IT Services Market Size, Share & Trends Analysis Report By Technology (AI & ML, Big Data Analytics), By Approach (Proactive, Reactive), By Deployment, By Enterprise Size, By End-use, By Type, By Application, And Segment Forecasts, 2023 - 2030

Report Overview

The global IT services market size was estimated at USD 1.22 trillion in 2022 and is expected to grow at a compound annual growth rate (CAGR) of 9.7% from 2023 to 2030. The market is experiencing rapid growth driven by factors, such as the widespread adoption of cloud computing and digital technologies, high demand for cybersecurity solutions, and emphasis on innovation & automation. Increasing concerns regarding data security and privacy protection drive the demand for IT services from companies across various industry verticals. The market growth is also driven by trends, such as the increasing use of AI and machine learning (ML), high demand for data analytics & big data solutions, focus on IoT & connected devices, and rising need to comply with data privacy regulations.

As businesses and industries increasingly rely on technology, IT service providers stand to benefit from this thriving market. The COVID-19 pandemic had a positive impact on the market. The sudden shift to remote work created a need for IT solutions that supported this new work model, leading to increased demand for tools and infrastructure from IT companies. Cloud computing also experienced significant growth as businesses migrated their operations to the cloud, necessitating IT services to manage and secure these environments. Moreover, the rise in cyberattacks during the pandemic increased the demand for cybersecurity services as businesses sought to safeguard their data and systems from potential threats. Overall, the pandemic accelerated the adoption of IT services and technology solutions, driving growth in the market.

In addition, a rise in IT expenditures, with the widespread adoption of software-as-a-service (SaaS) and the growing availability of cloud-based solutions, is driving the market demand. These services have increased the efficiency of business processes while allowing firms to concentrate on their core competencies without worrying about the installed IT infrastructure. Businesses use IT services for various purposes, from standard chores like handling employee records to complex corporate processes like supply chain and operations management. The market for IT services is anticipated to increase due to these factors.

Approach Insights

The reactive IT services segment led the market in 2022 accounting for over 56.0% share of the global revenue. Reactive IT services are witnessing significant growth due to the increasing complexity of IT systems makes it challenging to prevent issues, prompting businesses to adopt robust reactive IT solutions. In addition, the rising cost of downtime pushes companies to invest in such services to avoid productivity and revenue losses. Cloud-based services further facilitate the implementation of reactive IT measures through monitoring, alerting, and incident management capabilities. As a result, the demand for reactive IT services is expected to continue increasing as organizations prioritize safeguarding their IT assets and maintaining uninterrupted operations during problems.

The proactive IT services segment is estimated to grow significantly over the forecast period,driven by multiple factors, including the complexity of IT systems, the escalating threat of cybercrime, and the desire for enhanced IT performance and agility. These services play a crucial role in helping businesses identify and resolve potential issues before they lead to downtime or data loss, bolster their security, optimize IT resources, and achieve greater IT agility. Moreover, it plays a crucial role in supporting remote work, maintaining compliance with regulations, improving customer experience, and optimizing costs, making it an essential investment for businesses. Thus, businesses are increasingly adopting proactive IT services to stay ahead of challenges and ensure smoother and more secure operations.

Application Insights

The application management segment held the largest revenue share of over 31.5% in 2022. Businesses can leverage application management to enhance application performance and reliability, reduce ownership costs, strengthen application security, and maximize the overall value of their applications. Application management solutions play a pivotal role in effectively monitoring, optimizing, and maintaining the applications. In addition to enhancing performance and reliability, application management offers business cost-saving benefits. Moreover, robust application management practices help identify and mitigate potential security vulnerabilities, safeguard sensitive data, and ensure compliance with industry regulations.

The data management segment is predicted to foresee significant growth in the forecast period owing to the increasing volume of data generated by businesses and individuals, coupled with the need to leverage data for improved decision-making and gaining a competitive edge. The growing adoption of cloud computing, offering cost-effective and scalable data management solutions, further boosts the segment's expansion. Key growth areas within data management include cloud-based data management, big data handling, data analytics services, and data governance solutions. As these trends persist, the demand for data management services is anticipated to continue growing in the foreseeable future.

Technology Insights

The AI and ML segment held the largest revenue share of over 31.0% in 2022. The vast availability of data empowers AI to analyze extensive datasets, extract valuable insights, and optimize decision-making processes, leading to enhanced personalized customer experiences and streamlined operations. As computing power costs decrease, businesses are adopting AI solutions more affordably, facilitating real-time fraud detection and predictive maintenance. The growing demand for automation drives the implementation of AI and ML in streamlining tasks, such as customer service, and freeing human resources for more intricate roles, thereby fueling market expansion.

