U.K. Call And Contact Center Outsourcing Market Size & Outlook
The call and contact center outsourcing market in the UK is expected to reach a projected revenue of US$ 7,788.9 million by 2030. A compound annual growth rate of 5.4% is expected of the UK call and contact center outsourcing market from 2025 to 2030.
Revenue, 2024 (US$M)
$5,666.2
Forecast, 2030 (US$M)
$7,788.9
CAGR, 2025 - 2030
5.4%
Report Coverage
UK
U.K. Call And Contact Center Outsourcing Market, 2018-2030 (US$M)
Global Market
Related Markets
UK call and contact center outsourcing market highlights
- The UK call and contact center outsourcing market generated a revenue of USD 5,666.2 million in 2024 and is expected to reach USD 7,788.9 million by 2030.
- The UK market is expected to grow at a CAGR of 5.4% from 2025 to 2030.
- In terms of segment, voice was the largest revenue generating type in 2024.
- Chat Support is the most lucrative type segment registering the fastest growth during the forecast period.
Call and contact center outsourcing market data book summary
| Market revenue in 2024 | USD 5,666.2 million |
| Market revenue in 2030 | USD 7,788.9 million |
| Growth rate | 5.4% (CAGR from 2025 to 2030) |
| Largest segment | Voice |
| Fastest growing segment | Chat Support |
| Historical data | 2018 - 2023 |
| Base year | 2024 |
| Forecast period | 2025 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Email Support, Chat Support, Voice, Other Services |
| Key market players worldwide | Infosys Ltd ADR, Scicom MSC Bhd, Serco Group PLC, Teleperformance SE, TTEC Holdings Inc, Wipro Ltd ADR, Capgemini SE, Alorica, Concentrix Corp Ordinary Shares, CGS International Inc, Intermediate Capital Group PLC, RAYA CX |
Other key industry trends
- In terms of revenue, UK accounted for 5.8% of the global call and contact center outsourcing market in 2024.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In Europe, UK call and contact center outsourcing market is projected to lead the regional market in terms of revenue in 2030.
- France is the fastest growing regional market in Europe and is projected to reach USD 7,747.8 million by 2030.
No credit card required*
Publish Date: Mar 10, 2025
Horizon in a snapshot
- 30K+ Global Market Reports
- 120K+ Country Reports
- 1.2M+ Market Statistics
- 200K+ Company Profiles
- Industry insights and more
Three ways to get this data
Subscribe to the databook, customize it, or ask a question.Horizon Databook
Unlock every chart on this page and get dashboard access
- Statistics1.2M+ across all markets
- Databooks30K+ global, 120K+ country
- Companies200K+ profiles
- ExportPDF, Dashboard, XLS & PNG, licensed to cite
Customize it
Customize data as per your requirement
- AddCountries, segments, years
- RecutTo your product definition
- ExtendCompany-level detail
- OrA bespoke databook
- Turnaround5–10 working days
Ask Prism AI
A cited answer in seconds
- Corpus30,000 studies, 1.2M points
- ScopeAll markets, not just this
- CitationTraced to report & table
- HonestySays "not covered" if so
- SpeedSeconds, not days
Call And Contact Center Outsourcing Market Scope
Call And Contact Center Outsourcing Market segmentation & scope
Call And Contact Center Outsourcing Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|---|---|---|---|
| Wipro Ltd ADR | View profile | 244,707 | Sarjapur Road, Doddakannelli, Bangalore, KA, India, 560 035 | www.wipro.com |
| Infosys Ltd ADR | View profile | 322,663 | 44, Infosys Avenue, Hosur Road, Electronics City, Bengaluru, KA, India, 560 100 | www.infosys.com |
| Scicom MSC Bhd | View profile | 3,000 | No. 22, Jalan P. Ramlee, 25th Floor Menara TA One, Kuala Lumpur, SGR, Malaysia, 50250 | www.scicom-intl.com |
| Serco Group PLC | View profile | 50,000 | 16 Bartley Wood Business Park, Serco House, Bartley Way, Hook, Hampshire, United Kingdom, RG27 9UY | www.serco.com |
| Teleperformance SE | View profile | 490,441 | 21-25, Rue Balzac, Paris, France, 75008 | www.teleperformance.com |
| TTEC Holdings Inc | View profile | 60,000 | 6312 South Fiddler’s Green Circle, Suite 100N, Greenwood Village, CO, United States, 80111 | www.ttec.com |
| Capgemini SE | View profile | 340,400 | 11 rue de Tilsitt, Paris, France, 75017 | www.capgemini.com |
| Concentrix Corp Ordinary Shares | View profile | 440,000 | 39899 Balentine Drive, Suite 235, Newark, CA, United States, 94560 | www.concentrix.com |
| Alorica | View profile | 10001+ | Irvine, California, United States, North America | www.alorica.com |
| CGS International Inc | View profile | 1 | 1111 South Room Street, Suite 100, Carson City, NV, United States, 89702 | www.cgsintl.com |
U.K. Call And Contact Center Outsourcing Market Outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to Call And Contact Center Outsourcing Market Outlook will help companies and investors design strategic landscapes.
Voice was the largest segment with a revenue share of 34.11% in 2024.
Horizon Databook has segmented the U.K. call and contact center outsourcing market based on email support, chat support, voice, other services covering the revenue growth of each sub-segment from 2018 to 2030.
- U.K. Call And Contact Center Outsourcing Market Type Outlook (Revenue, USD Million , 2018-2030)
- Email Support
- Chat Support
- Voice
- Other Services
- U.K. Call And Contact Center Outsourcing Market Outsourcing Type Outlook (Revenue, USD Million , 2018-2030)
- Offshore
- Onshore
- U.K. Call And Contact Center Outsourcing Market Services Outlook (Revenue, USD Million , 2018-2030)
- Inbound Services
- Outbound Services
- U.K. Call And Contact Center Outsourcing Market Enterprise Size Outlook (Revenue, USD Million , 2018-2030)
- Large Enterprises
- Small Enterprises
- U.K. Call And Contact Center Outsourcing Market End-use Outlook (Revenue, USD Million , 2018-2030)
- IT & Telecom
- BFSI
- Retail
- Manufacturing
- Healthcare
- other
Reasons to subscribe to Call And Contact Center Outsourcing Market Outlook databook
- Access to comprehensive data: Horizon Databook provides over 1 million market statistics and 20,000+ reports, offering extensive coverage across various industries and regions.
- Informed decision making: Subscribers gain insights into market trends, customer preferences, and competitor strategies, empowering informed business decisions.
- Cost-Effective solution: It's recognized as the world's most cost-effective market research database, offering high ROI through its vast repository of data and reports.
- Customizable reports: Tailored reports and analytics allow companies to drill down into specific markets, demographics, or product segments, adapting to unique business needs.
- Strategic advantage: By staying updated with the latest market intelligence, companies can stay ahead of competitors, anticipate industry shifts, and capitalize on emerging opportunities.
Target buyers of Call And Contact Center Outsourcing Market Outlook databook
- Our clientele includes a mix of Call And Contact Center Outsourcing Market Outlook companies, investment firms, advisory firms & academic institutions.
- 30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
- Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
- The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of country-level data and insights on the U.K. Call And Contact Center Outsourcing Market Outlook, including forecasts for subscribers. This country databook contains high-level insights into U.K. Call And Contact Center Outsourcing Market Outlook from 2018 to 2030, including revenue numbers, major trends, and company profiles.
U.K. Call And Contact Center Outsourcing Market, 2018-2030 (US$M)
UK Type - Call And Contact Center Outsourcing Market Statistics, 2024 - 2030 (US$M)
