Convergent Billing Market Size, Share & Trends Report

Convergent Billing Market Size, Share & Trends Analysis Report By Solution, By Service, By Deployment (Cloud, On-premise), By Region, And Segment Forecasts, 2019 To 2025

  • Published Date: ---
  • Base Year for Estimate: ---
  • Report ID: GVR5871
  • Format: Electronic (PDF)
  • Historical Data: ---
  • Number of Pages: 0

The global convergent billing market is anticipated to register a CAGR of 22.1% over the period between 2019 and 2025. The market is expected to grow due to the increased use of telecom services by a larger customer base due to the development of a single billing platform providing an integrated view of all the services and product offerings to the consumers. The system enables consumers to contact call centers and receive a single customer invoice or a unified view of the bill and make a single payment for all the services.

The use of service convergent billing systems has helped service providers improve the quality of their communication services by helping in reducing the time needed to advertise new services and has also improved the customer service with real-time billing to better personalize the telecom experience. However, the incompatibility of legacy systems with converged networks could hinder the growth prospects of the convergent billing market to a certain extent. Communication service providers are partnering with over-the-top service providers and investing in new infrastructure to resolve this problem.

The convergent billing system market is segmented on the basis of solutions, services, deployment, and region. The solutions segment is further segmented into customer relationship management, settlement and payment management, mediation, and voucher management. The customer relationship management segment accounted for the largest market share as the telecom end-use industry has now become more customer-centric and the major market players are focusing on retaining their existing customers.

On the basis of services, the convergent billing market is classified into consulting, managed, and customization services. The managed services segment is expected to grow at the highest rate as several enterprises prefer to outsource their billing and payment functions to concentrate on their prime functions.

On the basis of deployment, the convergent billing market is segmented into the cloud and on-premise. Convergent billing systems are being increasingly deployed through the cloud as they provide several benefits on fronts such as flexibility of use and cost. The cloud deployment segment is further gaining momentum as cloud deployment improves the real-time customer experience.

The Asia Pacific region holds the largest market share, thanks to the presence of countries having a large subscriber base of communication service providers such as India and China. The increased competition among communication service providers in the Asia Pacific region has led to an increased demand for convergent billing systems.

According to the Telecommunications Act in the U.S., regulatory barriers to entry in the telecom market have been removed which has opened the market for new competitors. This has led to the entry of a large number of communication service providers in the region, thereby increasing the competition in the market.

The key players in the convergent billing market are ALE International, AMDOCS, Huawei Technologies Co., Ltd., IBM Corporation, Elitecore Technologies Pvt. Ltd., SAP SE, and Redknee Solutions Inc. Leading players are focussing on enhanced customer service to maintain their market positions.

Pricing & Purchase Options

Service Guarantee

  • Quality assurance

    Insured Buying

    This report has a service guarantee. We stand by our report quality.

  • Information security


    We are in compliance with GDPR & CCPR norms. All interactions are confidential.

  • grand view research PCI DSS complaint grand view research gdpr verified
  • Custom research service

    Custom research service

    Design an exclusive study to serve your research needs.

  • Research support

    24/5 Research support

    Get your queries resolved from an industry expert.

Buy Chapters or Sections

Avail customized purchase options to meet your exact research needs:

  • Buy sections of this report
  • Buy country level reports
  • Request for historical data
  • Request discounts available for Start-Ups & Universities