Quality Management Software Market Size, Share & Trends Analysis Report By Solution (Document Control, Non-conformances), By Deployment (Cloud, On-premise), By Enterprise Size, By End-use, By Region, And Segment Forecasts, 2023 - 2030

Quality Management Software Market Trends

The global quality management software market size was estimated at USD 9.38 billion in 2022 and is projected to expand at a compound annual growth rate (CAGR) of 10.6% from 2023 to 2030. The rising demand for streamlining and centralizing business processes is the leading factor driving market growth. Furthermore, the market is poised to expand, owing to the rising penetration of smart devices, the Internet of Things (IoT), and the Industrial Internet of Things (IIoT). The integration of the Six Sigma approach in quality management software (QMS) is predicted to create new avenues for industrial expansion.

Quality management software integrates numerous business processes in a single platform, such as audit management, document control, non-conformance management, environmental health and safety, training management, or supplier quality management. Enterprises and modern-day project managers are emphasizing implementing and inducing quality standards in their business processes to enhance the efficacy of the business. These factors are expected to drive the demand for quality management software industry over the forecast period.

QMS offers benefits such as better visibility into enterprise data, reduction in manufacturing costs, mobility & flexibility in document control, and resolving non-conformance issues. Cloud-based QMS facilitates a connected system to transfer quality data in and out of a QMS platform. In April 2023, Greenlight Guru, a cloud-based software solutions developer for MedTech companies, announced the launch of Export API. The new feature enabled customers to export data from the QMS platform to third-party software, such as CRM, ERP, and business intelligence solutions. The new API functionality helped users drive efficiency. Such developments are expected to drive the market growth over the forecasted period.

QMS allows businesses to manage their quality compliance processes better and align their operations with industry laws and standards. These solutions also allow organizations to align quality management strategies with their business objectives. Businesses are widely adopting quality management techniques such as Six Sigma and ISO standards to improve productivity, process effectiveness, and customer satisfaction. As a result, QMS is expected to play a vital role in enabling organizations to focus on quality process automation, supplier quality assurance, and compliance management during the forecasted period.

QMS facilitates end-use enterprises to enhance product development by collecting people, product information, and processes into a single platform. QMS provides a closed-loop quality system by linking processes and quality records with product design, allowing manufacturers of medical devices and biotechnology to develop safe and compliant products. In September 2023, Arena Solutions, Inc., launched the Arena cloud-native QMS, and Product Lifecycle Management (PLM) software solutions in China. PTC Inc., the parent company of Arena Solutions, also partnered with VST ECS, a management services provider, and Amazon Web Services (AWS) to make Arena PLM and QMS available in China to meet the increasing demand for SaaS solutions.

Solution Insights

The complaint-handling segment held the largest revenue share of over 15.0% in 2022 and is expected to register a considerable CAGR of 12.0% over the forecast period. Effective management of complaints helps organizations meet customer expectations. Conventional tools and processes for complaint handling help businesses handle customer complaints effectively and efficiently, enabling them to remain successful in the long run. However, changing consumer behavior and purchasing preferences, coupled with the rising demand for customized solutions, are compelling organizations to focus more on enhancing customer satisfaction to engage customers for longer periods. Subsequently, a robust complaint management system can help handle distinct and complex customer queries, resolve their issues, and offer them a satisfactory experience.

Deployment Insights

The on-premise segment accounted for the largest revenue share of over 52.0% in 2022. The demand for on-premise software is increasing as several businesses are transitioning from manual systems to automated systems. On-premise deployment of QMS facilitates the customization of the software to the client's business requirements. Businesses emphasizing high levels of data protection prefer on-premise QMS deployment to mitigate the risks associated with the loss of sensitive information and critical company data. Due to high data security, end-users are increasingly implementing on-premise quality management software.

The cloud segment is expected to exhibit the highest CAGR of 11.0% over the forecast period. Features, such as flexibility and mobility, are driving the widespread adoption of cloud-based QMS. Additionally, cloud-based deployment also annuls the need for end-users to invest in dedicated hardware, thereby saving costs significantly. Cloud-based QMS is hosted on the cloud and can be accessed using a web browser. In a cloud-based deployment, all system upgrades are managed by the vendor. For end-users, data can be accessed easily from any location. These features are driving the market demand for cloud-based quality management software.

Enterprise Size Insights

The large enterprises segment accounted for the largest revenue share of over 60.0% in 2022. Large organizations require consolidated resources to manage their business activities on a single platform. QMS solutions offer them the option to maintain control over procedures and help implement an enterprise-wide deployment. Cost-effectiveness is one of the major factors driving the adoption of QMS solutions among large enterprises. Many QMS suppliers offer dedicated software suites for large enterprises. These suites perform a vital role in the selection process since they are created to address the precise needs of the clients.

