Speech Analytics Market Report

Speech Analytics Market Analysis By Type (Solution, Service), By Deployment (On-Premise, Cloud), By Enterprise Size (Small & Medium Enterprise, Large Enterprise), By End-Use (BFSI, Telecom, IT, Retail, Healthcare, Hospitality) And Segment Forecasts, 2018 - 2025

  • Published Date: Apr, 2015
  • Base Year for Estimate: 2015
  • Report ID: GVR-1-68038-209-9
  • Format: Electronic (PDF)
  • Historical Data: 2014 - 2015
  • Number of Pages: 117

Table of Contents

Chapter 1. Methodology and Scope
                     1.1. Research Methodology
                     1.2. Research Scope & Assumptions
                     1.3. List of Data Sources
                     1.4. List of Abbreviations
Chapter 2. Executive Summary
                     2.1. Market Snapshot
Chapter 3. Speech Analytics Market Variables, Trends & Scope
                     3.1. Market Segmentation &Scope
                     3.2. Penetration &Growth Prospect Mapping
                     3.3. Value Chain Analysis
                     3.4. Market Dynamics
                        3.4.1. Market driver analysis
                              3.4.1.1. Increasing number of contact center’s
                              3.4.1.2. The growing significance of voice in multi-channel world
                              3.4.1.3. Intensifying focus on customer satisfaction and experience
                        3.4.2. Market restraints/challenges analysis
                              3.4.2.1. High investment cost
                              3.4.2.2. Complex technology system integration
                        3.4.3. Market opportunity analysis
                              3.4.3.1. Voice control over the Internet of Things (IoT) devices
                     3.5. Penetration &Growth Prospect Mapping
                     3.6. Speech Analytics Market - Porter’s Analysis
                     3.7. Speech Analytics Market Share Analysis, 2015
                     3.8. Speech Analytics Market- PEST
Chapter 4. Speech Analytics: Type Estimates & Trend Analysis (USD Million)
                     4.1. Global Speech Analytics Market Share by Type, 2015 & 2025
                     4.2. Solution
                        4.2.1. Market estimates and forecasts, 2014- 2025
                        4.2.2. Market estimates and forecasts, by region, 2014 - 2025
                     4.3. Service
                        4.3.1. Market estimates and forecasts, 2014 - 2025
                        4.3.2. Market estimates and forecasts, by region, 2014 - 2025
Chapter 5. Speech Analytics: Deployment Estimates & Trend Analysis (USD Million)
                     5.1. Global Speech Analytics Market Share by Deployment, 2015 & 2025
                     5.2. On-premise
                        5.2.1. Market estimates and forecasts, 2014- 2025
                        5.2.2. Market estimates and forecasts, by region, 2014 - 2025
                     5.3. Cloud
                        5.3.1. Market estimates and forecasts, 2014 - 2025
                        5.3.2. Market estimates and forecasts, by region, 2014 - 2025
Chapter 6. Speech Analytics: Enterprise Size Estimates & Trend Analysis (USD Million)
                     6.1. Global Speech Analytics Market Share by Enterprise Size, 2015 & 2025
                     6.2. Small &Medium Enterprises (SMEs)
                        6.2.1. Market estimates and forecasts, 2014- 2025
                        6.2.2. Market estimates and forecasts, by region, 2014 - 2025
                     6.3. Large Enterprises
                        6.3.1. Market estimates and forecasts, 2014 - 2025
                        6.3.2. Market estimates and forecasts, by region, 2014 - 2025
Chapter 7. Speech Analytics: End-use Estimates & Trend Analysis (USD Million)
                     7.1. Global Speech Analytics Market Share by Application, 2015 & 2025
                     7.2. BFSI
                        7.2.1. Market estimates and forecast, 2014 - 2025
                        7.2.2. Market estimates and forecasts, by region, 2014 - 2025
                     7.3. Telecommunication
                        7.3.1. Market estimates and forecast, 2014 - 2025
                        7.3.2. Market estimates and forecasts, by region, 2014 - 2025
                     7.4. IT
                        7.4.1. Market estimates and forecast, 2014 - 2025
                        7.4.2. Market estimates and forecasts, by region, 2014 - 2025
                     7.5. Retail
                        7.5.1. Market estimates and forecast, 2014 - 2025
                        7.5.2. Market estimates and forecasts, by region, 2014 - 2025
                     7.6. Healthcare
                        7.6.1. Market estimates and forecast, 2014 - 2025
                        7.6.2. Market estimates and forecasts, by region, 2014 - 2025
                     7.7. Government
                        7.7.1. Market estimates and forecast, 2014 - 2025
                        7.7.2. Market estimates and forecasts, by region, 2014 - 2025
                     7.8. Hospitality
                        7.8.1. Market estimates and forecast, 2014 - 2025
                        7.8.2. Market estimates and forecasts, by region, 2014 - 2025
                     7.9. Others
                        7.9.1. Market estimates and forecast, 2014 - 2025
                        7.9.2. Market estimates and forecasts, by region, 2014 - 2025
Chapter 8. Speech Analytics: Regional Estimates & Trend Analysis (USD Million)
                     8.1. Global Speech Analytics Market Share by Region, 2015 & 2024
                     8.2. North America
                        8.2.1. Market estimates and forecast, 2014 - 2025
