U.S. Customer Relationship Management Market Size & Outlook
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U.S. customer relationship management market highlights
- The U.S. customer relationship management market generated a revenue of USD 24,972.6 million in 2024 and is expected to reach USD 51,527.0 million by 2030.
- The U.S. market is expected to grow at a CAGR of 13.2% from 2025 to 2030.
- In terms of segment, large enterprise was the largest revenue generating enterprise size in 2024.
- Small & Medium Enterprises is the most lucrative enterprise size segment registering the fastest growth during the forecast period.
Customer relationship management market data book summary
| Market revenue in 2024 | USD 24,972.6 million |
| Market revenue in 2030 | USD 51,527.0 million |
| Growth rate | 13.2% (CAGR from 2025 to 2030) |
| Largest segment | Large enterprise |
| Fastest growing segment | Small & Medium Enterprises |
| Historical data | 2018 - 2023 |
| Base year | 2024 |
| Forecast period | 2025 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Small & Medium Enterprises, Large Enterprise |
| Key market players worldwide | Adobe Inc, Capstone Copper Corp, Freshworks Inc Ordinary Shares Class A, Microsoft Corp, Monday.Com Ltd Ordinary Shares, Hewlett Packard Enterprise Co, Oracle Corp, Salesforce Inc, SAP SE, Hellman & Friedman, Zoho |
Other key industry trends
- In terms of revenue, U.S. accounted for 34.0% of the global customer relationship management market in 2024.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In North America, U.S. customer relationship management market is projected to lead the regional market in terms of revenue in 2030.
- Canada is the fastest growing regional market in North America and is projected to reach USD 10,174.1 million by 2030.
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Customer Relationship Management Market Scope
Customer Relationship Management Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|---|---|---|---|
| Capstone Copper Corp | View profile | 3008 | 510 West Georgia Street, Suite 2100, Vancouver, BC, Canada, V6B 0M3 | https://www.capstonecopper.com |
| Hellman & Friedman | View profile | 51-100 | San Francisco, California, United States, North America | http://www.hf.com |
| Monday.Com Ltd Ordinary Shares | View profile | 1854 | 6 Yitzhak Sadeh Street, Tel Aviv, Israel, 6777506 | https://www.monday.com |
| Freshworks Inc Ordinary Shares Class A | View profile | 4900 | 2950 S. Delaware Street, Suite 201, San Mateo, CA, United States, 94403 | https://www.freshworks.com |
| Zoho | View profile | 10001+ | Pleasanton, California, United States, North America | https://www.zoho.com |
| Salesforce Inc | View profile | 72682 | 415 Mission Street, 3rd Floor, Salesforce Tower, San Francisco, CA, United States, 94105 | https://www.salesforce.com |
| Hewlett Packard Enterprise Co | View profile | 62000 | 1701 East Mossy Oaks Road, Spring, TX, United States, 77389 | https://www.hpe.com |
| Adobe Inc | View profile | 29945 | 345 Park Avenue, San Jose, CA, United States, 95110-2704 | https://www.adobe.com |
| SAP SE | View profile | 107602 | Dietmar-Hopp-Allee 16, Walldorf, BW, Germany, 69190 | https://www.sap.com |
| Microsoft Corp | View profile | 221000 | One Microsoft Way, Redmond, WA, United States, 98052-6399 | https://www.microsoft.com |
| Oracle Corp | View profile | 164000 | 2300 Oracle Way, Austin, TX, United States, 78741 | https://www.oracle.com |
U.S. customer relationship management market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer relationship management market will help companies and investors design strategic landscapes.
Large enterprise was the largest segment with a revenue share of 68.16% in 2024. Horizon Databook has segmented the U.S. customer relationship management market based on small & medium enterprises, large enterprise covering the revenue growth of each sub-segment from 2018 to 2030.
The Customer Relationship Management (CRM) market in the United States is a highly competitive and mature market. The CRM market in the US is characterized by high levels of innovation and a wide range of products and services offered to businesses of all sizes. In recent years.
This has been driven by a number of factors, including the increasing importance of customer experience, the growth of omnichannel customer engagement, and the need for businesses to manage their customer data more effectively.
In conclusion, the CRM market in the US is highly competitive, dynamic, and growing, offering a wide range of products and services to businesses of all sizes.
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Target buyers of U.S. customer relationship management market databook
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Our clientele includes a mix of customer relationship management market companies, investment firms, advisory firms & academic institutions.
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Horizon Databook provides a detailed overview of country-level data and insights on the U.S. customer relationship management market , including forecasts for subscribers. This country databook contains high-level insights into U.S. customer relationship management market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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U.S. customer relationship management market size, by application, 2018-2030 (US$M)
U.S. Customer Relationship Management Market Outlook Share, 2024 & 2030 (US$M)
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