The global Business Process as a Service (BPaaS) market size was estimated at USD 32.66 billion in 2016. The market is anticipated to witness considerable growth in the coming years owing to reduced operational costs, lower Total Cost of Ownership (TCO), and faster time to market (TTM).
BPaaS covers a host of vertically integrated components of hardware infrastructure, database, middleware, and business application software, optimized processes, and people. Nowadays, BPaaS models have demonstrated successful outcomes for various business processes and are being increasingly adopted by small and medium enterprises (SMEs).
Key players are allocating significant resources to identify key opportunity areas and keep up with the growing competition in the market through continuous software upgrades. The introduction of government regulations and increased use of cloud computing have rendered the industry highly competitive.
BPaaS allows for improved customer experience. It provides end-to-end delivery for various business processes such as accounting, human resource management, customer services, sales, and marketing. These are flexible business models that help optimize capital expenditure (CAPEX) while making operational expenses (OPEX) predictable and proportionate to business volumes.
A major roadblock in the growth of the market for BPaaS is data security. Hampered productivity and data violations are some of the concerns plaguing the industry.
Customer service and support is anticipated to register a strong CAGR of 9.6% over the forecast period. Growth of the segment can be attributed to an increasing number of organizations looking to revamp their customer service operations. Focus is on decreasing operational costs while dynamically scaling up operations/processes related to smaller product life cycles. Customer service and support platforms help in managing the entire customer service lifecycle, including customer care, asset/warranty management, contract management, field force management, and service performance management.
Accounting and finance held the largest share of over 27.0% in 2016. These business processes help in optimizing financial processes to drive revenue growth, improve margins, and expand cash flow.
Large enterprises dominated the BPaaS market in 2016, accounting for USD 22.76 billion that year. The segment is expected to expand at a CAGR of 8.6% over the forecast period. Most large enterprises focus on managing associated operations and practices, which are prone to attacks by malware, spams, and viruses. BPaaS has emerged as an ideal solution to these threats. Large enterprises are mainly involved in systematic business operations such as HRM, maintaining company accounts, measuring sales and other financial records of a company, recording employee and customer data, and other procurement-related services.
Small and medium enterprises (SMEs) are expected to grow at the fastest rate over the forecast period. These enterprises are moving toward processing their services and gaining a competitive edge. They are also taking advantage of reduced costs of operations and falling total cost of ownership. This is sure to benefit the segment during the course of the forecast period.
The banking, financial services, and insurance (BFSI) segment held the largest share of USD 8.26 billion in 2016. Increasing adoption of cloud computing has resulted in improved focus on attaining efficiency and rebalancing expenses on systems. This is anticipated to drive the BFSI application segment by 2025.
BPaaS helps SMEs and online retailers in improving their marketing, sales, and services, which in turn, is likely to boost its application in the eCommerce and retail sector. The segment is expected to register the fastest growth rate over the forecast period, supported by favorable government regulations and rising startups in the industry.
The Asia Pacific market was valued at USD 4.90 billion in 2016 and is expected to register the highest CAGR during the forecast period. Growth in the region can be attributed to the increasing number of startups coming up in the retail and consumer goods sectors in countries such as China, India, and Japan.
North America holds the largest share in the market. The U.S. government and the healthcare sector in the country have extensively adopted the business process as a service owing to the soaring adoption of cloud computing. In addition, strategic agreements and partnerships are helping to create awareness among users, further boosting the market. For instance, in 2017, Cognizant announced that it had entered into a definitive agreement to purchase Health Care Service Corporation (HCSC)’s subsidiary TMG Health.
The global market is highly competitive in nature, particularly among existing players and new entrants. Key industry participants includeCognizant, Wipro, TCS, and Capgemini. Growing deployment of cloud-based solutions and the adoption of BPaaS platforms by large enterprises have provided major opportunities for companies such as Cognizant, Accenture, and EXL, allowing them to gain a major share in the market.
