Contact Center Analytics Market Size, Share & Trends Report

Contact Center Analytics Market Size, Share & Trends Analysis Report By Solution, By Service, By Deployment, By Enterprise Size, By Application, By End-use, By Region, And Segment Forecasts, 2020 - 2026

  • Published Date: Sep, 2020
  • Base Year for Estimate: 2019
  • Report ID: GVR-4-68039-075-9
  • Format: Electronic (PDF)
  • Historical Data: 2015 - 2018
  • Number of Pages: 170

Market Segmentation

  • Contact Center Analytics Solution Outlook (Revenue, USD Million, 2015 - 2026)
    • Cross-channel Analytics
    • Performance Analytics
    • Predictive Analytics
    • Speech Analytics
    • Text Analytics
  • Contact Center Analytics Service Outlook (Revenue, USD Million, 2015 - 2026)
    • Integration & Deployment
    • Support & Maintenance
    • Training & Consulting
    • Managed Services
  • Contact Center Analytics Deployment Outlook (Revenue, USD Million, 2015 - 2026)
    • Hosted
    • On-premise
  • Contact Center Analytics Enterprise Size Outlook (Revenue, USD Million, 2015 - 2026)
    • Large Enterprises
    • Small & Medium Enterprises
  • Contact Center Analytics Application Outlook (Revenue, USD Million, 2015 - 2026)
    • Automatic Call Distributor
    • Customer Experience Management
    • Log Management
    • Real-time Monitoring & Reporting
    • Risk & Compliance Management
    • Workforce Optimization
    • Others
  • Contact Center Analytics End-use Outlook (Revenue, USD Million, 2015 - 2026)
    • BFSI
    • Consumer Goods & Retail
    • Government
    • Healthcare
    • IT & Telecom
    • Travel & Hospitality
    • Others
  • Contact Center Analytics Regional Outlook (Revenue, USD Million, 2015 - 2026)
    • North America
      • North America Contact Center Analytics Market, by Solution
        • Cross-channel Analytics
        • Performance Analytics
        • Predictive Analytics
        • Speech Analytics
        • Text Analytics
      • North America Contact Center Analytics Market, by Service
        • Integration & Deployment
        • Support & Maintenance
        • Training & Consulting
        • Managed Services
      • North America Contact Center Analytics Market, by Deployment
        • Hosted
        • On-premise
      • North America Contact Center Analytics Market, by Enterprise Size
        • Large Enterprises
        • Small & Medium Enterprises
      • North America Contact Center Analytics Market, by Application
        • Automatic Call Distributor
        • Customer Experience Management
        • Log Management
        • Real-time Monitoring & Reporting
        • Risk & Compliance Management
        • Workforce Optimization
        • Others
      • North America Contact Center Analytics Market, by End-Use
        • BFSI
        • Consumer Goods & Retail
        • Government
        • Healthcare
        • IT & Telecom
        • Travel & Hospitality
        • Others
      • The U.S.
        • U.S. Contact Center Analytics Market, by Solution
          • Cross-channel Analytics
          • Performance Analytics
          • Predictive Analytics
          • Speech Analytics
          • Text Analytics
        • U.S. Contact Center Analytics Market, by Service
          • Integration & Deployment
          • Support & Maintenance
          • Training & Consulting
          • Managed Services
        • U.S. Contact Center Analytics Market, by Deployment
          • Hosted
          • On-premise
        • U.S. Contact Center Analytics Market, by Enterprise Size
          • Large Enterprises
          • Small & Medium Enterprises
        • U.S. Contact Center Analytics Market, by Application
          • Automatic Call Distributor
          • Customer Experience Management
          • Log Management
          • Real-time Monitoring & Reporting
          • Risk & Compliance Management
          • Workforce Optimization
          • Others
        • U.S. Contact Center Analytics Market, by End-Use
          • BFSI
          • Consumer Goods & Retail
          • Government
          • Healthcare
          • IT & Telecom
          • Travel & Hospitality
          • Others
      • Canada
        • Canada Contact Center Analytics Market, by Solution
          • Cross-channel Analytics
          • Performance Analytics
          • Predictive Analytics
          • Speech Analytics
          • Text Analytics
        • Canada Contact Center Analytics Market, by Service
          • Integration & Deployment
          • Support & Maintenance
          • Training & Consulting
          • Managed Services
