Computer Aided Dispatch Market Size, Share & Trends Report

Computer Aided Dispatch Market Size, Share & Trends Analysis Report By Component, By Vertical (Public Safety, Government & Defense, Transportation, Power & Utilities, Healthcare), By Region, And Segment Forecasts, 2023 - 2030

  • Report ID: GVR-2-68038-321-8
  • Number of Pages: 101
  • Format: Electronic (PDF)
  • Historical Range: 2017 - 2021
  • Industry: Technology

Research Methodology

A three-pronged approach was followed for deducing the computer aided dispatch market estimates and forecasts. The process has three steps: information procurement, analysis, and validation. The whole process is cyclical, and steps repeat until the estimates are validated. The three steps are explained in detail below:

Information procurement: Information procurement is one of the most extensive and important stages in our research process, and quality data is critical for accurate analysis. We followed a multi-channel data collection process for computer aided dispatch market to gather the most reliable and current information possible.

  • We buy access to paid databases such as Hoover’s and Factiva for company financials, industry information, white papers, industry journals, SME journals, and more.
  • We tap into Grand View’s proprietary database of data points and insights from active and archived monitoring and reporting.
  • We conduct primary research with industry experts through questionnaires and one-on-one phone interviews.
  • We pull from reliable secondary sources such as white papers and government statistics, published by organizations like WHO, NGOs, World Bank, etc., Key Opinion Leaders (KoL) publications, company filings, investor documents, and more.
  • We purchase and review investor analyst reports, broker reports, academic commentary, government quotes, and wealth management publications for insightful third-party perspectives.

Analysis: We mine the data collected to establish baselines for forecasting, identify trends and opportunities, gain insight into consumer demographics and drivers, and so much more. We utilized different methods of computer aided dispatch market data depending on the type of information we’re trying to uncover in our research.

  • Market Research Efforts: Bottom-up Approach for estimating and forecasting demand size and opportunity, top-down Approach for new product forecasting and penetration, and combined approach of both Bottom-up and Top-down for full coverage analysis.

  • Value-Chain-Based Sizing & Forecasting: Supply-side estimates for understanding potential revenue through competitive benchmarking, forecasting, and penetration modeling.

  • Demand-side estimates for identifying parent and ancillary markets, segment modeling, and heuristic forecasting.

  • Qualitative Functional Deployment (QFD) Modelling for market share assessment.

Market formulation and validation: We mine the data collected to establish baselines for forecasting, identify trends and opportunities, gain insight into consumer demographics and drivers, and so much more. We utilize different methods of data analysis depending on the type of information we’re trying to uncover in our research.

  • Market Formulation: This step involves the finalization of market numbers. This step on an internal level is designed to manage outputs from the Data Analysis step.

  • Data Normalization: The final market estimates and forecasts are then aligned and sent to industry experts, in-panel quality control managers for validation.

  • This step also entails the finalization of the report scope and data representation pattern.

  • Validation: The process entails multiple levels of validation. All these steps run in parallel, and the study is forwarded for publishing only if all three levels render validated results.

Computer Aided Dispatch Market Categorization:

The computer aided dispatch market was categorized into three segments, namely component (Software, Services), vertical (Public Safety, Government & Defense, Transportation, Power & Utilities, Healthcare), region (North America, Europe, Asia Pacific, Latin America, and Middle East & Africa).

Segment Market Methodology:

The computer aided dispatch market was segmented into component, vertical, region. The demand at a segment level was deduced using a funnel method. Concepts like the TAM, SAM, SOM, etc., were put into practice to understand the demand. We at GVR deploy three methods to deduce market estimates and determine forecasts. These methods are explained below:

Market research approaches: Bottom-up

  • Demand estimation of each product across countries/regions summed up to from the total market.

  • Variable analysis for demand forecast.

  • Demand estimation via analyzing paid database, and company financials either via annual reports or paid database.

  • Primary interviews for data revalidation and insight collection.

