ATM Software Market Size, Share & Trends Analysis Report By Component, By Function (Bill Payment, Card Payment, Cash Dispenser, Cash Deposit), By End-user, By Region, And Segment Forecasts, 2022 - 2030

Report Overview

The global ATM software market size was valued at USD 4.97 billion in 2021 and is projected to expand at a compound annual growth rate (CAGR) of 4.5% from 2022 to 2030. ATM software allows banks & financial institutions to manage their ATM networks to enhance functionality, increase competitiveness, and minimize costs. It helps with advanced banking services such as transaction preferences, cash dispensing and recycling, and targeted marketing. It enables significant cost reductions in the implementation, testing, certification, and maintenance of ATM hardware and software upgrades. It also provides faster maintenance and updates, as well as a uniform user interface through the usage of a single software platform.

The COVID-19 pandemic had a negative impact on the market. The pandemic compelled governments to seal global borders and temporarily shut markets, industries, and other public places in 2020. The closure of manufacturing plants in various regions led to a loss of revenue and business for the regions under lockdown.

The global disruption in supply chains negatively impacted the manufacturing, sales, and delivery schedules, which led to a notable drop in the demand and sales of ATM software and services. However, continuous technological developments in the field of ATMs and the widespread adoption and need of ATM software in banks and financial sectors are expected to drive the growth of the market in the near future. Additionally, the increasing developments in ATM technology such as cardless transactions through facial recognition and QR scanner are expected to offer significant growth opportunities to the market during the forecast period. The high maintenance cost and growth in digital payments are, however, expected to limit growth.

Component Insights

In terms of components, the market has been segmented into software and services. The software segment accounted for the largest revenue share of 83.4% in 2021 and is expected to continue to dominate the market during the forecast period. This can be attributed to the increasing demand for essential self-service ATM software among end-users and a surge in demand for self-service ATM software in various financial sectors. Besides typical operations such as cash dispensing and payment processing, ATM technology is growing to incorporate machine learning and to improve security and efficiency. For instance, in June 2017, Diebold Nixdorf, a U.S-based producer of ATMs, joined forces with Samsung to illustrate a cardless ATM which uses facial recognition combined with NFC technology for the authentication of users.

The service segment is expected to grow at a CAGR of 5.1% during the forecast period 2022-2030. This can be attributed to the constant advancement in technology and compliance which makes it difficult for banks & financial institutions to set up and maintain ATMs. Services make it easier for banks to provide good service and focus on other in-branch services. Moreover, various types of services like managed services, which include managed ATM services, end-to-end services, file exchange services, and monitoring services, are being offered these days by the market players.

End-User Insights

In terms of end-user, the market has been segmented into banks & financial institutions, and independent ATM deployers. The banks & financial institutions segment accounted for the largest revenue share of 69.7% in 2021 and is expected to continue to dominate the market during the forecast period. This can be attributed to the increasing demand and adoption of ATM software technology in the banking and financial sector. Moreover, with agnostic software, banks & financial institutions can achieve significant operational and cost advantages by being able to purchase ATM software and hardware components separately without being dependent on one vendor for both.

The independent ATM deployer segment is anticipated to register the highest CAGR of 4.8% during the forecast period. The growth of this segment can be attributed to banks worldwide reducing their branch and ATM networks in response to the continued growth of mobile and card payments and decreased branch footfall. This has created opportunities for IADs operating with a lower-cost deployment model.

Function Insights

The cash dispenser segment dominated the market and accounted for a 38.9% share in 2021. The cash dispenser segment is expected to retain its position in the market during the forecast period. This can be attributed to the cash dispenser being the main feature of ATMs. Moreover, many countries are still heavily dependent on cash, and due to financial market volatility, consumers are increasingly seeking cash.

The cash deposit segment is expected to grow at a CAGR of 5.0% during the forecast period 2022-2030. The use of cash deposit systems is increasing, owing to its advantages such as easy & effective management and flexibility. Moreover, specialized software for automatic deposit machines combined with the latest device models enables banks & financial institutions to provide their customers with a new cash deposit service. Simultaneously, due to increased efficiency and cost optimization, solution providers can offer users more competitive rates.

Regional Insights

North America accounted for the largest revenue share of 30.6% in 2021 and is anticipated to retain its position over the forecast period. Factors such as the presence of major market vendors and the high adoption of advanced technologies in the region are the key factors driving the market growth in the region. For instance, in October 2020, NCR, a U.S-based company, released Activate Enterprise NextGen. This advanced ATM software platform allows banks to deploy new customer experiences such as contactless technology and video teller collaboration in an easier, faster ATM application.

Asia Pacific is anticipated to advance at the highest CAGR of 5.0% during the forecast period. With the potential growth in the sectors, there have been increasing investments from Asia Pacific nations such as Japan, India, and China. The growing technological awareness and adoption in the region are also expected to fuel the market growth across the region during the forecast period. As per the World Bank, in Asia-Pacific, there were on average 63.07 ATMs per 100,000 adults as of 2020.

Key Companies & Market Share Insights

The market has a fragmented competitive landscape as it features various global and regional market players. ATM software providers are spending extensively on research and development activities to develop advanced software and integrate new technologies and features into their offerings.

Leading industry players are adopting strategies such as partnerships, collaborations, acquisitions & mergers, and agreements to survive the highly competitive environment and expand their business footprint. For instance, in February 2020, KAL ATM Software GmbH announced its partnership with Burroughs, an ATM service provider. Through this collaboration, the latter is expected to offer KAL ATM Software GmbH a hardware-independent software solution as a substitute to its existing OEM options. Some of the prominent players operating in the global ATM software market are:

• Paragon Application Systems

• Salzburg Banking Software

• FIS

• Fiserv, Inc.

• Clydestone (Ghana) Limited

• GRGBanking

• KAL ATM Software GmbH

• Vortex Engineering Pvt. Ltd

• CR2

• Triton Systems

ATM Software Market Report Scope

Global ATM Software Market Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the global ATM software market report based on component, end-user, function, and region.

• Component Outlook (Revenue, USD Million, 2018 - 2030)

  • Software

  • Services

• End-User Outlook (Revenue, USD Million, 2018 - 2030)

  • Banks and Financial Institutions

  • Independent ATM Deployer

• Function Outlook (Revenue, USD Million, 2018 - 2030)

  • Bill Payment

  • Card Payment

  • Cash Deposit

  • Cash Dispenser

• Regional Outlook (Revenue, USD Million, 2018 - 2030)

  • North America

    • U.S.

    • Canada

  • Europe

    • U.K.

    • Germany

    • France

  • Asia Pacific

    • China

    • India

    • Japan

  • Latin America

    • Brazil

  • Middle East & Africa