        • Canada Contact Center Analytics Market, by Deployment
          • Hosted
          • On-premise
        • Canada Contact Center Analytics Market, by Enterprise Size
          • Large Enterprises
          • Small & Medium Enterprises
        • Canada Contact Center Analytics Market, by Application
          • Automatic Call Distributor
          • Customer Experience Management
          • Log Management
          • Real-time Monitoring & Reporting
          • Risk & Compliance Management
          • Workforce Optimization
          • Others
        • Canada Contact Center Analytics Market, by End-Use
          • BFSI
          • Consumer Goods & Retail
          • Government
          • Healthcare
          • IT & Telecom
          • Travel & Hospitality
          • Others
    • Europe
      • Europe Contact Center Analytics Market, by Solution
        • Cross-channel Analytics
        • Performance Analytics
        • Predictive Analytics
        • Speech Analytics
        • Text Analytics
      • Europe Contact Center Analytics Market, by Service
        • Integration & Deployment
        • Support & Maintenance
        • Training & Consulting
        • Managed Services
      • Europe Contact Center Analytics Market, by Deployment
        • Hosted
        • On-premise
      • Europe Contact Center Analytics Market, by Enterprise Size
        • Large Enterprises
        • Small & Medium Enterprises
      • Europe Contact Center Analytics Market, by Application
        • Automatic Call Distributor
        • Customer Experience Management
        • Log Management
        • Real-time Monitoring & Reporting
        • Risk & Compliance Management
        • Workforce Optimization
        • Others
      • Europe Contact Center Analytics Market, by End-Use
        • BFSI
        • Consumer Goods & Retail
        • Government
        • Healthcare
        • IT & Telecom
        • Travel & Hospitality
        • Others
      • Germany
        • Germany Contact Center Analytics Market, by Solution
          • Cross-channel Analytics
          • Performance Analytics
          • Predictive Analytics
          • Speech Analytics
          • Text Analytics
        • Germany Contact Center Analytics Market, by Service
          • Integration & Deployment
          • Support & Maintenance
          • Training & Consulting
          • Managed Services
        • Germany Contact Center Analytics Market, by Deployment
          • Hosted
          • On-premise
        • Germany Contact Center Analytics Market, by Enterprise Size
          • Large Enterprises
          • Small & Medium Enterprises
        • Germany Contact Center Analytics Market, by Application
          • Automatic Call Distributor
          • Customer Experience Management
          • Log Management
          • Real-time Monitoring & Reporting
          • Risk & Compliance Management
          • Workforce Optimization
          • Others
        • Germany Contact Center Analytics Market, by End-Use
          • BFSI
          • Consumer Goods & Retail
          • Government
          • Healthcare
          • IT & Telecom
          • Travel & Hospitality
          • Others
      • The U.K.
        • U.K. Contact Center Analytics Market, by Solution
          • Cross-channel Analytics
          • Performance Analytics
          • Predictive Analytics
          • Speech Analytics
          • Text Analytics
        • U.K. Contact Center Analytics Market, by Service
          • Integration & Deployment
          • Support & Maintenance
          • Training & Consulting
          • Managed Services
        • U.K. Contact Center Analytics Market, by Deployment
          • Hosted
          • On-premise
        • U.K. Contact Center Analytics Market, by Enterprise Size
          • Large Enterprises
          • Small & Medium Enterprises
        • U.K. Contact Center Analytics Market, by Application
          • Automatic Call Distributor
          • Customer Experience Management
          • Log Management
          • Real-time Monitoring & Reporting
          • Risk & Compliance Management
          • Workforce Optimization
          • Others
        • U.K. Contact Center Analytics Market, by End Use
          • BFSI
          • Consumer Goods & Retail
          • Government
          • Healthcare
          • IT & Telecom
          • Travel & Hospitality
          • Others
    • Asia Pacific
      • Asia Pacific Contact Center Analytics Market, by Solution
        • Cross-channel Analytics
        • Performance Analytics
        • Predictive Analytics
        • Speech Analytics
