E-commerce Fulfillment Services Market Size, Share & Trends Analysis Report By Service Type (Bundling, Shipping, Fulfillment Services), By Application (Consumer Electronics, Clothing & Footwear), And Segment Forecasts, 2022 - 2030

Report Overview

The global e-commerce fulfillment services market size was valued at USD 86,449.97 million in 2021 and is expected to grow at a compound annual growth rate (CAGR) of 9.5% from 2022 to 2030. The proliferation of electronic commerce and the resulting rise in the number of online buyers, especially in emerging economies is anticipated to fuel market growth. Fulfillment service centers enable online merchants to outsource services including bundling, warehousing, shipping, and other value-added services, such as return management and urgent parcel service. A fulfillment center is ideal for merchants that do not have robust warehousing capabilities to manage inventory directly and do not want to invest additional efforts in shipping.

In addition, e-commerce fulfillment services can be managed in-house by the online merchant too. Several consumers prefer ordering products online over in-store shopping due to several benefits offered in terms of convenience, cost, variety of choices, and lead time. E-commerce businesses significantly depend upon the warehousing and shipping capabilities to get products transported from manufacturing units/retailers to end-users in a shorter lead time. Traditionally warehousing was highly labor-intensive, however, in recent years, merchants have begun automating operations within the aisles of modern warehouses to minimize human intervention and thereby improve fulfillment productivity and reduce order delivery time.

For instance, Amazon.com, Inc. uses robots in its fulfillment centers to assist associates in performing operations and drive faster shipping times. With the majority of online purchasing sales coming from the urban area, and consumers increasingly demanding product delivery in the shortest possible turnaround time, the location of a fulfillment center is of strategic importance to e-commerce companies. Having centers near major cities that not only house products, but also perform other fulfillment services like sorting, bundling, labeling, and shipping helps players deliver products in a shorter turnaround time and win customers’ confidence.

Thus, fulfillment centers remain a preferred choice for e-commerce companies that require efficient partners for their fulfillment operations. The ongoing COVID-19 pandemic has taken a severe toll on businesses across every sector, curbing profits and drying up cash flows and financial reserves. Electronic commerce companies and fulfillment centers are no exception to this as the industry suffered a minor setback during the pandemic initially due to supply chain disruptions and labor shortages. Thereafter, with consumers shunning in-store purchases and preferring to shop online, the surge in online orders did put an unprecedented strain on the logistics and transportation services of online merchants and distributors.

The shippers are still facing uncertainty in the movement of goods owing to the mandated lockdown in certain countries. On the contrary, the pandemic opened a new long-term growth avenue for e-commerce and service contentment companies. To better fulfill the growing number of online sale orders, e-commerce companies increasingly prefer outsourcing fulfillment services to providers that are increasingly focusing on improving their internal operational efficiency and a strong distribution network.

Service Type Insights

Based on service types, the global market has been further divided into warehousing & storage fulfillment services, bundling fulfillment services, shipping fulfillment services, and others. The shipping fulfillment service segment led the market and accounted for the maximum share of more than 35.6% of the global revenue in 2021. The trade liberalization policies and cross-border shipment agreements have resulted in increased trade and shipping activities. With the proliferation of the e-commerce industry, e-commerce companies prefer to outsource shipping services to third-party service providers and concentrate on other key business operations.

Thus, shipping services account for the largest revenue share in the market. The warehouse and storage fulfillment service segment also held a considerable revenue share in 2021. The introduction and adoption of automated robots and Augmented Reality (AR) technology in warehouses is significantly improving the operational efficiency and consequently contributing to the segment growth as players in the online sales market worldwide continue to outsource these services in a bid to reduce the delivery time.

Application Insights

The consumer electronics segment is expected to emerge as the fastest-growing segment, registering a CAGR of 11.8% from 2022 to 2030. The growth is attributed to the burgeoning demand for consumer electronics coupled with the need for careful handling of fragile electronics products. Consumer electronics, such as mobile phones, tablets, and televisions, among others often need special care while packaging. Since the majority of consumer electronics are extremely fragile, they are required to be packed carefully to reduce the risk of damage. In addition, the shipping boxes/cartons should also be appropriately sealed to prevent moisture from getting in and defecting the product.

