GVR Report cover ePharmacy Market Size, Share & Trends Report

ePharmacy Market Size, Share & Trends Analysis Report By Region (Middle East & Africa, North America, Europe, Asia Pacific, Latin America), And Segment Forecasts, 2021 - 2028

  • Published Date: Sep, 2021
  • Base Year for Estimate: 2020
  • Report ID: GVR-2-68038-262-4
  • Format: Electronic (PDF)
  • Historical Data: 2016 - 2019
  • Number of Pages: 150

Report Overview

The global ePharmacy market size was valued at USD 60.8 billion in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 18.4% from 2021 to 2028. Rising penetration of the internet across the globe, improving digitalization of healthcare services, and an increasing number of tech-savvy consumers are the key factors boosting the market growth. Rising consumer preference for online purchases with an increased focus on convenience is also aiding the market growth. In addition, increasing adoption of digital technologies and e-commerce in the healthcare sector is anticipated to propel the overall growth as it offers easy access that significantly benefits chronic elderly patients from nuclear families, as well as patients that are not in a condition to go out.

North America ePharmacy market size, by country, 2018 - 2028 (USD Billion)

Increasing penetration of smartphones is further aiding the market growth. As per The Mobile Economy 2020, smartphone penetration was 65.0% in 2019 and is expected to reach 80.0% by 2025. The boom in the healthcare sector coupled with high operational costs has created the need to cut operational costs with the implementation of ePharmacy solutions. The increasing prevalence of chronic conditions is leading to a rise in the demand for various healthcare products, including drugs. This signifies the increasing penetration of online modes of drug procurement across the globe.

The pandemic has transformed the priorities of health systems worldwide. It has encouraged developing economies to rethink their infrastructure priorities in urban centers. Many countries faced the challenge of tackling the pandemic while making progress on other healthcare goals. Countries including India are rendering the urgency to combat the spread of COVID-19 into opportunities to make more resilient health systems. Increasing government focus on advancement and improvement in the overall healthcare system can contribute to market growth. Despite the fact that medical stores were classified as vital services, online pharmacies emerged as one of the largest beneficiaries of the pandemic-induced lockdown, as individuals preferred to buy medicines online to avoid the risk of disease spread.

COVID-19 ePharmacy market impact: an increase of 38.0% between 2019 and 2020

Pandemic Impact

Post COVID Outlook

The ePharmacy market increased by 38.0% from 2019 to 2020.

The market is estimated to witness a Y-o-Y growth of approximately 15.4% to 19.4% in the next 5 years

High caseloads in countries coupled with regional lockdown have pushed consumers to adopt the ePharmacy platform to order medicines online from the comfort of their homes, rather than visiting offline pharmacies and diagnostic centers.

The COVID-19 pandemic has led to an increase in the strategic initiatives by many market players. The market will continue to grow post-pandemic, mainly owing to increasing adoption among consumers due to the convenience, affordability, and accessibility offered by these platforms.

ePharmacy has gained significant growth during the pandemic owing to a rise in the number of government initiatives supporting the adoption of online purchase of medicines.

Increasing digitization and benefits associated with the adoption of ePharmacy over traditional pharmacy are anticipated to drive market growth in the coming years.


Furthermore, the increasing geriatric population is expected to fuel the growth of the market. Ease of operation, increasing digitalization, and rising number of beneficiaries registering under Medicare are some of the factors supporting the growth. For instance, according to the data published by Kaiser Family Foundation in June 2021, the total enrollment in a Medicare Advantage plan is over 26 million people, accounting for 42.0% of the total Medicare population. In addition, high funding, increasing investments, and rising strategic initiatives being undertaken by several funding agencies, government, and companies are contributing to the market growth.

However, the presence of some illegitimate online pharmacies is limiting the growth of the market. These unlicensed pharmacies sell medicines that have not been authorized by the FDA, which, in turn, increases the possibility of obtaining counterfeit and adulterated medications with incorrect active ingredients from these pharmacies. For instance, as per a warning issued by the FDA in 2020, some of the online pharmacies were caught to be engaged in illegal activity and violating the U.S. Federal Food, Drug, and Cosmetic Act, which included some points, such as the sale of unapproved prescription drugs, sale of prescription drugs without prescription, inadequate explanation of directions for safe use of some prescription drugs, etc. In addition, in June 2021, the FDA also published a list of illegally operating online pharmacies (not all-inclusive), such as Buy Pharma, Rx 2 Go Pharmacy, Pharmacy Geoff’ and Sandra Pharma, that have been issued warning letters.

