The global on-call scheduling software market size was valued at USD 1.49 billion in 2021 and is expected to expand at a compound annual growth rate (CAGR) of 35.3% from 2022 to 2030. The market growth can be attributed to the increasing need for staffing and on-call communication automation. On-call scheduling software is ideal for on-call staffing, healthcare, crisis management, IT alerting, and disaster recovery situations. It enables businesses to reach out to their staff more promptly. Moreover, the real-time collaboration and on-call analytics capabilities of this software help teammates collaborate in real-time across multiple channels. On-call scheduling software allows businesses to send real-time updates to an employee or staff member and track their availability for covering a shift, thus reducing the time required to fill scheduling gaps manually. It also allows them to keep track of employee shifts and rotating schedules by integrating on-call notifications with real-time shift calendars using multiple calendar views.
Numerous on-call scheduling software providers across the globe are integrating with clinical communication solution providers to enhance care team collaborations and improve the patient experience. For instance, in September 2021, 1Call, a division of Amtelco that provides on-call scheduling software integrated with Vocera Communications, Inc., a clinical communication and workflow solution provider, to develop interoperability between their solutions. This interoperability includes hands-free communication devices and smartphone applications and ensures that crucial messages are delivered with contextual information to the right team members on the device of their choice. It also helps to eliminate errors, such as contacting the wrong personnel.
According to Verint Intouch, an intelligence solutions provider, optimized schedules have helped businesses to improve their capacity and productivity by 10% to 15%. Efficient scheduling not only helps reduce managerial pressure but also allows employees to improve their efficiency. Moreover, businesses can prevent time wastage and reduce expenses. According to McKinsey & Company, optimizing budgeting and labor scheduling alone can assist retailers in cutting store labor costs by 12% while simultaneously increasing customer satisfaction. The lower costs associated with on-call scheduling optimization are further contributing to its popularity.
On-call scheduling software also enables businesses to manually escalate notifications to the required staff or team or automate them in the case of frequent alerts. This offers better flexibility and agility for each member on-call.
The COVID-19 pandemic is expected to unfold new growth opportunities for the market. Many businesses are using on-call scheduling software to better manage call center employees, who often have complex on-call work schedules. Moreover, hospitals are rapidly shifting to cloud-based on-call scheduling software to ensure that important information is promptly shared with the required physician, thus prioritizing the health and safety of their patients, particularly in the wake of the pandemic.
The solutions segment led the market in 2021 and accounted for over 65.0% share of the global revenue. The segment growth can be attributed to the increasing adoption of on-call scheduling solutions by organizations and hospitals to resolve critical issues, such as system downtime and patient care. On-call scheduling solution enables businesses to ensure that the assigned support team members are available to resolve issues as they arise. Furthermore, it allows them to set up on-call schedules, escalation policies, and rotations to ensure that support coverage is provided based on business needs.
The services segment is anticipated to register the highest growth rate during the forecast period. On-call scheduling services offer the ability to create escalation policies and on-call schedules for a business workforce. These services include answering services and message delivery services. They are widely used by property management companies, law firms, animal hospitals, locksmith companies, and insurance agencies, among others.
The on-premise segment dominated the market in 2021 and accounted for more than 58.0% share of the global revenue. Factors such as high security, visibility of data, and ease of accessibility are contributing to the increased adoption of the on-premise model. Numerous companies still use this model in their business operations, as they prefer managing their data centers in-house. It enables them to manage employee operations and maintain control over all systems and data.
The cloud-based segment is anticipated to register the highest growth rate during the forecast period. Businesses have adopted cloud-based on-call scheduling software, as it is easy to integrate with the overall business application environment. Key features of the cloud-based software include multi-location support, group scheduling, and automated scheduling. This model also offers space management functionality, which provides users with real-time office maps and workplace analytics.
The medical segment dominated the market in 2021 and accounted for more than a 48% share of the global revenue. On-call scheduling software is widely used in medical applications to efficiently manage intricate clinical work by automating clinical and on-call staff schedules across various departments. It automates the process of clinical staff and on-call schedule publication, creation, and management across departments and specialties. In addition, the software acts as a centralized schedule management center, which clinicians can access directly from their mobile devices.
