Clinical Communication & Collaboration Market Size, Share & Trends Analysis Report By Deployment (Hosted, On-premise), By Component (Solution, Services), By End-use (Hospitals, Clinical Labs, Physicians), By Region, And Segment Forecasts, 2023 - 2030

Market Size & Trends

The global clinical communication & collaboration market size was valued at USD 2.15 billion in 2022 and is expected to grow at a compound annual growth rate (CAGR) of 18.1% from 2023 to 2030. Digital transformation in the healthcare sector is expected to provide an impetus for industry growth. Participating in the digital health ecosystem has allowed healthcare professionals to benefit from new technologies and expand in new directions. Moreover, new data-driven technologies are spurring digitization and promoting automation across the healthcare sector. Technological advances have made it easier for healthcare professionals to communicate and coordinate efficiently.

Clinical mobility has enabled the elimination of error-prone procedures & manuals and replaced them with digital solutions that have streamlined processes, increased patient identification accuracy, and improved patient care quality. Collaboration tools have helped digitally capture information and transfer the data in real-time to clinical staff by reducing and eliminating errors. Technological advances have made it easier for healthcare professionals to communicate and coordinate efficiently in recent years.

Clinical mobility has helped ease the pressure on the healthcare system by creating workflow efficiencies, improving patient care, and enabling better utilization of limited resources. Collaboration tools have helped digitally capture information and transfer the data in real time to clinical staff by reducing and eliminating errors. Clinical Communication and Collaboration (CC&C) systems have gained traction due to the increased use of smart devices in hospitals.

Smart devices deliver significant patient benefits, including communicating more effectively with care teams, getting better access to medical records, and diligently completing administrative tasks. Healthcare professionals explicitly use handheld devices and smartphones designed for the healthcare ecosystem. These devices limit the issues related to devising fragmentation, as witnessed in the past, when clinicians needed multiple devices such as pagers and cell phones for communication and collaboration.

Artificial intelligence (AI)-led telemedicine services are part of ongoing efforts to improve healthcare services. This aspect is expected to disrupt the entire value chain of the patient care delivery system and clinical practice by offering new models of support and care. AI-led telemedicine is utilized to lessen hospital wait times, and predictive analytics can help discover specialists quicker for telemedicine patients. According to the World Health Organization (WHO), AI in telemedicine is precisely augmenting innovations in multiple areas, such as teleradiology, telepathology, and teledermatology.

Deployment Insights

The on-premise segment held a larger market share of 52.8% in 2022. Healthcare organizations have built their IT infrastructure to meet their growing data demand. Traditionally, these organizations were reluctant to adopt cloud-based deployment and have favored on-premise, as IT administrators have better control over physical data centers. However, the demand for on-premise solutions will decline over the forecast period due to the high maintenance costs associated with them.

Cloud-based storage choices offer a scalable and flexible environment at a reduced cost compared to on-premise deployments, appealing to covered entities. The growing number of remotely located teams that require a cloud-based platform to share, collaborate, and communicate with all locations seamlessly is expected to fuel the segment's growth over the next few years. Cloud also enables healthcare employees to access collaborative tools via their smartphone, giving them the flexibility to access the platform remotely, driving the adoption of cloud-based software. It has also enriched the feature of recording events and allowing others to review the proceedings later.

The hosted deployment segment is estimated to exhibit the fastest CAGR of 19.7% over the forecast period. Hosted solutions often offer a more cost-effective approach for healthcare organizations than maintaining and managing their infrastructure. Instead of investing in expensive hardware and dedicated IT resources, hosted solutions allow healthcare providers to access the services they need through the cloud, which is generally more affordable and scalable.

End-use Insights

The hospitals segment dominated the market with a revenue share of 54.3% in 2022 and is expected to witness the fastest CAGR of 19.9% over the forecast period. An increase in COVID-19 cases have made hospitals realize the importance of contactless communication and collaboration. Companies have started offering collaboration solutions to organizations tackling the pandemic at reduced or zero costs. For instance, Microsoft Corporation has offered the United Kingdom National Health Service (NHS) staff to use Microsoft Teams to communicate quickly and efficiently with their colleagues.

Furthermore, it has been reported by the Joint Commission that 70% of medical errors are attributed to communication breakdowns. Hospitals have a complex architectural structure, which creates the need for efficient communication and coordination. Integrating clinical mobility in the hospital ecosystem has emerged as an added advantage to operational efficiency. Moreover, it has been observed that tech-savvy patients find comfort in technology, bring their data with them, & are willing to share electronic health metrics with healthcare providers.

The clinical labs segment is expected to witness significant growth over the forecast period in the clinical communication & collaboration market. Clinical labs generate a vast amount of data that needs to be integrated into electronic health record (EHR) systems. CC&C solutions can facilitate the integration of lab results and other relevant data into EHRs, making it easier for healthcare providers to access and review patient information in one centralized location.

Component Insights

The solution segment dominated the market with the highest revenue share of 61.9% in 2022. CC&C solutions facilitate real-time data sharing, capture alarms, and notifications, and optimize care transitions that contribute more toward patient safety and satisfaction. Clinical communication and collaboration systems take advantage of the patient data, bed management systems, and telemetry provided by location to provide immediate responses during crisis management.

