Outsourced Customer Care Services Market (2025 - 2030) Size, Share & Trends Analysis Report By Service (Inbound Customer Services, Outbound Customer Services), By End-use (BFSI, Healthcare, Retail & E-commerce), By Region, And Segment Forecasts

Table of Contents

Chapter 1. Methodology and Scope
                    1.1. Market Segmentation and Scope
                    1.2. Research Methodology
                        1.2.1. Information Procurement
                    1.3. Information or Data Analysis
                    1.4. Methodology
                    1.5. Research Scope and Assumptions
                    1.6. Market Formulation & Validation
                    1.7. Country Based Segment Share Calculation
                    1.8. List of Data Sources
Chapter 2. Executive Summary
                    2.1. Market Outlook
                    2.2. Segment Outlook
                    2.3. Competitive Insights
Chapter 3. Outsourced Customer Care Services Market Variables, Trends, & Scope
                    3.1. Market Lineage Outlook
                    3.2. Market Dynamics
                        3.2.1. Market Drivers Analysis
                        3.2.2. Market Restraints Analysis
                        3.2.3. Industry Challenge
                    3.3. Outsourced Customer Care Services Market Analysis Tools
                        3.3.1. Industry Analysis - Porter’s
                            3.3.1.1. Bargaining power of the suppliers
                            3.3.1.2. Bargaining power of the buyers
                            3.3.1.3. Threats of substitution
                            3.3.1.4. Threats from new entrants
                            3.3.1.5. Competitive rivalry
                        3.3.2. PESTEL Analysis
Chapter 4. Outsourced Customer Care Services Market: Service Estimates & Trend Analysis
                    4.1. Outsourced customer care services market share by service movement analysis, 2024 & 2030 (USD Million)
                    4.2. Inbound Customer Services
                        4.2.1. Inbound customer services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
                    4.3. Outbound Customer Services
                        4.3.1. Inbound customer services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Chapter 5. Outsourced Customer Care Services Market: End Use Estimates & Trend Analysis
                    5.1. Outsourced customer care services market by end use movement analysis, 2024 & 2030 (USD Million)
                    5.2. BFSI
                        5.2.1. BFSI outsourced customer care services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
                    5.3. Healthcare
                        5.3.1. Healthcare outsourced customer care services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
                    5.4. Retail and E-commerce
                        5.4.1. Retail and e-commerce outsourced customer care services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
                    5.5. IT and Telecommunications
                        5.5.1. IT and telecommunications outsourced customer care services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
                    5.6. Travel and Hospitality
                        5.6.1. Travel and hospitality outsourced customer care services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
                    5.7. Others
                        5.7.1. Others outsourced customer care services market revenue estimates and forecasts 2018 - 2030 (USD Million)
Chapter 6. Outsourced Customer Care Services Market: Region Estimates & Trend Analysis
                    6.1. Outsourced customer care services market share, by region, 2024 & 2030, USD Million
                    6.2. North America
                        6.2.1. North America outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
                        6.2.2. U.S.
                            6.2.2.1. U.S. outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
                        6.2.3. Canada
                            6.2.3.1. Canada outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
                        6.2.4. Mexico
                            6.2.4.1. Mexico outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
                    6.3. Europe
                        6.3.1. Europe outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
                        6.3.2. U.K.
                            6.3.2.1. U.K. outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
                        6.3.3. Germany
                            6.3.3.1. Germany outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
                        6.3.4. France
