The global e-commerce fulfillment services market size is anticipated to reach USD 272.14 billion by 2030, growing at a CAGR of 13.9% from 2023 to 2030, according to a new report by Grand View Research, Inc. The rapid penetration of internet services and a resultant rise in the number of online shoppers is the major factor driving the demand for e-commerce fulfillment services worldwide. Consumer expectations with regards to delivery time, shipping speed, and associated costs are changing rapidly. As per the GVR analysis, the major reason for consumers abandoning online shopping carts include delayed shipping. Therefore, established merchants, such as Amazon.com, Inc., have started delivering orders in the shortest turnaround time, in some cases within an hour across large cities.
This has been possible only because of the strategic location and positioning of fulfillment service centers. The growing demand for a shorter delivery period has augmented the need for micro warehouses with a wide geographical presence to ensure the order reaches the end-user in a short period. Picking and bundling play a vital role in fulfilling the rapid delivery demand of customers. In addition, automated packaging and labeling solutions used at fulfillment centers help staff sort, locate, seal, package, and label products in a relatively lesser time, thereby accelerating the delivery process. Over the years, e-commerce fulfillment service companies have gained significant momentum, especially with a rise in the number of e-commerce start-ups and fast-growing Small- & Medium-sized Enterprises (SMEs) worldwide.
These start-ups do not have an established distribution network and robust logistics or transportation infrastructure, owing to which they extensively depend on third-party fulfillment service providers. However, service providers including ShipBob, Inc., ShipMonk, Red Stag Fulfillment, and Radial, among others are now providing a full suite of e-commerce fulfillment services including picking, packaging, warehousing, shipping, and reverse logistics like Amazon.com, Inc. Therefore, the advent of new businesses in the e-commerce market space is anticipated to boost the market growth over the forecast period.
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The market is anticipated to witness substantial growth during the forecast period due to the proliferation of the e-commerce industry, especially in the emerging markets leading to an unprecedented rise in the number of online buyers
The shipping fulfillment service segment accounted for the largest revenue share in 2022 owing to trade liberalization policies resulting in increased imports and exports of cross-border shipments worldwide
The clothing and footwear application segment accounted for the largest revenue share in 2022 due to the growing acceptance of western culture and evolving fashion needs of the youth population.
The business to customer segment is anticipated to register the fastest CAGR over the forecast period. The growth of the segment can be attributed to the associated benefit such as greater order accuracy to the customer owing to fewer items per order which are shipped and are directly delivered to the customers.
The large enterprises segment dominated the market in 2022. The growth of the segment can be attributed due to the increasing demand for fulfilment services as large enterprises have larger business volume and paying capability.
Asia Pacific dominated the global e-commerce fulfillment services market and is expected to register fastest growth over the forecast period. This is majorly attributable to the growth prospect offered by relatively untapped markets (rural areas and tier 2 cities) in the region.
Grand View Research has segmented the global e-commerce fulfillment services market based on service type, application, sales channel, organization size and region:
E-commerce Fulfillment Service Type Outlook (Revenue, USD Million, 2017 - 2030)
Warehousing & Storage Fulfillment Services
Bundling Fulfillment Services
Shipping Fulfillment Services
E-commerce Fulfillment Application Outlook (Revenue, USD Million, 2017 - 2030)
Beauty & Personal Care
Books & Stationery
Clothing & Footwear
Home & Kitchen Application
Sports & Leisure
E-commerce Fulfillment Service Sales Channel Outlook (Revenue, USD Million, 2017 - 2030)
Direct to Customer
Business to Customer
Business to Business
E-commerce Fulfillment Service Organization Size Outlook (Revenue, USD Million, 2017 - 2030)
E-commerce Fulfillment Regional Outlook (Revenue, USD Million, 2017 - 2030)
Middle East & Africa
List of Key Players of E-commerce Fulfillment Services Market
eFulfillment Service, Inc.
Ingram Micro, Inc.
Rakuten Super Logistics
Red Stag Fulfillment
United Parcel Service of America, Inc
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