Market research approaches: Top-down

  • Used extensively for new product forecasting or analyzing penetration levels.

  • Tool used invoice product flow and penetration models Use of regression multi-variant analysis for forecasting Involves extensive use of paid and public databases.

  • Primary interviews and vendor-based primary research for variable impact analysis.

Market research approaches: Combined

  • This is the most common method. We apply concepts from both the top-down and bottom-up approaches to arrive at a viable conclusion.

Regional Market Methodology:

The computer aided dispatch market was analyzed at a regional level. The globe was divided into North America, Europe, Asia Pacific, Latin America, and Middle East & Africa, keeping in focus variables like consumption patterns, export-import regulations, consumer expectations, etc. These regions were further divided into fifteen countries, namely, the U.S.; Canada; the UK; Germany; France; China; Japan; India; Australia; South Korea; Brazil; Mexico; Saudi Arabia; South Africa; UAE.

All three above-mentioned market research methodologies were applied to arrive at regional-level conclusions. The regions were then summed up to form the global market.

Computer aided dispatch market companies & financials:

The computer aided dispatch market was analyzed via companies operating in the sector. Analyzing these companies and cross-referencing them to the demand equation helped us validate our assumptions and conclusions. Key market players analyzed include:

  • AVTEC INC. - U.S.-based Avtec Inc. is a privately held business. It offers Voice over Internet Protocol (VoIP) dispatch console solutions for railroads, utilities, government agencies, businesses, and aviation as well as public safety. Scout Enterprise, Scout Select, and Scout Care are among the products that the firm offers. The firm provides IP dispatch consoles, telecommunications, radio-over-internet protocols, mobile radio dispatch, radio dispatch consoles, radio dispatch equipment, radio consoles, and specialized dispatch communication consoles for mission-critical communication. Professional services offered by the company include system design and requirements development, IT network analysis and consulting, testing, analysis, and integration of third-party devices, system additions, moves, and modifications, custom report development, problem solving and investigation, and so on.

  • CALIBER PUBLIC SAFETY - Public safety software solutions from Caliber Public Safety include computer-aided dispatch, offender administration, records management, mobile solutions, and pocket policeman software. Law enforcement agencies, municipal and state governments, and public safety officials employ the company's products. Services like GIS, project management, data translation, implementation, and training are also provided by the organization. More than 2,500 organizations in North America are served by Caliber Public Safety and Caliber Justice's jail management and public safety software. Software solutions are offered by Harris Computer's Caliber Justice business segment. Constellation Software Inc. owns Harris Computer, which is the parent company of Caliber Public Safety.

  • CARBYNE - Modern caller solutions, AI-enhanced functionality, improved IP-enabled communication capabilities, and IoT gateways are all provided by a robust ecosystem that supports the company's next-generation 9-1-1 cloud-based call-handling platform. Public Safety Answering Points (PSAPs) get accurate and informative data from the company's linked equipment. Call takers may take use of live video streaming from smartphones, voice failover, industry-leading location, and chat to 911 features. In order to provide cloud-based, IoT-enabled emergency dispatch center solutions, CARBYNE and Cisco Systems, Inc. teamed in April 2019. Furthermore, in order to combine the solutions offered by both businesses, the company has teamed with MARK43 (U.S.), a developer of public safety software solutions.

  • CENTRAL SQUARE - One of the top suppliers of software for public administration and safety is CENTRAL SQUARE. The firm offers a range of products, including software for public administration, public safety, and predictive analytics in the healthcare industry. The company provides mobile public safety software, public safety suite enterprise (Inform), public safety suite pro (Zuercher), jail information management system, public safety analytics, public safety records management, 911 systems, and computer-aided dispatch software under the public safety software category. CENTRAL SQUARE works with about 7,500 organizations across North America to enhance people's lives via technology and government cooperation. To improve public service operations and create safer, smarter communities, the firm collaborates with public sector organizations. Aptean Public Sector purchased FDM Software in 2017. Four businesses-Superion (U.S.), TriTech (U.S.), Aptean Public Sector Business (U.S.), and Zuercher (U.S.)-merged in September 2018 to establish CENTRAL SQUARE.