                            6.3.4.1. France outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
                    6.4. Asia Pacific
                        6.4.1. Asia Pacific outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
                        6.4.2. China
                            6.4.2.1. China outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
                        6.4.3. India
                            6.4.3.1. India outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
                        6.4.4. Japan
                            6.4.4.1. Japan outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
                        6.4.5. Australia
                            6.4.5.1. Australia outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
                    6.5. South Korea
                            6.5.1.1. South outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
                    6.6. Latin America
                        6.6.1. Latin America outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
                        6.6.2. Brazil
                            6.6.2.1. Brazil outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
                    6.7. MEA
                        6.7.1. MEA outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
                        6.7.2. Saudi Arabia
                            6.7.2.1. Saudi Arabia outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
                        6.7.3. UAE
                            6.7.3.1. UAE outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
                        6.7.4. South Africa
                            6.7.4.1. South Africa outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
Chapter 7. Competitive Landscape
                    7.1. Company Categorization
                    7.2. Company Market Positioning
                    7.3. Company Heat Map Analysis
                    7.4. Company Profiles/Listing
                        7.4.1. AEGIS Company
                            7.4.1.1. Participant’s Overview
                            7.4.1.2. Financial Performance
                            7.4.1.3. Product Benchmarking
                            7.4.1.4. Strategic Initiatives
                        7.4.2. TD Synnex Corporation
                            7.4.2.1. Participant’s Overview
                            7.4.2.2. Financial Performance
                            7.4.2.3. Product Benchmarking
                            7.4.2.4. Strategic Initiatives
                        7.4.3. Accenture
                            7.4.3.1. Participant’s Overview
                            7.4.3.2. Financial Performance
                            7.4.3.3. Product Benchmarking
                            7.4.3.4. Strategic Initiatives
                        7.4.4. Expert Global
                            7.4.4.1. Participant’s Overview
                            7.4.4.2. Financial Performance
                            7.4.4.3. Product Benchmarking
                            7.4.4.4. Strategic Initiatives
                        7.4.5. Amdocs
                            7.4.5.1. Participant’s Overview
                            7.4.5.2. Financial Performance
                            7.4.5.3. Product Benchmarking
                            7.4.5.4. Strategic Initiatives
                        7.4.6. StarTek
                            7.4.6.1. Participant’s Overview
                            7.4.6.2. Financial Performance
                            7.4.6.3. Product Benchmarking
                            7.4.6.4. Strategic Initiatives
                        7.4.7. Concentrix Corporation
                            7.4.7.1. Participant’s Overview
                            7.4.7.2. Financial Performance
                            7.4.7.3. Product Benchmarking
                            7.4.7.4. Strategic Initiatives
                        7.4.8. Transcom
                            7.4.8.1. Participant’s Overview
                            7.4.8.2. Financial Performance
                            7.4.8.3. Product Benchmarking
                            7.4.8.4. Strategic Initiatives
                        7.4.9. Foundever
                            7.4.9.1. Participant’s Overview
                            7.4.9.2. Financial Performance
                            7.4.9.3. Product Benchmarking
                            7.4.9.4. Strategic Initiatives
                        7.4.10. Teleperformance SE
                            7.4.10.1. Participant’s Overview
                            7.4.10.2. Financial Performance
                            7.4.10.3. Product Benchmarking
                            7.4.10.4. Strategic Initiatives