The big data analytics segment is estimated to grow significantly over the forecast period. The rise of edge computing, where computation and data storage are brought closer to data sources, offers reduced latency and improved performance, creating new opportunities for specialized big data analytics providers. In addition, the increasing importance of real-time analytics for quick decision-making in response to market changes presents prospects for IT service providers offering real-time analytics solutions. Moreover, the growing demand for cloud-based big data analytics solutions, with their scalability, flexibility, and cost-effectiveness advantages, offers a lucrative opportunity for IT service providers.

Deployment Insights

The on-premises segment held the largest revenue share of over 54.0% in 2022 as many businesses prefer the on-premise deployment method. It gives them greater control over their IT infrastructure, enabling them to manage data and applications more effectively. On-premises solutions offer the advantage of customization to meet specific business needs, allowing them to tailor their IT infrastructure precisely to their specific needs. In addition, some companies perceive on-premises solutions to be more secure, as data is not stored on remote servers that could be susceptible to cyberattacks. Thus, the on-premises approach offers businesses control, customization, and security that aligns with their unique requirements.

The cloud segment is poised for substantial growth as businesses of all sizes increasingly adopt cloud computing, driving up the demand for cloud-based services, such as disaster recovery, business continuity, and big data analytics. The availability of cloud-based infrastructure and platforms is also rising, further fueling the cloud’s expansion. Moreover, the declining cost of cloud computing and the adoption of hybrid cloud and multi-cloud environments contribute to its popularity. Cloud-based managed services, analytics solutions, and security solutions are experiencing a surge in demand. Thus, the cloud segment is growing as businesses embrace its flexibility, scalability, and efficiency for their IT needs.

Enterprise Size Insights

The large enterprises segment held the largest revenue share of over 60.0% in 2022. As IT systems and infrastructure become more complex, specialized expertise and resources are essential for effective management, making large enterprises better equipped to handle these demands. Moreover, larger enterprises are better positioned to invest in new IT services, including cloud computing and other technologies, owing to their financial resources and scale of operations. Furthermore, with a growing focus on digital transformation, there is an increased demand for IT services that can enhance agility, efficiency, and customer experience, driving large enterprises to lead the market in seeking these solutions.

The small and medium enterprises (SMEs) segment is estimated to grow significantly over the forecast period. The availability of cloud-based IT services has played a crucial role in this growth, making it more accessible and affordable for SMEs to adopt new technologies. Cloud-based solutions offer on-demand access, which is advantageous for SMEs with limited resources to invest in costly IT infrastructure. Moreover, the rise of mobile technology has opened up new opportunities for SMEs, enabling them to utilize mobile devices for customer communication, inventory management, and sales tracking. Thus, the SMEs segment continues to grow as SMEs leverage technology to boost their growth and competitiveness in the market.

End-use Insights

The IT & telecom segment held the largest revenue share of over 17.5% in 2022. The IT & telecom sector is experiencing rapid growth as telecom operators increasingly adopt cloud computing and other digital technologies to modernize their infrastructure and services. The growing demand for managed services and IT solutions from these operators also expands the sector. Moreover, the convergence of IT and telecom technologies is becoming more prevalent, leading to an increased need for specialized IT services that cater to the industry’s evolving requirements. Thus, the IT & telecom sector is poised for substantial growth as it continues to adapt and integrate various technologies.

The retail segment is estimated to grow significantly over the forecast period. The rising adoption of e-commerce and omnichannel retail strategies drives the demand for IT solutions in the retail sector that can support seamless online and offline customer experiences. The need for automation and streamlined operations also contributes to the increased demand for IT services in this sector. For instance, customer relationship management (CRM) systems enable retailers to build stronger customer relationships and provide personalized services, while inventory management solutions help retailers track inventory levels and prevent stockouts. Thus, the retail industry’s growing focus on efficiency and customer satisfaction drives a significant surge in demand for specialized IT services tailored to its unique needs.

Type Insights

The operations & maintenance segment led the market in 2022 accounting for over 63.0% share of the global revenue. The segment is growing as cloud computing has driven a shift toward cloud-based operations & maintenance solutions, offering scalability and cost savings. Automation technologies, such as RPA, ML, and AI, enhance efficiency and resource utilization. Moreover, the growing importance of data analytics enables organizations to gain insights into IT system performance, preventing disruptions. In addition, heightened security concerns prompt investments in robust security solutions to safeguard against evolving cyber threats. These trends continue to shape the IT services landscape, with businesses striving to optimize their operations & maintenance strategies for improved performance and resilience.

