Outsourced Customer Care Services Market Report

Outsourced Customer Care Services Market Analysis And Segment Forecasts To 2020

  • Published Date: Feb, 2014
  • Base Year for Estimate: 2013
  • Report ID: 978-1-68038-082-8
  • Format: Electronic (PDF)
  • Historical Data: 2011-2013
  • Number of Pages: 100

Methodology

We implement a mix of primary and secondary research for our market estimate and forecast. Secondary research forms the initial phase of our study, where we conduct extensive data mining, referring to verified data sources such as independent studies, government and regulatory published material, technical journals, trade magazines paid data sources such as ICIS and so on. This forms the basis of our estimates. For forecasting, the following parameters are considered:

    • Market drivers and restrains, along with their current and expected impact
    • Regulatory scenario and expected developments
    • Global raw material supply and demand statistics

We assign weights to these parameters and quantify their market impact using weighted average analysis, to derive an expected market growth rate. Further, we use correlation, regression and time-series analysis to evaluate key industry dynamics. All our estimates and forecast are verified through exhaustive primary research with Key Industry Participants (KIPs) which typically include:

    • Market leading participants
    • Raw material manufacturers and suppliers
    • Product distributors and vendors
    • Key consumers and clients

These exhaustive primary interviews help our analysts in validating market and segment estimates and forecast. Additionally, we also gain significant industry insights, key developments and expectations. Grand View Research only utilizes validated and authenticated secondary data sources. Some of the secondary sources used for this report include but are not limited to:

    • CRM Magazine
    • CRM Publications
    • CustomerFocus Magazine
    • Outsource Magazine
    • Institute of Customer Service
    • Customer Insight Magazine
    • Marketing Magazine
    • CTIA – The Wireless Association
    • Company annual reports

Data Collection Matrix

Perspective

Primary research

Secondary research

Supply side

  • Manufacturers
  • Raw material suppliers
  • Product distributors and wholesalers
  • Company reports and publications
  • Government publications
  • Independent investigations
  • Economic and demographic data

Demand side

  • End-user surveys
  • Consumer surveys
  • Mystery shopping
  • Case studies
  • Reference customers

 

Industry Analysis Matrix

Qualitative analysis

Quantitative analysis

  • Industry landscape and trends
  • Market dynamics and key issues
  • Technology landscape
  • Market opportunities
  • Porter’s analysis and PESTEL analysis
  • Competitive landscape and product benchmarking
  • Policy and regulatory scenario
  • Market revenue estimates and forecast up to 2020
  • Market revenue estimate and forecast up to 2020, by service activity
  • Regional market revenue forecast up to 2020, by service activity
  • Company market share analysis
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