Quality Management Software Market Size, Share & Trends Report

Quality Management Software Market Size, Share & Trends Analysis Report By Application, By Deployment (Cloud, On-premise), By Company Size, By Solution, By Region, And Segment Forecasts, 2019 - 2025

  • Published Date: May, 2019
  • Base Year for Estimate: 2018
  • Report ID: GVR-1-68038-331-7
  • Format: Electronic (PDF)
  • Historical Data: 2014 - 2017
  • Number of Pages: 109

Industry Insights

The global quality management software market size was valued at USD 7.3 billion in 2018 and is expected to witness a CAGR of 9.8% over the forecast period. Factors such as increasing importance of quality assurance, customer centric production, and changes in standards and regulations are driving the growth.

Many organizations are taking advantage of quality management methodologies, such as ISO standards and Six Sigma, to improve efficiency, productivity, and customer satisfaction. These methodologies require employees to perform set tasks and adhere to structured processes, involving changes to work habits that can sometimes be disruptive to organizations. Familiar, integrated IT tools can streamline quality management tasks and reduce user-resistance, enabling organizations to get the maximum benefit at lower risk.

U.S. quality management software market

Quality Management Software (QMS) solutions provide a host of functionalities, including nonconformance, complaint handling, document control, calibration, and change management, among others, making it an essential tool for an organization’s overall quality control. In addition, recent technological advancements such as analytics, cloud, and big data have further enhanced the existing capabilities of QMS solutions. As a result, industries such as manufacturing, life sciences, and IT and telecom are adopting QMS solutions at a rapid rate.

While numerous end-use industries are adopting quality management solutions, there exist some challenges that vendors need to address. These challenges include integration with other systems, lack of collaboration, and misalignment with the latest trends and technologies. While vendors are trying to tackle these problems, widespread acceptance of cloud-based deployment has facilitated the adoption of QMS by the new end users.

Introduction of ISO 9001, IATF 16949, and AS9100 Rev.D are expected to boost the market as top management teams across organizations are taking efforts to align quality management with strategic objectives. In addition, quality processes and products are increasingly becoming important for marketing and ensuring customer satisfaction. As a result, compliance management, quality process management automation, and supplier quality assurance are expected to become the prime focus of QMS users.

Application Insights

Manufacturing and transportation and logistics segments are anticipated to register a strong demand owing to the stringent regulations as well as the complex processes and integrated business systems. Both the segments are expected to hold the leading market share followed by the IT and Telecom industry. The healthcare industry is expected to be the biggest adopter of the quality management software.

An effective complaint management system is critical to meeting the critical objectives of the companies such as compliance with industry regulations, avoidance of potential product liability lawsuits, and customer retention. QMS solution helps telecom service providers support their communication strategy, by complying with the highest quality standards in the telecommunications products and services industry including TL9000 requirements.

Solution Insights

The quality management software market is led by the document control and nonconformance corrective action/preventive action segment primarily due to the necessity of large organizations to maintain quality adherence in these processes. The complaint handling is the segment is expected to expand at a rapid CAGR 13.2% to become the market leader during the forecasted period owing to growing adoption of standard complaint handling tools and processes.

Calibration management solution provides essential connections between related maintenance tasks and additional quality processes for regulated life science and high-tech environments. Such solutions help increase the life of machinery and save revenue of the companies by reducing the amount of recalled products by helping to streamline the manufacturing process via reduction of machinery downtime.

Company Size Insights

The large enterprise segment led the market in 2018. The reduction in costs is the primary motivation behind the adoption of quality management software in this segment. Many QMS vendors have different set of software suites for large enterprises and Small and Medium Enterprises (SMEs). These suites are tailored to fit the exact requirements of the clients and hence play a vital role in selection process.

While integration and deployment does not exactly constitute to the product usage features, it forms the first and most crucial step of the entire process. Organizations today use a host of different software and systems and produce a large amount of data. These systems are often provided and maintained by different vendors and suppliers.