        • Text Analytics
      • Asia Pacific Contact Center Analytics Market, by Service
        • Integration & Deployment
        • Support & Maintenance
        • Training & Consulting
        • Managed Services
      • Asia Pacific Contact Center Analytics Market, by Deployment
        • Hosted
        • On-premise
      • Asia Pacific Contact Center Analytics Market, by Enterprise Size
        • Large Enterprises
        • Small & Medium Enterprises
      • Asia Pacific Contact Center Analytics Market, by Application
        • Automatic Call Distributor
        • Customer Experience Management
        • Log Management
        • Real-time Monitoring & Reporting
        • Risk & Compliance Management
        • Workforce Optimization
        • Others
      • Asia Pacific Contact Center Analytics Market, by End Use
        • BFSI
        • Consumer Goods & Retail
        • Government
        • Healthcare
        • IT & Telecom
        • Travel & Hospitality
        • Others
      • China
        • China Contact Center Analytics Market, by Solution
          • Cross-channel Analytics
          • Performance Analytics
          • Predictive Analytics
          • Speech Analytics
          • Text Analytics
        • China Contact Center Analytics Market, by Service
          • Integration & Deployment
          • Support & Maintenance
          • Training & Consulting
          • Managed Services
        • China Contact Center Analytics Market, by Deployment
          • Hosted
          • On-premise
        • China Contact Center Analytics Market, by Enterprise Size
          • Large Enterprises
          • Small & Medium Enterprises
        • China Contact Center Analytics Market, by Application
          • Automatic Call Distributor
          • Customer Experience Management
          • Log Management
          • Real-time Monitoring & Reporting
          • Risk & Compliance Management
          • Workforce Optimization
          • Others
        • China Contact Center Analytics Market, by End Use
          • BFSI
          • Consumer Goods & Retail
          • Government
          • Healthcare
          • IT & Telecom
          • Travel & Hospitality
          • Others
      • India
        • India Contact Center Analytics Market, by Solution
          • Cross-channel Analytics
          • Performance Analytics
          • Predictive Analytics
          • Speech Analytics
          • Text Analytics
        • India Contact Center Analytics Market, by Service
          • Integration & Deployment
          • Support & Maintenance
          • Training & Consulting
          • Managed Services
        • India Contact Center Analytics Market, by Deployment
          • Hosted
          • On-premise
        • India Contact Center Analytics Market, by Enterprise Size
          • Large Enterprises
          • Small & Medium Enterprises
        • India Contact Center Analytics Market, by Application
          • Automatic Call Distributor
          • Customer Experience Management
          • Log Management
          • Real-time Monitoring & Reporting
          • Risk & Compliance Management
          • Workforce Optimization
          • Others
        • India Contact Center Analytics Market, by End Use
          • BFSI
          • Consumer Goods & Retail
          • Government
          • Healthcare
          • IT & Telecom
          • Travel & Hospitality
          • Others
      • Japan
        • Japan Contact Center Analytics Market, by Solution
          • Cross-channel Analytics
          • Performance Analytics
          • Predictive Analytics
          • Speech Analytics
          • Text Analytics
        • Japan Contact Center Analytics Market, by Service
          • Integration & Deployment
          • Support & Maintenance
          • Training & Consulting
          • Managed Services
        • Japan Contact Center Analytics Market, by Deployment
          • Hosted
          • On-premise
        • Japan Contact Center Analytics Market, by Enterprise Size
          • Large Enterprises
          • Small & Medium Enterprises
        • Japan Contact Center Analytics Market, by Application
          • Automatic Call Distributor
          • Customer Experience Management
          • Log Management
          • Real-time Monitoring & Reporting
          • Risk & Compliance Management
          • Workforce Optimization
          • Others
        • Japan Contact Center Analytics Market, by End Use
          • BFSI
          • Consumer Goods & Retail
          • Government
          • Healthcare
