On-call Scheduling Software Market Size, Share & Trends Analysis Report By Component (Solutions, Services), By Type (Cloud-based, On-premise), By Application, By Region, And Segment Forecasts, 2020 - 2027

Report Overview

The global on-call scheduling software market size was valued at USD 0.92 billion in 2019 and is expected to expand at a compound annual growth rate (CAGR) of 31.6% from 2020 to 2027. The promising market growth prospects can be attributed to the increasing need for automation of staffing and on-call communication. On-call scheduling software enables businesses to reach out to their staff quickly. Moreover, auto-rotation features in these solutions help businesses effectively manage their staff or resources.

On-call scheduling solutions help businesses in combining real-time shift calendars of employees with integrated on-call notifications while also keeping track of employee shifts for a day or a rotating schedule with the help of numerous calendar views. The software also sets quotas to ensure minimum employee staffing requirements are met based on role, number of employees, skill, and certification. The software supports businesses in notifying their employees with the right message at the right time.

Businesses are focusing on integrating on-call scheduling software into their business operations to drive business productivity. Moreover, the integration of these solutions with alerting and monitoring systems leads to more efficient teams. Admins are increasingly using on-call scheduling software to easily maintain employee shifts around the calendar to ensure there are no work gaps in coverage. Furthermore, these software solutions allow colleagues to collaborate in real-time across multiple channels.

Robotic Process Automation (RPA) is one of the major trends observed in the on-call scheduling software market. RPA bridges the gap between the convenience of automated scheduling and personalized customer service. RPA tools help clients get personalized answers to their questions, helping them with scheduling appointments and providing other necessary information from chatbots or another RPA. Clients can get the information or help that they need in real-time or when they need it.

A lack of data network infrastructure across organizations is expected to hamper the market growth. The key challenge for on-call scheduling software processes is the limited usage of and knowledge about these scheduling systems. Software businesses from various industries also face challenges related to data acquisition, compute provisioning and management, data storage architectures, networks and communication, computing platforms, and data analytics. The aforementioned factors are expected to hamper the market growth.

Component Insights

In 2019, the solutions segment dominated the market with a revenue share of more than 60.0%. The segment is likely to exhibit promising growth prospects in near future, owing to the increasing adoption of on-call scheduling solutions by organizations and hospitals to resolve critical issues such as system downtime and patient care delays. These solutions make it easy to view, update, and create schedule coverage for any department of an organization. Moreover, they simplify the scheduling process with the help of modifying schedules and easily dispatch messages to scheduled contacts.

The services segment is anticipated to register the highest growth over the forecast period. On-call scheduling services offer the ability to create escalation policies and on-call schedules for a business workforce. On-call scheduling services include answering services and message delivery services. These services are widely used in property management companies, law firms, animal hospitals, locksmith companies, and insurance agencies, among others.

Deployment Insights

The on-premise segment dominated the market in 2019 with a revenue share of more than 59.0%. Numerous companies still prefer to deploy solutions on-premise. Several companies also prefer to manage their data centers in-house. These companies choose to deploy solutions on-premise to aid in managing employee operations and maintain control over all systems and data.

The cloud-based segment is anticipated to register the highest CAGR over the forecast period. The growth can be attributed to the growing adoption of cloud-based software by an increasing number of advertising, marketing, consumer electronics, and real estate businesses, among others. The key features of cloud-based software include multi-location support, group scheduling, and automated scheduling. Furthermore, cloud-based solutions offer space management functionality, which offers users real-time office maps and workplace analytics.

Application Insights

The medical use segment dominated the market with more than a 48.0% revenue share in 2019. On-call scheduling software solutions are being widely used in medical applications as they allow healthcare organizations to manage complex clinical work more effectively. These solutions automate the process of clinical and on-call staff schedule publication, creation, and management across departments and specialties. These solutions also act as a centralized schedule management center, which clinicians can access directly from their mobile devices.

The business segment is anticipated to register the highest growth over the forecast period. The growth can be attributed to the increasing need to improve service quality and end-user satisfaction across businesses. On-call scheduling software allows resource and project managers to create plans, assign, and request staff to undertake specific tasks, and effectively track resource availability. This, as a result, helps project managers in improving resource management.

Regional Insights

The North American region dominated the market in 2019 and accounted for over 30.0% share of global revenue. The growth can be attributed to the presence of several prominent vendors in the region, such as Everbridge, Inc.; ServiceNow, Inc.; and Spok, Inc. Businesses in this region are striving to improve business process efficiency, reduce costs, and enhance the productivity of their employees. This, in turn, is expected to create growth opportunities for regional market growth.

Asia Pacific is expected to register the highest CAGR over the forecast period. In the region, changes in consumer behavior patterns across numerous business sectors, such as corporates and hospitals, have compelled organizations to adopt digitalization in their businesses. This, as a result, is expected to create growth opportunities for cloud-based on-call scheduling software in the region. A large number of small and medium enterprises in the region are focusing on reducing their administration cost, thereby creating growth opportunities for the regional market.

Key Companies & Market Share Insights

The market is highly fragmented in nature. To ensure long-term sustenance in the highly competitive market, prominent vendors adopt strategies such as joint ventures, partnership agreements, product innovations, increased focus on R&D activities, geographical expansion, and mergers and acquisitions. For instance, in June 2020, ServiceNow, Inc. announced that Career, an augmented reality support platform, integrated its augmented reality technology in ServiceNow’s IT service management, field service management, and customer service management solutions. This integration is delivering remote field and customer support services for greater operational efficiencies and customer outcomes.

Numerous players are focusing on developing customized on-call scheduling software to cater to the diverse needs of their clients. For instance, in 2010, Adjuvant Technologies, LLC invested its capital in developing customized on-call scheduling software for medical staff. The company requested hospital facilities to visit its website and request for a free 30-day trial for the Call Scheduler Lite product. The company’s free trial was to help healthcare facilities in creating, maintaining, and publishing a call schedule for their business partners. Some prominent players in the global on-call scheduling software market include:

• 1Call Division of AMTELCO

• Adjuvant Technologies, LLC

• Ambs Call Center

• Central Logic Inc.

• Everbridge, Inc.

• Kronos Incorporated

• Lightning Bolt Solutions

• MDsyncNET

• OpenTempo

• ServiceNow, Inc.

• Shift Administrators LLC

• Spok, Inc.

On-call Scheduling Software Market Report Scope

Segments Covered in the Report

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2016 to 2027. For this study, Grand View Research has segmented the global on-call scheduling software market report based on component, deployment, application, and region:

• Component Outlook (Revenue, USD Million, 2016 - 2027)

  • Solutions

  • Services

• Deployment Outlook (Revenue, USD Million, 2016 - 2027)

  • Cloud-based

  • On-premise

• Application Outlook (Revenue, USD Million, 2016 - 2027)

  • Business

  • Medical Use

  • Others

• Regional Outlook (Revenue, USD Million, 2016 - 2027)

  • North America

    • U.S.

    • Canada

  • Europe

    • Germany

    • U.K.

  • Asia Pacific

    • China

    • India

    • Japan

  • Latin America

    • Brazil

  • Middle East & Africa