North America Unified Communication As A Service Market Size & Outlook
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North America unified communication as a service market highlights
- The North America unified communication as a service market generated a revenue of USD 31,240.7 million in 2024.
- The market is expected to grow at a CAGR of 17.8% from 2025 to 2030.
- In terms of segment, public cloud was the largest revenue generating deployment in 2024.
- Private Cloud is the most lucrative deployment segment registering the fastest growth during the forecast period.
- Country-wise, Mexico is expected to register the highest CAGR from 2025 to 2030.
North America data book summary
| Market revenue in 2024 | USD 31,240.7 million |
| Market revenue in 2030 | USD 84,706.1 million |
| Growth rate | 17.8% (CAGR from 2025 to 2030) |
| Largest segment | Public cloud |
| Fastest growing segment | Private Cloud |
| Historical data covered | 2018 - 2023 |
| Base year for estimation | 2024 |
| Forecast period covered | 2025 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Public Cloud, Private Cloud |
| Key market players worldwide | 8x8 Inc, Alcatel-Lucent Enterprise, Avaya, Cisco Systems Inc, International Business Machines Corp, Mitel Networks Corporation, NEC Corp, RingCentral Inc Class A |
Other key industry trends
- In terms of revenue, North America region accounted for 35.7% of the global unified communication as a service market in 2024.
- Globally, North America is projected to lead the regional market in terms of revenue in 2030.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 83,145.9 million by 2030.
Public cloud was the largest segment with a revenue share of 83.9% in 2024. Horizon Databook has segmented the North America unified communication as a service market based on public cloud, private cloud covering the revenue growth of each sub-segment from 2018 to 2030.
The region is renowned for its seamless integration of online and offline channels, resulting in a unified customer experience.
Proactive services are intended to connect customers via various touchpoints, such as e-commerce platforms, social media, mobile applications, physical stores, and customer support channels.
This omnichannel approach ensures consistent and unified interactions, strengthening customer relationships. AI-driven intelligent virtual assistants are becoming increasingly prevalent in the region.
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Unified Communication As A Service Market Scope
Unified Communication As A Service Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|---|---|---|---|
| Alcatel-Lucent Enterprise | View profile | 1001-5000 | Colombes, Ile-de-France, France, Europe | https://www.al-enterprise.com/ |
| 8x8 Inc | View profile | 1948 | 675 Creekside Way, Campbell, CA, United States, 95008 | https://www.8x8.com |
| RingCentral Inc Class A | View profile | 4084 | 20 Davis Drive, Belmont, CA, United States, 94002 | https://www.ringcentral.com |
| Mitel Networks Corporation | View profile | 1001-5000 | Ottawa, Ontario, Canada, North America | http://www.mitel.com |
| Avaya | View profile | 10001+ | Durham, North Carolina, United States, North America | http://www.avaya.com |
| Cisco Systems Inc | View profile | 84900 | 170 West Tasman Drive, San Jose, CA, United States, 95134-1706 | https://www.cisco.com |
| NEC Corp | View profile | 118527 | 7-1, Shiba 5-chome, Minato-ku, Tokyo, Japan, 108-8001 | https://www.nec.com |
| International Business Machines Corp | View profile | 282200 | One New Orchard Road, Armonk, NY, United States, 10504 | http://www.ibm.com |
North America unified communication as a service market size, by country, 2018-2030 (US$M)
North America Unified Communication As A Service Market Outlook Share, 2024 & 2030 (US$M)
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