  • CODY SYSTEMS - Data management, software, integration, and exchange solutions are all offered by privately held CODY Systems. Better data and information management, integration, sharing, and analysis for resource allocation, crime prevention, law enforcement officer and civilian safety, and increased efficiency and cost-effectiveness of public sector and government services are all goals of the company's solutions. Solutions provided by CODY Systems include desktop RMS, hosted/cloud RMS (record management system), field reporting, investigations, CODY corrections, exchange platform, and data aggregation and exchange platform The business provides solutions to public safety, law enforcement, and other public sector organizations.

  • CORTI - Accurate diagnostic guidance for emergency services is provided by CORTI. The business provides artificial intelligence software to assist medical dispatchers in making critical choices and diagnosing diseases in an emergency. The firm offers three products: Review (intelligent quality assurance management), Triage (smart in-call diagnostic support), and Corti Orb (AI implemented on-site). Corti identifies patterns that are invisible to humans by using machine learning algorithms.

  • DOUBLEMAP - DoubleMap is a U.S.-based company that offers smart mobility solutions. In addition to computer-aided dispatch and business analytics, the company provides unique transportation solutions, vehicle telemetry/vehicle diagnostics, automated voice annunciation, GPS bus tracking, run/block system, automatic passenger counting, automatic vehicle locator, bus signage, historical reporting, mobile website, and Android & iPhone/iOS applications. The Trustees of Indiana University, Texas State University, and The Regents of the University of Michigan are a few of the clients of the business. Since March 2014, DoubleMap has owned and operated TapRide as a subsidiary. To establish Journey Holding Corporation, a supplier of transportation system software solutions, DoubleMap combined with Ride Systems (U.S.), a GPS car location service provider, in January 2019.

  • ESO - Ambulance services, fire departments, and medical services may get electronic patient care records software from ESO, a top vendor. For EMS, fire departments, hospitals, and billing, the firm offers a wide range of software solution portfolios. In the field of emergency medical services (EMS), the firm provides various software solutions such as electronic health record, healthcare analytics, EMS billing, emergency personnel management, scheduling, Health Data Exchange (HDE), and EMS dispatch. Across the country, ESO provides services to more than 13,000 hospitals, EMS organizations, and fire departments. Improving community health and safety is the company's top priority.

  • HARRIS COMPUTER - Mission-critical software solutions for the public, corporate, healthcare, and utility sectors are provided by Harris Computer. The firm offers integrated computer-aided dispatch, offender management systems, prison management systems, mobile applications, and record management software as solutions. North America, Europe, Asia Pacific, and Australia are the regions to which Harris Computer supplies its products. To supply software solutions throughout North America in the upcoming years, the firm plans to acquire, manage, and equip enterprises with growth potential. Public, healthcare, utility, and private sector leaders have been purchased by Harris Computer. ACCEO Solutions Inc., Caliber Public System, Global Public Safety, and SmartCOP Inc. are a few of the public sector firms. Constellation Software, Inc. owns Harris Computer and it is one of its subsidiaries.

  • HEXAGON SAFETY & INFRASTRUCTURE - Software solutions that are essential to corporate operations and missions are offered by Hexagon Safety & Infrastructure. The firm is a major force in the global CAD software industry, and its security and public safety products contribute to global population protection. The firm offers a large selection of goods in areas including utilities & communication and public safety equipment. Products including computer-aided dispatch software, application integration software, public safety analytics & reporting, records management systems, and mobility solutions are available in the public safety sector. Applications for these goods may be found in a variety of fields and businesses, including public safety, infrastructure, government, utilities, and communication. A division of Hexagon AB is Hexagon Safety & Infrastructure. One of the top providers of software, sensors, and autonomous solutions is Hexagon AB (Sweden). The firm Hexagon Safety & Infrastructure holds an ISO 9001:2015 certification. With activities spanning North America, Europe, Asia Pacific, and South America, the corporation has created a wide regional footprint. Cisco System Inc., Advancis Software & Services GmbH, Aquasis, CommSys, Inc., and Genesys International Corporation Ltd. are among the companies with whom the firm has partnered.