Regional Insights

North America accounted for the largest market share of over 41% in 2020. Rising adoption of e-commerce, growing geriatric population, increasing online sales, developed healthcare infrastructure, and positive attitude towards the adoption of new technologies are some of the major factors contributing to the regional market growth. The shifting trend towards the direct-to-patient model as the digital world has opened doors to consumer-friendly online experiences and other advanced services is further propelling the overall market growth in North America. The COVID-19 pandemic has significantly impacted the purchasing behavior of consumers, leading to more people than ever seeking medicines and other healthcare-related supplies through the ePharmacy platform.

Global ePharmacy market share, by region, 2020 (%)

Asia Pacific is anticipated to register the fastest CAGR during the forecast period. Emerging economies, such as China and India, possess high growth potential owing to the large population base coupled with increasing government initiatives supporting the adoption of digital technologies. With an increase in the number of strategic initiatives by various public and private organizations, the market in Asia Pacific is anticipated to grow at a faster pace in the coming years. For instance, in August 2020, Reliance Retail announced the acquisition of a 60.0% equity stake in Netmeds for USD 83.0 million. The acquisition is aimed at enhancing the company’s ability to offer affordable & high-quality health care products & services to its customers.

Key Companies & Market Share Insights

Key players implement various marketing strategies to gain a competitive edge and increase their share. In addition, the companies also implement strategies, such as mergers, acquisitions, and partnerships, for increasing their market share. For instance, in 2018, Walgreen and Kroger jointly launched a pilot program for analyzing one-stop shopping with access to products from both companies. In 2018, Amazon.com, Inc. acquired a U.S.-based online pharmacy company named PillPack. Therefore, such initiatives indicate potential growth opportunities in the market. Some of the key companies in the global ePharmacy market are:

  • The Kroger Co.

  • Walgreen Co.

  • Giant Eagle, Inc.

  • Walmart, Inc.

  • Express Scripts Holding Company

  • CVS Health

  • Optum Rx, Inc.

  • Rowlands Pharmacy

  • DocMorris (Zur Rose Group AG)

ePharmacy Market Report Scope

Report Attribute


Market size value in 2021

USD 52.0 billion

Revenue forecast in 2028

USD 169.3 billion

Growth rate

CAGR of 18.4% from 2021 to 2028

Base year for estimation


Historical data

2016 - 2019

Forecast period

2021 - 2028

Quantitative units

Revenue in USD million/billion and CAGR from 2021 to 2028

Report coverage

Revenue forecast, company ranking, competitive landscape, growth factors, and trends

Segments covered


Regional scope

North America; Europe; Asia Pacific; Latin America; MEA

Country scope

U.S.; Canada; Germany; U.K.; Spain; Italy; France; Russia; Japan; China; India; Australia; Singapore; South Korea; Brazil; Mexico; Argentina; South Africa; Saudi Arabia; UAE

Key companies profiled

The Kroger Co.; Walgreen Co.; Giant Eagle, Inc.; Walmart, Inc.; Express Scripts Holding Company; CVS Health; Optum Rx, Inc.; Rowlands Pharmacy; DocMorris (Zur Rose Group AG)

Customization scope

Free report customization (equivalent up to 8 analysts working days) with purchase. Addition or alteration to country, regional & segment scope.

Pricing and purchase options

Avail customized purchase options to meet your exact research needs. Explore purchase options

Segments Covered in the Report

This report forecasts revenue and volume growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2016 to 2028. For the purpose of this study, Grand View Research has segmented the global ePharmacy market report on the basis of region:

  • Regional Outlook (Revenue, USD Million, 2016 - 2028)

    • North America

      • U.S.

      • Canada

    • Europe

      • Germany

      • U.K.

      • Spain

      • Italy

      • France

      • Russia

    • Asia Pacific

      • Japan

      • China

      • India

      • Australia

      • Singapore

      • South Korea

    • Latin America

      • Brazil

      • Mexico

      • Argentina

    • MEA

      • South Africa

      • Saudi Arabia

      • UAE

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