Healthcare Business Collaboration Tools Market Size, Share & Trends Analysis Report By Type (Conferencing Software, Communication & Coordination Software), By Deployment, By Facility Size, By Region, And Segment Forecasts, 2023 - 2030

Report Overview

The global healthcare business collaboration tools market size was estimated at USD 21.0 billion in 2022 and is expected to grow at a compound annual growth rate (CAGR) of 23.7% from 2023 to 2030. The market is a dynamic and rapidly evolving sector within the healthcare industry, characterized by integrating digital technologies to enhance communication, collaboration, and information sharing among healthcare professionals, organizations, and patients. The increasing demand for remote & real-team collaboration tools and the ongoing trend towards digitization & automation in healthcare workflows highlighted the growth of healthcare business collaboration tools.

Moreover, the increasing need for efficient communication and collaboration among healthcare professionals, especially during the COVID-19 pandemic, has accelerated the adoption of digital collaboration solutions. In addition, the growing importance of telehealth and remote patient care has heightened the demand for secure, real-time communication platforms that enable healthcare providers to collaborate across geographic boundaries.

The healthcare business collaboration tools market derives added advantages from supporting technologies like artificial intelligence (AI) with team collaboration software solutions, encouraging automation and enhancing intra-organizational communication. AI integration can heighten the precision of voice and chat assistants while enabling real-time message translation.

In the healthcare sector, this combination of AI with collaboration tools has the potential to revolutionize patient care, clinical decision-making, and administrative processes. By enabling more accurate and efficient communication among healthcare professionals, automating routine tasks, and improving the accessibility of medical information, AI-infused collaboration tools can drive greater efficiency, precision, and, ultimately, better healthcare outcomes.

For instance, in May 2020, Microsoft launched a “Healthcare in a Box” suite for the healthcare sector. With its HIPAA compliance and HITRUST certification, Microsoft Teams is a complete solution combining chat, voice, and video meetings, providing features such as recording, transcription, and secure messaging across various devices. By integrating the Bookings app in Microsoft Teams, healthcare providers can seamlessly schedule, manage, and conduct virtual visits with patients and specialist doctors, encouraging convenient and effective care delivery.

Furthermore, integrating Microsoft Teams and Power Apps empowers organizations to share critical information swiftly, create virtual agents, implement automated workflows, conduct data analysis, and instantly share Power BI reports, enhancing clinical and operational data insights and decision-making processes. Similarly, in April 2022, Fraser Health collaborated with Calian, a Microsoft Gold Certified Partner. This collaboration platform is a central hub, encouraging improved patient communication, streamlined scheduling, seamless data exchange, and enhanced physician collaboration.

The COVID-19 pandemic has strengthened the demand for healthcare business collaboration tools. As the global healthcare ecosystem faced unprecedented challenges, the need for efficient and secure communication, collaboration, and information sharing among healthcare professionals became paramount. The pandemic accelerated the adoption of telehealth and remote patient care, necessitating robust digital platforms for healthcare providers to connect with patients and other healthcare experts to coordinate care remotely.

Moreover, the shift to remote work and the imperative to reduce physical contact emphasized the importance of secure, cloud-based collaboration tools to ensure continuity of operations and maintain compliance with evolving healthcare regulations. This surge in demand led to the rapid development and deployment of healthcare-specific collaboration solutions, adopting real-time communication, data exchange, and improved clinical workflows. As the pandemic underscored the critical role of collaboration tools in healthcare crisis management and routine care delivery, their long-term relevance and adoption are expected to persist, shaping the future of healthcare communication and collaboration.

Type Insights

Based on type, the market is segmented into conferencing software and communication & coordination software. Communication & coordination held the largest revenue share of 58.04% in 2022. The demand for effective communication and coordination solutions has surged as healthcare evolves towards value-based care models and telehealth services. These tools enable rapid information exchange, care team collaboration, appointment scheduling, and patient engagement, ultimately leading to improved clinical outcomes and better patient experiences. Moreover, these tools encompass secure messaging platforms, real-time communication channels, and data-sharing capabilities, addressing the critical need for healthcare professionals to communicate seamlessly within and across organizations.

The conferencing software is expected to witness the fastest CAGR of 25.0% over the forecast period. This growth can be attributed to the increasing reliance on virtual consultations, remote team meetings, and telemedicine services, partly driven by the COVID-19 pandemic. Healthcare providers have turned to conferencing solutions for virtual patient visits, multidisciplinary care team meetings, and medical education and training sessions. Conferencing software offers secure and efficient channels for healthcare professionals to connect and collaborate in real time, regardless of geographical boundaries. Its versatility in supporting video, voice, and chat interactions, coupled with features such as screen sharing and document sharing, has made it essential for healthcare organizations to maintain operational continuity and deliver quality care in remote or hybrid care models, thereby driving segment growth.

Deployment Insights

Based on deployment, the market is categorized into on-premises and cloud deployment. The on-premises segment held the largest revenue share of 55.13 % in 2022. Historically, data security and privacy concerns drove the dominance of on-premises solutions in the market.

Healthcare organizations have long prioritized maintaining control over their sensitive patient data, leading them to opt for on-premises collaboration tools they could host and manage within their own secure data centers. This approach allowed them to adhere to strict regulatory requirements, such as HIPAA in the U.S., while ensuring that sensitive medical information remained within their control. However, with the growing recognition of the advantages of cloud solutions, including scalability, flexibility, and cost-effectiveness, there has been a shift in the market dynamics.