Deployment Insights

Cloud and on-premise are the two types of deployment methods used by the QMS market players. The on premise segment is anticipated to be dominant in the market with cloud based deployments gaining traction in the forthcoming years. Cloud-based quality management software vendors suffer from security loopholes of undefined data and information risks. Most common issues and security breaches occur due to Man-In-The-Middle (MITM) attacks and unethical hacking activities. Such security threats have forced enterprises to spend more on secondary storage devices and data backup centers to prevent the loss of sensitive information.

Europe quality management software market

Data encryption techniques are being widely adopted to prevent sensitive QMS data. The encryption techniques serve a great purpose during data transmission. Major emphasis is being laid on improving security levels and enterprises are explicitly demanding necessary privileges to verify, inspect, and test the cloud security at any given point of time.

Regional Insights

North America and Europe are anticipated to be the key regions over the forecast period owing to early adoption of QMS software. Asia Pacific is anticipated to be the fastest growing market driven by growing awareness and the quality and management software coupled with high demand from emerging economies like China and India.

Increasing regulatory pressure in Europe and reforms in EU data protection rules for enterprise data are remarkably impacting the adoption of quality management software. In European countries, SaaS providers deploying solutions on cloud-based platforms need to comply with the European Data Protection Directive 1995 and General Data Protection Regulation (GDPR). The GDPR obligations apply to both SaaS suppliers and customers.

Quality Management Software Market Share Insights

MasterControl, Inc.; Sparta Systems, Inc.; SAP SE; and PSC Software Company are some of the major industry players in this domain. Other key vendors include Aras Corporation; Arena Solutions Inc.; Autodesk Inc.; Dassault Systemes SE; Siemens AG; Oracle Corporation; Parasoft Corporation; Microsoft Corporation; and Hewlett-Packard Enterprise Co. Partnerships and strategic mergers and acquisition is anticipated to be the most effective way for industry players to gain quick access in emerging markets and to enhance technological capability. Also product differentiation and upgrades are expected to pave the way for development of companies in the market.

In May 2015, MasterControl Inc. partnered with Thescon, a consulting firm that operates in Germany, Austria, and Switzerland, for the medical device, pharmaceutical, and biotechnological companies. The partnership will help MasterControl to expand in the European market, especially in the pharmaceutical, chemical, biotechnological, and food industries.In February 2014, Autodesk, Inc. acquired Delcam Plc., a company involved in software solutions and services development. The acquisition was aimed at the integration of a range of design, manufacturing, and inspection software. The acquisition helped Autodesk to upgrade automated solutions in the manufacturing segment.

Report Scope



Base year for estimation


Actual estimates/Historical data

2014 - 2017

Forecast period

2019 - 2025

Market representation

Revenue in USD Million & CAGR from 2019 to 2025

Regional scope

North America, Europe, Asia Pacific, Latin America, and MEA

Country scope

U.S., Canada, U.K., Germany, China, Japan, India, Brazil, and Mexico

Report coverage

Revenue forecast, company ranking, competitive landscape, growth factors, and trends

15% free customization scope (equivalent to 5 analyst working days)

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Segments Covered in the Report

This report forecasts revenue growth at the global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2014 to 2025. For the purpose of this study, Grand View Research has segmented the global quality management software market report based on application, solution, deployment, company size, and region:

  • Application Outlook (Revenue, USD Million; 2014 - 2025)

    • IT & Telecom

    • Transportation & Logistics

    • Consumer Goods & Retail

    • Defense & Aerospace

    • Manufacturing

    • Healthcare

    • Others

  • Solution Outlook (Revenue, USD Million; 2014 - 2025)

    • Document Control

    • Non-Conformances/Corrective & Preventative

    • Complaint Handling

    • Employee Training

    • Audit Management

    • Supplier Quality Management

    • Calibration Management

    • Change Management

    • Others

  • Deployment Outlook (Revenue, USD Million; 2014 - 2025)

    • Cloud

    • On-premise

  • Company Size Outlook (Revenue, USD Million; 2014 - 2025)

    • Small & Medium Enterprise (SME)

    • Large Enterprise

  • Regional Outlook (Revenue, USD Million; 2014 - 2025)

    • North America

      • U.S.

      • Canada

    • Europe

      • U.K.

      • Germany

    • Asia Pacific

      • China

      • Japan

      • India

    • Latin America

      • Brazil

      • Mexico

    • Middle East & Africa

Key questions answered by the report
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