List of Tables

Table 1 Global outsourced customer care services market: Key market driver analysis
Table 2 Global outsourced customer care services market: Key market restraint analysis
Table 3 Global outsourced customer care services market, by region, 2018 - 2030 (USD Million)
Table 4 Global outsourced customer care services market, by service, 2018 - 2030 (USD Million)
Table 5 Global outsourced customer care services market, by end use, 2018 - 2030 (USD Million)
Table 6 North America outsourced customer care services market, by region, 2018 - 2030 (USD Million)
Table 7 North America outsourced customer care services market, by service, 2018 - 2030 (USD Million)
Table 8 North America outsourced customer care services market, by end use, 2018 - 2030 (USD Million)
Table 9 U.S. outsourced customer care services market, by service, 2018 - 2030 (USD Million)
Table 10 U.S. outsourced customer care services market, by end use, 2018 - 2030 (USD Million)
Table 11 Canada outsourced customer care services market, by service, 2018 - 2030 (USD Million)
Table 12 Canada outsourced customer care services market, by end use, 2018 - 2030 (USD Million)
Table 13 Mexico outsourced customer care services market, by service, 2018 - 2030 (USD Million)
Table 14 Mexico outsourced customer care services market, by end use, 2018 - 2030 (USD Million)
Table 15 Europe outsourced customer care services market, by region, 2018 - 2030 (USD Million)
Table 16 Europe outsourced customer care services market, by service, 2018 - 2030 (USD Million)
Table 17 Europe outsourced customer care services market, by end use, 2018 - 2030 (USD Million)
Table 18 U.K. outsourced customer care services market, by service, 2018 - 2030 (USD Million)
Table 19 U.K. outsourced customer care services market, by end use, 2018 - 2030 (USD Million)
Table 20 Germany outsourced customer care services market, by service, 2018 - 2030 (USD Million)
Table 21 Germany outsourced customer care services market, by end use, 2018 - 2030 (USD Million)
Table 22 France outsourced customer care services market, by service, 2018 - 2030 (USD Million)
Table 23 France outsourced customer care services market, by end use, 2018 - 2030 (USD Million)
Table 24 Asia Pacific outsourced customer care services market, by region, 2018 - 2030 (USD Million)
Table 25 Asia Pacific outsourced customer care services market, by service, 2018 - 2030 (USD Million)
Table 26 Asia Pacific outsourced customer care services market, by end use, 2018 - 2030 (USD Million)
Table 27 China outsourced customer care services market, by service, 2018 - 2030 (USD Million)
Table 28 China outsourced customer care services market, by end use, 2018 - 2030 (USD Million)
Table 29 Japan outsourced customer care services market, by service, 2018 - 2030 (USD Million)
Table 30 Japan outsourced customer care services market, by end use, 2018 - 2030 (USD Million)
Table 31 India outsourced customer care services market, by service, 2018 - 2030 (USD Million)
Table 32 India outsourced customer care services market, by end use, 2018 - 2030 (USD Million)
Table 33 Australia outsourced customer care services market, by service, 2018 - 2030 (USD Million)
Table 34 Australia outsourced customer care services market, by end use, 2018 - 2030 (USD Million)
Table 35 South Korea outsourced customer care services market, by service, 2018 - 2030 (USD Million)
Table 36 South Korea outsourced customer care services market, by end use, 2018 - 2030 (USD Million)
Table 37 Latin America outsourced customer care services market, by region, 2018 - 2030 (USD Million)
Table 38 Latin America outsourced customer care services market, by service, 2018 - 2030 (USD Million)
Table 39 Latin America outsourced customer care services market, by end use, 2018 - 2030 (USD Million)
Table 40 Brazil outsourced customer care services market, by service, 2018 - 2030 (USD Million)
Table 41 Brazil outsourced customer care services market, by end use, 2018 - 2030 (USD Million)
Table 42 MEA outsourced customer care services market, by region, 2018 - 2030 (USD Million)
Table 43 MEA outsourced customer care services market, by service, 2018 - 2030 (USD Million)
Table 44 MEA outsourced customer care services market, by end use, 2018 - 2030 (USD Million)
Table 45 Saudi Arabia outsourced customer care services market, by service, 2018 - 2030 (USD Million)
Table 46 Saudi Arabia outsourced customer care services market, by end use, 2018 - 2030 (USD Million)
Table 47 UAE outsourced customer care services market, by service, 2018 - 2030 (USD Million)
Table 48 UAE outsourced customer care services market, by end use, 2018 - 2030 (USD Million)
Table 49 South Africa outsourced customer care services market, by service, 2018 - 2030 (USD Million)
Table 50 South Africa outsourced customer care services market, by end use, 2018 - 2030 (USD Million)

List of Figures

Fig. 1 Outsourced customer care services market segmentation
Fig. 2 Market research process
Fig. 3 Information procurement
Fig. 4 Primary research pattern
Fig. 5 Market research approaches
Fig. 6 Value chain-based sizing & forecasting
Fig. 7 Parent market analysis
Fig. 8 Market formulation & validation
Fig. 9 Outsourced customer care services market snapshot
Fig. 10 Outsourced customer care services market segment snapshot
Fig. 11 Outsourced customer care services market competitive landscape snapshot
Fig. 12 Market research process
Fig. 13 Market driver relevance analysis (Current & future impact)
Fig. 14 Market restraint relevance analysis (Current & future impact)
Fig. 15 Outsourced customer care services market: Service outlook key takeaways (USD Million)
Fig. 16 Outsourced customer care services market: Service movement analysis, 2024 & 2030 (USD Million)
Fig. 17 Inbound customer services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 18 Outbound customer services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 19 Outsourced customer care services market: End use outlook key takeaways (USD Million)
Fig. 20 Outsourced customer care services: End use movement analysis2024 & 2030 (USD Million)
Fig. 21 BFSI outsourced customer care services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 22 Healthcare outsourced customer care services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 23 Retail and E-commerce outsourced customer care services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 24 IT and Telecommunications outsourced customer care services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 25 Travel and Hospitality outsourced customer care services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 26 Others outsourced customer care services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 27 Outsourced customer care services market: Region outlook,  2024 & 2030 (USD Million)
Fig. 28 North America outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 29 U.S. outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 30 Canada outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 31 Mexico outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 32 Europe outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 33 U.K. outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 34 Germany outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 35 France outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 36 Asia Pacific outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 37 China outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 38 Japan outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 39 India outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 40 Australia outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 41 South Korea outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 42 Latin America outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 43 Brazil outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 44 MEA outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 45 Saudi Arabia outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 46 UAE outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 47 South Africa outsourced customer care services market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 48 Strategy framework
Fig. 49 Company categorization