GVR Report cover U.S. Behavioral Health Care Software And Services Market Size, Share & Trends Report

U.S. Behavioral Health Care Software And Services Market Size, Share & Trends Analysis Report By Component (Software, Support Services), By Delivery Model, By Function, By End Use, And Segment Forecasts, 2021 - 2028

  • Published Date: Jun, 2021
  • Base Year for Estimate: 2020
  • Report ID: GVR-4-68038-283-9
  • Format: Electronic (PDF)
  • Historical Data: 2016 - 2019
  • Number of Pages: 80

Report Overview

The U.S. behavioral health care software and services market size was valued at USD 926.1 million in 2020 and is expected to expand at a compound annual growth rate (CAGR) of 14.8% from 2021 to 2028. The emerging technologies for behavioral health and management, rising awareness regarding substance abuse management, and expanding reimbursement coverage are contributing to market growth. Adoption of behavioral health care software by care providers is likely to improve the management of mental health issues and treatment prospects. The providers of behavioral health can adopt integrated EHRs for effective practice management and cost savings.

U.S. behavioral health care software & services market size, by component, 2016 - 2028 (USD Million)

The communication between the care providers and patients is simplified by the real-time monitoring system. Integration of new technologies with other treatment approaches assists to improve the effectiveness and productivity of care. Video conferencing is provided by telepsychiatry or Tele-mental health, which helps care providers to coordinate with the patients from a distant location.

The overall impact of substance abuse including treatment is approximately USD 600 billion annually in the U.S., according to the Substance Abuse and Mental Health Services Administration (SAMHSA). The administration stated that substance abuse leads to loss of productivity and increases the healthcare burden on public healthcare. Providing value-based medicine programs by behavioral health care providers help in reducing the costs related to substance abuse.

COVID-19 U.S. behavioral health care software and services market impact: 13% growth from 2019 to 2020

Pandemic Impact

Post COVID-19 Outlook

There has been a significant reduction in face-to-face mental health services that led to an increase in demand for virtual care via various software platforms.

There is a shift to virtual care for patients seeking behavioral healthcare. Software providers are undertaking initiatives to contribute to tackling the health crisis.

The adoption of telehealth was supported by positive changes in reimbursement policies for telehealth. For instance, the CMS issued temporary changes in receiving care through telehealth services for patients enrolled in Children's Health Insurance Program (CHIP), Medicaid, and Medicare.

 

The pandemic has led to increased episodes of anxiety, stress, and depression. Organizations are thus collaborating with mental healthcare providers to provide continuous virtual care via software and services. Thus, the market is expected to witness exponential growth during the forecast period.

 

The COVID-19 pandemic has affected the mental and behavioral healthcare industry. According to Oscar Health, a health insurance company, there was a shift to virtual care for patients seeking behavioral healthcare. Software providers are undertaking initiatives to contribute to tackling the health crisis. Cerner Corporation provided its associates with online fitness and wellbeing tools and activities for encouraging mental and physical health. Moreover, it worked in association with public health authorities, such as CDC, to accelerate data sharing and reduce the overall burden on healthcare facilities.

Component Insights

The software segment dominated the market for behavioral health care software and services in the U.S. and accounted for the largest revenue share of 83.0% in 2020. Behavioral health care software provides solutions and services to facilitate smooth clinical workflow. The software allows mental health professionals to design and choose the optimal treatment plan for a person suffering from mental health issues such as depression, stress, anxiety, substance abuse, and addiction. The mental health software designs the treatment plans based on clinical evidence and related patient records.

Providing behavioral care during the COVID pandemic demanded certain changes in the software. For instance, COPE Community Services updated its EHR software AXiOM, provided by Health Information Management Systems (HiMS) to include COVID-19 diagnostic tests HCPCS codes and CPT codes for testing purposes.