                        8.2.2. Market estimates and forecast, by type, 2014 - 2025
                        8.2.3. Market estimates and forecast, by deployment, 2014 - 2025
                        8.2.4. Market estimates and forecast, by enterprise size 2014 - 2025
                        8.2.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.2.6. U.S.
                              8.2.6.1. Market estimates and forecast, 2014 - 2025
                              8.2.6.2. Market estimates and forecast, by type, 2014 - 2025
                              8.2.6.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.2.6.4. Market estimates and forecast, by enterprise size 2014 - 2025
                              8.2.6.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.2.7. Canada
                              8.2.7.1. Market estimates and forecast, 2014 - 2025
                              8.2.7.2. Market estimates and forecast, by type, 2014 - 2025
                              8.2.7.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.2.7.4. Market estimates and forecast, by enterprise size 2014 - 2025
                              8.2.7.5. Market estimates and forecast, by end-use, 2014 - 2025
                     8.3. Europe
                        8.3.1. Market estimates and forecast, 2014 - 2025
                        8.3.2. Market estimates and forecast, by type, 2014 - 2025
                        8.3.3. Market estimates and forecast, by deployment, 2014 - 2025
                        8.3.4. Market estimates and forecast, by enterprise size 2014 - 2025
                        8.3.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.3.6. UK
                              8.3.6.1. Market estimates and forecast, 2014 - 2025
                              8.3.6.2. Market estimates and forecast, by type, 2014 - 2025
                              8.3.6.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.3.6.4. Market estimates and forecast, by enterprise size 2014 - 2025
                              8.3.6.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.3.7. Germany
                              8.3.7.1. Market estimates and forecast, 2014 - 2025
                              8.3.7.2. Market estimates and forecast, by type, 2014 - 2025
                              8.3.7.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.3.7.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                              8.3.7.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.3.8. France
                              8.3.8.1. Market estimates and forecast, 2014 - 2025
                              8.3.8.2. Market estimates and forecast, by type, 2014 - 2025
                              8.3.8.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.3.8.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                              8.3.8.5. Market estimates and forecast, by end-use, 2014 - 2025
                     8.4. Asia Pacific
                        8.4.1. Market estimates and forecast, 2014 - 2025
                        8.4.2. Market estimates and forecast, by type, 2014 - 2025
                        8.4.3. Market estimates and forecast, by deployment, 2014 - 2025
                        8.4.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                        8.4.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.4.6. China
                              8.4.6.1. Market estimates and forecast, 2014 - 2025
                              8.4.6.2. Market estimates and forecast, by type, 2014 - 2025
                              8.4.6.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.4.6.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                              8.4.6.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.4.7. India
                              8.4.7.1. Market estimates and forecast, 2014 - 2025
                              8.4.7.2. Market estimates and forecast, by type, 2014 - 2025
                              8.4.7.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.4.7.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                              8.4.7.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.4.8. Japan
                              8.4.8.1. Market estimates and forecast, 2014 - 2025
                              8.4.8.2. Market estimates and forecast, by type, 2014 - 2025
                              8.4.8.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.4.8.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                              8.4.8.5. Market estimates and forecast, by end-use, 2014 - 2025
                     8.5. Latin America
                        8.5.1. Market estimates and forecast, 2014 - 2025
                        8.5.2. Market estimates and forecast, by type, 2014 - 2025
                        8.5.3. Market estimates and forecast, by deployment, 2014 - 2025
                        8.5.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                        8.5.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.5.6. Brazil
                              8.5.6.1. Market estimates and forecast, 2014 - 2025
                              8.5.6.2. Market estimates and forecast, by type, 2014 - 2025
                              8.5.6.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.5.6.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                              8.5.6.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.5.7. Mexico
                              8.5.7.1. Market estimates and forecast, 2014 - 2025