E-commerce fulfillment centers not only manage the specific requirements of packaging but also offer bundling and assembly services. Several electronic products come with accessories, such as controllers, extra cables, headphones, and speakers, that consumers wish to order together as a kit. The center procures separate products and bundles them for selling as a complete set. To focus on their core business operations, e-commerce companies outsource their storage, processing, and shipping requirements to third-party service providers. In addition, the clothing and footwear segment held the largest share in 2021. Among all the product categories available on e-commerce platforms, sales from the clothing and footwear segment were the highest in 2021.

Regional Insights

The Asia Pacific dominated the market and accounted for over 25.9% of the global revenue share in 2021. The region is anticipated to continue its dominance over the forecast period on the back of increasing internet penetration and growth prospects offered by relatively untapped markets in the region (rural areas and second-tier cities). In addition, countries, such as China, Japan, and South Korea, are among the top 10 exporters of merchandise and account for a large portion of global online sales. Thus, the strong growth prospect of the e-commerce industry in the region is the major factor supporting the regional market growth.

North America is also projected to exhibit a strong CAGR from 2022 to 2030. The growth is characterized primarily by the presence of key market participants in the region, such as Red Stag Fulfillment, Shipfusion Inc., and Amazon.com, Inc., among others. Greater adoption of automation technologies for efficient management of fulfillment services has won the trust of e-commerce companies in the region, leading to market growth. Moreover, after China, the U.S. has emerged as the second-largest market for online sales globally, driving the demand for fulfillment services.

Key Companies & Market Share Insights

Service portfolio extension remains the premier strategy adopted by the fulfillment service providers. For instance, in February 2019, United Parcel Service of America, Inc. launched a new e-fulfillment platform. This new platform connects the company’s fulfillment service centers to small- and medium-sized businesses on 21 online marketplaces, including Amazon.com, Inc.; eBay Inc.; and Etsy, Inc.

The platform enables businesses to handle their orders and inventory easily across several marketplaces from a single location. Consumers worldwide are becoming more demanding of service aspects, especially regarding the lead time and shipping cost. To cater to the growing consumer expectations, the fulfillment services providers are increasingly focusing on shortening the delivery cycle along with providing services, such as click-and-collect services, to avoid delivery charges and ensure easy return and exchange. Some prominent players in the e-commerce fulfillment services market include:

• Amazon.com, Inc.

• eFulfillment Service, Inc.

• Ingram Micro, Inc.

• Rakuten Super Logistics

• Red Stag Fulfillment

• ShipBob, Inc.

• Shipfusion Inc.

• Xpert Fulfillment

• Sprocket Express

• FedEx

• United Parcel Service of America, Inc.

E-commerce Fulfillment Services Market Report Scope

Segments Covered in the Report

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2017 to 2030. For this study, Grand View Research has segmented the global e-commerce fulfillment services market report based on service type, application, and region:

• Service Type Outlook (Revenue, USD Million, 2017 - 2030)

  • Warehousing and Storage Fulfillment Services

  • Bundling Fulfillment Services

  • Shipping Fulfillment Services

  • Others

• Application Outlook (Revenue, USD Million, 2017 - 2030)

  • Automotive

  • Beauty & Personal Care

  • Books & Stationery

  • Consumer Electronics

  • Healthcare

  • Clothing & Footwear

  • Home & Kitchen Application

  • Sports & Leisure

  • Others

• Regional Outlook (Revenue, USD Million, 2017 - 2030)

  • North America

    •  U.S.

    • Canada

  • Europe

    • U.K.

    • Germany

    • France

    • Russia

  • Asia Pacific

    • China

    • India

    • Japan

  • Latin America

    • Brazil

    • Mexico

  • Middle East & Africa