Delivery Model Insights

The subscription segment dominated the market for behavioral health care software and services in the U.S. and held the largest revenue share of 62% in 2020. The segment is likely to register the fastest growth rate over the forecast period. Behavioral healthcare software solutions are can be either subscribed or purchased, depending on factors such as the availability of capital for investment. Due to limited capital available for investment, small-scale healthcare professionals opt for a subscription to healthcare software. Large mental health facilities however prefer purchasing and installing software solutions for smooth workflow management. The factors such as type of Electronic Medical Records (EMRs), requirements of clinicians, and financial requirements are the factors to be considered while installing in-house mental health software.

Function Insights

The clinical functions segment dominated the U.S. behavioral health care software and services market and accounted for the largest revenue share of 51.4% in 2020. Large-scale behavioral health centers require integration of clinical functions with their systems as they have high patient inflow. Clinical functions are likely to retain the top position during the forecast period, followed by administrative functions. Behavioral health software provides clinical services such as scheduling appointments, claim filings, documentation, coding, and billing. Market players offer all-inclusive solutions as well as standalone solutions. The administrative functions segment is expected to display the fastest growth rate of 15.5% over the forecast period.

End-use Insights

The providers segment dominated the market for behavioral health care software and services in the U.S. and accounted for the largest revenue share of 52.4% in 2020. The segment is likely to retain its market position in the following years. The payers segment is expected to register the fastest growth during the forecast period as the mental health conditions are receiving increasing reimbursement.

U.S. behavioral health care software & services market share, by end use, 2020 (%)

For instance, diagnostic codes for the reimbursement of tele-mental health services were introduced by Medicare in 2012. In the U.S., established guidelines related to telehealth reimbursement exist in around 39 states.

Key Companies & Market Share Insights

The market for behavioral health care software and services in the U.S. is characterized by innovation in products due to evolving needs and demand for tools and software to manage and provide mental health care. In 2018, SimplePractice, LLC launched a telehealth platform for video conferencing in a behavioral health setting. Some of the prominent players in the U.S. behavioral health care software and services market include:

  • Cerner Corporation

  • Core Solutions, Inc.

  • Epic

  • Meditab

  • Holmusk

  • Netsmart Technologies

  • Qualifacts Systems, Inc.

  • Welligent, Inc.

  • SimplePractice, LLC

  • TherapyNotes, LLC

  • TheraNest

U.S. Behavioral Health Care Software And Services Market Report Scope

Report Attribute

Details

Market size value in 2021

USD 979.5 million

Revenue forecast in 2028

USD 2,568.6 million

Growth Rate

CAGR of 14.8% from 2021 to 2028

Base year for estimation

2020

Historical data

2016 - 2019

Forecast period

2021 - 2028

Quantitative units

Revenue in USD million and CAGR from 2021 to 2028

Report coverage

Revenue forecast, company ranking, competitive landscape, growth factors, and trends

Segments covered

Component, delivery model, function, end use

Country scope

U.S.

Key companies profiled

Cerner Corporation; Core Solutions, Inc.; Epic; Meditab; Holmusk; Netsmart Technologies; Qualifacts Systems, Inc.; Welligent, Inc.; SimplePractice, LLC; TherapyNotes, LLC; TheraNest

Customization scope

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Segments Covered in the Report

This report forecasts revenue growth at the country level and provides an analysis of the latest industry trends in each of the sub-segments from 2016 to 2028. For the purpose of this study, Grand View Research has segmented the U.S. behavioral health care software and services market report on the basis of component, delivery model, function, and end use:

  • Component Outlook (Revenue, USD Million, 2016 - 2028)

    • Software

      • Integrated software

      • Standalone software

    • Support Services

  • Delivery Model Outlook (Revenue, USD Million, 2016 - 2028)

    • Ownership

    • Subscription

  • Function Outlook (Revenue, USD Million, 2016 - 2028)

    • Clinical

      • EHRs

      • Clinical decision support

      • Care plans

      • E-prescribing

      • Telehealth

    • Administrative

      • Patient/client scheduling

      • Document management

      • Case management

      • Workforce management

      • Business intelligence

    • Financial

      • Revenue cycle management

      • Managed care

      • General Ledger

      • Payroll

  • End-use Outlook (Revenue, USD Million, 2016 - 2028)

    • Providers

      • Hospitals & clinics

      • Community centers

    • Payers

    • Patients

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