                              8.5.7.2. Market estimates and forecast, by type, 2014 - 2025
                              8.5.7.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.5.7.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                              8.5.7.5. Market estimates and forecast, by end-use, 2014 - 2025
                     8.6. Middle East & Africa (MEA)
                        8.6.1. Market estimates and forecast, 2014 - 2025
                        8.6.2. Market estimates and forecast, by type, 2014 - 2025
                        8.6.3. Market estimates and forecast, by deployment, 2014 - 2025
                        8.6.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                        8.6.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.6.6. Saudi Arabia
                              8.6.6.1. Market estimates and forecast, 2014 - 2025
                              8.6.6.2. Market estimates and forecast, by type, 2014 - 2025
                              8.6.6.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.6.6.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                              8.6.6.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.6.7. UAE
                              8.6.7.1. Market estimates and forecast, 2014 - 2025
                              8.6.7.2. Market estimates and forecast, by type, 2014 - 2025
                              8.6.7.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.6.7.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                              8.6.7.5. Market estimates and forecast, by end-use, 2014 - 2025
Chapter 9. Competitive Landscape
                     9.1. Company Market Share Analysis, 2015
                     9.2. Vendor Landscape
                     9.3. Competitive Environment
                     9.4. Company Market Positioning
                     9.5. Strategy Framework
Chapter 10. Company Profiles
                     10.1. ASC Technologies
                        10.1.1. Company overview
                        10.1.2. Financial performance
                        10.1.3. Product benchmarking
                        10.1.4. Strategic initiatives
                     10.2. Avaya
                        10.2.1. Company overview
                        10.2.2. Financial performance
                        10.2.3. Product benchmarking
                        10.2.4. Strategic initiatives
                     10.3. Business Systems
                        10.3.1. Company overview
                        10.3.2. Financial performance
                        10.3.3. Product benchmarking
                        10.3.4. Strategic initiatives
                     10.4. Calabrio
                        10.4.1. Company overview
                        10.4.2. Financial performance
                        10.4.3. Product benchmarking
                        10.4.4. Strategic initiatives
                     10.5. CallMiner
                        10.5.1. Company overview
                        10.5.2. Financial performance
                        10.5.3. Product benchmarking
                        10.5.4. Strategic initiatives
                     10.6. Clarabridge
                        10.6.1. Company overview
                        10.6.2. Financial performance
                        10.6.3. Product benchmarking
                        10.6.4. Strategic initiatives
                     10.7. GemaTech
                        10.7.1. Company overview
                        10.7.2. Financial performance
                        10.7.3. Product benchmarking
                        10.7.4. Strategic initiatives
                     10.8. Genesys
                        10.8.1. Company overview
                        10.8.2. Financial performance
                        10.8.3. Product benchmarking
                        10.8.4. Strategic initiatives
                     10.9. inContact
                        10.9.1. Company overview
                        10.9.2. Financial performance
                        10.9.3. Product benchmarking
                        10.9.4. Strategic initiatives
                     10.10. Interactive Intelligence Group Inc.
                        10.10.1. Company overview
                        10.10.2. Financial performance
                        10.10.3. Product benchmarking
                        10.10.4. Strategic initiatives
                     10.11. New Voice Media
                        10.11.1. Company overview
                        10.11.2. Financial performance
                        10.11.3. Product benchmarking
                        10.11.4. Strategic initiatives
                     10.12. NICE Systems
                        10.12.1. Company overview
                        10.12.2. Financial performance
                        10.12.3. Product benchmarking
                        10.12.4. Strategic initiatives
                     10.13. OnviSource
                        10.13.1. Company overview
                        10.13.2. Financial performance
                        10.13.3. Product benchmarking
                        10.13.4. Strategic initiatives
                     10.14. OPEX Hosting
                        10.14.1. Company overview
                        10.14.2. Financial performance
                        10.14.3. Product benchmarking
                        10.14.4. Strategic initiatives
                     10.15. Verint
                        10.15.1. Company overview
                        10.15.2. Financial performance
                        10.15.3. Product benchmarking
                        10.15.4. Strategic initiatives


