Prominent global airports have emphasized on passenger experience enhancement as a crucial driver for IT investment. Increasing passenger traffic coupled with the need for optimal utilization of resources is expected to drive the airport information systems market over the forecast period. Airports in Asia Pacific, the Middle East, and Africa have indicated managing airport capacity as a key factor responsible for investments in airport information systems. Major airports have exhibited an inclination towards evaluating or investing in business intelligence solutions and other major programs inclusive of mobile services to passengers and staff.
Airport passenger communications strategies are expected to evolve significantly over the next few years, which can be primarily attributed to mobile applications playing a crucial role in passenger interaction. Airports have stressed on passenger mobile applications for improving customer relationship handling by providing real-time information and exploring lucrative commercial opportunities, which is expected to favorably impact the airport information systems market.
Leading airports, particularly in Europe, have upgraded kiosks to assist bag-tag printing. Frankfurt Airport has pioneered the adoption of real-time management systems and advanced passenger information systems. Growing prominence of self-service airports offering fliers an automated experience is expected to boost airport information systems demand. RFID implementation in airports has proven to be a time-saving option for passengers as well as airport personnel, thereby contributing to enhanced customer satisfaction and staff productivity.
Absence of clearly defined regulations is expected to pose a challenge to market growth. Implementation of sophisticated airport information systems involves a lot of cost which is not feasible for airports in developing countries; this is expected to restrain market growth to a high degree.
The airport information systems market is highly competitive, with the presence of a limited number of market players. Increased demand for enhanced airport information systems, coupled with high growth in the emerging markets has encouraged industry participants to launch innovative products to gain competitive advantage. Key market players include SITA, Ultra Electronics Holdings, and Rockwell Collins. Other prominent participants in the airport information systems market are Amadeus IT Group, Ikusi, Inform GmbH, Northrop Grumman Corp., RESA, IBM Corp., and Siemens AG.
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