India Customer Relationship Management Market Size & Outlook
Related Markets
India customer relationship management market highlights
- The India customer relationship management market generated a revenue of USD 2,428.8 million in 2024 and is expected to reach USD 6,684.8 million by 2030.
- The India market is expected to grow at a CAGR of 18.7% from 2025 to 2030.
- In terms of segment, large enterprise was the largest revenue generating enterprise size in 2024.
- Small & Medium Enterprises is the most lucrative enterprise size segment registering the fastest growth during the forecast period.
Customer relationship management market data book summary
| Market revenue in 2024 | USD 2,428.8 million |
| Market revenue in 2030 | USD 6,684.8 million |
| Growth rate | 18.7% (CAGR from 2025 to 2030) |
| Largest segment | Large enterprise |
| Fastest growing segment | Small & Medium Enterprises |
| Historical data | 2018 - 2023 |
| Base year | 2024 |
| Forecast period | 2025 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Small & Medium Enterprises, Large Enterprise |
| Key market players worldwide | Adobe Inc, Capstone Copper Corp, Freshworks Inc Ordinary Shares Class A, Microsoft Corp, Monday.Com Ltd Ordinary Shares, Hewlett Packard Enterprise Co, Oracle Corp, Salesforce Inc, SAP SE, Hellman & Friedman, Zoho |
Other key industry trends
- In terms of revenue, India accounted for 3.3% of the global customer relationship management market in 2024.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In Asia Pacific, China customer relationship management market is projected to lead the regional market in terms of revenue in 2030.
- India is the fastest growing regional market in Asia Pacific and is projected to reach USD 6,684.8 million by 2030.
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Customer Relationship Management Market Scope
Customer Relationship Management Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|---|---|---|---|
| Capstone Copper Corp | View profile | 3008 | 510 West Georgia Street, Suite 2100, Vancouver, BC, Canada, V6B 0M3 | https://www.capstonecopper.com |
| Hellman & Friedman | View profile | 51-100 | San Francisco, California, United States, North America | http://www.hf.com |
| Monday.Com Ltd Ordinary Shares | View profile | 1854 | 6 Yitzhak Sadeh Street, Tel Aviv, Israel, 6777506 | https://www.monday.com |
| Freshworks Inc Ordinary Shares Class A | View profile | 4900 | 2950 S. Delaware Street, Suite 201, San Mateo, CA, United States, 94403 | https://www.freshworks.com |
| Zoho | View profile | 10001+ | Pleasanton, California, United States, North America | https://www.zoho.com |
| Salesforce Inc | View profile | 72682 | 415 Mission Street, 3rd Floor, Salesforce Tower, San Francisco, CA, United States, 94105 | https://www.salesforce.com |
| Hewlett Packard Enterprise Co | View profile | 62000 | 1701 East Mossy Oaks Road, Spring, TX, United States, 77389 | https://www.hpe.com |
| Adobe Inc | View profile | 29945 | 345 Park Avenue, San Jose, CA, United States, 95110-2704 | https://www.adobe.com |
| SAP SE | View profile | 107602 | Dietmar-Hopp-Allee 16, Walldorf, BW, Germany, 69190 | https://www.sap.com |
| Microsoft Corp | View profile | 221000 | One Microsoft Way, Redmond, WA, United States, 98052-6399 | https://www.microsoft.com |
| Oracle Corp | View profile | 164000 | 2300 Oracle Way, Austin, TX, United States, 78741 | https://www.oracle.com |
India customer relationship management market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer relationship management market will help companies and investors design strategic landscapes.
Large enterprise was the largest segment with a revenue share of 72.81% in 2024. Horizon Databook has segmented the India customer relationship management market based on small & medium enterprises, large enterprise covering the revenue growth of each sub-segment from 2018 to 2030.
Large businesses first primarily utilized CRM and only offered the most basic features, such as customer databases. However, in recent years, even SMEs in India have begun to use CRM. Newer technology and ideas, such as SAAS and social media integrations, have made this viable.
Additionally, CRM now encompasses a 360-degree view of customer interactions across a variety of channels, including but not limited to telephone conversations, chats, emails, customer portals, and mobile apps, rather than just being a simple customer database.
Additionally, CRM is available almost everywhere in India due to the widespread use of the internet and the decreasing cost of broadband.
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Target buyers of India customer relationship management market databook
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Our clientele includes a mix of customer relationship management market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of country-level data and insights on the India customer relationship management market , including forecasts for subscribers. This country databook contains high-level insights into India customer relationship management market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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India customer relationship management market size, by application, 2018-2030 (US$M)
India Customer Relationship Management Market Outlook Share, 2024 & 2030 (US$M)
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