Strategic partnerships, agreements, new product development, and acquisitions are some go-to growth tactics adopted by players. For instance, in February 2016, Wipro acquired HPH Holdings Corp. (Healthplan Services). HealthPlan Services offers technology platforms and a fully integrated BPaaS solution to health insurance companies. In November 2016, Genpact announced the launch of an innovative platform that drives rapid, largescale transformation and changes the business model for online commercial lending. This will help companies create agile systems to improve operations and gain a better position in the market.
Report Attribute |
Details |
Market size value in 2020 |
USD 50.2 billion |
Revenue forecast in 2025 |
USD 72.2 billion |
Growth Rate |
CAGR of 8.7% from 2017 to 2025 |
Base year for estimation |
2016 |
Historical data |
2014 - 2016 |
Forecast period |
2017 - 2025 |
Quantitative units |
Revenue in USD million/billion and CAGR from 2017 to 2025 |
Report coverage |
Revenue forecast, company ranking, competitive landscape, growth factors, and trends |
Segments covered |
Business process, organization, application, region |
Regional scope |
North America; Europe; Asia Pacific; Latin America; Middle East & Africa |
Country scope |
U.S.; Canada; U.K.; Germany; Rest of Europe; China; India; Japan; Rest of APAC; Brazil; Mexico; Rest of South America |
Key companies profiled |
Fujitsu; Accenture; Cognizant; Wipro; TCS; Capgemini |
Customization scope |
Free report customization (equivalent up to 8 analysts working days) with purchase. Addition or alteration to country, regional & segment scope. |
Pricing and purchase options |
Avail customized purchase options to meet your exact research needs. Explore purchase options |
This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2014 to 2025. For the purpose of this study, Grand View Research has segmented the global Business Process as a Service (BPaaS) market report on the basis of business process, organization, application, and region:
Business Process Outlook (Revenue, USD Million, 2014 - 2025)
Human Resource Management
Accounting and Finance
Sales and Marketing
Customer Service and Support
Procurement and Supply Chain
Operations
Others
Organization Outlook (Revenue, USD Million, 2014 - 2025)
Small and Medium Enterprises
Large Enterprises
Application Outlook (Revenue, USD Million, 2014 - 2025)
BFSI
Telecom & IT
Manufacturing
Ecommerce and retail
Healthcare
Government
Others
Regional Outlook (Revenue, USD Million, 2014 - 2025)
North America
The U.S.
Canada
Europe
The U.K.
Germany
Rest of Europe
Asia Pacific
China
India
Japan
Rest of APAC
Latin America
Mexico
Brazil
Rest of South America
Middle East & Africa
b. The global Business Process as a Service (BPaaS) market size was estimated at USD 45.8 billion in 2019 and is expected to reach USD 50.2 billion in 2020.
b. The global business process as a service market is expected to grow at a compound annual growth rate of 8.7% from 2017 to 2025 to reach USD 72.2 billion by 2025.
b. Accounting and finance dominated the BPaaS market with a share of 27.0% in 2019. This is attributable to the business processes help in optimizing financial processes to drive revenue growth, improve margins, and expand cash flow.
b. Some key players of the business process as a service market include Fujitsu, Accenture, Cognizant, Wipro, TCS, and Capgemini.
b. Key factors that are driving the market growth include reduced operational costs, lower Total Cost of Ownership (TCO), and faster time to market (TTM).
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In order to ensure business continuity amidst the COVID-19 crisis, business organizations, especially in highly affected countries are allowing their employees to work from home. The increase in people working from home has led to a surge in demand for online video viewing, downloading, and communication through video conferencing, all of which are leading to increased network traffic and data usage. COVID-19 shall accelerate the demand for agile and flexible work styles and further push the adoption of communication services that tend to improve work-life balance. On the flip side, telecom regulators worldwide have postponed their plans of 5G spectrum auction amidst the global pandemic. This is expected to have an impact on the commercialization of commercial 5G standalone deployments and revenue generated through 5G services. The ongoing pandemic has forced telecom operators worldwide to test their network resiliency and revisit their planned investments, especially in 5G technology. The report will account for Covid19 as a key market contributor.
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