Value chain-based sizing & forecasting

Supply Side Estimates

  • Company revenue estimation via referring to annual reports, investor presentations, and Hoover’s.

  • Segment revenue determination via variable analysis and penetration modeling.

  • Competitive benchmarking to identify market leaders and their collective revenue shares.

  • Forecasting via analyzing commercialization rates, pipelines, market initiatives, distribution networks, etc.

Demand side estimates

  • Identifying parent markets and ancillary markets

  • Segment penetration analysis to obtain pertinent

  • revenue/volume

  • Heuristic forecasting with the help of subject matter experts

  • Forecasting via variable analysis

Computer Aided Dispatch Market Report Objectives:

  • Understanding market dynamics (in terms of drivers, restraints, & opportunities) in the countries.

  • Understanding trends & variables in the individual countries & their impact on growth and using analytical tools to provide high-level insights into the market dynamics and the associated growth pattern.

  • Understanding market estimates and forecasts (with the base year as 2022, historic information from 2017 to 2021, and forecast from 2023 to 2030). Regional estimates & forecasts for each category are available and are summed up to form the global market estimates.

Computer Aided Dispatch Market Report Assumptions:

  • The report provides market value for the base year 2022 and a yearly forecast till 2030 in terms of revenue/volume or both. The market for each of the segment outlooks has been provided on region & country basis for the above-mentioned forecast period.

  • The key industry dynamics, major technological trends, and application markets are evaluated to understand their impact on the demand for the forecast period. The growth rates were estimated using correlation, regression, and time-series analysis.

  • We have used the bottom-up approach for market sizing, analyzing key regional markets, dynamics, & trends for various products and end-users. The total market has been estimated by integrating the country markets.

  • All market estimates and forecasts have been validated through primary interviews with the key industry participants.

  • Inflation has not been accounted for to estimate and forecast the market.

  • Numbers may not add up due to rounding off.

  • Europe consists of EU-8, Central & Eastern Europe, along with the Commonwealth of Independent States (CIS).

  • Asia Pacific includes South Asia, East Asia, Southeast Asia, and Oceania (Australia & New Zealand).

  • Latin America includes Central American countries and the South American continent

  • Middle East includes Western Asia (as assigned by the UN Statistics Division) and the African continent.

Primary Research

GVR strives to procure the latest and unique information for reports directly from industry experts, which gives it a competitive edge. Quality is of utmost importance to us, therefore every year we focus on increasing our experts’ panel. Primary interviews are one of the critical steps in identifying recent market trends and scenarios. This process enables us to justify and validate our market estimates and forecasts to our clients. With more than 8,000 reports in our database, we have connected with some key opinion leaders across various domains, including healthcare, technology, consumer goods, and the chemical sector. Our process starts with identifying the right platform for a particular type of report, i.e., emails, LinkedIn, seminars, or telephonic conversation, as every report is unique and requires a differentiated approach.

We send out questionnaires to different experts from various regions/ countries, which is dependent on the following factors:

  • Report/Market scope: If the market study is global, we send questionnaires to industry experts across various regions, including North America, Europe, Asia Pacific, Latin America, and MEA.

  • Market Penetration: If the market is driven by technological advancements, population density, disease prevalence, or other factors, we identify experts and send out questionnaires based on region or country dominance.

The time to start receiving responses from industry experts varies based on how niche or well-penetrated the market is. Our reports include a detailed chapter on the KoL opinion section, which helps our clients understand the perspective of experts already in the market space.

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