The global telecom operations management market has witnessed high growth over the last decade due to increased need for telecom companies to effectively and timely address varied customer demands in highly competitive environment. Telecom companies incur huge costs while refining their operations and seek for Operations Support System (OSS) providers to deliver effective telecom services with reduced CAPEX and OPEX cost. Development of new technologies such as next generation operations support systems, business support systems, service delivery platforms and over-the-top (OTT) platform is expected to drive the market. Network management, consumer billing management, inventory management online self-service, provisioning & activation, mediation, workforce management and financial assurance are some of the sub-markets of telecom operations management market.
High operational costs and complexity of telecom infrastructure has consequently increased the demand for telecom operations management. Scarcity of efficient system integrators is expected to restrain market growth over the forecast period. Growing need for end-to-end operations management is expected to open up new avenues for market growth.
The telecom operations market can be segmented on the basis of software, service and deployment. Software packages in the telecom operations management include billing & revenue management, customer & product management, service fulfillment & assurance, resource inventory management, network management and service delivery platform. Planning & consulting, operations & maintenance, system integration, and managed services are the different services involved in telecom management. Based on deployment, the market can be bifurcated into on-premise and cloud.
Key players in telecom operations management market include Amdocs, Ericsson, Oracle, Accenture, Hewlett-Packard, Alcatel-Lucent, CISCO, Huawei, SAP AG, and NEC.
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In contrast to its related industries like consumer electronics and semiconductors, the data center and communications infrastructure industry is expected to be more buoyant with continued strategic investments made to support the increased network traffic and data usage for remote working during the lockdown phase. From school closures necessitating students to use virtual offerings (Google Classroom ) to the governments using business analytics services (Power BI) for communicating virus updates, the demand for communication services and related infrastructure has witnessed an unprecedented rise amidst the global pandemic. Digital services including telemedicine are expected to remain popular even after the pandemic is contained, thereby ensuring strong growth in the communication infrastructure industry. The report will account for Covid19 as a key market contributor.