The global managed print services (MPS) market size was estimated at USD 26.72 billion in 2016. The market is anticipated to witness considerable growth owing to the stringent regulations to save paper wastage and decreasing cost of operation. MPS help in analyzing printing needs, reduce the number of local printers, replace the inefficient devices, automate the supply delivery, manage remote printing operation, and gains predictability.
The complete document environment can be tracked with the help of managed print services. Managed print services have benefits such as reducing the usage of paper; reducing the energy consumption; free up the IT resources; and customized solutions are available.
Multi-Function Peripherals (MFPs) and regular printers are the two devices on the network that regularly handle and store a certain amount of complex business content. Security is the major concern associated with this business content. There are various risks associated with unsecured multi-function products and printers. These printers have frequent access to the internet, email, enterprise content management systems and cloud-based document repositories. To reduce these risk and security concern, managed print services play a vital role.
MPS provide low price and high performance, less energy consumption, reduced physical footprints, and fewer consumables, less paper and more productivity, and lower maintenance costs. The total cost associated with document production is one-third to almost one-half less when paper, ink, energy drain, and service costs are considered. New technologies with a feature of automated ordering enable the printer to examine its needs and requests a purchase order from the supplier before supplies running out. The two-sided print feature present in advanced printers saves trees and paper wastage. Also, they reduce the time spent on constantly filling the paper tray.
The major challenge for implementation of the managed print services is the technical issues faced which can hamper the printing operation. These issues hamper the productivity and needs to be rectified by a support team. In case of power failures, the system prints can fail. Also, many businesses are not aware about the managed print services. Doubt about the adeptness and value of managed printing services is curbing the market growth.
The printer manufacturer segment accounted for the majority share of the market in 2016. North America region dominated the overall managed print services market for printer/copier manufacturer. Presence of printer/copier manufacturer, favorable government regulations and rising number of startups is driving the managed print services market in the region.
The market for system integrators is expected to grow at the highest CAGR of 7.9% from 2017 to 2025. System integrators are channel type which market some printer/copier manufacturers and offers other solutions as a part of wider managed IT servicing. Independent software vendors are also the important part of the channel. They help in secure management, secure printing from companies to the end user.
Hybrid deployment mode is anticipated to grow at the highest CAGR of 7.1% over the forecast period. Hybrid deployment offers benefits of both cloud-based and on premise deployment modes. In this deployment mode, some service is hosted locally i.e. on premises while some solution are hosted by cloud service providers.
The cloud-based deployment mode dominated the managed print services market in 2016 accounting for over 40% of the overall market. End users are benefitted with the cost effectiveness using managed print services. These benefits are changing the aspects of traditional IT model. Cloud-based software is installed on the OEM’s server and is accessed through a Web browser. Some OEM also provides hybrid deployment, in which cloud software is hosted on an end user’s private servers. Cloud software is priced on a monthly or annual subscription basis, with additional recurring fees for support, and training. For cloud-based systems, organization continues to pay an additional overhead cost.
Large enterprises dominated the managed print services market. The large enterprises hold the major share and is expected to grow at the CAGR of 6.7% over the forecast period. They focus on managing the associated operations and practices. These practices are prone to attack by any threat, attack, malware, or spams, and other exposures. Thus, it is anticipated to boost the demand for MPS in large enterprises.
Small and medium enterprises are expected to grow at the fastest rate over the forecast period. Small and medium enterprises are moving towards managing their services. These are gaining competitive attractiveness from various market entrants. They are also prone to security concerns. To avoid the mishaps and malware attack, the small and medium enterprises are availing the MPS.
The Banking, Financial Services, And Insurance (BFSI) held the largest share of managed print services market in 2016 and was valued USD 6,718.5 million. Managed print services is mainly growing in government, education, telecom & IT, retail & consumer goods applications. The banking and other financial sectors involves paperwork and other files. The privacy and security of these paper files needs to be maintained. Thus, MPS helps to maintains the security and privacy of the document.
The retail & consumer goods, telecom IT and government applications are also anticipated to grow over the forecast period. Favorable government regulations, rising startups in retail & consumer goods industry, and increasing security concerns in telecom & IT sector are the main factors projected to boost the managed print services market.
Asia Pacific market was valued at USD 4,011.8 million in 2016. The Asia Pacific region holds the largest share of the overall industry. The growth in the region is attributed to rising retail & consumer goods startups across the countries such as China, India and Japan. Australia and Singapore are the countries which have already adopted MPS owing to increasing awareness in the education and healthcare applications.
The North America holds the largest market share of managed print services market. The healthcare and government industry in the U.S. have aggressively adopted the managed print services. In addition, the strategic acquisitions and new program launched to create awareness of managed print services is also expected to proliferate the demand over the next eight years. For instance, Global Imaging Systems (GIS), A Xerox Company, has acquired G-Five, Inc., a Carolinas-based solution provider of office equipment and print services in North and South Carolina in 2017.
The global managed print services market is highly competitive. However, there is an intense competition among the existing market players. The key industry competitors include Xerox Corporation, HP, Canon, Ricoh, Lexmark, and others. There is a wide opportunity for system integrators and independent software vendors to enter in the MPS market. The utilization of cloud-based deployment mode and adoption of managed print services by the large enterprises has provided potential opportunity for the companies such as Xerox Corporation and HP to gain the major share of MPS market.
Strategic partnerships, agreements, and programs boost the managed print services market. For instance, in July 2017, Xerox has introduced a MPS Print accreditation program recognizing a group of channel partners that demonstrate MPS expertise and revenue growth. In October 2016, the U.S. Department of Agriculture (USDA) awarded Xerox a 10-year, USD110 million contract for MPS across all USDA agencies.
Base year for estimation
Actual estimates/Historical data
2014 - 2016
2017 - 2025
Revenue in USD Million and CAGR from 2016 to 2025
North America, Europe, Asia Pacific, South America, Middle East & Africa
U.S., Canada, Mexico, U.K., Germany, France, Italy, China, India, Japan, Brazil
Revenue forecast, company share, competitive landscape, growth factors and trends
15% free customization scope (equivalent to 5 analyst working days)
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This report forecasts revenue growth at global, regional & country levels and provides an analysis on the industry trends in each of the sub-segments from 2014 to 2025. For the purpose of this study, Grand View Research has segmented the global managed print services market report on the basis of channel, deployment, organization, application, and region:
Channel Outlook (Revenue, USD Million, 2014 - 2025)
Independent Software Vendors
Deployment Outlook (Revenue, USD Million, 2014 - 2025)
Organization Outlook (Revenue, USD Million, 2014 - 2025)
Small and Medium Enterprises
Application Outlook (Revenue, USD Million, 2014 - 2025)
Retail & Consumer goods
Telecom & IT
Regional Outlook (Revenue, USD Million, 2014 - 2025)
Rest of Europe
Rest of APAC
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