List of Tables

1. Global Speech Analytics market, 2014 - 2025 (USD Million)
2. Global Speech Analytics market, by type, 2014 - 2025 (USD Million)
3. Global Speech Analytics market, by deployment, 2014 - 2025 (USD Million)
4. Global Speech Analytics market, by enterprise size, 2014 - 2025 (USD Million)
5. Global Speech Analytics market, by end-use, 2014 - 2025 (USD Million)
6. Global Speech Analytics market, by region, 2014 - 2025 (USD Million)
7. Solution speech analytics market, 2014 - 2025 (USD Million)
8. Solution speech analytics market by region, 2014 - 2025 (USD Million)
9. Service speech analytics market, 2014 - 2025 (USD Million)
10. Service speech analytics market by region, 2014 - 2025 (USD Million)
11. SMEs market, 2014 - 2025 (USD Million)
12. SMEs market by region, 2014 - 2025 (USD Million)
13. Large Enterprise market, 2014 - 2025 (USD Million)
14. Large Enterprise market by region, 2014 - 2025 (USD Million)
15. Speech analytics demand in BFSI, 2014 - 2025 (USD Million)
16. Speech analytics demand in BFSI by region, 2014 - 2025 (USD Million)
17. Speech analytics demand in telecommunication, 2014 - 2025 (USD Million)
18. Speech analytics demand in telecommunication by region, 2014 - 2025 (USD Million)
19. Speech analytics demand in IT, 2014 - 2025 (USD Million)
20. Speech analytics demand in IT by region, 2014 - 2025 (USD Million)
21. Speech analytics demand in retail, 2014 - 2025 (USD Million)
22. Speech analytics demand in retail by region, 2014 - 2025 (USD Million)
23. Speech analytics demand in healthcare, 2014 - 2025 (USD Million)
24. Speech analytics demand in healthcare by region, 2014 - 2025 (USD Million)
25. Speech analytics demand in Government, 2014 - 2025 (USD Million)
26. Speech analytics demand in Government by region, 2014 - 2025 (USD Million)
27. Speech analytics demand in hospitality, 2014 - 2025 (USD Million)
28. Speech analytics demand in hospitality by region, 2014 - 2025 (USD Million)
29. Speech analytics demand in other End-Use, 2014 - 2025 (USD Million)
30. Speech analytics demand in other End-Use by region, 2014 - 2025 (USD Million)
31. North America speech analytics market by Type, 2014 - 2025 (USD Million)
32. North America speech analytics market by Deployment, 2014 - 2025 (USD Million)
33. North America speech analytics market by enterprise size 2014 - 2025 (USD Million)
34. North America speech analytics market by end-use 2014 - 2025 (USD Million)
35. U.S. speech analytics market by type, 2014 - 2025 (USD Million)
36. U.S. speech analytics market by deployment, 2014 - 2025 (USD Million)
37. U.S. speech analytics market by enterprise size 2014 - 2025 (USD Million)
38. U.S. speech analytics market by end-use 2014 - 2025 (USD Million)
39. Canada speech analytics market by type, 2014 - 2025 (USD Million)
40. Canada speech analytics market by deployment, 2014 - 2025 (USD Million)
41. Canada speech analytics market by enterprise size 2014 - 2025 (USD Million)
42. Canada speech analytics market by end-use 2014 - 2025 (USD Million)
43. Europe speech analytics market by type, 2014 - 2025 (USD Million)
44. Europe speech analytics market by deployment, 2014 - 2025 (USD Million)
45. Europe speech analytics market by enterprise size 2014 - 2025 (USD Million)
46. Europe speech analytics market by end-use 2014 - 2025 (USD Million)
47. UK speech analytics market by type, 2014 - 2025 (USD Million)
48. UK speech analytics market by deployment, 2014 - 2025 (USD Million)
49. UK speech analytics market by enterprise size 2014 - 2025 (USD Million)
50. UK speech analytics market by end-use 2014 - 2025 (USD Million)
51. Germany speech analytics market by type, 2014 - 2025 (USD Million)
52. Germany speech analytics market by deployment, 2014 - 2025 (USD Million)
53. Germany speech analytics market by enterprise size 2014 - 2025 (USD Million)
54. Germany speech analytics market by end-use 2014 - 2025 (USD Million)
55. France speech analytics market by type, 2014 - 2025 (USD Million)
56. France speech analytics market by deployment, 2014 - 2025 (USD Million)
57. France speech analytics market by enterprise size 2014 - 2025 (USD Million)