The cloud deployment is anticipated to witness the fastest CAGR of 28.5% over the forecast period. Cloud deployment offers scalability and flexibility that on-premises solutions cannot provide. Healthcare organizations are increasingly adopting hybrid and remote work models, necessitating collaboration tools that can support a distributed workforce. Cloud solutions facilitate this seamlessly by allowing access from any location with an internet connection, improving accessibility and efficiency.

Moreover, cloud solutions often come with built-in security features and compliance certifications, addressing the stringent data protection requirements of the healthcare sector. As healthcare organizations seek to optimize their IT infrastructure, reduce capital expenditures, and embrace digital transformation, cloud-based collaboration tools have become the fastest-growing segment within the market for healthcare business collaboration tools, offering a compelling solution for the evolving needs of the industry.

Facility Size Insights

Based on facility size, the market is segmented into small & medium facilities and large facilities. The large facilities accounted for the largest revenue share of 54.06% in 2022. These facilities typically serve a high patient volume and have more extensive care teams, making continuous communication and collaboration crucial for efficient operations and quality patient care. In addition, large facilities often have the financial resources to invest in comprehensive collaboration solutions, allowing them to implement advanced tools tailored to their needs.

The small & medium segment is anticipated to witness the fastest CAGR of 23.8% over the forecast period. This is owing to their adaptability, pressing need for telehealth and remote care solutions, cost-effective cloud-based options, scalability, focus on delivering quality patient care, recognition of competitive advantages, and the imperative of regulatory compliance. Moreover, these facilities, often more agile and willing to embrace innovation, find collaboration tools essential in enhancing operational efficiency, maintaining patient care continuity, and ensuring their competitiveness in local healthcare markets, thus driving their rapid adoption of these transformative solutions.

Regional Insights

Europe held the largest revenue share of 31.48% in 2022. Europe has a well-established and advanced healthcare infrastructure comprising numerous large healthcare organizations and research institutions. These entities are early adopters of collaboration tools to streamline workflows, enhance patient care, and promote medical research and innovation. Europe's emphasis on cross-border healthcare initiatives and research collaborations has also encouraged the demand for effective communication and collaboration tools to facilitate information exchange and coordination among healthcare professionals and organizations across borders.

Asia Pacific is expected to witness the fastest CAGR of 28.1% over the forecast period. This is owing to its growing healthcare sector and increasing digitalization efforts. Asian countries are witnessing rapid urbanization, population growth, and rising healthcare demands, prompting healthcare facilities to seek innovative solutions to manage patient care efficiently. The region's diverse healthcare landscape includes advanced healthcare hubs and emerging markets, making it most suitable for adopting various collaboration tools that cater to a wide range of healthcare needs.

Furthermore, the COVID-19 pandemic accelerated the adoption of telehealth and remote collaboration solutions in Asia, as governments and healthcare providers sought to ensure access to care while minimizing physical contact. As the region continues to invest in healthcare infrastructure and digital transformation, healthcare business collaboration tools are poised for substantial growth in Asia Pacific.

Key Companies & Market Share Insights

The competitive landscape of the healthcare business collaboration tools market is marked by intense rivalry among key players and emerging entrants. Established technology giants, including Microsoft, Google, and IBM, vie for market dominance by offering comprehensive and secure collaboration solutions tailored to healthcare needs. In April 2023, Microsoft announced an extended collaboration with Cognizant to incorporate Cognizant's TriZetto healthcare products with the Microsoft Cloud for Healthcare. This strategic integration benefits mutual clients by enhancing patient and member engagement, improving data interoperability, facilitating insights, and driving operational efficiencies in a significantly reduced time frame.

In addition, the partnership entails joint efforts to develop and operate Cognizant's existing and forthcoming healthcare software as a service (SaaS) solution on Microsoft Azure, enabling the migration of clients from on-premises settings to streamlined functions managed within the Microsoft Cloud. This collaboration further supports exploring future technologies that promise to deliver fresh insights to payers, providers, and healthcare consumers. Some prominent players in the global healthcare business collaboration tools market include:

• Microsoft

• Google

• IBM

• FreshBooks

• CONTUS TECH.

• Tvisha Technologies Pvt Ltd.

• Zoho Corporation Pvt. Ltd.

• Wrike, Inc.

• 500apps

• BrainCert.

Healthcare Business Collaboration Tools Market Report Scope

Global Healthcare Business Collaboration Tools Market Report Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analyzes of the latest industry trends in each sub-segment from 2018 to 2030. For this study, Grand View Research has segmented the global healthcare business collaboration tools market report based on type, deployment, facility size, and region:

• Type Outlook (Revenue, USD Million, 2018 - 2030)

  • Conferencing Software

  • Communication & Coordination Software

• Deployment Outlook (Revenue, USD Million, 2018 - 2030)

  • Cloud

  • On-premises

• Facility Size Outlook (Revenue, USD Million, 2018 - 2030)

  • Small & Medium Facilities

  • Large Facilities

• Regional Outlook (Revenue, USD Million, 2018 - 2030)

  • North America

    • U.S.

    • Canada

  •  Europe

    • U.K.

    • Germany

    • France

    • Italy

    • Spain

    • Denmark

    • Sweden

    • Norway

  • Asia Pacific

    • Japan

    • China

    • India

    • Australia

    • Thailand

    • South Korea

  • Latin America

    • Brazil

    • Mexico

    • Argentina

  • Middle East and Africa

    • South Africa

    • Saudi Arabia

    • UAE

    • Kuwait