Middle East & Africa Call And Contact Center Outsourcing Market Size & Outlook
The call and contact center outsourcing market in Middle East & Africa is expected to reach a projected revenue of US$ 18,807.6 million by 2030. A compound annual growth rate of 10.4% is expected of Middle East & Africa call and contact center outsourcing market from 2025 to 2030.
Revenue, 2024 (US$M)
$10,795.7
Forecast, 2030 (US$M)
$18,807.6
CAGR, 2025 - 2030
10.4%
Report Coverage
Middle East & Africa
Related Markets
MEA call and contact center outsourcing market highlights
- The MEA call and contact center outsourcing market generated a revenue of USD 10,795.7 million in 2024.
- The market is expected to grow at a CAGR of 9.7% from 2025 to 2030.
- In terms of segment, voice was the largest revenue generating type in 2024.
- Chat Support is the most lucrative type segment registering the fastest growth during the forecast period.
- Country-wise, Saudi Arabia is expected to register the highest CAGR from 2025 to 2030.
MEA data book summary
| Market revenue in 2024 | USD 10,795.7 million |
| Market revenue in 2030 | USD 18,807.6 million |
| Growth rate | 9.7% (CAGR from 2025 to 2030) |
| Largest segment | Voice |
| Fastest growing segment | Chat Support |
| Historical data covered | 2018 - 2023 |
| Base year for estimation | 2024 |
| Forecast period covered | 2025 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Email Support, Chat Support, Voice, Other Services |
| Key market players worldwide | Infosys Ltd ADR, Scicom MSC Bhd, Serco Group PLC, Teleperformance SE, TTEC Holdings Inc, Wipro Ltd ADR, Capgemini SE, Alorica, Concentrix Corp Ordinary Shares, CGS International Inc, Intermediate Capital Group PLC, RAYA CX |
Other key industry trends
- In terms of revenue, MEA region accounted for 11.1% of the global call and contact center outsourcing market in 2024.
- Globally, North America is projected to lead the regional market in terms of revenue in 2030.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 41,560.7 million by 2030.
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Call And Contact Center Outsourcing Market Scope
Call and contact center outsourcing market segmentation & scope
Call And Contact Center Outsourcing Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|---|---|---|---|
| RAYA CX | View profile | 5001-10000 | Cairo, Al Qahirah, Egypt, Africa | https://www.rayacx.com/ |
| Intermediate Capital Group PLC | View profile | 635 | Procession House, 55 Ludgate Hill, New Bridge Street, London, United Kingdom, EC4M 7JW | https://www.icgam.com |
| CGS International Inc | View profile | 1 | 1111 South Room Street, Suite 100, Carson City, NV, United States, 89702 | https://www.cgsintl.com |
| Alorica | View profile | 10001+ | Irvine, California, United States, North America | http://www.alorica.com |
| Concentrix Corp Ordinary Shares | View profile | 440000 | 39899 Balentine Drive, Suite 235, Newark, CA, United States, 94560 | https://www.concentrix.com |
| Capgemini SE | View profile | 340400 | 11 rue de Tilsitt, Paris, France, 75017 | https://www.capgemini.com |
| TTEC Holdings Inc | View profile | 60000 | 6312 South Fiddler’s Green Circle, Suite 100N, Greenwood Village, CO, United States, 80111 | https://www.ttec.com |
| Teleperformance SE | View profile | 490441 | 21-25, Rue Balzac, Paris, France, 75008 | https://www.teleperformance.com |
| Serco Group PLC | View profile | 50000 | 16 Bartley Wood Business Park, Serco House, Bartley Way, Hook, Hampshire, United Kingdom, RG27 9UY | https://www.serco.com |
| Scicom MSC Bhd | View profile | 3000 | No. 22, Jalan P. Ramlee, 25th Floor Menara TA One, Kuala Lumpur, SGR, Malaysia, 50250 | https://www.scicom-intl.com |
| Infosys Ltd ADR | View profile | 322663 | 44, Infosys Avenue, Hosur Road, Electronics City, Bengaluru, KA, India, 560 100 | https://www.infosys.com |
| Wipro Ltd ADR | View profile | 244707 | Sarjapur Road, Doddakannelli, Bangalore, KA, India, 560 035 | https://www.wipro.com |
MEA call and contact center outsourcing market size, by country, 2018-2030 (US$M)
Middle East & Africa Call And Contact Center Outsourcing Market Outlook Share, 2024 & 2030 (US$M)
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