Computer Aided Dispatch Market Share, Report

Computer Aided Dispatch Market Share, Analysis Report By Component, By Application (Call Management, Dispatch Unit Management, Reporting & Analysis), By Vertical (Government, Healthcare, Transportation), And Segment Forecasts, 2018 - 2025

  • Published Date: Feb, 2018
  • Base Year for Estimate: 2016
  • Report ID: GVR-2-68038-321-8
  • Format: Electronic (PDF)
  • Historical Data: 2014 - 2015
  • Number of Pages: 83

Industry Insights

The global computer aided dispatch market size was valued at USD 1.08 billion in 2016 and is projected to expand at a CAGR of 11.1% over the forecast period. Growing emphasis on public safety, continued digitalization, and emergence of connected devices are anticipated to drive market growth. Demand for computer aided dispatch (CAD) systems is also expected to grow as government regulations and policies continue to evolve and companies continue investing in innovation and advances in CAD solutions.

U.S. computer aided dispatch market

Law enforcement and other government agencies are increasingly adopting CAD solutions in order to effectively manage emergency situations. As these agencies continue to focus on ensuring efficient response to threats associated with criminal activities and natural calamities, the CAD market is anticipated to witness steady growth over the coming years.

Increasing adoption of CAD systems for improving public safety and managing dispatch operations effectively are driving market growth. Introduction of advanced connected devices is also encouraging its adoption.

The U.S. market is expected to grow significantly over the course of the forecast period, along with Europe and Asia Pacific. U.S. boasts a well-established networking and communication infrastructure. Besides, the region is home to prominent providers of CAD systems. This justifies the anticipated growth of the U.S. market for computer aided dispatch.

Component Insights

By component, the CAD market has been bifurcated into solutions and services. Solutions offered include software and hardware. On the other hand, the services segment covers a broader range, such as call management and dispatch management.

The solutions segment accounted for the largest market share in 2016 owing to extensive use of CAD solutions in dispatch operations. However, the services segment is expected to witness significant growth over the forecast period.

Application Insights

CAD applications aid in emergency services as well as others such as taxicabs and couriers. The market has been segmented on the basis of application into call management, dispatch unit management, reporting and analysis, and others.

Dispatch unit management is expected to exhibit the highest CAGR, attributed to increasing demand by law enforcement agencies. The reporting and analysis segment is also expected to grow noticeably over the forecast period.

Vertical Insights

Several industries implement computer aided dispatch systems to achieve maximum efficiencies in dispatch operations. Increasing use of CAD technology to ensure efficient dispatch services in verticals such as government, transportation, utilities, and healthcare is expected to drive market growth.

Global computer aided dispatch market

Government held the largest share in the computer aided dispatch market in 2016 due to increasing adoption of CAD solutions by government agencies. However, the healthcare segment is expected to expand at the highest CAGR over the forecast period owing to soaring need to efficiently manage emergency medical services.

Regional Insights

The North America market has been the driving force behind the growth of the market. Increasing demand for public safety, changing regulations and policies, and presence of advanced networking and communication infrastructure are leading factors boosting the market in North America.

Asia Pacific is expected to be the fastest growing market over the forecast period. Continued urbanization, coupled with evolving government policies, is encouraging the adoption emergency dispatch solutions in emerging economies. The continued rollout of communication and networking infrastructure is also expected to drive the CAD market in APAC over the forecast period.

Computer Aided Dispatch Market Share Insights     

Key market participants in the market for computer aided dispatch include Spillman Technologies, Inc.; Avtec Inc.; Priority Dispatch Corporation; Caliber Public Safety; and TriTech Software Systems.

Technological developments in the field of computer aided dispatch and increased adoption of CAD technologies in public and private sectors have been driving the market. Strong competition has been observed among market players, with several focusing on expanding research and development capabilities to introduce innovative solutions and meeting industry requirements. Increasing demand for CAD systems and economic growth of emerging countries are providing new growth avenues for manufacturers.

Report Scope



Base year for estimation


Actual estimates/Historical data

2014 - 2015

Forecast period

2017 - 2025

Market representation

Revenue in USD Million & CAGR from 2017 to 2025

Regional scope

North America, Europe, Asia Pacific, Rest of the World

Country scope

U.S., Canada, Germany, France, China, and India

Report coverage

Revenue forecast, company ranking, competitive landscape, growth factors, and trends

15% free customization scope (equivalent to 5 analysts working days)

If you need specific market information that is not currently within the scope of the report, we will provide it to you as a part of the customization

Segments Covered in the Report

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of latest industry trends in each of the sub-segments from 2014 to 2025. For this study, Grand View Research has segmented the global computer aided dispatch market report based on component, application, vertical, and region:

  • Component Outlook (Revenue, USD Million, 2014 - 2025)

    • Solutions

    • Services

  • Application Outlook (Revenue, USD Million, 2014 - 2025)

    • Call Management

    • Dispatch Unit Management

    • Reporting and Analysis 

    • Others

  • Vertical Outlook (Revenue, USD Million, 2014 - 2025)

    • Government 

    • Transportation

    • Utilities 

    • Healthcare

  • Regional Outlook (Revenue, USD Million, 2014 - 2025)

    • North America

      • U.S.

      • Canada

    • Europe

      • Germany

      • France

    • Asia Pacific

      • India

      • China

    • Rest of the World

Key questions answered by the report
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