58. France speech analytics market by end-use 2014 - 2025 (USD Million)
59. Asia Pacific speech analytics market by type, 2014 - 2025 (USD Million)
60. Asia Pacific speech analytics market by deployment, 2014 - 2025 (USD Million)
61. Asia Pacific speech analytics market by enterprise size 2014 - 2025 (USD Million)
62. Asia Pacific speech analytics market by end-use 2014 - 2025 (USD Million)
63. China speech analytics controller market by type, 2014 - 2025 (USD Million)
64. China speech analytics controller market by deployment, 2014 - 2025 (USD Million)
65. China speech analytics market by enterprise size 2014 - 2025 (USD Million)
66. China speech analytics market by end-use 2014 - 2025 (USD Million)
67. India speech analytics market by type, 2014 - 2025 (USD Million)
68. India speech analytics market by deployment, 2014 - 2025 (USD Million)
69. India speech analytics market by enterprise size 2014 - 2025 (USD Million)
70. India speech analytics market by end-use 2014 - 2025 (USD Million)
71. Japan speech analytics market by type, 2014 - 2025 (USD Million)
72. Japan speech analytics market by deployment, 2014 - 2025 (USD Million)
73. Japan speech analytics market by enterprise size 2014 - 2025 (USD Million)
74. Japan speech analytics market by end-use 2014 - 2025 (USD Million)
75. Latin America speech analytics market by type, 2014 - 2025 (USD Million)
76. Latin America speech analytics market by deployment, 2014 - 2025 (USD Million)
77. Latin America speech analytics market by enterprise size 2014 - 2025 (USD Million)
78. Latin America speech analytics market by end-use 2014 - 2025 (USD Million)
79. Brazil speech analytics market by type, 2014 - 2025 (USD Million)
80. Brazil speech analytics market by deployment, 2014 - 2025 (USD Million)
81. Brazil speech analytics market by enterprise size 2014 - 2025 (USD Million)
82. Brazil speech analytics market by end-use 2014 - 2025 (USD Million)
83. Mexico speech analytics market by type, 2014 - 2025 (USD Million)
84. Mexico speech analytics market by deployment, 2014 - 2025 (USD Million)
85. Mexico speech analytics market by enterprise size 2014 - 2025 (USD Million)
86. Mexico speech analytics market by end-use 2014 - 2025 (USD Million)
87. Middle East & Africa speech analytics market by type, 2014 - 2025 (USD Million)
88. Middle East & Africa speech analytics market by deployment, 2014 - 2025 (USD Million)
89. Middle East & Africa speech analytics market by enterprise size 2014 - 2025 (USD Million)
90. Middle East & Africa speech analytics market by end-use 2014 - 2025 (USD Million)
91. Saudi Arabia speech analytics market by type, 2014 - 2025 (USD Million)
92. Saudi Arabia speech analytics market by deployment, 2014 - 2025 (USD Million)
93. Saudi Arabia speech analytics market by enterprise size 2014 - 2025 (USD Million)
94. Saudi Arabia speech analytics market by end-use 2014 - 2025 (USD Million)
95. UAE speech analytics market by type, 2014 - 2025 (USD Million)
96. UAE speech analytics market by deployment, 2014 - 2025 (USD Million)
97. UAE speech analytics market by enterprise size 2014 - 2025 (USD Million)
98. UAE speech analytics market by end-use 2014 - 2025 (USD Million)


List of Figures

1. Speech Analytics - Key regional takeaway
2. Market segmentation & scope
3. Speech analytics - Market size and growth prospects
4. Speech analytics - Value chain analysis
5. Speech Analytics - Market dynamics
6. Speech analytics - Porters analysis
7. Speech analytics - Company market share analysis, 2015
8. Speech analytics - PEST analysis
9. Speech Analytics market type outlook, 2015 & 2025
10. Speech analytics market enterprise size outlook, 2015 & 2025
11. Speech analytics market end-use outlook, 2015 & 2025
12. Speech analytics market regional outlook, 2015 & 2025
13. North America speech analytics market - Key Takeaways
14. Europe speech analytics market - Key takeaways
15. Asia Pacific speech analytics market - Key takeaways
16. Latin America speech analytics market - Key takeaways
17. Middle East & Africa speech analytics market - Key takeaways

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