The U.S. laundry facilities and dry-cleaning services market size was valued at USD 10.51 billion in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 4.0% from 2021 to 2028. The surge in the on-demand dry-cleaning and laundry service instead of in-house laundry owing to the rise in working population in the U.S. is a key factor driving the market growth. The outbreak of COVID-19 across the globe has significantly increased the awareness among people regarding self-hygiene and maintaining a clean environment. Employees at multinational companies and big corporations are higher in number, which creates a huge potential for infection to be spread from one to another. Thus, coronavirus has triggered these companies to adopt the work-from-home policy. Large tech employers, such as Apple, Google, Facebook, and Microsoft, were among the first to ramp up remote work plans for many or all of their employees around the globe followed by medium- and small-scale businesses.
According to the Society for Human Resource Management (SHRM), 64% of U.S. employees are working from home. This, in turn, has shrunk the number of office-going population, ultimately affecting the dry-cleaning and laundry business. Laundry is a time-consuming task and has become a burden for people, especially for those working full-time. Thus, time constraints due to increasing work pressure and hours boost the demand for on-demand laundry services.
With increasing employment and workforce in the country, people are getting busier, thereby creating significant opportunities for providers of online laundry services. Several providers, such as Cleanly, FlyCleaners, and ZIP JET, offer discounts on their services to promote their businesses and expand their customer base. Traditionally, customers had to drop off and pick up their clothes and other linen. However, market players now offer doorstep pick-up & drop services, which augments the market growth.
Growing awareness regarding the importance of overall appearance, personal care, and hygiene, coupled with the influence of social media and emerging trends in fashion, drives the market growth. The market is starting to incorporate computerized lockers inside offices or apartment buildings that allow customers to pick up and drop off their laundry 24/7. The customers are usually notified by a text message when their clothing is ready to be picked up at the locker. Such convenient door-step services are boosting the market growth.
The introduction of technologically advanced products, such as coin- or card-operated machines, is anticipated to fuel the market growth over the forecast period. According to the Coin Laundry Association, there were about 35,000 laundromats in the U.S. in 2019. Some laundromat operators have migrated from traditional coin-operated machines to more modern card-operated machines, as these systems offer detailed information about machine use and revenue, and sends alerts to property managers for maintenance. The advancements in machines, such as remotely checking for machine availability and receiving automated text messages after completing laundry at the facility, are expected to propel market growth in the coming years.
For instance, LARA incorporates the cloud and Internet-of-Things (IoT) in its process, which automatically tags hangers with LED lights to provide visual cues that help businesses track and organize orders. The system was well received at Clean 2019, which hosted more than 12,500 attendees in Las Vegas in June at the show’s 40th annual exhibition. In addition, increased discretionary incomes and lifestyle changes have created new lucrative markets for dry cleaners, such as wash-dry-fold services that charge per pound, and pickup and delivery services.
The coin-operated services segment led the market in 2020 with a revenue share of over 36% and is projected to retain its leading position throughout the forecast period. The demand for these services is primarily driven by the growing number of working individuals in the country. The increasing number of commercial facilities that use online laundry services, especially in the U.S., is also contributing to the market growth. The presence of key players offering coin-operated laundries and the increasing collaborations between companies and hotels are expected to favor the segment in the coming years.
The retail laundry/dry clean service segment is projected to register the fastest CAGR of 4.6% over the forecast period. Retail laundry services are emerging as a reliable and convenient service at a reasonable price as, nowadays, due to changing lifestyles and hectic work schedules, which, in turn, drive the growth of this segment.
The market is highly fragmented owing to the presence of a large number of unorganized players making the market highly competitive. The prominent companies are actively channelizing their efforts and undertaking growth strategies, such as product innovation, expansion on online platforms, and others. A moderate level of capital expenditure is required to establish a business.
Thus, small- and medium-scale companies will have significant growth in the coming years. Market players are also focusing on garnering investment to expand their reach and strengthen their industry position. For instance, Cleanly generated funding of USD 2.3 million to enhance its product offering. Some of the leading players in the U.S. laundry facilities and dry-cleaning services market include:
CSC ServiceWsorks
EnviroStar, Inc.
Alliance Laundry Systems LLC
The Huntington Company
Yates Dry Cleaning & Laundry Services
ZIPS Dry Cleaners
Lavatec Laundry Technology GmbH
Angelica
Cleanly
FlyCleaners
Report Attribute |
Details |
Market size value in 2021 |
USD 10.82 billion |
Revenue forecast in 2028 |
USD 14.41 billion |
Growth rate |
CAGR of 4.0% from 2021 to 2028 |
Base year for estimation |
2020 |
Historical data |
2016 - 2019 |
Forecast period |
2021 - 2028 |
Quantitative units |
Revenue in USD million/billion and CAGR from 2021 to 2028 |
Report coverage |
Revenue forecast, company ranking, competitive landscape, growth factors, and trends |
Segments covered |
Type |
Country scope |
U.S. |
Key companies profiled |
CSC ServiceWsorks; EnviroStar, Inc.; Alliance Laundry Systems LLC; The Huntington Company; Yates Dry Cleaning & Laundry Services; ZIPS Dry Cleaners; Lavatec Laundry Technology GmbH; Angelica; Cleanly; FlyCleaners |
Customization scope |
Free report customization (equivalent up to 8 analysts working days) with purchase. Addition or alteration to country, regional & segment scope. |
Pricing and purchase options |
Avail customized purchase options to meet your exact research needs. Explore purchase options |
This report forecasts revenue growth at the country level and provides an analysis of the latest industry trends in each of the sub-segments from 2016 to 2028. For the purpose of this study, Grand View Research has segmented the U.S. laundry facilities and dry-cleaning services market report on the basis of type:
Type Outlook (Revenue, USD Million, 2016 - 2028)
Coin-operated Services
Retail Laundry/Dry Clean Services
Corporate/Industrial Laundry Services
Others
b. The U.S. laundry facilities & dry-cleaning services market size was estimated at USD 10.51 billion in 2020 and is expected to reach USD 10.82 billion in 2021.
b. The U.S. laundry facilities & dry-cleaning services market is expected to grow at a compound annual growth rate of 4.0% from 2021 to 2028 to reach USD 114.41 billion by 2028.
b. The coin-operated services segment led the U.S. laundry facilities & dry-cleaning services market in 2020 with a revenue share of over 36% and is projected to retain its leading position throughout the forecast period.
b. Some key players operating in the U.S. laundry facilities & dry-cleaning services market include CSC ServiceWsorks, EnviroStar, Inc., Alliance Laundry Systems LLC, The Huntington Company, Yates Dry Cleaning & Laundry Services, ZIPS Dry Cleaners, LAVATEC LAUNDRY TECHNOLOGY GMBH, Angelica, Cleanly, and FlyCleaners.
b. Key factors that are driving the U.S. laundry facilities & dry-cleaning services market growth include the surge in the on-demand dry-cleaning and laundry service instead of in-house laundry owing to the rise in the working population particularly females in the U.S.
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The home care & decor industry has been witnessing inconsistent growth, since the Covid 19 outbreak. As a result of the ongoing pandemic crisis, there has been a drop in the overall performance of discretionary products such as decorative fixtures, bedding products, to name a few. The virus outbreak has, however, led to substantial growth in categories such as cleaning and hygiene products. Prominent growth in the e-commerce business is also one of the positive influences of the outbreak, wherein companies are focusing on expanding their distribution networks to online channels in order to cater to the surging consumer demand. Our team is diligently working towards accounting these factors in our report with the aim of providing you with the up-to-date, actionable market information and projections.
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