The small and medium enterprise (SME) segment is anticipated to expand at the fastest CAGR of over 11.0% during the forecast period. QMS solutions help SMEs reduce the overall cost of a finished product by streamlining processes. The demand for QMS solutions from SMEs is typically high since SMEs are highly focused on cost efficiency. SMEs prefer robust quality management software to scale their operations and ensure regulatory compliance. Moreover, QMS can play a critical role by helping SMEs eliminate waste, mitigate errors, and minimize inefficiencies. All such factors are driving the adoption of QMS among SMEs.

End-use Insights

The manufacturing & heavy industry segment held the highest market share of 19.0% in 2022. The evolution of smart manufacturing, as well as the application of Information and Communication Technology (ICT) in every manufacturing aspect, is expected to shape the modern manufacturing sector in the coming years. Industrial robotics, data analytics, 3D printing, and machine learning are some of the leading technologies that would boost segment growth. Increasing awareness among manufacturers regarding the benefits of QMS in curbing downtimes and asset failure rates is further anticipated to propel the segment over the forecast period.

The healthcare segment is poised to advance at the highest CAGR in excess of 13.0% during the projection period. The healthcare industry has undergone major changes in the past few years, forcing pharma companies to focus on improving their internal efficiency to stay competitive in the market. QMS solutions help pharma companies enhance the quality and availability of medicines by developing effective monitoring controls. For the healthcare industry, QMS solutions help enhance the quality of the healthcare system by prioritizing the quality of products. Healthcare QMS also allows pharma companies to develop quality products, exercise control over suppliers, support data integrity, and maintain overall compliance.

Regional Insights

North America held the highest market share of more than 41% in 2022. Medical and hospital associations in North America are widely demanding compliance-based products and services. QMS is used in various healthcare programs and organizations in the U.S., such as home care organizations, nursing homes, and ambulatory care providers. Moreover, many quality management software providers are introducing new products, thus driving the market demand of the segment in the region.

Asia Pacific is expected to register the fastest CAGR of more than 12.0% over the forecast period. Asia Pacific has observed a rising number of SMEs that are widely adopting cloud computing technology. This, in turn, has created opportunities for the adoption of cloud QMS solutions. COVID-19 has also prompted the countries in Asia Pacific to emphasize pharmaceutical manufacturing, transportation, and logistics while ensuring optimum quality. This has increased the demand for pharma QMS solutions, particularly in the emerging economies of the region. The growing awareness of quality management compliance and standards has also led to the increased demand for QMS in the manufacturing and transportation & logistics industries across the region.

Key Companies & Market Share Insights

The key players maintain an exhaustive product portfolio and are employed to maintain a competitive edge in the market, their product offerings, the applications segment they serve, the sophistication of their technology, their strategy to differentiate their products, and their industry impact. Their key strategies include collaborations, agreements, new product development, expansion, mergers & acquisitions, etc. In May 2023, Cority Software Inc., an EHSQ software provider, acquired Greenstone, a platform provider for businesses and supply chains. By using guided workflows, questionnaires, data collection systems, and emission and framework, the company facilitates the collection, analysis, and sharing of sustainability data. The Greenstone platforms would be implemented into Cority’s Sustainability Cloud, which facilitates businesses with reporting on, managing, and acting on their sustainability initiatives.

Quality Management Software Market Report Scope

Global Quality Management Software Market Report Segmentation

The report forecasts revenue growth at the global, regional, and country levels and provides an analysis of the latest trends in each of the sub-segments from 2018 - 2030. For this study, Grand View Research has segmented the global quality management software market report based on solution, deployment, enterprise size, end-use, and region.

• Solution Outlook (Revenue, USD Billion, 2018 - 2030)

  • Document Control

  • Non-conformances/Corrective & Preventative

  • Complaint Handling

  • Employee Training

  • Quality Inspections (PPAP & FAI)

  • Audit Management

  • Supplier Quality Management

  • Calibration Management

  • Change Management

  • Mobile Incidents and Event Reporting

• Deployment Outlook (Revenue, USD Billion, 2018 - 2030)

  • Cloud

  • On-premise

• Enterprise Size Outlook (Revenue, USD Billion, 2018 - 2030)

  • Small & Medium Enterprise (SME)

  • Large Enterprise

• End-use Outlook (Revenue, USD Billion, 2018 - 2030)

  • IT & Telecom

  • Life Sciences

  • Transportation & Logistics

  • Consumer Goods & Retail

  • Food & Beverage

  • Defense & Aerospace

  • Manufacturing & Heavy Industry

  • Utilities

  • Government

  • Healthcare

  • Others

• Regional Outlook (Revenue, USD Billion, 2018 - 2030)

  • North America

    • U.S.

    • Canada

  • Europe

    • UK

    • Germany

    • France

    • Italy

    • Spain

  • Asia Pacific

    • China

    • India

    • Japan

    • Australia

    • South Korea

  • Latin America

    • Brazil

    • Mexico

    • Argentina

  • Middle East & Africa (MEA)

    • UAE

    • Saudi Arabia

    • South Africa