The business segment is anticipated to register the highest growth rate during the forecast period. The segment growth can be attributed to the increasing need to improve service quality and end-user satisfaction. The on-call scheduling software allows resource and project managers to create plans, assign staff to specific tasks, and effectively track resource availability, thus improving resource management.
North America dominated the on-call scheduling software market and accounted for more than a 31% share of the global revenue in 2021. The regional market growth can be attributed to the presence of several prominent vendors in the region, such as Everbridge, Inc.; ServiceNow, Inc.; and Spok, Inc.; among others. Moreover, businesses are striving hard to enhance their product portfolio to offer efficient workflow processes to employees.
Asia Pacific is expected to emerge as the fastest-growing regional market during the forecast period. In this region, changes in consumer behavior patterns in numerous business sectors, such as corporates and hospitals, have led organizations to adopt digitalization in their businesses, thus creating growth opportunities for cloud-based on-call scheduling software. Moreover, many small & medium enterprises in the region are focusing on reducing their administration cost. These factors are contributing to the growth of the regional market.
The market is highly fragmented in nature. Prominent vendors adopt strategies such as joint ventures, partnership agreements, product innovation, research & development, geographical extension, and merger & acquisition to ensure long-term sustenance in the market. For instance, in June 2020, ServiceNow, Inc. announced that Career, an augmented reality support platform, integrated its augmented reality technology into ServiceNow’s IT service management, field service management, and customer service management solutions. This partnership delivers remote field and customer support services for greater operational efficiencies and customer outcomes.
Numerous players are focusing on developing customized on-call scheduling software. For instance, in 2010, Adjuvant Technologies, LLC invested in the development of customized on-call scheduling software for medical staff. The company requested hospital facilities to visit its website and request a free 30-day trial for its Call Scheduler Lite product. The free trial helped clients create, maintain, and publish a call schedule for their partners. Some prominent players in the global on-call scheduling software market include:
1Call Division of AMTELCO
Ambs Call Center
Central Logic Inc.
Lightning Bolt Solutions
Shift Administrators LLC
Market size value in 2022
USD 1.94 billion
Revenue forecast in 2030
USD 21.80 billion
CAGR of 35.3% from 2022 to 2030
Base year of estimation
2017 - 2020
2022 - 2030
Revenue in USD million and CAGR from 2022 to 2030
Revenue forecast, company market share, competitive landscape, growth factors, and trends
Component, deployment, application, region
North America; Europe; Asia Pacific; Latin America; MEA
U.S.; Canada; Germany; U.K.; China; India; Japan; Brazil
Key companies profiled
1Call Division of AMTELCO; Ambs Call Center; Central Logic Inc.; Everbridge, Inc.; Kronos Incorporated; Lightning Bolt Solutions; MDsyncNET; OpenTempo; ServiceNow, Inc.; Shift Administrators LLC; and Spok, Inc.
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The report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2017 to 2030. For this study, Grand View Research has segmented the on-call scheduling software market report based on component, deployment, application, and region.
Middle East & Africa
b. The global on-call scheduling software market size was estimated at USD 1.49 billion in 2021 and is expected to reach USD 1.94 billion in 2022.
b. The global on-call scheduling software market is expected to grow at a compound annual growth rate of 35.3% from 2022 to 2030 to reach USD 21.80 billion by 2030.
b. North America dominated the on-call scheduling software market with a share of 31.58% in 2021. This is attributable to the presence of prominent market players in the region.
b. Some key players operating in the on-call scheduling software market include the 1Call Division of Amtelco, Adjuvant Technologies, LLC., Ambs Call Center, Central Logic Inc., Kronos Incorporated, Lightning Bolt Solutions, MDsyncNET, OpenTempo, Shift Administrators LLC, and Spok, Inc.
b. Key factors driving the on-call scheduling software market growth include increasing demand for on-call scheduling software from small & medium as well as large enterprises and the growing need for workforce management.
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