The global patient portal market size was valued at USD 1.9 billion in 2018 and is expected to grow at a CAGR of 17.6% over the forecast period. The rising number of healthcare facilities adopting the patient portals are contributing to market growth. Also, increasing demand for Electronic Health Record (EHR) and mandatory federal norms are responsible for the increased usage of patient portals.
In July 2014, Habersham Medical Center headquartered in the U.S. announced the launch of a new patient portal software. The launch envisioned providing patients their medical records at any place, irrespective of the time; therefore, accessing the medical data more convenient for them as well as the providers. The patient portal software solutions keep the medical information of the patients safe & secure.
The Clinical Journal of the American Society of Nephrology published a study titled “Disparities in Electronic Health Record Patient Portal Use in Nephrology Clinics”. This study tracked patients from January 2010 to December 2012 at four nephrology offices affiliated to the University of Pittsburgh. These offices activated a patient portal in the existing ambulatory EHR system and invited patients to sign up, simplifying the check-in process.
Integrated patient portals dominated the type segment in terms of revenue share in 2018. About the increasing adoption of EHRs, pre-integrated patient portals are preferred by healthcare professionals. Integrated portals eliminate the need to develop a separate customized system to bridge the gap between physician requirements and patient information.
Standalone patient portals, on the other hand, are anticipated to witness the fastest growth over the forecast period from 2019 to 2026. In terms of efficiency, standalone patient portals offer more features as they are designed with a user-friendly & faster user interface.
The National Health IT Board of New Zealand working along with Primary Health Organizations appointed eight eHealth Ambassadors to initiate and support the general practitioners in implementing the patient portals in 2014.
In 2018, web-based patient portals held a majority of the market share in terms of revenue. Technological advances, improved efficiency, convenience, and affordability are some of the factors responsible for the increasing adoption of web-based patient portals.
Cloud-based patient portals are expected to witness the fastest growth rate over the forecast period. These portals offer features such as email marketing, online appointment scheduling, patient education tools, and social media integration. Furthermore, market players now offer mobile applications for convenient appointment scheduling and checking reports online.
The healthcare providers dominated the end-use segment of the patient portal market in 2018. Moreover, the providers are anticipated to be the fastest-growing segment over the forecast period from 2019 to 2026.
The rise in government initiatives focusing on improved delivery of services to the patients is a key factor for the market growth. The government mandates for providers to curtail the rising costs of healthcare are leading to an increased usage of patient portal software.
North America held a majority of the market share in 2018, owing to the technological advancements in healthcare IT. The Asia Pacific is anticipated to experience the fastest growth over the forecast period due to improving healthcare infrastructure and rising expenditure.
Over 130 million people in the U.S. suffer from at least one chronic condition. These conditions are responsible for around 70% of deaths in the U.S. each year, responsible for the deaths of 1.7 million Americans. Owing to the large target population in the region, the management of comorbidities has become challenging. Furthermore, the switch from volume- to value-based reimbursement is increasing the need for patient portal systems in North America.
The healthcare expenditure in the U.S. was estimated to be USD 2.6 trillion and is expected to reach up to USD 4.8 trillion by 2021. In 2021, the healthcare expenditure in the U.S. is anticipated to be around 20% of the total gross domestic product (GDP). The alarming increase in healthcare management costs will escalate the demand for patient portal software in the coming years. Besides, the government is focusing on higher investments and incentives to improve healthcare in the country by tracking public health.
Some of the key market players in the patient portal market are Allscripts Healthcare Solutions, athenahealth, Inc., Cerner Corporation, Epic System Company, McKesson Corporation, GE Healthcare, Medfusion, and CureMD. In August 2018, Allscripts announced that it received accreditation from Healthcare Network Accreditation Program for Payerpath and ePAP accreditation for ePrescribe from the Electronic Healthcare Network Accreditation Commission.
Furthermore, Allscripts announced the completion of the acquisition of HealthGrid Holding Company, a developer of enterprise patient engagement solution in May 2018. The acquisition signifies an expansion of the Allscripts FollowMyHealth platform that provides patient engagement solutions focused on connecting consumers with providers.
Report Attribute |
Details |
The market size value in 2020 |
USD 2.6 billion |
The revenue forecast in 2026 |
USD 7.0 billion |
Growth Rate |
CAGR of 17.6% from 2019 to 2026 |
The base year for estimation |
2018 |
Historical data |
2015 - 2018 |
Forecast period |
2019 - 2026 |
Quantitative units |
Revenue in USD million and CAGR from 2019 to 2026 |
Report coverage |
Revenue forecast, company ranking, competitive landscape, growth factors, and trends |
Segments covered |
Type, delivery mode, end-use, region |
Regional scope |
North America; Europe; APAC; Latin America; MEA |
Country scope |
U.S.; Canada; UK; Germany; France; Italy; Spain; Japan; China; India; Australia; Brazil; Mexico; Argentina; South Africa; Saudi Arabia; United Arab Emirates |
Key companies profiled |
Allscripts Healthcare Solutions; athenahealth, Inc.; Cerner Corporation; Epic System Company; McKesson Corporation; GE Healthcare; Medfusion; CureMD |
Customization scope |
Free report customization (equivalent up to 8 analysts working days) with purchase. Addition or alteration to country, regional & segment scope. |
Pricing and purchase options |
Avail customized purchase options to meet your exact research needs. Explore purchase options |
This report forecasts revenue growth and provides an analysis of the latest trends in each of the subsegments from 2015 to 2026. For this study, Grand View Research has segmented the patient portal market based on type, delivery mode, end-use, and region:
Type Outlook (Revenue, USD Million; 2015 - 2026)
Standalone
Integrated
Delivery Mode Outlook (Revenue, USD Million; 2015 - 2026)
Web-based
Cloud-based
End-Use Outlook (Revenue, USD Million; 2015 - 2026)
Providers
Payers
Others
Regional Outlook (Revenue, USD Million, 2015 - 2026)
North America
The U.S.
Canada
Europe
UK
Germany
France
Italy
Spain
Asia Pacific
Japan
China
India
Australia
Latin America
Brazil
Mexico
Argentina
Middle East & Africa
South Africa
Saudi Arabia
United Arab Emirates
b. The global patient portal market size was estimated at USD 2.2 billion in 2019 and is expected to reach USD 2.6 billion in 2020.
b. The global patient portal market is expected to grow at a compound annual growth rate of 17.6% from 2019 to 2026 to reach USD 7.0 billion by 2027.
b. North America dominated the patient portal market with a share of 44.7% in 2019. This is attributable to the technological advancements in healthcare IT along with the rising healthcare expenditure.
b. Some key players operating in the patient portal market are Allscripts Healthcare Solutions, athenahealth, Inc., Cerner Corporation, Epic System Company, McKesson Corporation, GE Healthcare, Medfusion, and CureMD.
b. Key factors that are driving the market growth include the rising number of healthcare facilities adopting patient portal software, EHR, and mandatory federal norms related to healthcare IT.
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