Moreover, during the COVID-19 pandemic period, companies such as Cerner Corporation designed solutions aimed at helping healthcare organizations effectively monitor and screen patient populations for potential cases of the virus. The company developed COVID-19-specific updates for clients that alerted providers when a patient was at risk, so clinicians could initiate appropriate isolation procedures.

Solution providers integrate IoT with collaboration solutions to improve operational efficiency and patient care. The healthcare IoT environment configures wellness applications, wearables, beacons, smart devices, and other connected devices to help patients adhere to their care programs and facilitate analytics. Through mobile phones and Bluetooth beacons, hospitals help patients and visitors navigate their way around large campuses. For instance, a wayfinding application from Boston Children’s Hospital called MyWay provides turn-by-turn directions for its 12-building healthcare campus.

On the other hand, the services segment is expected to expand at the fastest CAGR of 19.6% over the forecast period. Implementing a new communication and collaboration system in a healthcare setting requires training for staff members to use the platform effectively. Service providers offer training programs and continued support to ensure that healthcare professionals can fully utilize the CC&C tools, maximizing their benefits and minimizing disruptions during the transition phase.

Regional Insights

North America dominated the market with the largest revenue share of 31.5% in 2022. Rising healthcare spending in the U.S. is expected to drive regional market growth. Most hospitals in the U.S. have implemented clinical communication and collaboration solutions, enabling them to achieve their digital healthcare goals. For instance, Columbia County Health System implemented collaboration tools that enabled real-time conversations among geographically dispersed care teams.

The Asia Pacific region is expected to expand at the fastest CAGR of 20.2% during the forecast period. The COVID-19 outbreak in Asia led to a surge in patients using telemedicine platforms and applications. Digital health platforms in Indonesia, Australia, and Singapore reported a boost in adoption as a response to the COVID-19 pandemic. Moreover, regional governments supported telemedicine on a broader scale by making the technology available to the public as a tool to contain the spread of the virus.

Key Companies & Market Share Insights

Interest in CC&C solutions is expected to remain strong, as vendors work to differentiate themselves from their competition with alliances and innovations. The industry is witnessing mergers, acquisitions, and strategic alliances; for instance, in May 2022, a provider of clinical collaboration software, Mobile Heartbeat, announced a partnership with Stryker Corporation. The integration collaboration is primarily focused on optimizing the transmission of alerts from Stryker's iBed Wireless system to Mobile Heartbeat's expansive collaboration platform, MH-CURE.

Recent Developments

• In June 2023, TigerConnect, a platform for clinical collaboration in healthcare, revealed the findings of its 2023 State of Clinical Communications and Workflows Survey, in collaboration with Becker's Healthcare. This survey provided insights into clinicians' various communication hurdles, underscoring the demand for instant clinical communication and collaboration solutions that enhance workflows and streamline care delivery

• In April 2023, Mobile Heartbeat, a company specializing in clinical communication and collaboration, unveiled its latest collaboration with Akkadian Labs, which develops cutting-edge unified communications (UC) provisioning automation solutions for managed service providers and enterprises. This strategic technological partnership empowers healthcare enterprises to handle Moves, Adds, Changes, and Deletions (MACD) for diverse communication and collaboration platforms

• In January 2023, Philips and Masimo collaborated to enhance telehealth services for patients and clinicians globally. This partnership aims to enhance patient monitoring capabilities in home telehealth applications by integrating the advanced health-tracking watch, Masimo W1, with the enterprise patient monitoring ecosystem of Philips. This development leverages the extensive monitoring, connectivity, and automation expertise of these two renowned leaders in the medical technology field

• In September 2022, Syneos Health Communications unveiled a strategic partnership with MIMS in the Asia Pacific region to strengthen digitally-enabled solutions. This collaboration involves creating flexible and customized teams that seamlessly collaborate across diverse sectors and geographical areas, with the aim to achieve faster customer performance

Clinical Communication & Collaboration Market Report Scope

Global Clinical Communication & Collaboration Market Report Segmentation

This report forecasts revenue growth at the global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2017 to 2030. For the purpose of this study, Grand View Research has segmented the global clinical communication & collaboration marketreport on the basis of deployment, component, end-use, and region:

• Deployment Outlook (Revenue, USD Million, 2017 - 2030)

  • Hosted

  • On-premise

• Component Outlook (Revenue, USD Million, 2017 - 2030)

  • Solution

  • Services

• End-use Outlook (Revenue, USD Million, 2017 - 2030)

  • Hospitals

    • Small Hospitals

    • Medium Hospitals

    • Large Hospitals

  • Clinical Labs

  • Physicians

  • Others

• Regional Outlook (Revenue, USD Million, 2017 - 2030)

  • North America

    • U.S.

    • Canada

  • Europe

    • UK

    • Germany

    • France

  • Asia Pacific

    • Japan

    • China

    • India

    • Australia

    • South Korea

  • Latin America

    • Brazil

    • Mexico

  • Middle East & Africa

    • South Africa

    • Saudi Arabia

    • UAE