Enterprise Content Management (ECM) Market Report

Enterprise Content Management (ECM) Market Analysis Report By Component, By Deployment (On-Premise, Cloud), By Organization Type, By Vertical (Communication, Retail, Transportation), And Segment Forecasts, 2018 - 2025

  • Published Date: Mar, 2018
  • Base Year for Estimate: 2016
  • Report ID: GVR-2-68038-103-0
  • Format: Electronic (PDF)
  • Historical Data: 2014 - 2015
  • Number of Pages: 110

Industry Outlook

The global enterprise content management market size was valued at USD 25.92 billion in 2016. Soaring need to secure confidential data and achieve operational efficiency is one of the key trends contributing to market growth. Additionally, increasing government regulations for data security are further elevating the demand for enterprise content management software.

U.S. enterprise content management market

Burgeoning volumes of is boosting the use of enterprise content management software as it enables organizations to store, manage, and share data in the form of videos and audio clips, among others, through a central repository. Increasing adoption of cloud is also working in favor of the market.

Various software providers offer automated data security feature, which enables the management to set passwords for accessing crucial documents such as financial reports. For instance, M-Files Corporation offers automated data security feature under its M-Files Enterprise Information Management offering. However, vendor dependence and concerns regarding high costs involved in the maintenance may hamper the growth of the market. Moreover, internet connectivity can be a challenge especially in developing countries.

Component Insights

Based on components, the market has been segmented into solutions and services. Solutions such as document management, web content management, records management, document collaboration, digital rights management, and content analytics offer operational efficiency to organizations. These solutions enable organizations to manage digital content efficiently and offer enhanced customer services.

Post-purchase services such as training of employees and support & maintenance of the software enable organizations to enhance their IT performance and focus on core business practices. This reliability offered by service providers is encouraging businesses to adopt enterprise content management software. The services segment is anticipated to expand at a remarkable CAGR during the forecast period.

Deployment Insights

Cloud-based enterprise content management offers benefits such as disaster recovery and flexibility. It also offers features such as reduced network traffic, which enables organizations to experience enhanced user experience and efficiency in operations. Therefore, the cloud-based segment is poised to exhibit the highest CAGR over the forecast period.

On-premise enterprise content management also offers features such as data security, data ownership, and customization in terms of storage capacity. Thus, the segment will also exhibit a noteworthy CAGR over the forecast period.

Organization Type Insights

Enterprise content management (ECM) enables small- and medium-sized organizations to reduce their data storage costs by allowing them to store data from data verticals in a central repository. It also enables them to comply with government mandates such as Sarbanes Oxley and HIPAA that require organizations to store and retain specific documents. The software assists them to reduce their regulatory compliance costs by offering features such as automated retention and audit tracking.

Additionally, service providers such as Tech Mahindra and Tata Consultancy Services (TCS) offer implementation, training, and support & maintenance services to organizations. Advantages such as improved operational efficiency and enhanced reliability & support provided by these services have boosted the adoption of enterprise content management among small- and medium-sized enterprises.

Vertical Insights

The transportation & logistics segment is estimated to register the highest CAGR over the forecast period. ECM enables fleet operators to receive real-time supply chain visibility. It allows them to store and manage large volumes of transportation and logistics data in a central repository. By offering real-time freight data and analysis, it supports them to reduce their freight cost and experience enhanced order processing capabilities.

Enterprise content management market

Increased adoption of enterprise content management by several governments has also bolstered the market growth. For instance, National Bank for Agriculture and Rural Development (NABARD), India, implemented enterprise content management to reduce the generation of physical documents and improve collaboration with employees.

Regional Insights

The North America enterprise content management market held the largest share in 2016, owing to presence of prominent IT giants such as IBM and Microsoft Corporation. However, Latin America has high growth opportunities due to surging adoption of enterprise content management by small- and medium-sized businesses. Furthermore, growing demand for IT services by the government sector is projected to supplement the growth of the regional market.

Asia Pacific also offers tremendous growth opportunities due to increasing government initiatives for data protection. Since the ECM software stores data on cloud, no data is lost during downtime, thereby ensuring business continuity.

Enterprise Content Management Market Share Insights    

Prominent industry participants operating in the market include IBM, Hewlett Packard Enterprise (HPE) Company, M-Files Corporation, Microsoft Corporation, Newgen Software, OpenText Corporation, Oracle Corporation, and Xerox Corporation. In an attempt to gain a competitive edge in the market, the key players are focusing on collaborating with other players and investing large amounts in R&D to develop innovative solutions.

They have adopted mergers and acquisitions as the key strategy to stay ahead in the market. For instance, in 2017, OpenText acquired Documentum, Dell EMC’s Enterprise Content Division, for USD 1.62 billion. This acquisition is expected to strengthen OpenText’s ECM solutions portfolio.

Report Scope



Base year for estimation


Actual estimates/Historical data

2014 - 2015

Forecast period

2017 - 2025

Market representation

Revenue in USD Million & CAGR from 2017 to 2025

Regional scope

North America, Europe, Asia Pacific, MEA, and Latin America

Country scope

U.S., Canada, Germany, U.K., Japan, and China

Report coverage

Revenue forecast, company ranking, competitive landscape, growth factors, and trends

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Segments Covered in the Report

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the industry trends in each of the sub-segments from 2016 to 2025. For this study, Grand View Research has segmented the global enterprise content management market report based on component, deployment, organization type, vertical, and region:

  • Component Outlook (Revenue, USD Million, 2014 - 2025)

    • Solutions

    • Services

  • Deployment Outlook (Revenue, USD Million, 2014 - 2025)

    • On-Premise

    • Cloud

  • Organization Type Outlook (Revenue, USD Million, 2014 - 2025)

    • SMEs

    • Large Enterprises   

  • Vertical Outlook (Revenue, USD Million, 2014 - 2025)

    • BFSI

    • Communication Media & Services

    • Retail

    • Manufacturing & Natural Resources

    • Transportation & Logistics

    • Government & Utilities

    • Others (Food & Beverages, Oil & Gas, Real Estate)       

  • Regional Outlook (Revenue, USD Million, 2014 - 2025)

    • North America

      • U.S.

      • Canada

    • Europe

      • U.K.

      • Germany

    • Asia Pacific

      • China

      • Japan

    • Latin America

    • Middle East & Africa (MEA)

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