U.S. Patient Engagement Solutions Market To Reach $22.41 Billion By 2030

U.S. Patient Engagement Solutions Market Growth & Trends

The U.S. patient engagement solutions market size is anticipated to reach USD 22.41 billion in 2030 and is expected to grow at a CAGR of 19.77% from 2025 to 2030, according to a new report by Grand View Research, Inc. The key factors driving the market growth include rising digitalization in healthcare, the prevalence of chronic conditions, adoption by patients, and the COVID-19 pandemic.

The COVID-19 pandemic acted as a catalyst for rapid business and economic changes. Certain trends, which grew steadily in the past decades, including digital healthcare solutions, unexpectedly became omnipresent as lockdowns directed remote operations and large-scale reliance on technology. In addition, the COVID-19 pandemic has shown the importance for clinicians to have rapid and full access to a patient's history to make the best-informed decision about their care. This propelled the growth of the market.

For instance, in February 2020, Solutionreach, Inc. launched SR Health, an AI-based patient engagement platform for hospitals, health systems, and enterprise healthcare organizations. This was followed by the addition of vaccine distribution messaging as part of its SR Health COVID-19 Communications solution, in January 2021. A large population over the age of 60 is a key driver for the U.S. patient engagement solutions market. This is owing to lower immunity levels in the geriatric population and higher vulnerability to chronic conditions such as obesity, cardiac problems, and cancer.

In fact, as per the U.S. Census Bureau, the median age of the country’s population is estimated to reach age 43 by 2060 with just two-and-a-half working-age adults for every retirement-age individual. This indicates an aging U.S. population that is more likely to avail the best possible treatments to increase life span. The incidence of chronic illnesses in the U.S. is also on the rise despite the availability of several effective therapies. The incidence of chronic illnesses in the U.S. is also on the rise despite the availability of several effective therapies.

Chronic ailments are the leading cause of disability & death and are the leading drivers of the country’s USD 3.8 trillion 12-monthly healthcare costs, according to the CDC. The COVID-19 outbreak has expedited the necessity for digital solutions, highlighting the need for remote care, which is not only preferred but also essential. Increasing adoption of mobile platforms coupled with the dissemination of uninterrupted 3G, 4G networks, and emerging 5G technology, are rapidly boosting the use of mobile health.

Furthermore, there has been an incredible upsurge in the use of mobile phones and the internet by physicians in the U.S. leading to the progress of mobile health solutions. The usage of mobile applications has proven to be very effective in spreading awareness about chronic diseases, managing personal health, communicating with healthcare providers, and maintaining health records. This is expected to fuel the market growth. 

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U.S. Patient Engagement Solutions Market Report Highlights

• The U.S. market experienced high levels of innovation, driven by advancements in AI, machine learning, and telemedicine. For instance, in August 2024, Press Ganey, a healthcare provider of experience measurement and data analytics, announced an expansion of its PX Connect Suite, allowing healthcare organizations to capture and respond to patient feedback directly within Epic

• The AI-driven engagement segment held the largest revenue share of 30.54% in 2024 and is anticipated to expand at the fastest CAGR due to its ability to personalize care and enhance patient-provider interactions

• The web/cloud-based segment dominated the market in 2024 with a revenue share of 67.38% and is anticipated to expand at the fastest CAGR. Factors include the growing adoption of telehealth, increased demand for remote patient monitoring, and the shift to value-based care models

• The enhanced communication segment held the largest revenue share in 2024. With the increasing adoption of AI-driven solutions in healthcare, the demand for advanced communication capabilities is growing

• The healthcare providers segment held the largest revenue share in 2024. Providers handle the highest number of patients and serve as the main point of contact for a wide range of health issues, from general to specialized care, and are the primary adopters of patient engagement solutions

U.S. Patient Engagement Solutions Market Segmentation

Grand View Research has segmented the U.S. Patient Engagement Solutions market report based on technology, form, application, and region:

U.S. Patient Engagement Solutions Type Outlook (Revenue, USD Million, 2018 - 2030)

• AI-Driven Engagement

• Telehealth Solutions

• Patient Portals

• Remote Patient Monitoring

• Population Health Management

• Appointment and Medication Reminders

• Others

U.S. Patient Engagement Solutions Delivery Type Outlook (Revenue, USD Million, 2018 - 2030)

• Web/Cloud-based

• On-premise

U.S. Patient Engagement Solutions Functionality Outlook (Revenue, USD Million, 2018 - 2030)

• Enhanced Communication

• Patient Education

• Predictive Analytics

• Streamlined Operations

• Others

U.S. Patient Engagement Solutions End Use Outlook (Revenue, USD Million, 2018 - 2030)

• Healthcare Providers

  • Outpatient Facility

  • Inpatient Facility

• Healthcare Payers

  • Private

  • Public

• Pharmaceutical Companies (Pharma)

• Pharmacy

  • Independent Pharmacies (Nuclear Pharmacies)

  • Community Pharmacies

  • Mail-Order Pharmacies

  • Retail Pharmacies

  • Digital Pharmacies

  • Specialty Pharmacies

  • Central Fill Pharmacies

  • Compounding Pharmacies

  • Others (Alternate dispensing site, Closed door)

List of Key Players in U.S. Patient Engagement Solutions Market

• Cerner Corporation (Oracle)

• NextGen Healthcare, Inc.

• Epic Systems Corporation

• Allscripts Healthcare, LLC

• McKesson Corporation

• ResMed

• Koninklijke Philips N.V.

• Klara Technologies, Inc.

• CPSI, Ltd.

• Experian Information Solutions, Inc.

• athenahealth

• Solutionreach, Inc.

• IBM