The design & implementation segment is anticipated to register significant growth over the forecast period owing to the combination of technological advancements, increasing demand for user-centric solutions, and the pressing need for rapid IT deployment. Businesses are actively seeking IT service providers to assist them in designing and implementing their IT systems and applications. They are becoming indispensable partners for organizations seeking to navigate the complexities of modern technology landscapes and achieve seamless digital experiences, resulting in a rising demand for these services and subsequent market expansion.

Regional Insights

North America dominated the market in 2022 accounting for over 36% share of the global revenue owing to technological advancements, digital transformation initiatives, and the increasing reliance on technology across various industries. The growing implementation of smart technologies and swelling security investment are major factors driving the demand for IT services in the region. In addition, as part of the ongoing response, agencies throughout the U.S. released new resources and approaches to protect American communities and businesses from cyberattacks. For instance, in July 2021, The U.S. Department of Homeland Security (DHS) and the U.S. Department of Justice (DOJ), along with federal partners, revealed a new website StopRansomware.gov, to combat the ransomware threat. The new website is the first joint website created by the federal government to assist public and private organizations in eliminating their ransomware risk.

The Asia Pacific market is expected to register the fastest CAGR over the forecast period. This expansion can be attributed to the rise in IT service spending from enterprises in the Asia Pacific region. Organizations in this region have effectively demonstrated the enhanced advantages of integrating technology at all levels of business and society for more connected, effective, and simplified operations. For instance, in May 2021, the Australian Government unveiled its Digital Economy Strategy, a USD 1.2 billion investment to ensure the country has the appropriate policy framework, infrastructure, and capability to support digital transformation. The strategy highlights the measures and policies the government is implementing to position Australia as a contemporary and leading digital economy by 2030, building on its skills, infrastructure, laws, cyber security, and digital trade investments.

Key Companies & Market Share Insights

Prominent firms have used product launches and developments, followed by expansions, mergers and acquisitions, contracts, agreements, partnerships, and collaborations, as their primary business strategy to increase their market share. The companies have used various techniques to enhance market penetration and boost their position in the competitive industry. For instance, in June 2023, IBM Corporation acquired Agyla SAS, a cloud professional services company based in France. This strategic move enhances IBM Corporation’s hybrid multi-cloud service offerings and strengthens its hybrid cloud and AI approach within the region. Further, it will enable IBM Corporation to offer its clients in France a more comprehensive and integrated set of hybrid cloud services. Some of the prominent players in the global IT services market include:

• Amazon Web Services, Inc.

• Avaya

• Cisco Systems, Inc.

• DXC Technology Company

• Fortinet, Inc.

• Hewlett Packard Enterprise Development LP

• Huawei Technologies Co., Ltd.

• IBM Corp.

• Juniper Networks, Inc.

• Microsoft

• Broadcom (Symantec Corporation)

• Oracle

IT Services Market Report Scope

Global IT Services Market Report Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest trends in each of the sub-segments from 2017 to 2030. For this study, Grand View Research has segmented the IT services market report based on approach, type, application, technology, deployment, enterprise size, end-use, and region:

• Approach Outlook (Revenue, USD Billion, 2017 - 2030)

  • Reactive IT Services

  • Proactive IT Services

• Type Outlook (Revenue, USD Billion, 2017 - 2030)

  • Design & Implementation

  • Operations & Maintenance

• Application Outlook (Revenue, USD Billion, 2017 - 2030)

  • Systems & Network Management

  • Data Management

  • Application Management

  • Security & Compliance Management

  • Others

• Technology Outlook (Revenue, USD Billion, 2017 - 2030)

  • AI & Machine Learning

  • Big Data Analytics

  • Threat Intelligence

  • Others

• Deployment Outlook (Revenue, USD Billion, 2017 - 2030)

  • On-premises

  • Cloud

• Enterprise Size Outlook (Revenue, USD Billion, 2017 - 2030)

  • Large Enterprise

  • Small & Medium Enterprise

• End-use Outlook (Revenue, USD Billion, 2017 - 2030)

  • BFSI

  • Government

  • Healthcare

  • Manufacturing

  • Media & Communications

  • Retail

  • IT & Telecom

  • Others

• Regional Outlook (Revenue, USD Billion, 2017 - 2030)

  • North America

    • U.S.

    • Canada

  • Europe

    • Germany

    • UK

    • France

  • Asia Pacific

    • China

    • Japan

    • India

    • South Korea

    • Australia

  • Latin America

    • Brazil

    • Mexico

  • Middle East and Africa (MEA)

    • Kingdom of Saudi Arabia

    • UAE

    • South Africa