Brazil Customer Relationship Management Market Size & Outlook
Related Markets
Brazil customer relationship management market highlights
- The Brazil customer relationship management market generated a revenue of USD 1,610.9 million in 2024 and is expected to reach USD 3,455.8 million by 2030.
- The Brazil market is expected to grow at a CAGR of 13.9% from 2025 to 2030.
- In terms of segment, large enterprise was the largest revenue generating enterprise size in 2024.
- Small & Medium Enterprises is the most lucrative enterprise size segment registering the fastest growth during the forecast period.
Customer relationship management market data book summary
| Market revenue in 2024 | USD 1,610.9 million |
| Market revenue in 2030 | USD 3,455.8 million |
| Growth rate | 13.9% (CAGR from 2025 to 2030) |
| Largest segment | Large enterprise |
| Fastest growing segment | Small & Medium Enterprises |
| Historical data | 2018 - 2023 |
| Base year | 2024 |
| Forecast period | 2025 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Small & Medium Enterprises, Large Enterprise |
| Key market players worldwide | Adobe Inc, Capstone Copper Corp, Freshworks Inc Ordinary Shares Class A, Microsoft Corp, Monday.Com Ltd Ordinary Shares, Hewlett Packard Enterprise Co, Oracle Corp, Salesforce Inc, SAP SE, Hellman & Friedman, Zoho |
Other key industry trends
- In terms of revenue, Brazil accounted for 2.2% of the global customer relationship management market in 2024.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In Latin America, Brazil customer relationship management market is projected to lead the regional market in terms of revenue in 2030.
- Brazil is the fastest growing regional market in Latin America and is projected to reach USD 3,455.8 million by 2030.
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Customer Relationship Management Market Scope
Customer Relationship Management Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|---|---|---|---|
| Capstone Copper Corp | View profile | 3008 | 510 West Georgia Street, Suite 2100, Vancouver, BC, Canada, V6B 0M3 | https://www.capstonecopper.com |
| Hellman & Friedman | View profile | 51-100 | San Francisco, California, United States, North America | http://www.hf.com |
| Monday.Com Ltd Ordinary Shares | View profile | 1854 | 6 Yitzhak Sadeh Street, Tel Aviv, Israel, 6777506 | https://www.monday.com |
| Freshworks Inc Ordinary Shares Class A | View profile | 4900 | 2950 S. Delaware Street, Suite 201, San Mateo, CA, United States, 94403 | https://www.freshworks.com |
| Zoho | View profile | 10001+ | Pleasanton, California, United States, North America | https://www.zoho.com |
| Salesforce Inc | View profile | 72682 | 415 Mission Street, 3rd Floor, Salesforce Tower, San Francisco, CA, United States, 94105 | https://www.salesforce.com |
| Hewlett Packard Enterprise Co | View profile | 62000 | 1701 East Mossy Oaks Road, Spring, TX, United States, 77389 | https://www.hpe.com |
| Adobe Inc | View profile | 29945 | 345 Park Avenue, San Jose, CA, United States, 95110-2704 | https://www.adobe.com |
| SAP SE | View profile | 107602 | Dietmar-Hopp-Allee 16, Walldorf, BW, Germany, 69190 | https://www.sap.com |
| Microsoft Corp | View profile | 221000 | One Microsoft Way, Redmond, WA, United States, 98052-6399 | https://www.microsoft.com |
| Oracle Corp | View profile | 164000 | 2300 Oracle Way, Austin, TX, United States, 78741 | https://www.oracle.com |
Brazil customer relationship management market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer relationship management market will help companies and investors design strategic landscapes.
Large enterprise was the largest segment with a revenue share of 76.73% in 2024. Horizon Databook has segmented the Brazil customer relationship management market based on small & medium enterprises, large enterprise covering the revenue growth of each sub-segment from 2018 to 2030.
Brazil and other countries are experiencing an increase in the demand for consumer goods across the region, subsequently creating the need for on-demand customer service. This supports the CRM market's growth, as CRM solutions help meet this demand.
Additionally, Brazil is anticipating an increase in local and global e-commerce in the upcoming years. This is expected to support new and alternative payment modes and subsequently drive the customer relationship management market's growth.
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Target buyers of Brazil customer relationship management market databook
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Our clientele includes a mix of customer relationship management market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of country-level data and insights on the Brazil customer relationship management market , including forecasts for subscribers. This country databook contains high-level insights into Brazil customer relationship management market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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Brazil customer relationship management market size, by application, 2018-2030 (US$M)
Brazil Customer Relationship Management Market Outlook Share, 2024 & 2030 (US$M)
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