www.mitel.com |
| Avaya | View profile | 10001+ | Durham, North Carolina, United States, North America | http://www.avaya.com |
| Cisco Systems Inc | View profile | 84900 | 170 West Tasman Drive, San Jose, CA, United States, 95134-1706 | https://www.cisco.com |
| NEC Corp | View profile | 118527 | 7-1, Shiba 5-chome, Minato-ku, Tokyo, Japan, 108-8001 | https://www.nec.com |
| International Business Machines Corp | View profile | 282200 | One New Orchard Road, Armonk, NY, United States, 10504 | http://www.ibm.com |
Europe unified communication as a service market size, by country, 2018-2030 (US$M)
Europe Unified Communication As A Service Market Outlook Share, 2024 & 2030 (US$M)
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