The global B2C e-commerce market size is anticipated to reach USD 7.65 trillion by 2028, according to a new report by Grand View Research, Inc. It is expected to expand at a CAGR of 9.7% over the forecast period. The increasing disposable income level, escalating usage of internet and smartphones, and an increasing number of online shoppers are expected to drive the market growth. Online goods and service providers offer various options to their customers, such as vast product portfolio, discounted price rates, convenient payment methods, same-day delivery, and easy return policies while purchasing any goods or services, resulting in growing customer preference toward e-commerce platforms.
The General Agreement on Trade in Services (GATS) provides the rules and regulations governing international trade in services, with significant implications for e-commerce. The anti-Spam Law is placed to protect consumers from receiving unsolicited marketing material. Although online businesses collect information from consumers, they are legally prohibited to spam people's inboxes without their consent. Technological advancement supported by increasing usage of Artificial Intelligence (AI) is providing customers with a real-time shopping experience. For instance, Augmented Reality (AR) technology offers customers ‘virtual changing rooms’ wherein customers can try a product virtually.
The rapid evolution of e-commerce has brought numerous opportunities to both nascent as well as established players in the market. However, online payment processes have witnessed few challenges in the recent past. The interconnected and instantaneous nature of online payment channels has increased vulnerability towards cybercrime, digital frauds, and other malpractices. To overcome these cybersecurity concerns, it is essential to emphasize service security and the protection of consumer’s data.
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The market is anticipated to witness substantial growth during the forecast period, owing to the augmented use of smartphones and the increasing use of social media, among others
The clothing and footwear segment accounted for the largest market share in 2020, owing to increasing penetration of retail sales over online channels, accessories, and footwear spending
Asia Pacific dominated the market in terms of revenue in 2020 and is expected to register significant growth over the forecast period. The growth is attributed to the presence of a large number of B2C e-commerce providers in the region
Partnership, collaboration, and business expansion remain the major strategies adopted by the leading market players
Grand View Research has segmented the global B2C e-commerce market based on type, application, and region:
B2C E-commerce Type Outlook (Revenue, USD Billion, 2016 - 2028)
B2C E-commerce Application Outlook (Revenue, USD Billion, 2016 - 2028)
Beauty & Personal Care
Books & Stationery
Clothing & Footwear
Home Décor & Electronics
Sports & Leisure
Travel & Tourism
Media & Entertainment
Information Technology (Software)
B2C E-commerce Regional Outlook (Revenue, USD Billion, 2016 - 2028)
Middle East and Africa (MEA)
List of Key Players of B2C E-commerce Market
ALIBABA GROUP HOLDING LIMITED
Flipkart Internet Private Limited
PayPal Holdings, Inc.
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