          • IT & Telecom
          • Travel & Hospitality
          • Others
    • Latin America
      • Latin America Contact Center Analytics Market, by Solution
        • Cross-channel Analytics
        • Performance Analytics
        • Predictive Analytics
        • Speech Analytics
        • Text Analytics
      • Latin America Contact Center Analytics Market, by Service
        • Integration & Deployment
        • Support & Maintenance
        • Training & Consulting
        • Managed Services
      • Latin America Contact Center Analytics Market, by Deployment
        • Hosted
        • On-premise
      • Latin America Contact Center Analytics Market, by Enterprise Size
        • Large Enterprises
        • Small & Medium Enterprises
      • Latin America Contact Center Analytics Market, by Application
        • Automatic Call Distributor
        • Customer Experience Management
        • Log Management
        • Real-time Monitoring & Reporting
        • Risk & Compliance Management
        • Workforce Optimization
        • Others
      • Latin America Contact Center Analytics Market, by End Use
        • BFSI
        • Consumer Goods & Retail
        • Government
        • Healthcare
        • IT & Telecom
        • Travel & Hospitality
        • Others
      • Brazil
        • Brazil Contact Center Analytics Market, by Solution
          • Cross-channel Analytics
          • Performance Analytics
          • Predictive Analytics
          • Speech Analytics
          • Text Analytics
        • Brazil Contact Center Analytics Market, by Service
          • Integration & Deployment
          • Support & Maintenance
          • Training & Consulting
          • Managed Services
        • Brazil Contact Center Analytics Market, by Deployment
          • Hosted
          • On-premise
        • Brazil Contact Center Analytics Market, by Enterprise Size
          • Large Enterprises
          • Small & Medium Enterprises
        • Brazil Contact Center Analytics Market, by Application
          • Automatic Call Distributor
          • Customer Experience Management
          • Log Management
          • Real-time Monitoring & Reporting
          • Risk & Compliance Management
          • Workforce Optimization
          • Others
        • Brazil Contact Center Analytics Market, by End Use
          • BFSI
          • Consumer Goods & Retail
          • Government
          • Healthcare
          • IT & Telecom
          • Travel & Hospitality
          • Others
    • Middle East & Africa
      • Middle East & Africa Contact Center Analytics Market, by Solution
        • Cross-channel Analytics
        • Performance Analytics
        • Predictive Analytics
        • Speech Analytics
        • Text Analytics
      • Middle East & Africa Contact Center Analytics Market, by Service
        • Integration & Deployment
        • Support & Maintenance
        • Training & Consulting
        • Managed Services
      • Middle East & Africa Contact Center Analytics Market, by Deployment
        • Hosted
        • On-premise
      • Middle East & Africa Contact Center Analytics Market, by Enterprise Size
        • Large Enterprises
        • Small & Medium Enterprises
      • Middle East & Africa Contact Center Analytics Market, by Application
        • Automatic Call Distributor
        • Customer Experience Management
        • Log Management
        • Real-time Monitoring & Reporting
        • Risk & Compliance Management
        • Workforce Optimization
        • Others
      • Middle East & Africa Contact Center Analytics Market, by End Use
        • BFSI
        • Consumer Goods & Retail
        • Government
        • Healthcare
        • IT & Telecom
        • Travel & Hospitality
        • Others

Report content

Qualitative Analysis

  • Industry overview
  • Industry trends
  • Market drivers and restraints
  • Market size
  • Growth prospects
  • Porter’s analysis
  • PESTEL analysis
  • Key market opportunities prioritized
  • Competitive landscape
    • Company overview
    • Financial performance
    • Product benchmarking
    • Latest strategic developments

Quantitative Analysis

  • Market size, estimates, and forecast from 2015 to 2026
  • Market estimates and forecast for product segments up to 2026
  • Regional market size and forecast for product segments up to 2026
  • Market estimates and forecast for application segments up to 2026
  • Regional market size and forecast for application segments up to 2026
  • Company financial performance
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