The global IT robotic automation market is anticipated to witness surging growth owing to the increasing need for a virtual workforce worldwide. Robotic automation enables computer software or machines to mimic tasks performed by humans. Tasks are usually rule-based and require step by step completion. IT robotic automation is achieved through software automation using Robotic Process Automation (RPA) technology. Additionally, automation enables access management, availability management, request management, incident management, monitoring, and problem management. Various benefits such as reduced operating costs and agile customer need satisfaction are expected to drive the market. Automation software can safely replace employees performing repetitive tasks. Further, they provide increased accuracy, reliability, and improved work quality. IT robotic automation increases productivity and reduces cost.
IT robotic automation software provides improved efficiency, the ability to leverage other software without requiring integration, which is further expected to positively contribute to the market. Additionally, automation software is increasingly being adopted in the finance and accounting sector. Automation software runs at the GUI level thereby eliminating integration needs. Increasing use of these software in the service industry for enhanced customer satisfaction along with the manufacturing sector to enhance productivity is expected to drive the market. Further, the cost of implementing IT robotic automation in the manufacturing sector is higher compared to the service sector.
IT robotic automation provides improved scalability for efficiently increasing or decreasing production levels at a reduced cost. In industries such where demand for products and services is seasonal as is the case with financial products, improved scalability offered by robotic automation helps to effectively scale throughput at a fixed level of quality and known service levels. IT robotic automation helps increase the security of processes owing to reduced human intervention and limited access to critical resources.
Increasing initial development costs may pose a challenge to the IT robotic automation market. Further, robotic automation services are lucrative to industries where production and service levels are high enough to strike the right balance between cost and output. The market is broadly classified into model-based application tools and process-based application tools. IT robotic automation software is used in various industries such as manufacturing and service industries. Automation software is used for training and professional services automation. Professional services include training and development, BPO, and consulting services. Training services can be optimized using automation software.
North America and Europe are anticipated to contribute significantly to the IT Robotic Automation market over the forecast period owing to increased service quality requirements from consumers in these regions. Asia Pacific countries such as India and China are anticipated to account for major market share owing to increasing IT service providers in these regions over the forecast period.
Key contributors to the IT robotic automation market include IPSoft Inc., BluePrism Ltd., Be Informed BV, Automation Anywhere Inc., Tata Consultancy Services, Accenture PLC, Sutherland Global Services, Cognizant Technology Solutions, Hewlett Packard Company, and Infosys Ltd. Blue Prism offers automation software with development toolkit and methodologies to enable businesses to create robots automating rule-driven business procedures. The software runs attended and does not require human interpretation and data input. Further, the software is anticipated to reduce dependency on offshoring. New York based IPSoft Inc., provides autonomic IT services for infrastructure management. The company has developed IPCenter software capable of detecting diagnosing, remediating, and rescaling incidents and events. The software can learn from experience and assimilate the learning into a shared knowledge library. The company also develops process automation software. The software is anticipated to replaces IT support tasks done by Indian vendors having a large staff. Additionally, the IT automation software provided by IPSoft Inc. can automate a variety of systematic business processes. In Nov 2014, Cognizant acquired Trizetto, which provides efficient healthcare process automation (HPA) platform. The automation platform is being used by Cognizant to provide automation service capabilities across financial and banking services. Cognizant has developed a robotics automation strategy on ADPART and Automatika. ADPART includes patented algorithms to automate test case design and predict vulnerable business processes. Automatika uses algorithms for machine learning and natural language processing.
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