Canada Customer Relationship Management Market Size, Share & Trends Report

Canada Customer Relationship Management Market Size, Share & Trends Analysis Report By Solution, By Deployment, By Enterprise Size, By End Use, And Segment Forecasts, 2021 - 2028

  • Report ID: GVR-4-68039-590-4
  • Number of Pages: 100
  • Format: Electronic (PDF)
  • Historical Range: 2018 - 2019
  • Industry: Technology

Table of Contents

Chapter 1 Methodology and Scope
                   1.1 Research Methodology
                   1.2 Information Procurement
                       1.2.1 Purchased database
                       1.2.2 GVR’S internal database
                       1.2.3 List of secondary sources
                       1.2.4 Primary research
                   1.3 Information Analysis
                   1.4 Market Formulation & Data Visualization
                   1.5 Data Validation & Publishing
Chapter 2 Executive Summary
                   2.1 Market Summary
                       2.1.1 Canada customer relationship management market, by solution, 2016 - 2028 (USD Million)
                       2.1.2 Canada customer relationship management market, by deployment, 2016 - 2028 (USD Million)
                       2.1.3 Canada customer relationship management market, by enterprise size, 2016 - 2028 (USD Million)
                       2.1.4 Canada customer relationship management market, by end-use, 2016 - 2028 (USD Million)
Chapter 3 Canada Customer Relationship Management Market: Industry Outlook
                   3.1 Market Segmentation & Scope
                   3.2 Market Size and Growth Prospects
                   3.3 Value Chain Analysis
                   3.4 Canada Customer Relationship Management Market Dynamics
                       3.4.1 Canada Customer Relationship Management Market Dynamics
                       3.4.2 Market Driver Analysis
                       3.4.3 Market challenge Analysis
                       3.4.4 Market opportunity Analysis
                   3.5 Market Analysis Tools
                       3.5.1 Canada Customer Relationship Management Industry Analysis - Porter’s five forces analysis
                       3.5.2 Canada Customer Relationship Management Industry Analysis - PESTEL
                   3.6 Impact of COVID-19 on the Canada Customer Relationship Management Market
Chapter 4 Canada Customer Relationship Management Market: Solution Segment Analysis
                   4.1 Canada Customer Relationship Management Market: By Solution Segment Outlook & Market Share 2020 and 2028
                   4.2 Customer Service
                   4.3 Customer Experience Management
                   4.4 Analytics
                   4.5 Marketing Automation
                   4.6 Salesforce Automation
                   4.7 Social Media Monitoring
                   4.8 Others
Chapter 5 Canada Customer Relationship Management Market: Deployment Segment Analysis
                   5.1 Canada Customer Relationship Management Market: By Deployment Segment Outlook & Market Share 2020 and 2028
                       5.1.1 On-premise
                       5.1.2 Cloud
Chapter 6 Canada Customer Relationship Management Market: Enterprise Size Segment Analysis
                   6.1 Canada Customer Relationship Management Market: By Enterprise Size Segment Outlook & Market Share 2020 and 2028
                       6.1.1 Large Enterprise
                       6.1.2 Small & Medium Enterprise (SME)
Chapter 7 Canada Customer Relationship Management Market: End-Use Segment Analysis
                   7.1 Canada Customer Relationship Management Market: By End-Use Segment Outlook & Market Share 2020 and 2028
                       7.1.1 BFSI
                       7.1.2 Retail
                       7.1.3 Healthcare
                       7.1.4 IT & Telecom
                       7.1.5 Discrete Manufacturing
                       7.1.6 Government & Education
                       7.1.7 Others
Chapter 8 Competitive Analysis
                   8.1 Recent Developments & Impact Analysis, By Key Market Participants
                   8.2 Company Categorization
                   8.3 Vendor Landscape
                       8.3.1 Canada customer relationship management market: Key Company Analysis, 2020
Chapter 9 Competitive Landscape
                   9.1 Salesforce.com, Inc.
                       9.1.1 Company overview
                       9.1.2 Financial performance
                       9.1.3 Product benchmarking
                       9.1.4 Strategic initiatives
                   9.2 Microsoft
                       9.2.1 Company overview
                       9.2.2 Financial performance
                       9.2.3 Product benchmarking
                       9.2.4 Strategic initiatives
                   9.3 SAP SE
                       9.3.1 Company overview
                       9.3.2 Financial performance
                       9.3.3 Product benchmarking
                       9.3.4 Strategic initiatives
                   9.4 Oracle Corporation
                       9.4.1 Company overview
                       9.4.2 Financial performance
                       9.4.3 Product benchmarking
                       9.4.4 Strategic initiatives
                   9.5 Adobe Systems Inc.
                       9.5.1 Company overview
                       9.5.2 Financial performance
                       9.5.3 Product benchmarking
                       9.5.4 Strategic initiatives
                   9.6 Genesys
                       9.6.1 Company overview
                       9.6.2 Product benchmarking
                       9.6.3 Strategic initiatives
                   9.7 Verint Systems, Inc.
                       9.7.1 Company overview
                       9.7.2 Financial performance
                       9.7.3 Product benchmarking
                       9.7.4 Strategic initiatives
                   9.8 International Business Machines Corporation
                       9.8.1 Company overview
                       9.8.2 Financial performance
                       9.8.3 Product benchmarking
                       9.8.4 Strategic initiatives
                   9.9 Pegasystems Inc.
                       9.9.1 Company overview
                       9.9.2 Financial performance
                       9.9.3 Product benchmarking
                       9.9.4 Strategic initiatives
                   9.10 Sage Group PLC
                       9.10.1 Company overview
                       9.10.2 Financial performance
                       9.10.3 Product benchmarking
                       9.10.4 Strategic initiatives


List of Tables

Table 1 Canada customer relationship management market, by solution, 2016 - 2028 (USD Million)
Table 2 Canada customer relationship management market, by deployment, 2016 - 2028 (USD Million)
Table 3 Canada customer relationship management market, by enterprise size, 2016 - 2028 (USD Million)
Table 4 Canada customer relationship management market, by end-use, 2016 - 2028 (USD Million)
Table 5 Recent developments & impact analysis, by key market participants


List of Figures

Fig. 1 Market research process
Fig. 2 Primary research process
Fig. 3 Information Analysis
Fig. 4 Data validation and publishing
Fig. 5 Canada customer relationship management market analysis and key buying criteria, 2016-2028
Fig. 6 Canada customer relationship management market segmentation
Fig. 7 Market size and growth prospects
Fig. 8 Canada customer relationship management market - Value chain analysis
Fig. 9 Canada customer relationship management market - Market dynamics
Fig. 10 Public cloud computing spending in Canada (USD million)
Fig. 11 Canada customer relationship management market - Porter’s five forces analysis
Fig. 12 Canada customer relationship management market - PESTEL
Fig. 13 Canada customer relationship management market: By solution segment outlook & market share, 2020 and 2028
Fig. 14 Canada customer relationship management market: By deployment segment outlook & market share, 2020 and 2028
Fig. 15 Canada customer relationship management market: By enterprise size segment outlook & market share, 2020 and 2028
Fig. 16 Canada customer relationship management market: By end-use segment outlook & market share, 2020 and 2028
Fig. 17 Company categorization

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